The UK's Largest Customer Review Website for the Property Industry

Braemore Sales & Lettings Logo

Susan

4.6/5, 31 Reviews
97% Recommended

40% sales valuation accuracy

50% letting valuation accuracy

0% sales fee satisfaction

73% letting fee satisfaction

Staff picture
About Susan

Lease Administrator at Braemore Sales & Lettings

12 Queensferry Street,Edinburgh
City of Edinburgh
EH2 4PG
0131 624 6667
FacebookTwitter
No Biography Found
Contact Us
Always willing to assist , ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

UserName

Pauline

By : 'Mary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5

17 Mar 2020
People found this helpful0

Always willing to assist , queries answered as soon as possible nothing is to much trouble If I email it is answered asap and my query is soon sorted Thank you ... Read Full Review

Comments (0) Report abuseWas this helpful?:
Good Sales & Lettings ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'AS'AD'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11

18 Dec 2019
People found this helpful0

Braemore (Especially Susan Conway) has been exceptional in handling all the matters involved in renting the apartment. I would recommend Braemore to anybody as their services are top ... Read Full Review

Comments (0) Report abuseWas this helpful?:
I've always been ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

UserName

Susan

By : 'Joanna'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH1

23 Sept 2019
People found this helpful0

I've always been delighted with Braemore, and have used the company for many years. I would thoroughly recommend it to ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Mark Hastie

11 Oct 2019

Thanks for your kind review – delighted to hear of your experience with us. Kind regards, Mark Hastie, Lettings ...

I had a very difficult ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Miriam'
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : EH14

15 Feb 2017
People found this helpful0

I had a very difficult experience regarding a recent change of tenancy but thanks to Susan the process was finally dealt with in a professional efficient and prompt ... Read Full Review

Comments (0) Report abuseWas this helpful?:
I had a very difficult ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Miriam'
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : EH14

15 Feb 2017
People found this helpful0

I had a very difficult experience regarding a recent change of tenancy but thanks to Susan the process was finally dealt with in a professional efficient and prompt ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

2 Mar 2017

Thanks for your kind review - much appreciated! The Braemore ...

I declare that your staff ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Zsolt'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EH8

8 Nov 2016
People found this helpful1

I declare that your staff member, that is Susan Conway, has been providing us an exceptional support and assistance since she has assumed the responsibilities to look after our property. Furthermore she always manages any problems relating to our property ( the replacement of certain kitchen ... Read Full Review


Comments on Agent Fees

Good

Comments (1) Report abuseWas this helpful?:

By : Braemore

9 Nov 2016

Thank you for taking the time to leave a review! Lovely to hear your feedback. The Braemore ...

Braemore has looked after our ...

Share On :  FacebookTwitter

4 Star Review
UserName

Susan

By : 'Hall'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : EH6

31 Aug 2016
People found this helpful0

Braemore has looked after our properties for many years and we have always been happy with their service. Recently, I have had a lot of dealings with Susan Cinway and she has been extremely helpful. She would always respond to my emails quickly and I always felt she was efficient, knowledgeable and ... Read Full Review


What agent could do to change your mind?

Fair.


Comments on Agent Fees

Fair.

Comments (1) Report abuseWas this helpful?:

By : Braemore

15 Sept 2016

Thank you for taking the time to leave a positive review for us - much ...

Susan was very efficient and ...

Share On :  FacebookTwitter

4 Star Review
UserName

Susan

By : 'HMacaulay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH10

18 Aug 2016
People found this helpful0

Susan was very efficient and quick in her instructions and in the execution of our requests. Her explanations were clear and ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

18 Aug 2016

Hi Hazel, thank you very much for taking the time to leave a review for us. We really appreciate it! The Braemore ...

I am very pleased with fast ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

UserName

Alison

By : 'Sebastian'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : Yes
Postcode : EH7

21 Jul 2016
People found this helpful0

I am very pleased with fast and professional service. All staff were very friendly, helpful and understanding. I recommend Braemore Sales & Lettings to anyone looking to ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

1 Aug 2016

Thank you so much for taking the time to leave a review for us - much appreciated! The Braemore ...

Susan was both knowledgeable ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Amanda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH10

16 Jun 2016
People found this helpful0

Susan was both knowledgeable and helpful during the end of tenancy process; my tenant was struggling to find alternative accommodation and requested an extension to the lease which I was happy to accommodate, but Susan worked with us both to find a happy solution which was to hold off initiating ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

16 Jun 2016

Thanks for taking the time to leave such a nice review - The Braemore ...

Susan is a very nice, ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Joanna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH9

27 Apr 2016
People found this helpful0

Susan is a very nice, heplful, efficient and kind person. Always answers quickly when you e-mail or call her. I would highly recommend her as an agent. Thank you, ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

27 Apr 2016

Hi Joanna, Thanks for your kind review. The Braemore ...

Alison has been a friendly ...

Share On :  FacebookTwitter

5 Star Review
UserName

Alison

UserName

Susan

By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH8

19 Apr 2016
People found this helpful0

Alison has been a friendly and reliable agent throughout our 3 years at the property. Her common sense approach is great and she has went the extra mile on several occasions. I found her to be personable and approachable from the time we first viewed the property and this has remained professional. ... Read Full Review


What agent could do to change your mind?

Good and fair


Comments on Agent Fees

Good and fair

Comments (1) Report abuseWas this helpful?:

By : Braemore

19 Apr 2016

Hi Chris, Thanks for taking the time to leave a review about us - delighted to hear your feedback and we will be sure to pass it on to Susan and Alison. Thanks ...

We communicated with this ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Natalia'
Services : Letting( As a Tenant )
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EH9

16 Mar 2016
People found this helpful0

We communicated with this agent for a very short time, now we need to quit the property (on sale). But I can say it was our best experience since we became tenants in Edinburgh (10 years). Susan is a nice, polite, kind and quickly replying agent. She communicates not only by email but by phone ... Read Full Review


What agent could do to change your mind?

Not aware of the fee


Comments on Agent Fees

Not aware of the fee

Comments (1) Report abuseWas this helpful?:

By : Braemore

22 Mar 2016

Thanks for the feedback - lovely to hear. The Braemore ...

I have requested a landlord ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Darima'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH10

16 Mar 2016
People found this helpful1

I have requested a landlord reference letter and Susan emailed it to me on the next day already and posted a hard copy to the new landlord. Thanks very much for your swift actions and cooperation, timing is everything ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

22 Mar 2016

Thanks for your review and hope you enjoyed the property! The Braemore ...

Thank you for providing me ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Krisztina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5

19 Feb 2016
People found this helpful0

Thank you for providing me with the reference very quickly. I will be happy to rent from you agsin in the future. All the best Krisztina ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

19 Feb 2016

Hello Krisztina, Thank you for your lovely review and all the very best with your new property. The Braemore ...

Tenant in Silvermills for ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

UserName

Glynnis

By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : 8/5

9 Feb 2016
People found this helpful0

Tenant in Silvermills for nearly 20yrs. .. great level of service at the outset .. for occasional repairs and when vacating .. would have used them again but no property in the area I was looking ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

9 Feb 2016

Hi Robert, Thanks for your kind review, much appreciated. The Braemore ...

Katie McCartney They say ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Ning'
Services : Letting( As a Tenant )
Rent PCM : £445
Would you recommend ? : Yes
Postcode : EH17

5 Feb 2016
People found this helpful1

Katie McCartney They say landlords/agents always try to keep your deposit whenever possible and whatever efforts you make to bring the property back to condition, and this was true in my experience of renting a home for myself, family or with friends over the past ten years. But this time is ... Read Full Review


Comments on Agent Fees

Not too bad..

Comments (1) Report abuseWas this helpful?:

By : Braemore

5 Feb 2016

Thank you so much for your kind review. Lovely to hear your feedback. we will make sure this gets passed back to the people involved! Thanks again, The Braemore ...

I've asked for reference to ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Antonio'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3

2 Feb 2016
People found this helpful0

I've asked for reference to Braemore to apply to other flat. Although the automatic reply said 3-5 days waiting time, the next day i ahd the reference letter in my email. Very good and made the process ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

2 Feb 2016

Hi Antonio - Great to hear from you and thanks for taking the time to leave a ...

I rented a flat with the ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Vanitha'
Services : Letting( As a Tenant )
Rent PCM : £485
Would you recommend ? : Yes
Postcode : EH9

9 Sept 2015
People found this helpful0

I rented a flat with the property agent James Gibb, although it was an old flat but it has its character and I feel it more like my home. As, I need to be away from Edinburgh for a while I had to let it go at the end of 2014. Need to say that the staffs' service was excellent throughout the period ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

24 Sept 2015

Hi - thank you very much for taking the time to leave a kind review. We are delighted to hear from you. The Braemore ...

Having been a tenant in the ...

Share On :  FacebookTwitter

5 Star Review
UserName

Susan

By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH4

4 Sept 2015
People found this helpful1

Having been a tenant in the same property for over 8 years, I have had many dealings with the letting agency, Braemore. Throughout this period, I have regularly and mainly corresponded with Susan Conway. I have always found her to be exceptionally friendly, efficient and responsive to my questions ... Read Full Review

Comments (1) Report abuseWas this helpful?:

By : Braemore

7 Sept 2015

Hi Gemma, Thanks for your feedback - great to hear and we are delighted to have been able to help. The Braemore ...

1 - 20 of 31 items

No Property Found

No Property Found

No Property Found

Loading...