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Islington, London N1
3.7/5, 12 Reviews
67% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
"We had a great service from..."
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5 Star Review
Geoff
By : 'Francesca'
Services : Sales(As a Buyer)
Sold price : £440000
Would you recommend ? : Yes
Postcode : N5
Apr 6, 2022
People found this helpful0
We had a great service from dexters Islington. Would highly recommend their services. Thank you in particular to Geoff who was our main point of contact.
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By : Ria Burton
Apr 8, 2022Dear Francesca, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Ria Burton, Customer Relations Team
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Francesca Berry
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £440,000 | £440,000 |
Address
Dexters
76 Upper Street, London, Greater London
N1 0NU
020 7483 6373, 020 7483 6374
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Working with Seda was an ...
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5 Star Review
Seda
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
Aug 13, 2024
People found this helpful0
Working with Seda was an absolute pleasure. She was so proactive and responsive in finding us a property. She worked hard for us and had a great understanding of our wants and needs. We are so happy with the property we found and we wouldn’t of found it if we didn’t have... Read Full Review
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Jack said about Dexters
Services : Letting( As a Tenant )Date: 13th Aug 2024
Working with Seda was an absolute pleasure. She was so proactive and responsive in finding us a property. She worked hard for us and had a great understanding of our wants and needs. We are so happy with the property we found and we wouldn’t of found it if we didn’t have Seda!
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We had a great service from ...
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5 Star Review
Geoff
By : 'Francesca'
Services : Sales( As a Buyer )
Sold price : £440000
Would you recommend ? : Yes
Postcode : N5
Apr 6, 2022
People found this helpful0
We had a great service from dexters Islington. Would highly recommend their services. Thank you in particular to Geoff who was our main point of... Read Full Review
Comments (1)Was this helpful?:
Francesca Berry said about Dexters
Services : Sales( As a Buyer )Date: 6th Apr 2022
We had a great service from dexters Islington. Would highly recommend their services. Thank you in particular to Geoff who was our main point of contact.
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By : Ria Burton
Apr 8, 2022Dear Francesca, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we...
I had the absolute worst real ...
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1 Star Review
Louisa
By : 'Ron'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EC1V
Nov 4, 2021
People found this helpful0
I had the absolute worst real estate experience with Dexters Islington. Do not use this branch. Their communication is horrible, negotiation tactics are opaque/misleading, and they make promises they can’t keep. Louisa took our card for the one week rent deposit to take a flat off the... Read Full Review
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Ron L said about Dexters
Services : Letting( As a Tenant )Date: 4th Nov 2021
I had the absolute worst real estate experience with Dexters Islington. Do not use this branch. Their communication is horrible, negotiation tactics are opaque/misleading, and they make promises they can’t keep. Louisa took our card for the one week rent deposit to take a flat off the market. But she never ran it despite saying it was a done deal on two separate occasions. In the background she kept showing the flat and then asked us to raise our offer two days after she took our deposit information. It was annoying because she had already broken her word. But we raised the offer well above her new recommendation because we liked the flat. Then she went dark for two days. She would say she would call us in the afternoon and then 24hrs would pass and we had to start tracking her down all over. When she did resurface she told us the flat had been rented. The definition of shady. I hope in the future Louisa and the Dexter Islington team have the courage to have transparent conversations. Otherwise their customer experience will remain substandard.
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I had a very good experience ...
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5 Star Review
Jude
Emma
By : 'Kamil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
Nov 3, 2021
People found this helpful0
I had a very good experience with this agency, Mr. Jude was super professional and very helpful. Definitely... Read Full Review
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Kamil said about Dexters
Services : Letting( As a Tenant )Date: 3rd Nov 2021
I had a very good experience with this agency, Mr. Jude was super professional and very helpful. Definitely recommend!
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By : Louise Smith
Jan 4, 2022Dear Kamil, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer...
Great ...
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5 Star Review
Jude
By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
Jun 21, 2021
People found this helpful0
Couldn't hope for a better agent than Jude Hill. Friendly, diligent, attention to detail and committed, he is a pleasure to deal with and Dexters has great properties in its... Read Full Review
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S K Isingoma said about Dexters
Services : Letting( As a Tenant )Date: 21st Jun 2021
Couldn't hope for a better agent than Jude Hill. Friendly, diligent, attention to detail and committed, he is a pleasure to deal with and Dexters has great properties in its portfolio.
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By : Louise Smith
Jul 13, 2021Dear S K, We are pleased to read you received a five star service from Jude in our Islington office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations...
Do not Trust Dexters ...
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1 Star Review
By : 'Lydia'
Services : Letting( As a Tenant )
Rent PCM : £2891
Would you recommend ? : No
Postcode : N1
Mar 1, 2021
People found this helpful3
Do not Trust Dexters Islington Office. I am shocked at how the Islington office conduct business with potential tenants. Louisa Carr told us an offer on a property was accepted but then continued to change the offer details over the duration of a week, leaving the listing live online and... Read Full Review
Comments (0)Do not Trust Dexters Islington Office.
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Lydia said about Dexters
Services : Letting( As a Tenant )Date: 1st Mar 2021
Do not Trust Dexters Islington Office.
I am shocked at how the Islington office conduct business with potential tenants.
Louisa Carr told us an offer on a property was accepted but then continued to change the offer details over the duration of a week, leaving the listing live online and continuing to do viewings despite us confirming multiple times we were happy to proceed and for the holding deposit to be taken. She knowingly took our bank details and never processed it despite confirming the offer had been accepted via email.
When we realised the listing was still live and our holding deposit hadn't been taken, we flagged this with a Director Adam king. He promised to take our holding deposit that very day, but never did. Louisa then told us a few days later a higher offer had been made and the landlord was going ahead with this.
We stopped our search when we had confirmation the offer was accepted and Dexters wasted a week of our time, lying to us and using us to get a higher offer. It is despicable that they can run a business like this.
If they had just communicated to us that the landlord wanted to keep the property live for a while longer to see if they could get closer to the asking rent, we would have understood. It isn't difficult to be transparent and honest, especially when you know the tenants current contract is up imminently and its really important, they find somewhere soon.
We currently do not have anywhere to live, and our existing contracts have now ended, so their deceit has effectively left us homeless.
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Was looking for a place to ...
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5 Star Review
By : 'Scott'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N1
Sep 25, 2019
People found this helpful0
Was looking for a place to buy with Dexter's and they were very Knowledgeable and proactive in helping me. Unfortunately they didn't buy through them in the end but I just wanted make sure I mentioned how great their service was and how went above and beyond. I would highly... Read Full Review
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Scott Wheeler said about Dexters
Services : Sales( As a Buyer )Date: 25th Sep 2019
Was looking for a place to buy with Dexter's and they were very Knowledgeable and proactive in helping me. Unfortunately they didn't buy through them in the end but I just wanted make sure I mentioned how great their service was and how went above and beyond. I would highly recommend
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Working with the ...
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5 Star Review
Emma
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £2300
Would you recommend ? : Yes
Postcode : N1
Sep 25, 2019
People found this helpful0
Working with the Dexter’s Islington sales team to sell our property, they remained very thorough and professional throughout. We were initially with another agent and within the first 2 weeks of being on the market with Dexter’s - 3 viewings later, our property sold. We were... Read Full Review
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Emma Tattersall said about Dexters
Services : Sales( As a Vendor )Date: 25th Sep 2019
Working with the Dexter’s Islington sales team to sell our property, they remained very thorough and professional throughout. We were initially with another agent and within the first 2 weeks of being on the market with Dexter’s - 3 viewings later, our property sold. We were really impressed with the level of service we received from the Team and would reccomend.
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Dexters managed our recent ...
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5 Star Review
Will
By : 'We'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N1
Jan 27, 2018
People found this helpful0
Dexters managed our recent sale and purchase in N1. They were excellent, informed and professional. What sets them apart is their enthusiasm and energy. In the current market it took 6 months and numerous viewings to find our buyer. Their commitment to us and selling our property did not falter.... Read Full Review
Comments on Agent Fees
Higher than others but I believe they earned their commission, achieving a sale price other agents may not have.
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We love N1 said about Dexters
Services : Sales( As a Vendor )Date: 27th Jan 2018
Dexters managed our recent sale and purchase in N1. They were excellent, informed and professional. What sets them apart is their enthusiasm and energy. In the current market it took 6 months and numerous viewings to find our buyer. Their commitment to us and selling our property did not falter. They were 100% committed to finding the right buyer, which they did, achieving a sale price that we were pleased with.
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By : Marilyn
Feb 12, 2018Dear Sir/Madam, We are delighted to read that our Islington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the...
Being new to the UK from ...
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1 Star Review
By : 'Rena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
Oct 6, 2017
People found this helpful38
Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency. When I moved in and eventually settled into my flat a couple of days in, I became very displeased that the... Read Full Review
Comments (1)Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency.
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Rena T. said about Dexters
Services : Letting( As a Tenant )Date: 6th Oct 2017
Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency.
When I moved in and eventually settled into my flat a couple of days in, I became very displeased that the agency was not more transparent in the state of the flat (i.e. poor plumbing, an oven that makes an irritating screeching noise every time it's used, and absolutely terrible insulation resulting in many freezing nights during the winter time - despite the tiny heater), oh and also dealing with the landlord who is not at all pleasant. I'm not sure what Dexter's standards are, but for living on Upper Street and paying as much as I did, this was unacceptable to me and I firmly believe the agency should have been more transparent.
I was also displeased with many instances of poor communication amongst the staff. For example, I was contacted by 5+ people (via email AND phone call) asking when my move out date was - surely this should be easy information to get a hold of/update on a central file that the whole team can access or refer to. Finally, the worst experience was when my standing order of rent for each month was misallocated to another flat owned by my landlord. Human error certainly is forgivable however, the agency did not take responsibility for this (as they should have) and a simple apology would have sufficed, but I did not get any acknowledgement.
I voiced these concerns to the staff - Henry and Andrew the manager was aware and despite listening to my feedback, I truly felt like there was no real care or concern about my experience.
Very disappointing.
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By : Marilyn
Oct 17, 2017Dear Rena, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...
Moved to London with a need ...
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4 Star Review
By : 'Maddie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N5
Sep 17, 2017
People found this helpful0
Moved to London with a need to find a single bed apartment ASAP - after multiple nightmarish experiences with many different Letting agencies (Portico, Foxtons, Cluttons, etc) I walked into Dexters, and Henry helped set up a viewing based on my specifications within 30 minutes, and then, within a... Read Full Review
Comments on Agent Fees
Expensive, but in keeping with most agency fees for the N1 area.
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Maddie said about Dexters
Services : Letting( As a Tenant )Date: 17th Sep 2017
Moved to London with a need to find a single bed apartment ASAP - after multiple nightmarish experiences with many different Letting agencies (Portico, Foxtons, Cluttons, etc) I walked into Dexters, and Henry helped set up a viewing based on my specifications within 30 minutes, and then, within a week, and with the help of another agent (Ricky) I was moved in! Almost miraculous. Based on my other experiences, I never could have imagined that finding what I needed could have gone so smoothly. My only point of improvement would be that it would have been nice to have received regular updates about the process, instead of having to constantly ask about the status of the let, or what needed to be done next. However, as September in London is one of the busiest times of year, property-wise, I understand the radio silence. Both Ricky and Henry were incredibly friendly and accommodating - they understood what I wanted and my timeline, and did their utmost to help me and answered all of my many questions. There were no mistakes or loose ends that I'm aware of, and all of the financial details were laid out clearly and there were no surprise fees, which was especially nice as a international postgraduate student, new to the area. I am very grateful and would recommend them to anyone who has done their market research and knows what they want in a property.
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By : Marilyn
Sep 27, 2017Dear Maddie, I am writing to say thank you for your kind comments about the service you received from our XXX Office. We really appreciate you taking the time to post this review as feedback is...
Given the cost we expected a ...
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2 Star Review
By : 'Matt1983'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N1
Sep 8, 2017
People found this helpful42
Given the cost we expected a lot more from our agent. Communication was poor, another couple showed up for a viewing after we had paid our deposit, we were issued multiple iterations of the contract with no explanation as to why, despite having finalised the move in date a month earlier, we were... Read Full Review
Comments on Agent Fees
Very bad - so expensive especially considering what they delivered
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Matt1983 said about Dexters
Services : Letting( As a Tenant )Date: 8th Sep 2017
Given the cost we expected a lot more from our agent. Communication was poor, another couple showed up for a viewing after we had paid our deposit, we were issued multiple iterations of the contract with no explanation as to why, despite having finalised the move in date a month earlier, we were told that our move in date may be delayed because dexters hadnt organised the inventory count. Overall it was an unnecessarily stressful and expensive experience.
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By : Marilyn
Sep 15, 2017Dear Matt, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...
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