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Canary Wharf, London E14
3.1/5, 44 Reviews
53% Recommended
50% sales valuation accuracy
100% sales fee satisfaction
Latest Reviews
Paulina
Francesca Frezza
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50% | 100.00% | £0 | £0 |
Address
Dexters
39 Westferry Road, London, Greater London
E14 8JH
020 7517 1199, 020 7517 1190
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Jeyda was helpful and ...
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5 Star Review
Jeyda
By : 'Paulina'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
23 Jan 2025
People found this helpful0
Jeyda was helpful and attentive, booked a few viewings with... Read Full Review
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Paulina said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 23rd Jan 2025
Jeyda was helpful and attentive, booked a few viewings with her
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Do NOT rent from Dexters to ...
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1 Star Review
Sandra
By : 'Johnson'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : E14
9 Jan 2025
People found this helpful0
We previously rented a 2B2B flat for 2 years with Dexters. At check-out, we paid Dexters to hire a professional cleaner for check-out cleaning. The property was left in good and clean shape. However, Dexters still requested to claim £345 from our deposit. Post negotiation failure, we went through... Read Full Review
Comments (0)We previously rented a 2B2B flat for 2 years with Dexters. At check-out, we paid Dexters to hire a professional cleaner for check-out cleaning. The property was left in good and clean shape. However, Dexters still requested to claim £345 from our deposit. Post negotiation failure, we went through TDS which found majority of Dexters claim unreasonable (£180).
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Johnson said about Dexters
Services : Letting( As a Tenant )Date: 9th Jan 2025
We previously rented a 2B2B flat for 2 years with Dexters. At check-out, we paid Dexters to hire a professional cleaner for check-out cleaning. The property was left in good and clean shape. However, Dexters still requested to claim £345 from our deposit. Post negotiation failure, we went through TDS which found majority of Dexters claim unreasonable (£180).
The entire process was horrendous as Dexters acted unprofessionally and unethically, with potential negligence involved. Details are as below:
1. Malicious deposit claim: post check-out, Dexters requested to claim several items which were 100% crystal clear not our responsibility. Dexters was fully aware this while still tried to claim in the sole purpose of gaining unlawful interest for themselves. Items are detailed as below.
- Toilet roll holder: check-in report shows there was NO toilet roll holder when moving in. I found a slightly broken toilet roll holder myself while Dexters tried to claim £25 for this broken toilet roll holder at check-out – claiming for something that does not below to the landlord is clearly unprofessional and unethical.
- Dust in the vacuum: check-in report shows there was already dust in the vacuum when we moved in. At check-out, Dexters was trying to claim £25 for the dust in vacuum – claiming for something that was not our responsibility is clearly unprofessional and unethical.
- Shower curtain: Dexters tried to claim £30 for shower curtain which was still functioning well. In addition, shower curtain was consumable and a responsibility of the landlord – as an experience agent Dexters should know this. So they are either lack of common sense, or intentionally making a malicious claim.
All above items were rejected by TDS to further confirm they are unreasonable.
2. Making unauthorised decision during check-out cleaning
We paid Dexters £348 to hire a professional cleaner for check-out cleaning. During the deposit negotiation process, the cleaner indicated that they could re-clean the property within 30 days of the first cleaning.
We asked to re-clean the property for certain items that Dexters claimed – this was still rejected by Dexters. Should the cleaner re-clean the property, several items claimed by Dexters could potentially be cleaned and avoid a deposit claim.
As the service owner who paid for the check-out cleaning, we should be one to make the decision. However as an agent (who should act on our behalf), Dexters made an unauthorised decision against our will – this is breach of duty and potentially constitutes a professional negligence.
3. Behave unresponsive and unprofessional during the deposit claim process
Since the start of deposit claim process, Dexters was behaving unfriendly and condescending. Often they did not respond to our emails or queries and we had to constantly send several emails to chase them and move forward the process.
Even post TDS decision, we still had to call them 6 times and send several email chasers for them to release the deposit (which finally happened 10 days later). Dexters was consistently unresponsive and delaying the deposit release in every step of the process.
Disclaimer: this Review is 100% true, with email and documentation evidence to back it up.
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They just care about their ...
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1 Star Review
By : 'Benjamin'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : E14
13 Feb 2024
People found this helpful0
They just care about their fee, when viewings came at the end of tenancy they were harassing me and calling despite me saying I am on holiday sometimes even 5 times in a row when I didn’t pick up. It is only when I told them I will report them to the police for harassment that they were... Read Full Review
Comments (1)They just care about their fee, when viewings came at the end of tenancy they were harassing me and calling despite me saying I am on holiday sometimes even 5 times in a row when I didn’t pick up.
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Benjamin Dug said about Dexters
Services : Letting( As a Tenant )Date: 13th Feb 2024
They just care about their fee, when viewings came at the end of tenancy they were harassing me and calling despite me saying I am on holiday sometimes even 5 times in a row when I didn’t pick up.
It is only when I told them I will report them to the police for harassment that they were decent enough to actually agree on when can we have viewings and not to disturb me anymore.
Also the contract I got is all but in my favour.
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By : Lucy
11 Jul 2024Dear Benjamin, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma,...
Avoid as a landlord!!!Dealing ...
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1 Star Review
Ruby
Zhora
By : 'Ayah'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E16
21 Jun 2023
People found this helpful1
Avoid as a landlord!!! Dealing with Dexters Canary Wharf as a landlord has been a complete waste of time. After couple of weeks of advertising my flat on Zoopla, they managed to find one tenant that could only move in 1.5 months after my ideal move in date. Still, I accepted their offer. But... Read Full Review
Comments (1)Avoid as a landlord!!!
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Ayah said about Dexters
Services : Letting( As a Owner )Date: 21st Jun 2023
Avoid as a landlord!!!
Dealing with Dexters Canary Wharf as a landlord has been a complete waste of time. After couple of weeks of advertising my flat on Zoopla, they managed to find one tenant that could only move in 1.5 months after my ideal move in date. Still, I accepted their offer.
But when they started negotiating with payment date of the moving in monies, especially after me directly telling them upfront that delaying this is not an option, I was shocked to experience the behaviour of Dexters. Instead of protecting my needs as their customer, they were more than happy putting me in a vulnerable position and advising me to take the tenant’s word for making a delayed payment, but still signing the contract upfront. Or signing it later, which is equally as bad.
Would they compensate me for lost rental income if tenant decided to pull out last minute before signing the contract? Of course not.
Extremely frustrating that I had no assigned agent, I had to deal with several different agents including Ruby, Zhora, Jeyda, Katherine and Hettie, none of them knowing the full history and therefore having to explain the matter at hand time and time again.
They showed NO CARE whatsoever about what position the tenants are in, nor asking them all these questions upfront (poor due diligence) to avoid wasting my time ...because this was not a "miscommunication" as Dexters stated over the phone, this was NEGLECT and total lack of professionalism.
Of course they tried to make me change my mind by waving the admin fees and the first month rent’s commission, but how is that going to help down the line when the tenants suddenly change their mind about paying the rent or disappear? It’s not a surprise that after this charade I have no trust in either the tenants nor in the agency…. And why are they only negotiating with me??? Especially, after them confirming with me that if tenants were to disappear and they can't get hod of them, I WOULD STILL OWE THEM THEIR MONTHLY FEES UNTIL END OF TENANCY!!! This is honestly ridiculous!
Extremely disappointing, I will never seek their services and advise you not to either!
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By : Asma Chughtai
12 Sept 2023Dear Ayah, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us at...
Becareful your deposit and ...
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1 Star Review
By : 'Fei'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
27 Jul 2022
People found this helpful1
Becareful your deposit P1 I refused for more people to come in, they brought more than 17 groups in my home within 5 days, and taking picture and vedio. Causing me mentle health issues as I got covid. P2 threatened me, if I don't allow in they won't return my deposit P3 taking... Read Full Review
Comments (0)Becareful your deposit
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Fei said about Dexters
Services : Letting( As a Tenant )Date: 27th Jul 2022
Becareful your deposit
P1 I refused for more people to come in, they brought more than 17 groups in my home within 5 days, and taking picture and vedio. Causing me mentle health issues as I got covid.
P2 threatened me, if I don't allow in they won't return my deposit
P3 taking deposit because we didn't give the landlord letter to Dexter. We suggested them to check the cctv in their shop. And we ate seeking legal support and third party to join in.
P4 we are not the only one.
P5 you lost somebody else keys as well didn't you.
Lost our letters and car park key (I hope you have found it).
P6 we are not the only one, Google review a bit fake seems like.
Yes, I know you are big company and we just foreigners.
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Dexters keeps postponing our ...
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1 Star Review
Lydia
By : 'Francesca'
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : No
Postcode : E14
4 Jul 2022
People found this helpful1
We rented for 4 years and left on June 15. Dexters keeps saying our deposit was cleared and they will refund it in full, but we haven’t seen any money in 20 days. This is just the final straw of the carelessness provided throughout our tenancy. They cannot even follow the rules they... Read Full Review
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Francesca Frezza said about Dexters
Services : Letting( As a Tenant )Date: 4th Jul 2022
We rented for 4 years and left on June 15. Dexters keeps saying our deposit was cleared and they will refund it in full, but we haven’t seen any money in 20 days. This is just the final straw of the carelessness provided throughout our tenancy. They cannot even follow the rules they set.
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By : Ria Burton
11 Aug 2022Dear Francesca, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into...
Breath of fresh ...
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5 Star Review
John
Ruby
By : 'Guru'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E14
10 Sept 2021
People found this helpful0
It has been a breath of fresh air dealing with Dexters and the staff at the Westferry Office in Canary Wharf especially John, Ruby and Lydia. This, after a disastrous time with another agent. Dexters have been extremely helpful and held our hand in guiding us through to a let with new professional... Read Full Review
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Guru said about Dexters
Services : Letting( As a Owner )Date: 10th Sep 2021
It has been a breath of fresh air dealing with Dexters and the staff at the Westferry Office in Canary Wharf especially John, Ruby and Lydia. This, after a disastrous time with another agent. Dexters have been extremely helpful and held our hand in guiding us through to a let with new professional tenants. Very courteous, polite and efficient- no hesitation in recommending Dexters.
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By : Ria Burton
17 Jan 2022Dear Guru, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Ria...
This agency is the really ...
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5 Star Review
John
By : 'Kiran'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E14
15 Feb 2021
People found this helpful0
This agency is the really amazing with the tailor made personal touch . They are very professional and understanding , in the current market the agency was very flexible and the Manager John Miller was flexible to my needs and a change in circumstance. 100 percent for customer service and... Read Full Review
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Kiran Ram said about Dexters
Services : Letting( As a Owner )Date: 15th Feb 2021
This agency is the really amazing with the tailor made personal touch . They are very professional and understanding , in the current market the agency was very flexible and the Manager John Miller was flexible to my needs and a change in circumstance. 100 percent for customer service and sourcing tenants .Would highly recommend using them, unlike the other corporate style agencies which are not flexible and regimented in their approach and not understanding.
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By : Sarah Tranter
16 Feb 2021Dear Kiran, Thank you for leaving a five star review and will bring your comments to the attention of the Director for the office. Kind regards,...
Have been using Dexters in ...
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5 Star Review
Chantel
Ryan
By : 'Michael'
Services : Letting( As a Owner )
Rent PCM : £5000
Would you recommend ? : Yes
Postcode : E14
1 Dec 2020
People found this helpful0
Have been using Dexters in Canary Wharf for FIVE years now-really happy-about to give a new instruction-for me the key person is Chantel Morgan-a legend. Michael at... Read Full Review
Comments (1)Have been using Dexters in Canary Wharf for FIVE years now-really happy-about to give a new instruction-for me the key person is Chantel Morgan-a legend.
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Michael O\'Dwyer said about Dexters
Services : Letting( As a Owner )Date: 1st Dec 2020
Have been using Dexters in Canary Wharf for FIVE years now-really happy-about to give a new instruction-for me the key person is Chantel Morgan-a legend.
Michael at NPW
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By : Sarah Tranter
22 Jan 2021Dear Michael, Thank you for your five star review! I will ensure your comments are passed onto Chantel and her Director. Kind regards, Sarah...
We have just recently rented ...
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5 Star Review
Tieu
By : 'Tieu'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : E14
30 Aug 2019
People found this helpful0
We have just recently rented a flat through Dexters and the experience has been absolutely great! Moving to the UK for the first time can be quite overwhelming but Ruby Jones made the process so easy for us. She always responded to all our questions, needs and concerns immediately which created a... Read Full Review
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Tieu Anh Nguy said about Dexters
Services : Letting( As a Tenant )Date: 29th Aug 2019
We have just recently rented a flat through Dexters and the experience has been absolutely great! Moving to the UK for the first time can be quite overwhelming but Ruby Jones made the process so easy for us. She always responded to all our questions, needs and concerns immediately which created a smooth process. She goes above and beyond for her clients and makes sure that both tenants and landlords are happy. Moreover, she is very reliable, honest and professional - which I personally find very important when working with a real estate agent. Altogether, I'm 100% satisfied and can't thank Ruby enough for the amazing job she has done!
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We have moved from Germany to ...
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5 Star Review
Lars
By : 'Lars'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : E14
30 Aug 2019
People found this helpful0
We have moved from Germany to England. The first days we came here without any idea of how to go about renting an apartment we finally came across Dexters. We had the luck to meet Ruby Jones. We felt as if we were in very good hands. She gave us confidence in finding a place (most others were... Read Full Review
Comments (0)We have moved from Germany to England. The first days we came here without any idea of how to go about renting an apartment we finally came across Dexters. We had the luck to meet Ruby Jones. We felt as if we were in very good hands.
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Lars Hempel said about Dexters
Services : Letting( As a Tenant )Date: 29th Aug 2019
We have moved from Germany to England. The first days we came here without any idea of how to go about renting an apartment we finally came across Dexters. We had the luck to meet Ruby Jones. We felt as if we were in very good hands.
She gave us confidence in finding a place (most others were uninterested or judgmental when hearing “student”). She took time to answer all our questions and took care of everything. We went back to Germany for a couple of weeks and she took care of everything.
Perfect service and great agent! I would recommend her to anyone.
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5 ...
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5 Star Review
By : 'raj'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE10
21 Dec 2018
People found this helpful0
Zora was a grate help in finding a place we call home now. I would recommend her to any... Read Full Review
Comments on Agent Fees
I don't no how much is the normal agent fee as it was my first house to rent in uk
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raj said about Dexters
Services : Letting( As a Tenant )Date: 21st Dec 2018
Zora was a grate help in finding a place we call home now. I would recommend her to any one
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So far so ...
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4 Star Review
Chantel
By : 'Anonymous1245'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
20 Dec 2018
People found this helpful0
Dexters helped to secure a really good property below market price. That was partially luck.. but they called me as soon as the property became available and I was the first viewer to see it and took it immediately. With maintenance so far so good. Haven't had many issues with the flat, ... Read Full Review
Comments on Agent Fees
Relatively high, but within market range
Comments (0)Dexters helped to secure a really good property below market price. That was partially luck.. but they called me as soon as the property became available and I was the first viewer to see it and took it immediately.
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Anonymous1245 said about Dexters
Services : Letting( As a Tenant )Date: 20th Dec 2018
Dexters helped to secure a really good property below market price. That was partially luck.. but they called me as soon as the property became available and I was the first viewer to see it and took it immediately.
With maintenance so far so good. Haven't had many issues with the flat, but what I have encountered was dealt with reasonably.
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Lettings ...
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5 Star Review
By : 'Oliver'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E149
26 Sept 2018
People found this helpful1
A big thank you to Zhora who looked after me in a most positive and professional manner and took care of all the little details making the lettings procedure a seamless experience. Well... Read Full Review
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Oliver said about Dexters
Services : Letting( As a Owner )Date: 25th Sep 2018
A big thank you to Zhora who looked after me in a most positive and professional manner and took care of all the little details making the lettings procedure a seamless experience. Well done!
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By : Marilyn Plews
13 Nov 2018Dear Oliver, I will pass you kind comment on to Zhora and her Manager. I have no doubt she will be thrilled you have taken the time to post this review for her. I would like to wish you all the...
Super ...
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5 Star Review
Kevin
By : 'Xiaochen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
7 Sept 2018
People found this helpful1
Kevin takes well care of his clients. He's been working on my case during the last months. I really appreciate his in-time communication and great patience to helping me find out suitable properties for me. So far he is one of the best agents I met. Absolutely... Read Full Review
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Xiaochen said about Dexters
Services : Sales( As a Buyer )Date: 6th Sep 2018
Kevin takes well care of his clients. He's been working on my case during the last months. I really appreciate his in-time communication and great patience to helping me find out suitable properties for me. So far he is one of the best agents I met. Absolutely recommended!
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Avoid Dexters if You ...
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1 Star Review
By : 'Canary'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E149
29 May 2018
People found this helpful11
We were tenants at an E14 flat in Canary Wharf for 5 years. The flat was managed by Field and Sons which was acquired by Dexters. When Dexters took over, the nightmare started. A broken shower for example took three months to be fixed! We had to spend Xmas showering in the gym downstairs. When we... Read Full Review
Comments on Agent Fees
The agent's fees are very high given their poor service and unprofessional conduct.
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Canary Central said about Dexters
Services : Letting( As a Tenant )Date: 28th May 2018
We were tenants at an E14 flat in Canary Wharf for 5 years. The flat was managed by Field and Sons which was acquired by Dexters. When Dexters took over, the nightmare started. A broken shower for example took three months to be fixed! We had to spend Xmas showering in the gym downstairs. When we decided to leave the flat, they team at Canary Wharf office were very aggressive to the point that one member of staff attempted to enter the flat for viewing without our permission. He literally wanted to use their spare keys to enter our flat. Dexters were not professional at all.
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By : Marilyn
1 Jun 2018Dear Sir/Madam, Thank you for leaving your review, however I am very sorry to read that you have been unhappy regarding your experience with our Canary Wharf office. I understand that you are now ...
Avoid at all ...
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1 Star Review
By : 'Amar'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : E14
16 May 2018
People found this helpful16
Avoid this real Estate company at all costs else you will regret at the end of tenancy like me. Rented 1 bed through them for a long term tenancy (3 years) and recently changed apartment. Got the apartment professionally cleaned where two cleaners i hired spent 7 hours between them to ensure... Read Full Review
Comments on Agent Fees
Bad
Comments (3)Avoid this real Estate company at all costs else you will regret at the end of tenancy like me.
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Amar said about Dexters
Services : Letting( As a Tenant )Date: 15th May 2018
Avoid this real Estate company at all costs else you will regret at the end of tenancy like me.
Rented 1 bed through them for a long term tenancy (3 years) and recently changed apartment. Got the apartment professionally cleaned where two cleaners i hired spent 7 hours between them to ensure professional level of cleaning.
Check-out report clearly mentions professional cleaning with few minor omissions. Dexter are now charging us £120 extra as they claim they had to get additional cleaning for 5 hours. What a truck load of lies and they used a company with no website to get additional cleaning.
On top they added additional costs for fixing problems which were never existed. they claimed there was additional hook in the kitchen which they had to remove and fill gap in the wall but they have no picture to evidence existence of additional hook and the work done. they even claim that there was gap in the bathtub (again no pic evidence) and made it tenant's responsibility.
i have rented through other agents but never faced such issues. Absolutely unprofessional bunch of thugs! AVOID!!
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By : Marilyn
21 May 2018Dear Mr Nath, Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that the Property Management...
No words ...
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1 Star Review
By : 'Consigliere'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
8 May 2018
People found this helpful12
The worst experience ever after 6 years in London. They were just worried about my signature in the contract. Lack of information, very poor customer service, apathy...they didn't inform us about a big issue in the property. Absolutely frustrated due to their behaviour on us. It's being... Read Full Review
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Consigliere said about Dexters
Services : Letting( As a Tenant )Date: 7th May 2018
The worst experience ever after 6 years in London. They were just worried about my signature in the contract. Lack of information, very poor customer service, apathy...they didn't inform us about a big issue in the property. Absolutely frustrated due to their behaviour on us. It's being harmful to our health...again, no words, very very sad. We truly believe that they are treating us like idiots.
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By : Marilyn
11 May 2018Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from ...
chantel was very helpful in ...
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5 Star Review
Chantel
By : 'lara'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
16 Oct 2017
People found this helpful0
chantel was very helpful in ensuring a smooth letting process and was very professional and knowledgeable through out the... Read Full Review
Comments (1)Was this helpful?:
lara said about Dexters
Services : Letting( As a Owner )Date: 15th Oct 2017
chantel was very helpful in ensuring a smooth letting process and was very professional and knowledgeable through out the process
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By : Marilyn
17 Oct 2017Dear Lara, I am writing to say thank you for your kind comments about the service you received from our Canary Wharf Office. We really appreciate you taking the time to post this review as...
Shivani has been looking ...
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5 Star Review
Shivani
By : 'Brenda'
Services : Letting( As a Owner )
Rent PCM : £2186
Would you recommend ? : Yes
Postcode : E14
12 Oct 2017
People found this helpful0
Shivani has been looking after our property for the last few years. She is super conscientious about her job and deals with all our property issues in a timely and efficient manner. She will always look for the best price when having repairs done or items replaced. We would have no hesitation in... Read Full Review
Comments on Agent Fees
Fair
Comments (1)Was this helpful?:
Brenda said about Dexters
Services : Letting( As a Owner )Date: 11th Oct 2017
Shivani has been looking after our property for the last few years. She is super conscientious about her job and deals with all our property issues in a timely and efficient manner. She will always look for the best price when having repairs done or items replaced. We would have no hesitation in recommending her to friends. She is a pleasure to deal with.
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By : Marilyn
17 Oct 2017Dear Brenda, Thank you for your review regarding your experience with our Canary Wharf Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would...
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