Frequently asked questions

allAgents is the UK's largest estate & letting agent customer experience review website. All reviews go through a three-step moderation process including manual reviews moderators, the reviews are real from genuine people posting them, however, agents can challenge the reviews posted by any user.

allAgents Ltd is a legitimate business based in Glasgow and has called for an “independent audit” of all Trustpilot and allAgents agent reviews. allAgents was successful in proving to the ASA 3 that it solicits both negative and positive reviews of all the agents who are listed on its site.

The purpose of allAgents is to provide members of the public who may consider selling or letting a property in the UK; with a more informed choice of the quality of the agent's skills and suitability to be shortlisted and instructed. allAgents provides an unbiased platform that allows customers of all the estate and letting agents listed access to leave feedback about their property experience. We also allow the agents a right of reply where they feel they have been unfairly represented or that the review is not by a customer they can readily identify. No one, including the agents, can control who reads the reviews good or bad.

Every precaution available is taken to try to ensure allAgents reviews are real. This is why they asked for an “independent audit” of all Trustpilot and allAgents agent reviews recently. The reviews go through a 3 stage moderation process including a manual review audit.

allAgents verify reviews using the 3 stage moderation filters. This significantly reduces the number of possible fake or duplicate reviews left to go through a manual review audit, which is the final stage of the moderation process

No, every precaution available is taken to try to ensure allAgents reviews are real. This is why they asked for an “independent audit” of all Trustpilot and allAgents agent reviews recently. The reviews go through a 3 stage moderation process including a manual review audit.

Whilst every precaution is taken by allAgents to moderate reviews, we also rely on our agents on the site to use the “report abuse” link if they would link to challenge a review.

allAgents verify reviews using the 3 stages of moderation filters. This significantly reduces the number of fake reviews left to go through a manual review audit, which is the final stage of the moderation process.

allAgents help estate agents collect reviews and this reputation management is available with our free membership, which is open to every estate agent in the UK. Our premium membership plans further help agents by providing vendor and landlord leads, improvising reputation and brand management as well as giving a boost to your own website google search results with “rich snippets” through our API.

allAgents help letting agents collect reviews and this reputation management is available with our free membership, which is open to every estate agent in the UK. Our premium membership plans further help agents by providing vendor and landlord leads, improvising reputation and brand management as well as giving a boost to your own website google search results with “rich snippets” through our API.

allAgents recommend using the “report abuse” link if they would link to challenge a review

allAgents is the UK's largest estate & letting agent review site. Our premium tools and benefits have elevated some agents' businesses to a higher level with the review, brand and reputation management, better google rankings for their own website assisting with their local SEO efforts providing rich snippets for their website through our API. Rich snippets increase click-through rate by up to 35%

Self Service links "update staff and update details" are to the right hand side of your profile page, click the appropriate link and the site will generate an email to the registered email address for your branch. On this email click the link and enter the updated information then submit. Please note this will not update in real time, this will normally be actioned within 48 hours. 

If you are a Premium Support customer, please see the question below.
If you are a free listed agent,you can login but with limited access only to our property portal and review invitation tool.
To update your details as a free listed company, you need to use self service links on your profile (update staff & update details) and follow the instructions.

The dedicated telephone support line and email address were given with your welcome details. If you cannot locate these, you can,sign into your control panel using the branch or superuser account details also provided. If you cannot locate these go to the Contact Us form an ask for the support team to call you.

Go to update staff or update branch details. Click the box 'I don't remember email assigned to my branch' this will generate a reminder email to an address of your choice. 

If you are the agent, below each published review there is a "report abuse" link. Click this link and complete the form fully. Please note is not satisfactory to simply state this review is false. The agent must provide a valid argument or evidence to challenge the review. 

We have both automatic and manual checks in place for authenticity, each reviewers information is checked and then every review is moderated by a team of experienced industry moderators before it is published. On average, 1 in 5 reviews fails the moderation process and are not published on allAgents.

As you are a UK business advertising your services freely on the internet, your business details can be featured on business directories and review websites without the publisher seeking consent. We do not remove companies from the directory listing. If a business closes or is sold we will amend the listing to show the updated status.

Staff awards run from 1st May to 30th April consecutively and agent awards 1st September to 31st August. The awards are announced around 4 weeks after closing date.

The league tables contain the total review figures from every year that the company has been listed. The awards cover a specific 12 month time period.

Complete the Contact us form at the bottom of the site.

Yes they can log back into the account they have set up and edit or remove the review.

Click the agents tab at the top of the site, then select add agent and provide us with your companies details. Once this has been set up someone will contact you.