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Clarendon Clark, Leicester LE2
1.7/5, 6 Reviews
17% Recommended
20% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
25% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 20% | 100% | £237,500 | £237,500 |
| Lettings | 0% | 25% | £500 | £625 |
Address
Frank Innes
108 Queens Road, Leicester, Leicestershire
LE2 3FL
0116 201 9404
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Great ...
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5 Star Review
By : 'Jem'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : LE2
29 Apr 2019
People found this helpful1
I am currently renting a property through the Frank Innes Clarendon Park team and honestly I couldn't be happier. Wanted to wait a few months before I left a review, but three months in and they are still as attentive and responsive as when I first moved in. Joanne and her team have always ... Read Full Review
Comments on Agent Fees
I am a single renter and my fees were around £300 in full.
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Jem said about Frank Innes
Services : Letting( As a Tenant )Date: 28th Apr 2019
I am currently renting a property through the Frank Innes Clarendon Park team and honestly I couldn't be happier. Wanted to wait a few months before I left a review, but three months in and they are still as attentive and responsive as when I first moved in. Joanne and her team have always responded to me with speed. I was particularly pleased to see the level of detail in the itinerary documents - which they had prepared with photographs so that I didn't have to. I work in a legal profession, so am always dubious when reading new contracts - but out of many rental properties I have lived in, the contract they gave me was by far the easiest to understand and most reasonable. Overall, I would really recommend using Frank Innes for rentals - I love my new property and knowing I have a respectable and trustworthy estate agency backing me.
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I recently purchased a house ...
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1 Star Review
By : 'Lee'
Services : Sales( As a Buyer )
Sold price : £237500
Would you recommend ? : No
Postcode : LE2
18 Nov 2017
People found this helpful4
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service, The publicity for the house we were buying gave only very limited photos and only in black and white. And limited information about the property which has resulted in... Read Full Review
Comments on Agent Fees
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Comments (0)I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service,
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Lee said about Frank Innes
Services : Sales( As a Buyer )Date: 18th Nov 2017
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service,
The publicity for the house we were buying gave only very limited photos and only in black and white.
And limited information about the property which has resulted in issues for us.
Apparently the printer had no colour ink.
We were not told of valuable information regarding the gas and electric supply to the house.
Both on a pre payment meter,
On the day of the move when we had no gas or electricity the office staff gave no help and lied about what our options were, they did not return calls as they said they would and left us at the end of the day sorting it all out by ourselves,
It took us several days to get gas to the property and therefore had no heating or hot water and the issues are still ongoing and will cost us to get it changed.
We should have been told about this during the sale transaction but Frank Innes did not tell us.
A couple of days after moving the estate agent apparently had further keys to give us, no explanation as to where these keys came from and given that we owned the house no keys should have been outstanding.
Overall I found the office staff to be patronising in their attitude and of little to no help in a time of need.
I would not recommend that anyone uses this estate agent.
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Bought our flat through Frank ...
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1 Star Review
By : 'AA'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LE2
6 Jun 2016
People found this helpful2
Bought our flat through Frank Innes only because it was the flat we wanted - received much better service from Knightsbridge Estate Agents. They never seemed to know what they were doing or communicate to one another. On completion we called in advance and arranged to collect the keys. We drove... Read Full Review
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AA said about Frank Innes
Services : Sales( As a Buyer )Date: 5th Jun 2016
Bought our flat through Frank Innes only because it was the flat we wanted - received much better service from Knightsbridge Estate Agents. They never seemed to know what they were doing or communicate to one another. On completion we called in advance and arranged to collect the keys. We drove over 3 hours to collect them and on arrival were told they had gone missing!? We managed to get a spare key from the porter in order to get in. 2 weeks after completion the previous owner tried to let herself in not realising we were in, obviously with keys that Frank Innes failed to collect from her. Terrible service!
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I have rented a property ...
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1 Star Review
Lauren
By : 'MichaelMorrey'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : LE2
1 Apr 2015
People found this helpful2
I have rented a property since June 2014 and was overall pleased with everything, although i had no real dealings with the letting agency. This month I had an issue where through no fault of my own the property failed a gas safety check due to some work that needed doing. I have now been 9 days... Read Full Review
Comments on Agent Fees
Extremley expensive considering they cant resolve a certain situation.
Comments (0)I have rented a property since June 2014 and was overall pleased with everything, although i had no real dealings with the letting agency. This month I had an issue where through no fault of my own the property failed a gas safety check due to some work that needed doing. I have now been 9 days without gas, even though the landlady approved the work 3 months ago.
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MichaelMorrey said about Frank Innes
Services : Letting( As a Tenant )Date: 31st Mar 2015
I have rented a property since June 2014 and was overall pleased with everything, although i had no real dealings with the letting agency. This month I had an issue where through no fault of my own the property failed a gas safety check due to some work that needed doing. I have now been 9 days without gas, even though the landlady approved the work 3 months ago.
I have been in contact with the agency and its repairs team and must say I have never been so appalled at the service I received. Apparently I am not the customer of Frank Innes, im just a tenant. It is my job to deal with all the communication and they think it is acceptable to tell me its not there problem.
I am naming Lauren Church as the branch manager, she is suppose to be the face of Frank Innes. When i raised a complaint with her she told me her team were right and there's nothing she wants to do. I am very unhappy with this and would not recommend anyone to let through them.
They are happy to take £1800 the day we move in, but i try to to get one thing sorted and its this much hard work.
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AWFUL, AWFUL, AWFUL. I put ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : LE2
18 Oct 2014
People found this helpful2
AWFUL, AWFUL, AWFUL. I put down a holding fee of £180 for a rental property in Septemebr. A week later I was informed that the vendor had pulled out for 'personal reasons' and that my money would be returned immediately. A month later, I have not received anything. I have been into store... Read Full Review
Comments (0)AWFUL, AWFUL, AWFUL.
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Unhappy said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Oct 2014
AWFUL, AWFUL, AWFUL.
I put down a holding fee of £180 for a rental property in Septemebr. A week later I was informed that the vendor had pulled out for 'personal reasons' and that my money would be returned immediately. A month later, I have not received anything. I have been into store repeatedly and to begin with they tried to claim that their head offices had already posted it out to me so the cheque should be with me by the end of the week. Did it arrive? No.
So, I went back to store (a further 3 times) after which they offered to have the cheque cancelled and redirected to store. That was nearly two weeks ago. I have rung them repeatedly and it's the same old excuses. I still haven't got my holding fee back which is extremely frustrating as I need the money for a new property that I've found (through a much better estate agent).
Highly unprofessional and terrible customer service. DO NOT USE.
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I had my house rented with ...
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1 Star Review
By : 'capes'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LE2
30 Jul 2014
People found this helpful3
I had my house rented with knightsbridge estate agents in wigston, leicester for 3years. They sold out to frank innes and this coincided with a change in service. Just a total lack of service on behalf of the landlord and tenant. You wouldn't believe the way they carry on. Basically to cut a... Read Full Review
Comments (0)I had my house rented with knightsbridge estate agents in wigston, leicester for 3years.
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capes said about Frank Innes
Services : Letting( As a Owner )Date: 29th Jul 2014
I had my house rented with knightsbridge estate agents in wigston, leicester for 3years.
They sold out to frank innes and this coincided with a change in service.
Just a total lack of service on behalf of the landlord and tenant. You wouldn't believe the way they carry on. Basically to cut a very long story short, from start to finish it is what they can get out of you. They aren't interested in anything else. They don't reply to emails of phone calls. Contracts are designed so they can extract the most out of you as possible. With me, they never even got the contract signed.
It stems from the manager who is a joke but no doubt profits are high and he's thought of highly with FI
If I could give them a minus rating I would. Why can't they do anything right? Or more to the point, why don't they want to. Lots of other agents out there, stay away from this one
The worst customer service I've ever come across
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