76% sales valuation accuracy
84% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 230
20th Sep 2024
reviewed by 'Jack'
7th Jun 2024
reviewed by 'Stephen'
16th Mar 2024
reviewed by 'Incognito'
23rd Feb 2024
reviewed by 'Cristina'
12th Sep 2023
reviewed by 'Vivienne'
11th Aug 2023
reviewed by 'Simon'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 76% | 84% | £28,000 | £11,795,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 19 | 21 | 65 | 33 | 6 | 19 | 7 | 2 | 45 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Sep 20,2024
Sep 20,2024
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We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting.
Always ...
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Jun 07,2024
Jun 07,2024
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I've just bought my first house, and had a very smooth and efficient buying experience using Frank Innes. I would definitely recommend them. There were a few problems along the way to do with the house, but Charlie and Luke in the Derby office were ...
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Mar 16,2024
Mar 16,2024
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I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal ...
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Feb 23,2024
Feb 23,2024
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I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate their kindness and support....
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Sep 12,2023
Sep 12,2023
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Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try ...
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Aug 11,2023
Aug 11,2023
2
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So at first they were fine although I did have to chase them for inspection reports & they aren't great at answering the phone but then things got worse..
They failed to turn up to an inspection, didn't inform the tenants or myself as the landlord.. ...
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Jun 27,2023
Jun 27,2023
0
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Your location
Frank Innes Sales and Letting Agents Mapperley
968 Woodborough Rd, Mapperley, Nottingham NG3 5QS
Estate agent
Isabel Mcelroy
21 points
an hour ago
Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive and very helpful from start to finish and ...
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Jun 23,2023
Jun 23,2023
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Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth.
Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When ...
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Jun 01,2023
Jun 01,2023
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I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely recommend...
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Apr 06,2023
Apr 06,2023
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I heartily recommend Frank Innes West Bridgford. They have just given me the best experience ever of selling a house, and I've had a few in my time. They judged the asking price perfectly, got marketing going very quickly and efficiently, found a rock-solid buyer, ...
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Feb 22,2023
Feb 22,2023
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I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future property....
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Feb 20,2023
Feb 20,2023
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each reported problem with an apartment means waiting several months. they allow you to live in the mold with the rats....
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Nov 19,2022
Nov 19,2022
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Our sale was managed by Morgan who is a personable and professional member of the team. She was proficient and responsive, communicating effectively with all parties and navigated through a last minute hitch, not of our making, to bring the sale to a successful outcome....
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Nov 04,2022
Nov 04,2022
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Frank Innes are a familiar name, and have a good reputation. That reputation was borne out when they sold my late mothers house. They were attentive, professional helpful and friendly throughout. I am pleased with their performance and also with my choice of them to ...
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Aug 30,2022
Aug 30,2022
1
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Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ ....
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Jul 20,2022
Jul 20,2022
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Very helpful, friendly and approachable
Excellent customer service highly recommend
Dawn was especially helpful with the details in purchasing our property
Thank you very much x...
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Apr 21,2022
Apr 21,2022
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Great experience, very reliable, would recommend to others. Always happy to help and very easy to talk too. Absolutely brilliant...
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Feb 08,2022
Feb 08,2022
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Excellent thorough experience of taking down essential information to help us find our new home! Dawn could not have been more professional and delightful to deal with in securing a viewing for us and for once listening to what we are looking for. The best ...
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Jan 29,2022
Jan 29,2022
1
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We were amazed with our agent, Lydia, of Frank Innes, for her continual supports, she answered our inquiries without delays, follow up our issues with extra efforts, her over the top services cannot be found anywhere else in Derby. We highly recommend Lydia to our ...
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Jan 27,2022
Jan 27,2022
1
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God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never ...
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Dec 23,2021
Dec 23,2021
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I had a "flat for rent" viewing with them on monday at 3:15pm in Newark, however, I couldn't meet representative for any reason. I tried to call at that time but I got to voicemail where I left a message and no answer for next 3 ...
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Dec 17,2021
Dec 17,2021
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Frank Innes were a excellellant service. They were quick to arrange the viewings and were available to house sit whilst the viewings took place.
Scott was informative and helpful at the first meeting explaining well and reassuring us
Alice was in contact with us every ...
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Dec 15,2021
Dec 15,2021
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Avoid! I am not one to ever write reviews but for the sake of future customers- This agency neglects all duty of care for tenants and represents illegal landlords. Even in the light of blatant law breaking from a 'self managing' landlord they represent, (including ...
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Dec 10,2021
Dec 10,2021
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Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele.
Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer
We trust them to deal ...
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Dec 01,2021
Dec 01,2021
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We would like to express our sincere thanks to the whole team at Frank Innes who have been extremely supportive to us throughout the marketing and sale of our house in West Bridgford.
Sharon was always accessible and was proactive in both returning our calls ...
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Nov 06,2021
Nov 06,2021
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Professional from start to finish. Alice Lambert kept me in the loop, letting me know everything that was going on....
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Oct 30,2021
Oct 30,2021
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Quick at getting you .
No shits given after
The property had several issues that only became apparent once we moved in
In no way habitable...
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Oct 16,2021
Oct 16,2021
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Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready ...
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Sep 14,2021
Sep 14,2021
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Jessica from Frank innes,sales , DERBY was excellent and fantastic from beginning to finish of sale of my property , thanks jes and I appreciate all your efforts and hard work....
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Sep 01,2021
Sep 01,2021
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Dealt with Olivia Williams for the rental of property. She was very professional and helped us secure the rental of the property, great communication and a pleasure to deal with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
