As Edinburgh’s largest property company, more people trust Braemore with their property than anyone else. With over 25 years’ experience in the Edinburgh property market, Braemore Sales & Lettings have a strong and proactive team of property experts to take care of all of your property needs and de
liver a service to our clients
that is second to none.
Braemore Sales offer a fully managed estate agency service for the complete property package. A service our clients can trust that achieves results. With our in-depth knowledge of the Edinburgh and Lothians property market, and our passion for customer service, Braemore Sales provide expert advice on finding, buying, marketing, selling and investing in residential property.
Whether you are looking to sell your family home or investment property, rent out your flat or invest in a new purchase opportunity, our friendly and professional team are here to help.
By : 'Ex-Landlord' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : EH8
May 2, 2021
People found this helpful2
As a landlord, I used Braemore as my letting agent for several years. I then used them for sales when it came to selling the property.
All in all, Braemore provided a good service which met my needs, although I was not blown away by their attention to detail.
At times there was a lack of... Read Full Review
Services : Letting( As a Owner )Date: 2nd May 2021
As a landlord, I used Braemore as my letting agent for several years. I then used them for sales when it came to selling the property.
All in all, Braemore provided a good service which met my needs, although I was not blown away by their attention to detail.
At times there was a lack of communication between people internally at Braemore, particularly between departments - quite often I had to explain to person X that I'd already resolved some issue while in contact with person Y - there was more confusion than there should have been. Perhaps their internal systems could be more streamlined and centralised so that everyone leaves notes on the same file, and there is a chronological record of everything relevant to the property. At times, as a landlord, the company's desire to make more money shone through a little too brightly.
The people were friendly, however, and I would consider using Braemore again in future.
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I dealt with Donna Reape and ...
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5 Star Review
By : 'Dylan' Services : Letting( As a Owner ) Rent PCM : £150000 Would you recommend ? : No Postcode : EH17
Apr 29, 2021
People found this helpful4
I dealt with Donna Reape and was very pleased at the active role she took in the sale of my flat. I would highly recommend Braemore and already have actually... Read Full Review
Services : Letting( As a Owner )Date: 29th Apr 2021
I dealt with Donna Reape and was very pleased at the active role she took in the sale of my flat. I would highly recommend Braemore and already have actually ?
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5 Star Review
By : 'Keith' Services : Letting( As a Owner ) Rent PCM : £775 Would you recommend ? : Yes Postcode : EH6
Apr 5, 2021
People found this helpful4
I have been with Braemore for an age and they have handled letting my property with zero fuss, despite that fact I live way down inthe South West of England! All matters have been dealt with swiftly and at a very reasonable cost. When I decided to sell, they handled the sale as seamlessly as the... Read Full Review
Services : Letting( As a Owner )Date: 5th Apr 2021
I have been with Braemore for an age and they have handled letting my property with zero fuss, despite that fact I live way down inthe South West of England! All matters have been dealt with swiftly and at a very reasonable cost. When I decided to sell, they handled the sale as seamlessly as the tenancy and I have no hesitation in recommending Donna and the team to anyone looking for Sales and/or Letting services in Edinburgh. Top Class
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A flat that I used to let out ...
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5 Star Review
By : 'Judith' Services : Sales( As a Vendor ) Sold price : £246750 Would you recommend ? : Yes Postcode : EH9
Mar 29, 2021
People found this helpful5
A flat that I used to let out in Edinburgh through Braemore has just been sold by Braemore. I live a considerable distance from Edinburgh and was very grateful that they arranged everything that needed to be arranged and kept me well informed. I dealt mostly with Donna who was professional,... Read Full Review
Services : Sales( As a Vendor )Date: 29th Mar 2021
A flat that I used to let out in Edinburgh through Braemore has just been sold by Braemore. I live a considerable distance from Edinburgh and was very grateful that they arranged everything that needed to be arranged and kept me well informed. I dealt mostly with Donna who was professional, helpful and very pleasant at all times. I was happy with how all stages of the process were managed and with the price that I got for the flat.
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Looking at the review, I think that it was the Morningside branch that dealt with me. Sorry if I made an...
Having sold my flat recently ...
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5 Star Review
By : 'Manoj' Services : Letting( As a Owner ) Rent PCM : £195000 Would you recommend ? : Yes Postcode : EH6
Mar 23, 2021
People found this helpful4
Having sold my flat recently through Braemore i would like to say that the service and guidance I received was second to none. The teams involved were efficient and clear.
I would recommend them always.
In particular dealing with... Read Full Review
Services : Letting( As a Owner )Date: 23rd Mar 2021
Having sold my flat recently through Braemore i would like to say that the service and guidance I received was second to none. The teams involved were efficient and clear. I would recommend them always. In particular dealing with Donna!
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Selling With ...
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5 Star Review
By : 'Mick' Services : Sales( As a Vendor ) Sold price : £225000 Would you recommend ? : Yes Postcode : EH16
Jan 22, 2021
People found this helpful5
We recently just sold our flat with Braemore. We would like to take this opportunity to thank everyone involved with the sale of our property. They dealt with everything we needed, from the valuation, photographs, placing of sign boards, viewings etc. They also put us in contact with a solicitor ... Read Full Review
Mick & Eileen said about Braemore Sales & Lettings
Services : Sales( As a Vendor )Date: 22nd Jan 2021
We recently just sold our flat with Braemore. We would like to take this opportunity to thank everyone involved with the sale of our property. They dealt with everything we needed, from the valuation, photographs, placing of sign boards, viewings etc. They also put us in contact with a solicitor to take us through things and deal with the legal side of the sale, so we would also like to thank Shawn Wood and Sarah Hay from Watermans Legal for all your help. We would like to give an extra special thank you to Donna Reape from Braemore. From the first day we met Donna, until the day we moved out of our property and even after, she has been so polite, professional, helpful above and beyond any service, so thank you very much Donna we really appreciate all you done. Many thanks.
Kind regards Michael & Eileen
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4 Star Review
Alex
By : 'HAZEL' Services : Sales( As a Vendor ) Sold price : £153700 Would you recommend ? : Yes Postcode : EH15
Dec 20, 2020
People found this helpful4
Three ladies I would wish to thank for their service;
Rachel Van Der Velde - for helping and being there when I was renting the property out
Donna Reape - for helping me set up the sale of the property and
Alex McKinlay for seeing me through the sale and answering my numerous questions.
Not... Read Full Review
Services : Sales( As a Vendor )Date: 20th Dec 2020
Three ladies I would wish to thank for their service; Rachel Van Der Velde - for helping and being there when I was renting the property out Donna Reape - for helping me set up the sale of the property and Alex McKinlay for seeing me through the sale and answering my numerous questions. Not forgetting Shawn Wood, from Waterman legal who acted as solicitor for the sale. To set up viewing, selling and finalise the paperwork during this pandemic must have been particularly frustrating for all involved, and I can honestly state that this sale could not have gone smoother. Thank you all and Merry Christmas
Hazel (Stevenson)
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Flippant customer ...
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1 Star Review
By : 'why' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £850 Would you recommend ? : No Postcode : EH6
Sep 18, 2020
People found this helpful0
Flippant customer service!
T* answered the call I made to enquire about applying for a flat I had viewed.
She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and extremely frustrating when you are caught up in the game ... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Sep 2020
Flippant customer service!
T* answered the call I made to enquire about applying for a flat I had viewed.
She was rude and abrupt after I asked (politely) why no one was picking up the phone (Its very hard to get through to anyone and extremely frustrating when you are caught up in the game of viewing/applying in the Edinburgh property market).
Cutting me mid sentence, she advised me that the property was gone and 'that was the luck of the draw'...... charming!!
To trivialise a prospective tenant missing out on a property (somewhere to live) in such a flippant manner is so unprofessional. Despite no one replying to a voicemail I left at Braemore the day before enquiring about the same flat.
She topped that by going on to tell me that I should have known to directly email the viewer who showed me the property and not to phone them at the office as they were 'busy'.
She also insisted that my girlfriend had been given the direct email address of the viewer (we still cant find that email address) and I didnt really get the chance to explain this.
Her general tone was off and when I asked to speak with someone to make a complaint she said 'ehhhhhm not now, it's lunch time'........ brilliant!
She told me someone would call me back but of course, no one from Braemore had the decency to do do. A simple call back would have cleared everything up but it seems like they dont do 'complaints'.
I was fuming with this level of disinterest....
To see so many people lose their jobs due to COVID 19 and struggle to find work while certain individuals, who are still lucky enough to be employed, persist in rudeness and moaning about being busy!
How hard can it be to listen to someone politely on a phone or phone someone back?
Maybe the bonus structure at Braemore takes presidence over genaral politeness and customer service?
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Alex
By : 'Fiona' Services : Sales( As a Vendor ) Sold price : £155000 Would you recommend ? : Yes Postcode : EH9
Sep 9, 2020
People found this helpful2
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they made the sale stress free!... Read Full Review
I have bought and more recently sold my flat in Edinburgh through Braemore. I wouldn’t hesitate to recommend them. I dealt with both Donna and Alex and I found them friendly, professional and approachable and, (if it is possible when buying and selling) they made the sale stress free! They were in regular contact keeping me informed of what was happening every step of the way.
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I recently moved for the ...
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4 Star Review
Alex
By : 'Robert' Services : Sales( As a Vendor ) Sold price : £285000 Would you recommend ? : Yes Postcode : EH52
Jul 22, 2020
People found this helpful3
I recently moved for the first time in nearly 40 years and used an estate agent for the first time.
Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed.
The... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Jul 2020
I recently moved for the first time in nearly 40 years and used an estate agent for the first time. Braemore were excellent throughout the process, personal and professional, and handled the unfortunate effect of Covid (where we lost an accepted offer of £301000) very well indeed. The quality of the Sales Brochure was incredible and impressed everyone who saw it - hence quick viewing and sale. I’m in my forever home now but would have little hesitation in employing Braemore if required.
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5 Star Review
Alex
By : 'Fiona' Services : Sales( As a Vendor ) Sold price : £275000 Would you recommend ? : Yes Postcode : EH11
Jul 12, 2020
People found this helpful3
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably the process slowed... Read Full Review
Services : Sales( As a Vendor )Date: 12th Jul 2020
Five stars for excellent service from Donna and Alex when selling our flat in Edinburgh recently - superb brochure and marketing meant we quickly received an offer although lockdown then intervened - we kept in touch throughout the period of working from home although inevitably the process slowed and we finally completed and sold mid-June. With many thanks to Braemore for facilitating our sale - we chose them as another nearby flat had quickly sold through them and it turned out to be an excellent decision!
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5 Star Review
Alex
By : 'Maria' Services : Sales( As a Vendor ) Sold price : £183000 Would you recommend ? : Yes Postcode : EH8
May 21, 2020
People found this helpful2
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments.
A big thank you to Donna and Alex for always being at the end of the phone and going the extra... Read Full Review
Services : Sales( As a Vendor )Date: 21st May 2020
I am very happy with the service I received. I live abroad and was worried about how the sale process would progress however I was kept informed and up to date in a timely manner of all developments. A big thank you to Donna and Alex for always being at the end of the phone and going the extra mile. Thanks for all your hard work.
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5 Star Review
By : 'Rosemary' Services : Sales( As a Vendor ) Sold price : £165000 Would you recommend ? : Yes Postcode : EH6
May 9, 2020
People found this helpful7
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my... Read Full Review
Rosemary Rogers said about Braemore Sales & Lettings
Services : Sales( As a Vendor )Date: 9th May 2020
I have just completed the sale of my flat with Braemore Sales, after a long and arduous few months due to the recent 'combustible materials' issues following the Grenfell Tower fire Legislation. Braemore's Donna Reape's service was exemplary and she 'held my hand' through many twists and turns due to the ambiguous new legislation. Braemore found me a buyer within a couple of weeks and this buyer stayed the course for many months before having to drop out unexpectedly near the finishing line. Donna then found a new buyer, again within a couple of weeks, with a quick Completion despite the Corvid- 19 issues . Donna Reape responded quickly and efficiently to all my contact and went the extra mile on several occasions. I could not have wanted anyone better to conduct the sale. And all this service over and above the expected work, within the framework of the original fees quoted.
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1 Star Review
By : 'Simon' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £875 Would you recommend ? : No Postcode : EH8
Apr 29, 2020
People found this helpful0
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based on my self employment status.... Read Full Review
Simon MacVarish said about Braemore Sales & Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Apr 2020
I'm glad I don't have a property through them. Myself and my family tried to rent the property in Willowbrae at the beginning of March. (5 stars to the agent who viewed the property with me) We went through the application process and got refused based on my self employment status. I'm not a millionaire but 45k a year should have been sufficient. I see the property is still on the market leaving a huge loss to the owner who has also had to reduce the rent costs further. It's discrimination to treat the self employed to harsher checks and you should be ashamed.
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Susan has been very ...
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5 Star Review
Susan
By : 'Andriani' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : EH3
Mar 23, 2020
People found this helpful0
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired... Read Full Review
Andriani Chrysanthou said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 23rd Mar 2020
Susan has been very supportive when negotiating my rent increase. She got back to me quickly and we achieved the desired outcome.
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5 Star Review
By : 'eric' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : EH8
Dec 10, 2019
People found this helpful1
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend... Read Full Review
Services : Sales( As a Vendor )Date: 10th Dec 2019
I have just sold my Edinburgh flat through Braemore Sales. The team is very proactive and professional. They provided excellent service throughout from the first contact to the final sale - I give them 5 stars and can highly recommend them!!
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Great ...
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5 Star Review
Paul
By : 'Simon' Services : Letting( As a Tenant ) Rent PCM : £795 Would you recommend ? : Yes Postcode : EH16
Nov 29, 2019
People found this helpful0
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application... Read Full Review
Simon Wanstall said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 29th Nov 2019
Paul was very accommodating at our viewing, ensuring that we saw everything we needed to. He also gave sound advice about the property application process.
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5 Star Review
By : 'Micheline' Services : Sales( As a Vendor ) Sold price : £430000 Would you recommend ? : Yes Postcode : EH10
Nov 18, 2019
People found this helpful1
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace of... Read Full Review
Micheline H Brannan said about Braemore Sales & Lettings
Services : Sales( As a Vendor )Date: 18th Nov 2019
Tzana and now Donna are amazing negotiators. They got the property on the market in a week and sold in less than two. It was beautifully presented. Despite some delicate situations regarding the property, they handled everything with great tact and gave me total peace of mind.
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Home ...
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5 Star Review
By : 'Jan' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : EH17
Nov 3, 2019
People found this helpful0
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and highly recommend... Read Full Review
Tzana and the team were amazing where professional and highly effective. Led by Tzana the team provided excellent service and ensure my interests where at the forefront of all decision and most importantly swiftly secured me the right price . I would use Braemore again and highly recommend them.
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5 Star Review
By : 'David' Services : Sales( As a Vendor ) Sold price : £106000 Would you recommend ? : Yes Postcode : EH6
Oct 31, 2019
People found this helpful1
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the... Read Full Review
Services : Sales( As a Vendor )Date: 31st Oct 2019
Nice people, excellent service, no problems., highly recommended, they sold our flat very quickly to a reliable buyer and communicated well throughout the process.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- info@braemore.co.uk, alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https:\/\/www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http:\/\/www.legislation.gov.uk\/ssi\/2016\/133\/schedule\/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 3/27/2018, 4:15:19 AM by allAgents
Awards won by Braemore Sales & Lettings, Edinburgh EH2 4PG