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Coalville, LE67
3/5, 16 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
No Description Found
Latest Reviews
Alan Hardcastle
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £135,000 |
| Lettings | 0% | 60% | £595 | £735 |
Address
Frank Innes
13 Belvoir Road, Coalville, Leicestershire
LE67 3PD
01530 830152
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Lettings ...
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5 Star Review
By : 'Susan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE67
1 Jun 2023
People found this helpful0
I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely... Read Full Review
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Susan said about Frank Innes
Services : Letting( As a Tenant )Date: 1st Jun 2023
I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely recommend
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God ...
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1 Star Review
By : 'Charlene'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE67
27 Jan 2022
People found this helpful1
God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never said this. My husband drove 2 hours to view this property. The estate... Read Full Review
Comments (0)God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never said this. My husband drove 2 hours to view this property. The estate agent said they would tell the vendor of our offer and get back to us. 3 days later, still not heard anything back so I put in a request to view the property to receive a phone call saying it had been sold, they never even told us our offer had been rejected.
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Charlene said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 27th Jan 2022
God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never said this. My husband drove 2 hours to view this property. The estate agent said they would tell the vendor of our offer and get back to us. 3 days later, still not heard anything back so I put in a request to view the property to receive a phone call saying it had been sold, they never even told us our offer had been rejected.
Rude imbeciles, need to be more transparent about things
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Our sale just completed and ...
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5 Star Review
Skye
By : 'Sue'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LE65
10 Dec 2021
People found this helpful0
Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele. Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer We trust them to deal with our purchase... Read Full Review
Comments (0)Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele.
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Sue Ward said about Frank Innes
Services : Sales( As a Vendor )Date: 10th Dec 2021
Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele.
Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer
We trust them to deal with our purchase of a newbuild property in the next few months.
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The service I received ...
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5 Star Review
By : 'Baz.s'
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : LE67
3 Mar 2021
People found this helpful0
The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property through this agent and again nothing was to... Read Full Review
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Baz.s said about Frank Innes
Services : Sales( As a Buyer )Date: 3rd Mar 2021
The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property through this agent and again nothing was to much trouble for her, I wish her all the best for the future, and we will certainly be using them.
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Excellent service throughout ...
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5 Star Review
By : 'Marie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE67
5 Jan 2021
People found this helpful0
Excellent service throughout High quality of professionalism and great communication throughout the process. Very dedicated staff who endeavour to provide a very personal and positive experience. Even more so throughout the pandemic. Highly recommend Frank Innes Coalville Truly five star... Read Full Review
Comments (0)Excellent service throughout
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Marie said about Frank Innes
Services : Letting( As a Tenant )Date: 5th Jan 2021
Excellent service throughout
High quality of professionalism and great communication throughout the process.
Very dedicated staff who endeavour to provide a very personal and positive experience.
Even more so throughout the pandemic.
Highly recommend Frank Innes Coalville
Truly five star and more.
Many thanks
Marie
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We rented a house through ...
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1 Star Review
By : 'Alan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE67
23 Jan 2020
People found this helpful3
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our relationship, that we almost split up. I would personally rather... Read Full Review
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Alan Hardcastle said about Frank Innes
Services : Letting( As a Tenant )Date: 23rd Jan 2020
We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our relationship, that we almost split up. I would personally rather have been banged up in Parkhurst for 6 months. You will understand that Frank Innes didn't manage this property. They simply were engaged by the landlady to find her a tenant. We later found out that they had found this woman eight tenants in ten years for the house. All had left following poor living conditions. Every neighbour in the short terrace where this building is situated has been aware of the disreputable nature of both the landlady and Frank Innes as a letting agent. Both are a laughing stock. Within ten days of moving in, we discovered that a leak in the bathroom plumbing was causing the kitchen, below, to flood. We had been on holiday for a week in Devon. Both the landlady and Frank Innes blamed the situation on the previous tenant. Absolute nonsense. We were expected to believe that she had kept a key to the property and had returned to it, in order to put a hole in piping. In fact the poor woman had almost had a breakdown and had reported the landlady, herself, to environmental health. The water ceased to flow. For eight days we were forced to flush toilets with a bucket from the one remaining tap working. The floorboards were collapsing in the downstairs loo. The electrical supply was faulty and only three in thirteen sockets in the kitchen gave a constant electrical supply. Twice our freezer defrosted costing us over £100 in lost food. Builders were sent in to attend to the kitchen which had been flooded. The walls were soaked and thus dehumidifiers were installed to dry them. This necessitated every piece of plaster and tiles removed from the walls. The dehumidifiers failed to work and thus for months they continued to run without any guarantee of recompense for the electricity used. In the end we insisted that we have free rent until the building was rendered habitable. This was agreed to. Frank Innes was supposed to have inspected this property prior to it being rented out. Undoubtedly they will offer it again for letting as soon as we move out next week. They are, in my opinion, totally disreputable. Their concern plainly is deriving profit and they frankly couldn't give a monkey's cus for who they screw over in the process. DO NOT RENT FROM THEM.
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In a word... ...
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1 Star Review
By : 'Cashbuyer383'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE67
27 Mar 2019
People found this helpful2
Trying to buy a property and I had finances arranged and no chain. Caught them out in a lie when they completely fabricated a story whilst arranging viewings and sold to a 'chosen' buyer. In my experience they're just another estate agent that is dishonest and... Read Full Review
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Cashbuyer383 said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 27th Mar 2019
Trying to buy a property and I had finances arranged and no chain. Caught them out in a lie when they completely fabricated a story whilst arranging viewings and sold to a 'chosen' buyer. In my experience they're just another estate agent that is dishonest and manipulative.
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Fantastic customer ...
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5 Star Review
Ania
By : 'Julia'
Services : Sales( As a Buyer )
Sold price : £140
Would you recommend ? : Yes
Postcode : LE67
21 Nov 2018
People found this helpful0
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review
Comments on Agent Fees
I was buying so no fees incurred
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Julia fancourt said about Frank Innes
Services : Sales( As a Buyer )Date: 21st Nov 2018
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise her enough. She has a good blend of professionalism and friendliness I wish they all were like her. Really look forward to working with her again !
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Fantastic customer ...
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5 Star Review
Ania
By : 'Julia'
Services : Sales( As a Buyer )
Sold price : £140
Would you recommend ? : Yes
Postcode : LE67
21 Nov 2018
People found this helpful0
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review
Comments on Agent Fees
I was buying so no fees incurred
Comments (0)Was this helpful?:
Julia fancourt said about Frank Innes
Services : Sales( As a Buyer )Date: 21st Nov 2018
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise her enough. She has a good blend of professionalism and friendliness I wish they all were like her. Really look forward to working with her again !
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Fantastic customer ...
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5 Star Review
Ania
By : 'Julia'
Services : Sales( As a Buyer )
Sold price : £140
Would you recommend ? : Yes
Postcode : LE67
21 Nov 2018
People found this helpful0
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review
Comments on Agent Fees
I was buying so no fees incurred
Comments (0)Was this helpful?:
Julia fancourt said about Frank Innes
Services : Sales( As a Buyer )Date: 21st Nov 2018
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise her enough. She has a good blend of professionalism and friendliness I wish they all were like her. Really look forward to working with her again !
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Not to be trusted - Buyers ...
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1 Star Review
By : 'Homefire'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE67
9 Jun 2018
People found this helpful2
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky peak'. I was told that if I was then... Read Full Review
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Homefire said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 8th Jun 2018
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky peak'. I was told that if I was then interested I could contact the branch and discuss it with them. I turned up at the property at the exact time agreed only to be told on the doorstep by the agent I could not go in and to phone the office later to make another appointment. The property was tenanted and (apparently) they were unhappy that prospective buyers had been invited to view ahead of it going on the market. Not wanting to create a fuss I returned home disappointed. I rang the office just one hour later to re-book to be told the property had actually just been SOLD to someone who had turned up 20 minutes after me but miraculously was 'allowed' to view it, put and offer in and had the sale agreed !! Feeling strongly that the whole thing was unethical and unfair I pursued a complaint through the customer relations team at Countrywide. They were very helpful and do take complaints seriously - something to remember if you are reading this review. The branch manager at Coalville expected me to go to a branch so that she could explain what had happened! I declined having wasted enough time and petrol already! She admitted that mistakes were made but I didn't feel I ever got the truth. I would never book a viewing through this agent or try and purchase through them.
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1 Star Review
By : 'AB'
Services : Letting( As a Tenant )
Rent PCM : £735
Would you recommend ? : No
Postcode : LE67
28 Sept 2015
People found this helpful2
If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making photos from outside house without my... Read Full Review
What agent could do to change your mind?
They will never change my mind!
Comments on Agent Fees
Fees are even higher than in London
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AB said about Frank Innes
Services : Letting( As a Tenant )Date: 27th Sep 2015
If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making photos from outside house without my knowledge, sending people to check if grass was cutted without any announcement. I really had enough I'm working very had to pay my rental and keep everything in place. Ibut when I need help because still front and back doors are not fixed, you can dance on toilet as is not fixed to the floor they ignore you. Go far away from them! Don't enjoy any longer living in this house and overwhelmed but Frank nines behaviour.
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This company are very quick ...
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1 Star Review
By : '01530doherty'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : LE67
21 Feb 2015
People found this helpful3
This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months ! they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , as you believe it ! dont expect to get your property keys... Read Full Review
What agent could do to change your mind?
even if they did change i wouldnt use again so not applicable !
Comments on Agent Fees
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
Comments (0)This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months !
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01530doherty said about Frank Innes
Services : Letting( As a Tenant )Date: 21st Feb 2015
This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months !
they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , as you believe it !
dont expect to get your property keys first thing in the morning , you will have to wait until past lunch time but they will make sure youve paid rent and deposit first thing in the morning !
numerous phone calls to chase things up was promised a phone call back that day and never did happen , having to call them back the next day !
had to produce my own personal noddle and experian credit reports to get the house , i thought thats what i was paying fees for ?
overall terrible service from frank innes / countrywide lettings , wouldnt use them ever again !! beware if you use this so called company !
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I have just purchased a ...
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5 Star Review
chrissy
By : 'polly'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE67
18 Mar 2014
People found this helpful2
I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me. If i sell inthe future i will be calling Frank Innes Thank... Read Full Review
Comments (0)I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me.
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polly cotton said about Frank Innes
Services : Sales( As a Buyer )Date: 18th Mar 2014
I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me.
If i sell inthe future i will be calling Frank Innes
Thank you
Polly Cotton
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Appalling handling of ...
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1 Star Review
By : 'Mr'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE67
28 Oct 2013
People found this helpful0
Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment to see our property and when challenged ... Read Full Review
What agent could do to change your mind?
Branch manager should act in a professional manner at all times and not resort to bully boy tactics to attain monies that have not been earned. The Agents complaints procedure requires a radical overhaul as the \'customer\' was left with questions completely unanswered..... primarily, how can an investigation into a complaint be carried out by the very individual that is directly involved in the complaint.
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Mr Jackson said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 28th Oct 2013
Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment to see our property and when challenged the same staff where unsure of the property that we were referring to!!. To cap it all off we are now having to fight the incompetent agent in question for fees that they believe are due to them for a sale that they did not oversee, and that both ourselves and the buyers have not received evidence of unconditional contracts of sale!!. All I can advise from experience is steer well clear of this so called Estate Agent!.
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terrible customer service ...
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1 Star Review
By : 'rattyola'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
27 Feb 2012
People found this helpful6
terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone... Read Full Review
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rattyola said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 27th Feb 2012
terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone call
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Complaints Procedure
