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Morningside Edinburgh, Edinburgh, EH10
4.3/5, 685 Reviews
84% Recommended
80% letting valuation accuracy
79% letting fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground
up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial\/mortgage options available to you, then Braemore can assist you today.
"Shockingly unprofessional and ..."
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1 Star Review
By : 'Ivana'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : KY12
Nov 4, 2020
People found this helpful1
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you but I was actually super disappointed and came to an unpleasant reality check. It was my second tenancy in general in UK, first viewing, arranging deposit and one rent in advance done over phone with some nice girl (they do that btw,employ all these nicy-nicies to make the first impression, then they chase you through email to leave a review and "tell us how we did" stuff and you jump thinking oh I better do it now and write all things good). February 2019 moved in, no heating, boiler going in red with the pressure as soon as you turn it on. Send a report. Wait. Wait. March still no heating in flat. Did I mention the flat was in Dunfermline, Scotland? So yeah, cold. Chasing the property manager with emails. If you are one of unlucky buggers like I was where my landlords had their own group of contractors independent from agencies team then you are pretty much left to wait which makes agency's maintenance team useless. The deadlines are...well there are no deadlines so any repair can take a while, a month, two, six? Who knows. Finally some heat yes! Happy with that, doing all soft furnishings but crap theres awful lot of rain this year in Scotland so my bedroom ceiling started to leak, something that careful eye could see there was a leak before me but never got fixed as it turns out. New layer of gloss will cover that hey. After endless emails, photos and videos of leak, reporting through agencies system (at one point a have seen a dent in plaster that is just ripe enough to burst right on my bed but luckily rain stopped that night) there is still no real attempt to address this issue. On Christmas I decided to treat "my" space with lovely thick purple carpet in lounge (my only breach of contract as I did not inform anyone, but I'm thinking to myself can they object to upgrade on my own expense? After all the ugly brown one was a bit worn out and had some gum stains which I highlighted in check in inventory report). then the lockdown came. Rents being payed on time every first of the month. I was one of the lucky ones to have job and 100 % payed one too. Bedroom still leaks, my bed base getting wet...(see pictures) Partner and I decide in September 2020 to move in together so I put a 30 days notice, set a weekend my free one off work) to go and scrub the flat from top to bottom (it's only a 1-bed flat but I like being thorough). All the furniture out, windows done, few holes in walls filled and painted with magnolia, the flat smells crazily fresh I dare to say it's clean so you can roll sushi on the floor. So very pleased with myself. Anyway to cut the long story short, I couldn't get my deposit back in full because a cleaning fee was claimed of it for cooker deep clean. Mentioned cooker was one of those 30 odd years old where the best thing is to buy a new one,cleaning is just not get you anywhere. I hardly used oven as it only operated on gas 6 the flame was so loud felt like napalm attack It was one of those things that really hurt me. I was a genuine, hardworking tenant, taking care of the place like it was my own, spotless, and it seriously get me this "is it possible that every tenant is treated like a criminal and a dodgy dirty hoarder"??!! We are not all "tenants from hell"!! And you can't find anything so you will charge 66 £ for deep clean a cooker?! How crooked is that? There was no individual approach at all in my case (silly me who thought this might be possible).Not to mention what state was kitchen floor when moved the washing machine, fridge and bloody cooker. Talking about “professionally cleaned flat“... Property Manager was the most useless man I have ever came across, and I mean waste of time throughout the tenancy period. His replys and corespondation is below average (if reply at all). Such a lack of humane response, empathy and coldness would put you off so badly you pray you don't need to contact him ever again. Disgrace. Nothing he has done was done to mitigate my status or my needs (and I wasn't a demanding tenant). And last thing he done sending me the invoice for cleaning without decency to include before and after photos so I see what was cleaned with my money. Absolutely raging,still after almost a month that I'm not there. Make yourself a favour and never rent from them.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 79.00% | £275 | £3,000 |
Areas covered
- East Lothian
- EH1
- EH10
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- EH12
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- EH6
- EH7
- EH8
- EH9
- Fife
- Mid Lothian
- Morningside
- New Town
- Old Town
- West Lothian
Address
Braemore Sales & Lettings
92 Morningside Road, Edinburgh, City of Edinburgh
EH10 4BY
01316246666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Albundy'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : EH11
Dec 22, 2022
People found this helpful0
Braemore's cost of repairs are mouth-watering & they probably make more money than landlords. Braemore would not return keys on termination of tenancy as they tried to infer outstanding power bill was the landlord's responsibility. Braemore held the tenant's deposit, therefore... Read Full Review
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Albundy said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 22nd Dec 2022
Braemore's cost of repairs are mouth-watering & they probably make more money than landlords. Braemore would not return keys on termination of tenancy as they tried to infer outstanding power bill was the landlord's responsibility. Braemore held the tenant's deposit, therefore this was nonsense. DO NOT USE BRAEMORE!
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A complete shambles. One star ...
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1 Star Review
Barry
By : 'Fiona'
Services : Letting( As a Owner )
Rent PCM : £1620
Would you recommend ? : No
Postcode : EH9
Feb 24, 2022
People found this helpful1
A complete shambles. One star is too many! From a landlord's perspective I would advise avoiding at all costs. Terrible communication, poor administrative processes in place. Errors from them on HMO certification, informing landlord of impending tenant departure, and even passing rent on to... Read Full Review
Comments (0)A complete shambles. One star is too many!
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Fiona Adam said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 24th Feb 2022
A complete shambles. One star is too many!
From a landlord's perspective I would advise avoiding at all costs. Terrible communication, poor administrative processes in place. Errors from them on HMO certification, informing landlord of impending tenant departure, and even passing rent on to landlord!
I am astonished by the apparent reviews on this website. Check out trustpilot!
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£24 charge for a ...
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3 Star Review
By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
Sep 30, 2021
People found this helpful0
They were alright when living in the property just slow to respond and fix issues. The worst part for me is that when I moved out and needed a reference they wanted to charge £24 for a reference letter. Can’t believe they get away with... Read Full Review
Comments (0)They were alright when living in the property just slow to respond and fix issues.
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Sophie Milton said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 30th Sep 2021
They were alright when living in the property just slow to respond and fix issues.
The worst part for me is that when I moved out and needed a reference they wanted to charge £24 for a reference letter. Can’t believe they get away with that
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AVOID AVOID AVOID AVOID AVOID ...
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1 Star Review
By : 'G'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : EH10
Sep 9, 2021
People found this helpful1
AVOID AVOID AVOID AVOID AVOID Braemore are the worst rental agency in Edinburgh. They refuse to carry out repairs or any form of Maintenance at the properties they rent. Due to lack of Maintenance and repair even after repeated emails and calls, I ended up receiving a nasty cut in my hand... Read Full Review
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Comments (0)AVOID AVOID AVOID AVOID AVOID
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G l said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 9th Sep 2021
AVOID AVOID AVOID AVOID AVOID
Braemore are the worst rental agency in Edinburgh.
They refuse to carry out repairs or any form of Maintenance at the properties they rent.
Due to lack of Maintenance and repair even after repeated emails and calls, I ended up receiving a nasty cut in my hand due to poor beading/skirting. No replies as per from them.
My flatmate has waited over a year for the shower to be replaced among a whole bunch of other repairs....
They will ignore all calls and emails the only way to get a response is to attend their office which is a like a scene from the walking dead a bunch of brain dead zombies sitting chatting away while the phones ring and ring.
So please save yourself the drama and don't rent with this company! They good reviews you see are posted after they pressure tenants and property owners.
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Avoid. From a tenants ...
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1 Star Review
Rachel
Mark
By : 'P'
Services : Letting( As a Tenant )
Rent PCM : £797
Would you recommend ? : No
Postcode : EH8
Aug 31, 2021
People found this helpful1
Avoid. From a tenants perspective, Braemore provides a miserable service with. extremely poor communication. Frequent mistakes made with no... Read Full Review
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P said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 31st Aug 2021
Avoid. From a tenants perspective, Braemore provides a miserable service with. extremely poor communication. Frequent mistakes made with no apology.
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1 Star Review
By : 'Aleks'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
Jul 8, 2021
People found this helpful0
My experience with Braemore has been absolutely terrible! This agency is not worth the hassle and they really don't care about their tenants. Me and my flatmate experienced 2 weeks without hot water and no washing machine! Our property manager was absolutely useless when it came to any... Read Full Review
Comments (0)My experience with Braemore has been absolutely terrible! This agency is not worth the hassle and they really don't care about their tenants. Me and my flatmate experienced 2 weeks without hot water and no washing machine! Our property manager was absolutely useless when it came to any enquiries and I'm surprised Braemore hires such incompetent staff. They also don't ask permission to enter your property when you're not present, recently I came home to a stranger in my kitchen. When handing in our notice to the property manager he also had the cheek to say “No point in complaining since no one will listen”.
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Aleks Bogacz said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 8th Jul 2021
My experience with Braemore has been absolutely terrible! This agency is not worth the hassle and they really don't care about their tenants. Me and my flatmate experienced 2 weeks without hot water and no washing machine! Our property manager was absolutely useless when it came to any enquiries and I'm surprised Braemore hires such incompetent staff. They also don't ask permission to enter your property when you're not present, recently I came home to a stranger in my kitchen. When handing in our notice to the property manager he also had the cheek to say “No point in complaining since no one will listen”.
Plus I'd like to point out this agency charges fees for providing a reference when moving properties. Honestly completely unacceptable and I would search for another agency if you are looking to move.
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Would give zero stars if I ...
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1 Star Review
By : 'H'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : EH16
Jun 24, 2021
People found this helpful0
Would give zero stars if I could. Terrible experience over a 5 year period. Had at least 4 different property managers, no one seemed to know any previous notes or emails, impossible to get answers from, never answered the phone. Had to chase parking company, electric company etc because the agents ... Read Full Review
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H said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 24th Jun 2021
Would give zero stars if I could. Terrible experience over a 5 year period. Had at least 4 different property managers, no one seemed to know any previous notes or emails, impossible to get answers from, never answered the phone. Had to chase parking company, electric company etc because the agents didn't. Complained multiple times about damp only to be told to open windows (which we already were, even in freezing winter). Took ages to chase the return of the deposit as well.
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Excellent service from Alex ...
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5 Star Review
Alex
By : 'name'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH12
May 26, 2021
People found this helpful2
Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice. This was in sharp contrast to the dealings... Read Full Review
Comments (0)Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice.
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name withheld said about Braemore Sales & Lettings
Services : Sales( As a Vendor )Date: 26th May 2021
Excellent service from Alex McKinlay and Donna Reape though they were dealing with owners who live abroad and were unable to visit Scotland due to the pandemic conditions. Both were easy to talk to and very efficient and always provided sound advice.
This was in sharp contrast to the dealings we have had with the lettings side of Braemore over recent years. There was no problem with finding tenants; it was in the day to day management that things took a turn for the worse, probably due to the rapid turnover of property agents. Indeed if we had retained the property we would have considered finding a different agency.
five stars for sales one for day to day management of lets
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Anybody there?I've come ...
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1 Star Review
Pauline
By : 'Julia'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH14
May 10, 2021
People found this helpful3
Anybody there? I've come to Braemore by accident as my original agency was bought up by Braemore. And that's when the trouble started.... Information is only sporadically passed on. It's impossible to get hold of someone via phone. Emails are not answered, even when there are... Read Full Review
Comments (2)Anybody there?
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Julia said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 10th May 2021
Anybody there?
I've come to Braemore by accident as my original agency was bought up by Braemore. And that's when the trouble started....
Information is only sporadically passed on. It's impossible to get hold of someone via phone. Emails are not answered, even when there are pressing issues. And then you get a possibly faked email saying that they have been trying to get in touch for the past three months...
I've now moved away from Braemore and am still waiting for the final invoice from two months ago.
This is absolutely disgraceful and unacceptable!
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By : \'frustrated\'
May 14, 2021@Julia your experience mirrors mine. I am also changing to a new agent after very disappointing response rate and complete lack of...
I agree with all the shocking ...
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1 Star Review
By : 'Pp'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH9
May 7, 2021
People found this helpful0
I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible. When tenants left they were charging for cleaning and repairs which were not being carried out. Check in reports were wrong and inaccurate. There was no apology... Read Full Review
Comments (0)I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible.
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Pp said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 7th May 2021
I agree with all the shocking reviews. I was treated the same. I was with Alba fir years then back in 2019 the service was terrible.
When tenants left they were charging for cleaning and repairs which were not being carried out.
Check in reports were wrong and inaccurate. There was no apology etc!!
Shocking service. Since leaving Braemore as a landlord
I have found another company and have been provided with a better service.
Gary Ward is a total joke and is useless...
They are a bunch of crooks!!
Do not use them!!
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Property ...
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5 Star Review
Michael
By : 'Alan'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH10
Mar 1, 2021
People found this helpful0
As an overseas Landlord (at the other end of the world) it is great to have confidence that your agent is taking care of your property and tenant. I have found Michael to both responsive and considerate in reaching the high level of management I have come to expect as a Landlord who has been with... Read Full Review
Comments on Agent Fees
Reasonable for service being provided
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Alan said about Braemore Sales & Lettings
Services : Letting( Property Management )Date: 1st Mar 2021
As an overseas Landlord (at the other end of the world) it is great to have confidence that your agent is taking care of your property and tenant. I have found Michael to both responsive and considerate in reaching the high level of management I have come to expect as a Landlord who has been with Braemore and its previous companies for almost 15 years!
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My partner and I are ...
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5 Star Review
Paul
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EH11
Feb 27, 2021
People found this helpful0
My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly. I enquired about the property and within 24 hours, had two possible viewing dates. I met Paul Davis on site and was welcomed in a both professional and friendly... Read Full Review
Comments (0)My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly.
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Paul Campbell said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 27th Feb 2021
My partner and I are currently securing a lease with Braemore and have thus far found the whole process to be simple and friendly.
I enquired about the property and within 24 hours, had two possible viewing dates. I met Paul Davis on site and was welcomed in a both professional and friendly manner. Paul expressed a good knowledge on the property and a willingness to work together to achieve a move-in date suitable to both parties.
Within 24 hours of enquiring, I had viewed the flat, arranged a move-in date and payed a holding deposit on a property I felt very confident in. As this is my first time renting, the efficiency and professionalism made the process stress free.
Thanks again to Paul and the Braemore team.
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Mice ...
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2 Star Review
Andras
By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : EH6
Dec 24, 2020
People found this helpful0
We have a mouse infestation, and were told that because of the time of year, no pest control would be available until January. * told me that there is no such thing as emergency pest control, which I'm not sure is true. He also refuted that mice are a health hazard because "we're... Read Full Review
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Libby Russell said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 24th Dec 2020
We have a mouse infestation, and were told that because of the time of year, no pest control would be available until January. * told me that there is no such thing as emergency pest control, which I'm not sure is true. He also refuted that mice are a health hazard because "we're not living in the dark ages." I understand that he is limited in what he is able to do to help, but he was very dismissive and quite patronising.
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Shockingly unprofessional and ...
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1 Star Review
By : 'Ivana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KY12
Nov 4, 2020
People found this helpful1
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you but I was actually super disappointed and came to an... Read Full Review
Attached Files
Comments (0)Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you but I was actually super disappointed and came to an unpleasant reality check. It was my second tenancy in general in UK, first viewing, arranging deposit and one rent in advance done over phone with some nice girl (they do that btw,employ all these nicy-nicies to make the first impression, then they chase you through email to leave a review and "tell us how we did" stuff and you jump thinking oh I better do it now and write all things good). February 2019 moved in, no heating, boiler going in red with the pressure as soon as you turn it on. Send a report. Wait. Wait. March still no heating in flat. Did I mention the flat was in Dunfermline, Scotland? So yeah, cold. Chasing the property manager with emails. If you are one of unlucky buggers like I was where my landlords had their own group of contractors independent from agencies team then you are pretty much left to wait which makes agency's maintenance team useless. The deadlines are...well there are no deadlines so any repair can take a while, a month, two, six? Who knows. Finally some heat yes! Happy with that, doing all soft furnishings but crap theres awful lot of rain this year in Scotland so my bedroom ceiling started to leak, something that careful eye could see there was a leak before me but never got fixed as it turns out. New layer of gloss will cover that hey. After endless emails, photos and videos of leak, reporting through agencies system (at one point a have seen a dent in plaster that is just ripe enough to burst right on my bed but luckily rain stopped that night) there is still no real attempt to address this issue. On Christmas I decided to treat "my" space with lovely thick purple carpet in lounge (my only breach of contract as I did not inform anyone, but I'm thinking to myself can they object to upgrade on my own expense? After all the ugly brown one was a bit worn out and had some gum stains which I highlighted in check in inventory report). then the lockdown came. Rents being payed on time every first of the month. I was one of the lucky ones to have job and 100 % payed one too. Bedroom still leaks, my bed base getting wet...(see pictures)
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Ivana L said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 4th Nov 2020
Little adjustment of my original review left a year ago let's say...Now that tenancy experience is over I must share it with anyone interested to rent out with this agency. Even though this story may not come as a surprise to some of you but I was actually super disappointed and came to an unpleasant reality check. It was my second tenancy in general in UK, first viewing, arranging deposit and one rent in advance done over phone with some nice girl (they do that btw,employ all these nicy-nicies to make the first impression, then they chase you through email to leave a review and "tell us how we did" stuff and you jump thinking oh I better do it now and write all things good). February 2019 moved in, no heating, boiler going in red with the pressure as soon as you turn it on. Send a report. Wait. Wait. March still no heating in flat. Did I mention the flat was in Dunfermline, Scotland? So yeah, cold. Chasing the property manager with emails. If you are one of unlucky buggers like I was where my landlords had their own group of contractors independent from agencies team then you are pretty much left to wait which makes agency's maintenance team useless. The deadlines are...well there are no deadlines so any repair can take a while, a month, two, six? Who knows. Finally some heat yes! Happy with that, doing all soft furnishings but crap theres awful lot of rain this year in Scotland so my bedroom ceiling started to leak, something that careful eye could see there was a leak before me but never got fixed as it turns out. New layer of gloss will cover that hey. After endless emails, photos and videos of leak, reporting through agencies system (at one point a have seen a dent in plaster that is just ripe enough to burst right on my bed but luckily rain stopped that night) there is still no real attempt to address this issue. On Christmas I decided to treat "my" space with lovely thick purple carpet in lounge (my only breach of contract as I did not inform anyone, but I'm thinking to myself can they object to upgrade on my own expense? After all the ugly brown one was a bit worn out and had some gum stains which I highlighted in check in inventory report). then the lockdown came. Rents being payed on time every first of the month. I was one of the lucky ones to have job and 100 % payed one too. Bedroom still leaks, my bed base getting wet...(see pictures)
Partner and I decide in September 2020 to move in together so I put a 30 days notice, set a weekend my free one off work) to go and scrub the flat from top to bottom (it's only a 1-bed flat but I like being thorough). All the furniture out, windows done, few holes in walls filled and painted with magnolia, the flat smells crazily fresh I dare to say it's clean so you can roll sushi on the floor. So very pleased with myself.
Anyway to cut the long story short, I couldn't get my deposit back in full because a cleaning fee was claimed of it for cooker deep clean. Mentioned cooker was one of those 30 odd years old where the best thing is to buy a new one,cleaning is just not get you anywhere. I hardly used oven as it only operated on gas 6 the flame was so loud felt like napalm attack
It was one of those things that really hurt me. I was a genuine, hardworking tenant, taking care of the place like it was my own, spotless, and it seriously get me this "is it possible that every tenant is treated like a criminal and a dodgy dirty hoarder"??!! We are not all "tenants from hell"!! And you can't find anything so you will charge 66 £ for deep clean a cooker?! How crooked is that? There was no individual approach at all in my case (silly me who thought this might be possible).Not to mention what state was kitchen floor when moved the washing machine, fridge and bloody cooker. Talking about “professionally cleaned flat“...
Property Manager was the most useless man I have ever came across, and I mean waste of time throughout the tenancy period. His replys and corespondation is below average (if reply at all). Such a lack of humane response, empathy and coldness would put you off so badly you pray you don't need to contact him ever again. Disgrace. Nothing he has done was done to mitigate my status or my needs (and I wasn't a demanding tenant). And last thing he done sending me the invoice for cleaning without decency to include before and after photos so I see what was cleaned with my money. Absolutely raging,still after almost a month that I'm not there.
Make yourself a favour and never rent from them.
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Fergus was an incompetent and ...
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1 Star Review
Fergus
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH5
Jun 12, 2020
People found this helpful0
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was removed. We contacted him 13 times over 3 months... Read Full Review
Comments (0)* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience:
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Luke said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 12th Jun 2020
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience:
- When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was removed. We contacted him 13 times over 3 months and 10 days, over phone and email, and he just ignored us. On just one ocassion he got back to us saying that the landlord had not answered his question, which I found out was a lie when I spoke to the landlord later. In the end, I got another member of staff at braemore to contact the landlord, which he did in just 2 hours of my email (not 3 months).
- There were other problems with the flat when we moved, such as rolls of stored carpets and a broken freezer, but Fergus never resolved these like promised and we gave up chasing these.
- We were given notice on the tenancy on the 24th of February, because the landlord wanted to sell the property. Fergus stated that he would get the paperwork to us “as soon as possible”, but we had to chase for this paper work and did not get it until the 17th of March, despite him knowing that we started leaving on the 18th.
- When we left, he acknowledged that we had overpaid and said he would resolve it. He then continued to ignore us for 3 months, again! Had to resolve it with the landlord directly.
In all, the landlord and I paid for him to cause us a lot of stress. All of our problems were fixed by going around him. I also agree with what other people said about his rude tone of voice; when I first spoke to him, he was sarcastic and sighed down the phone as I described problems with the flat.
I also found out that he is the manager of a team. If you're a Braemore employee under him and reading this, bear in mind how useless he is if/when he complains about your handling of a property.
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Braemore have let our ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EH7
May 28, 2020
People found this helpful3
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate. When it was time to sell they marketed the property excellently and managed the process in a timely... Read Full Review
Comments (0)Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate.
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Neil McDonald said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 28th May 2020
Braemore have let our property for many years efficiently and covered just what we needed at a competitive rate.
When it was time to sell they marketed the property excellently and managed the process in a timely manor.
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Bad Lettings agency and ** ...
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1 Star Review
By : 'Lucy'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : EH3
May 24, 2020
People found this helpful2
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always looking to blame... Read Full Review
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Lucy Thomson said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 24th May 2020
Also had an appalling experience with this particular agency and property manager. Disgusted with the way he handled a significant problem at the beginning of the tenancy. Rude, passive aggressive tone for no reason at all; he won't take responsibility or help out - always looking to blame the tenant simply for trying to get basic issues sorted out. Extremely patronising. It's not worth the stress to go with a company like this, who openly brags about competitions between property managers to withhold tenants' deposits. Unbelievable and unprofessional. They are not to be trusted at all.
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Braemore provides a quality ...
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5 Star Review
Gary
Kjartan
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £940
Would you recommend ? : No
Postcode : EH12
Apr 29, 2020
People found this helpful0
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their pervasive professionalism and dedicated... Read Full Review
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Neil Mason said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 29th Apr 2020
I have been letting my own home with Braemore for the past 12 years and in that time there have been no issues of concern - only 3 marketings and great tenants have been quickly found. The remarkable thing is that with Braemore Lettings - through their pervasive professionalism and dedicated efficient administration by my property manager - I have total peace of mind, bordering on detachment - I am 100% satisfied.
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Fergus was useless and rude. ...
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1 Star Review
Fergus
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Apr 5, 2020
People found this helpful4
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all... Read Full Review
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James said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 5th Apr 2020
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible.
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They may call themselves that ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : No
Postcode : EH7
Mar 29, 2020
People found this helpful0
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and they still there. Not had any problems with them at all. Whereas... Read Full Review
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Ben said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 29th Mar 2020
They may call themselves that but they couldn't let my flat for love nor money. Finally got rid of them and the new agent had a choice of two suitable tenants for me within one week. That was two and a half years ago and they still there. Not had any problems with them at all. Whereas Braemore... there was seriously nothing but problems. They even refused to give me my keys back. I'm not sure why. Seriously, I asked the woman on reception, the rudest person I have ever encountered in my life, for them and she disappeared and didn't come back. Eventually someone else did hand them over but without carrying out any checks. So, if you fancy getting the keys to a flat, just go into Braemore's offices. It'll take a while but you'll get some keys eventually. Sadly, there was not much I could do. We live in a world where the consumer has very little in the way of protection from scoundrels such as these. Anybody who has had any contact with the ombudsmen services will know this to be true.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/31/2017, 8:39:24 AM by allAgents
