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Braemore Sales & Lettings Logo

Queensferry Street, Edinburgh, EH2

4.8/5, 85 Reviews
94% Recommended

100% sales valuation accuracy

83% letting valuation accuracy

98% sales fee satisfaction

90% letting fee satisfaction

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As Edinburgh’s largest property company, more people trust Braemore with their property than anyone else. With over 25 years’ experience in the Edinburgh property market, Braemore Sales & Lettings have a strong and proactive team of property experts to take care of all of your property needs and de
liver a service to our clients that is second to none. Braemore Sales offer a fully managed estate agency service for the complete property package. A service our clients can trust that achieves results. With our in-depth knowledge of the Edinburgh and Lothians property market, and our passion for customer service, Braemore Sales provide expert advice on finding, buying, marketing, selling and investing in residential property. Whether you are looking to sell your family home or investment property, rent out your flat or invest in a new purchase opportunity, our friendly and professional team are here to help.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%98%£106,000£430,000
Lettings83%90%£675£1,075
Areas covered
  • Dalry
  • Edinburgh
  • EH1
  • EH10
  • EH11
  • EH12
  • EH2
  • EH3
  • EH4
  • EH5
  • EH6
  • EH7
  • EH8
  • EH9
  • Gorgie
  • Leith
  • Merchiston
  • Morningside
  • New Town
  • West End
Address

Braemore Sales & Lettings
12 Queensferry StreetEdinburgh, City of Edinburgh
EH2 4PG
0131 624 6667

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Braemore Sales & Lettings Branches (View All 2)
BRANCH ASSET
Sale of ex-rental ...

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4 Star Review

By : 'Ex-Landlord'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH8

May 2, 2021
People found this helpful2

As a landlord, I used Braemore as my letting agent for several years. I then used them for sales when it came to selling the property. All in all, Braemore provided a good service which met my needs, although I was not blown away by their attention to detail. At times there was a lack of... Read Full Review

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I dealt with Donna Reape and ...

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5 Star Review

By : 'Dylan'
Services : Letting( As a Owner )
Rent PCM : £150000
Would you recommend ? : No
Postcode : EH17

Apr 29, 2021
People found this helpful4

I dealt with Donna Reape and was very pleased at the active role she took in the sale of my flat. I would highly recommend Braemore and already have actually... Read Full Review

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Awesome ...

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5 Star Review

By : 'Keith'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EH6

Apr 5, 2021
People found this helpful4

I have been with Braemore for an age and they have handled letting my property with zero fuss, despite that fact I live way down inthe South West of England! All matters have been dealt with swiftly and at a very reasonable cost. When I decided to sell, they handled the sale as seamlessly as the... Read Full Review

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A flat that I used to let out ...

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5 Star Review

By : 'Judith'
Services : Sales( As a Vendor )
Sold price : £246750
Would you recommend ? : Yes
Postcode : EH9

Mar 29, 2021
People found this helpful5

A flat that I used to let out in Edinburgh through Braemore has just been sold by Braemore. I live a considerable distance from Edinburgh and was very grateful that they arranged everything that needed to be arranged and kept me well informed. I dealt mostly with Donna who was professional,... Read Full Review

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By : Judith

Mar 30, 2021

Looking at the review, I think that it was the Morningside branch that dealt with me. Sorry if I made an...

Having sold my flat recently ...

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5 Star Review

By : 'Manoj'
Services : Letting( As a Owner )
Rent PCM : £195000
Would you recommend ? : Yes
Postcode : EH6

Mar 23, 2021
People found this helpful4

Having sold my flat recently through Braemore i would like to say that the service and guidance I received was second to none. The teams involved were efficient and clear. I would recommend them always. In particular dealing with... Read Full Review

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Selling With ...

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5 Star Review

By : 'Mick'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : EH16

Jan 22, 2021
People found this helpful5

We recently just sold our flat with Braemore. We would like to take this opportunity to thank everyone involved with the sale of our property. They dealt with everything we needed, from the valuation, photographs, placing of sign boards, viewings etc. They also put us in contact with a solicitor ... Read Full Review

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Positive ...

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4 Star Review
UserName

Alex

By : 'HAZEL'
Services : Sales( As a Vendor )
Sold price : £153700
Would you recommend ? : Yes
Postcode : EH15

Dec 20, 2020
People found this helpful4

Three ladies I would wish to thank for their service; Rachel Van Der Velde - for helping and being there when I was renting the property out Donna Reape - for helping me set up the sale of the property and Alex McKinlay for seeing me through the sale and answering my numerous questions. Not... Read Full Review

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Flippant customer ...

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1 Star Review

By : 'why'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : EH6

Sep 18, 2020
People found this helpful0

Flippant customer service! T* answered the call I made to enquire about applying for a flat I had viewed. She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and extremely frustrating when you are caught up in the game ... Read Full Review

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Would definitely use ...

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5 Star Review
UserName

Alex

By : 'Fiona'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : EH9

Sep 9, 2020
People found this helpful2

I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they made the sale stress free!... Read Full Review

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I recently moved for the ...

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4 Star Review
UserName

Alex

By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : EH52

Jul 22, 2020
People found this helpful3

I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. The... Read Full Review

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Five stars for excellent ...

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5 Star Review
UserName

Alex

By : 'Fiona'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : EH11

Jul 12, 2020
People found this helpful3

Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably the process slowed... Read Full Review

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I am very happy with the ...

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5 Star Review
UserName

Alex

By : 'Maria'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : EH8

May 21, 2020
People found this helpful2

I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and Alex for always being at the end of the phone and going the extra... Read Full Review

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Extraordinary service from ...

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5 Star Review

By : 'Rosemary'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : EH6

May 9, 2020
People found this helpful7

I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my... Read Full Review

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I'm glad I don't ...

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1 Star Review

By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : EH8

Apr 29, 2020
People found this helpful0

I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based on my self employment status.... Read Full Review

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Susan has been very ...

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5 Star Review
UserName

Susan

By : 'Andriani'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3

Mar 23, 2020
People found this helpful0

Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired... Read Full Review

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I have just sold my Edinburgh ...

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5 Star Review

By : 'eric'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH8

Dec 10, 2019
People found this helpful1

I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend... Read Full Review

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Great ...

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5 Star Review
UserName

Paul

By : 'Simon'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : EH16

Nov 29, 2019
People found this helpful0

Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application... Read Full Review

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Outstanding ...

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5 Star Review

By : 'Micheline'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : EH10

Nov 18, 2019
People found this helpful1

Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace of... Read Full Review

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Home ...

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5 Star Review

By : 'Jan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH17

Nov 3, 2019
People found this helpful0

Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and highly recommend... Read Full Review

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Nice people, excellent ...

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5 Star Review

By : 'David'
Services : Sales( As a Vendor )
Sold price : £106000
Would you recommend ? : Yes
Postcode : EH6

Oct 31, 2019
People found this helpful1

Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the... Read Full Review

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1 - 20 of 85 items
No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can: Fill in a complaints form Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it. We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email. If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made. In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years. Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact The Property Ombudsman Ltd at:- Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Last updated at 3/27/2018, 4:15:19 AM by allAgents

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Braemore Sales & Lettings
Branch-Queensferry Street,Edinburgh,EH2