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Wakefield, WF1
2.8/5, 24 Reviews
50% Recommended
44% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
73% letting fee satisfaction
No Description Found
"No one showed up for a..."
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1 Star Review
By : 'Miss'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WF3
Jun 15, 2018
People found this helpful1
This week my other half called up to book a viewing for this house that we might buy. She asked us if we could do Saturday 16th at 4pm as he is already showing someone the house but told her we couldn't as I didn't finish work till 4 so she booked it in at 4:30 and sent us a message to confirm the booking. So we got to the house at 4:25pm ran to the door in the rain and knocked on the door and there was no answer so we went back to the car, we waited 30 minuets in all and no one turned up no calls or messages to say they won't be coming. We called up and found out they closed at 4pm so couldn't speak to anyone. Why would you book an appointment for after you close And waste are time. The bad part is that he was showing someone else round the house at 4pm unless he didn't show up for that viewing as well. Really bad service don't really think I wanna see this house now as we've got another one we like. Think that's just mad are decision. Feel sorry for the people who own the house as they might of missed out on a sale.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 44% | 71% | £115,000 | £340,000 |
| Lettings | 100% | 73% | £450 | £1,095 |
Address
William H Brown
2 Wood Street, Wakefield, West Yorkshire
WF1 2ED
01924 381381
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
William H Brown Wakefield ...
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4 Star Review
Imogen
By : 'Lauren'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : WF5
Dec 5, 2024
People found this helpful0
William H Brown Wakefield were in a league of their own when it came to evaluation. Dominique was the only one out of 4 other estate agents that felt as confident as we did that our house could sell for the asking price we had in mind. Other estate agents actually recommended 20-25,000 less than we ... Read Full Review
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Lauren said about William H Brown
Services : Sales( As a Vendor )Date: 5th Dec 2024
William H Brown Wakefield were in a league of their own when it came to evaluation. Dominique was the only one out of 4 other estate agents that felt as confident as we did that our house could sell for the asking price we had in mind. Other estate agents actually recommended 20-25,000 less than we ended up selling for in only 9 days after listing. Everything from a William H Brown point of view was excellent. Our negotiator Imogen was top class, she went above and beyond when unfortunately communication wasn't optimal between their recommended solicitors (the reason I haven't given 5 star as their recommended conveyancers really let William H Brown down). She is the very reason we seen this through to the very trying end of a 6 month total time to complete and we are so grateful for her. Fantastic estate agents in Wakefield and would recommend (would recommend you do your research on your own conveyancers however)
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Such a bad ...
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1 Star Review
By : 'Ahmed'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LS25
Feb 25, 2024
People found this helpful0
I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a... Read Full Review
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Ahmed Abdellatif said about William H Brown
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Feb 2024
I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.
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All the staff at WH Brown ...
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5 Star Review
Charlie
Imogen
By : 'Amanda'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF2
Oct 1, 2023
People found this helpful0
All the staff at WH Brown gave excellent service. They were always upbeat, polite and helpful. A big thank you to Charlie, Imogen, Liam and Lucy, in particular. You all helped our dream of living in a bungalow possible. Thank... Read Full Review
Comments (0)All the staff at WH Brown gave excellent service. They were always upbeat, polite and helpful.
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Amanda Jackson said about William H Brown
Services : Sales( As a Buyer )Date: 1st Oct 2023
All the staff at WH Brown gave excellent service. They were always upbeat, polite and helpful.
A big thank you to Charlie, Imogen, Liam and Lucy, in particular.
You all helped our dream of living in a bungalow possible. Thank you
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Unscrupulous sales ...
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1 Star Review
By : 'emma'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WF4
Jan 14, 2021
People found this helpful5
This agent cold-called me after obtaining my number from someone who wanted to view my home and was selling their house with them, breaching my data protection and trying to poach my business from the agent who is selling my house because 'my property has a great address'. Their client... Read Full Review
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emma said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 14th Jan 2021
This agent cold-called me after obtaining my number from someone who wanted to view my home and was selling their house with them, breaching my data protection and trying to poach my business from the agent who is selling my house because 'my property has a great address'. Their client gave me the hard sell on using William H Brown when she viewed my home and then passed my number to their dales team despite me saying I was not interested. I wonder if vendors who get them more business are financially rewarded somehow? Very unethical tactics from a large organisation who are supposed to be a professional outfit. My own agent has been fab and has sold my house efficiently and transparently. I would give these a wide berth.
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#ShelbyStarSeller ...
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5 Star Review
Shelby
By : 'Adam'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : WF2
Dec 13, 2019
People found this helpful0
After using many a different agent over a various number of years (I’ll admit I played the field of agents in the past). I then listed with William H Brown.. Shelby was fantastic! She sold the house within days! And always goes above and beyond! Not like some estate agents!... Read Full Review
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Adam Pumford said about William H Brown
Services : Sales( As a Vendor )Date: 13th Dec 2019
After using many a different agent over a various number of years (I’ll admit I played the field of agents in the past). I then listed with William H Brown.. Shelby was fantastic! She sold the house within days! And always goes above and beyond! Not like some estate agents! #ShelbyWillSell #Vote4Shelby
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I would just like to say how ...
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5 Star Review
Annette
Shelby
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : WF2
Oct 28, 2019
People found this helpful0
I would just like to say how marvellous the staff are at the Wakefield Branch, nothing was too much trouble, they were a very happy, enthusiastic crew, who remained very professional throughout the sale of my property and would not hesitate in recommending to others. Special thanks to Shelby and... Read Full Review
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Stephen Smith said about William H Brown
Services : Sales( As a Vendor )Date: 28th Oct 2019
I would just like to say how marvellous the staff are at the Wakefield Branch, nothing was too much trouble, they were a very happy, enthusiastic crew, who remained very professional throughout the sale of my property and would not hesitate in recommending to others. Special thanks to Shelby and Annette who were my points of contacts throughout the whole process.
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Very professional ...
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4 Star Review
By : 'Adrian'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : WF2
Jan 7, 2019
People found this helpful0
In the run up to Christmas I listed a property with no real expectation of letting before the new year. Thanks to the enthusiasm and hard work of the Wakefield team they sourced 3 potential tenants and summarised the benefits of each one to make my choice very simple. Property let and no... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)In the run up to Christmas I listed a property with no real expectation of letting before the new year. Thanks to the enthusiasm and hard work of the Wakefield team they sourced 3 potential tenants and summarised the benefits of each one to make my choice very simple.
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Adrian said about William H Brown
Services : Letting( As a Owner )Date: 7th Jan 2019
In the run up to Christmas I listed a property with no real expectation of letting before the new year. Thanks to the enthusiasm and hard work of the Wakefield team they sourced 3 potential tenants and summarised the benefits of each one to make my choice very simple.
Property let and no problems.
Many thanks
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Excellent ...
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5 Star Review
By : 'P&'
Services : Letting( As a Owner )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : WF4
Jun 20, 2018
People found this helpful0
Thanks very much to all the staff at Wakefield Branch, both sales and lettings, for a very professional job well done . Please be advised that we are very satisfied with the end result and will have no hesitation in returning to you for help in the future, well done thanks... Read Full Review
Comments on Agent Fees
Good
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P& L Netherton. said about William H Brown
Services : Letting( As a Owner )Date: 20th Jun 2018
Thanks very much to all the staff at Wakefield Branch, both sales and lettings, for a very professional job well done . Please be advised that we are very satisfied with the end result and will have no hesitation in returning to you for help in the future, well done thanks again.
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No one showed up for a ...
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1 Star Review
By : 'Miss'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WF3
Jun 15, 2018
People found this helpful1
This week my other half called up to book a viewing for this house that we might buy. She asked us if we could do Saturday 16th at 4pm as he is already showing someone the house but told her we couldn't as I didn't finish work till 4 so she booked it in at 4:30 and sent us a message to... Read Full Review
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Miss Farrar said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 15th Jun 2018
This week my other half called up to book a viewing for this house that we might buy. She asked us if we could do Saturday 16th at 4pm as he is already showing someone the house but told her we couldn't as I didn't finish work till 4 so she booked it in at 4:30 and sent us a message to confirm the booking. So we got to the house at 4:25pm ran to the door in the rain and knocked on the door and there was no answer so we went back to the car, we waited 30 minuets in all and no one turned up no calls or messages to say they won't be coming. We called up and found out they closed at 4pm so couldn't speak to anyone. Why would you book an appointment for after you close And waste are time. The bad part is that he was showing someone else round the house at 4pm unless he didn't show up for that viewing as well. Really bad service don't really think I wanna see this house now as we've got another one we like. Think that's just mad are decision. Feel sorry for the people who own the house as they might of missed out on a sale.
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treat tenants as ...
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1 Star Review
Mike
By : 'Mihail'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WF10
Apr 11, 2018
People found this helpful0
Treat foreign tenants as animals She hate foreign Every time she lie. Last week I call more time this person. and any time I don't have a true answer. if today she say something, tomorrow: she miss and do change she... Read Full Review
Comments on Agent Fees
Treat foreign tenants as animals She hate foreign Every time she lie.
Comments (0)Treat foreign tenants as animals
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Mihail said about William H Brown
Services : Letting( As a Tenant )Date: 11th Apr 2018
Treat foreign tenants as animals
She hate foreign
Every time she lie.
Last week I call more time this person. and any time I don't have a true answer. if today she say something, tomorrow: she miss and do change she mind.
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Sara is always very prompt ...
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4 Star Review
Mike
By : 'Phil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF3
Feb 1, 2018
People found this helpful0
Sara is always very prompt with responses and understands our needs as landords. It is a pleasure to speak with Sara whenever we have any... Read Full Review
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Phil said about William H Brown
Services : Letting( As a Owner )Date: 1st Feb 2018
Sara is always very prompt with responses and understands our needs as landords. It is a pleasure to speak with Sara whenever we have any issues.
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Sara makes being a landlord ...
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5 Star Review
Mike
By : 'Tim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF9
Jan 30, 2018
People found this helpful0
Sara makes being a landlord easy. She is polite and courteous, understands both the landlord and the tenant's point of view and alwaysfollows through on what she says she will... Read Full Review
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Tim said about William H Brown
Services : Letting( As a Owner )Date: 30th Jan 2018
Sara makes being a landlord easy. She is polite and courteous, understands both the landlord and the tenant's point of view and alwaysfollows through on what she says she will do.
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As always Sara has been ...
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5 Star Review
Mike
By : 'SGuesmi'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WF1
Jan 29, 2018
People found this helpful0
As always Sara has been helpful and sorted my issues as best she can. I'm always called back and dealt with in a timely manner. Sara is a pleasure to deal... Read Full Review
Comments on Agent Fees
Agents fees were in line with other agents.
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SGuesmi said about William H Brown
Services : Letting( As a Tenant )Date: 29th Jan 2018
As always Sara has been helpful and sorted my issues as best she can. I'm always called back and dealt with in a timely manner. Sara is a pleasure to deal with.
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Received a phone call from ...
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1 Star Review
By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N/A
Oct 22, 2017
People found this helpful5
Received a phone call from "Louise" regarding a viewing. She was abrupt, rude & unprofessional. I am disgusted that someone in a profession who is expected to liaise with customers/clients with courtesy & people skills is allowed to speak to people in such a degrading manor. I... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Received a phone call from "Louise" regarding a viewing. She was abrupt, rude & unprofessional. I am disgusted that someone in a profession who is expected to liaise with customers/clients with courtesy & people skills is allowed to speak to people in such a degrading manor.
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Amanda said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 22nd Oct 2017
Received a phone call from "Louise" regarding a viewing. She was abrupt, rude & unprofessional. I am disgusted that someone in a profession who is expected to liaise with customers/clients with courtesy & people skills is allowed to speak to people in such a degrading manor.
I have now blocked her number & will not be dealing with W H Browns in Wakefield at any point in the future. Totally disgusted.
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Attempting to purchase a ...
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1 Star Review
louisa
By : 'C'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WF2
Jul 7, 2017
People found this helpful4
Attempting to purchase a property through William h Brown has been so difficult. This was one of the main reason for our withdrawal to purchase a property through them. We will not look at property they have for sale in the future. The service I received was so bad, I chose to write a formal... Read Full Review
Comments on Agent Fees
Bad - in my opinion, I feel £2800,00 is expensive for agent fees
Comments (0)Attempting to purchase a property through William h Brown has been so difficult. This was one of the main reason for our withdrawal to purchase a property through them. We will not look at property they have for sale in the future.
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C Whiteman said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 7th Jul 2017
Attempting to purchase a property through William h Brown has been so difficult. This was one of the main reason for our withdrawal to purchase a property through them. We will not look at property they have for sale in the future.
The service I received was so bad, I chose to write a formal complaint to the branch manager.
I am awaiting a response to this complaint at present.
Some staff made it very difficult to obtain a copy of there complaints procedure, but as I am persistent & I will challenge things that are wrong, I eventually got hold of a copy from the branch manager. (Thank you)
I would suggest that others do the same until they address the issues with;
-Very Poor communication, not answering/returning calls or emails, not turning up for viewings
-Sales agents that have Very big attitude problems
-misinterpreting information given to them (likely through a lack of training)
If these issues are not addressed correctly, it will only take time to show how much of a detrimental impact it has on future people advising them to sell there property.
I certainly wouldn't recommend and I will be advising people not to go to William h brown.
It would be unfair not to mention that they do have a couple of lovely staff members in the Wakefield & Dewsbury branch but there are a serious issues with a couple of them that need to be addressed quickly.
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I have only recently ...
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1 Star Review
By : 'Nigel'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LS26
Jun 20, 2017
People found this helpful9
I have only recently discovered this site, or I would have posted my review earlier. After a visit from Dominique (who was very professional) we decided to use this agent. What a mistake! A lack of proactivity, a tendency to blame our solicitor for delays (when we had proof that our solicitor had... Read Full Review
Comments on Agent Fees
Very high considering the lack of service offered.
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Nigel said about William H Brown
Services : Sales( As a Vendor )Date: 20th Jun 2017
I have only recently discovered this site, or I would have posted my review earlier. After a visit from Dominique (who was very professional) we decided to use this agent. What a mistake! A lack of proactivity, a tendency to blame our solicitor for delays (when we had proof that our solicitor had not caused delays) and disinterested staff members who had little or no telephone skills. Would never use them again and would NOT recommend.
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1 star is too much. This ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : WF13
Jun 12, 2017
People found this helpful1
1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week later the landlord decided he didn't want to pay for the repair so they... Read Full Review
Comments on Agent Fees
Really high fees for the service they give which is absolutely nothing
Comments (0)1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week later the landlord decided he didn't want to pay for the repair so they removed the newly for thermostat thus leaving the boiler broken again. I have been left twice for over a week with no bathing facilities as William h brown and sequence couldn't do a simple task and fox the error in the wet floor shower
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Unhappy tenant said about William H Brown
Services : Letting( As a Tenant )Date: 12th Jun 2017
1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week later the landlord decided he didn't want to pay for the repair so they removed the newly for thermostat thus leaving the boiler broken again. I have been left twice for over a week with no bathing facilities as William h brown and sequence couldn't do a simple task and fox the error in the wet floor shower
The landLord had been later erring himself and also others into the property while I'm not home THIS IS ILLEGAL William h brown have done absolutely nothing in regards to my complaint. There fine taking the rent but won't do repairs as there supposed to
William H Brown Wakefield *- DO NOT RENT THROUGH THEM its not worth the hassle. The neighbours who were friends with the landlord would look through my window and report back BREACH of privacy . Utterly disgusting service all round
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Took sale price reduction ...
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1 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £115000
Would you recommend ? : No
Postcode : WF2
May 16, 2017
People found this helpful3
Took sale price reduction instructions from 3rd party. Did not provide updates proactively. Always had to chase. Requests for return phone calls not acted on. Feel ripped off and... Read Full Review
Comments on Agent Fees
Disproportionate to actual service provided.
Comments (0)Took sale price reduction instructions from 3rd party.
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Mrs Davies said about William H Brown
Services : Sales( As a Vendor )Date: 16th May 2017
Took sale price reduction instructions from 3rd party.
Did not provide updates proactively.
Always had to chase.
Requests for return phone calls not acted on.
Feel ripped off and angry.
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Extremely pleased with the ...
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5 Star Review
By : 'Mrs.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF2
Feb 28, 2017
People found this helpful0
Extremely pleased with the service I received from William H Brown in Wakefield - nothing was too much trouble for them and we are delighted with our new home. For a very large estate agent they have a very feel. Would most definitely recommend these guys to anyone looking to sell or... Read Full Review
Comments on Agent Fees
Good
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Mrs. Mitchell said about William H Brown
Services : Sales( As a Buyer )Date: 28th Feb 2017
Extremely pleased with the service I received from William H Brown in Wakefield - nothing was too much trouble for them and we are delighted with our new home. For a very large estate agent they have a very feel. Would most definitely recommend these guys to anyone looking to sell or buy.
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Mark Dann was the only ...
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1 Star Review
Mark
By : 'Violet'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HD8
Dec 28, 2016
People found this helpful2
Mark Dann was the only competent and efficient property coordinator at Sequence Homes. He got matters rectified and really listened to my concerns. The service that I have received from Sequence over the last 8 years has been nigh on terrible with property coordinators constantly walking untruths... Read Full Review
Comments on Agent Fees
Extortionate.
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Violet said about William H Brown
Services : Letting( As a Tenant )Date: 28th Dec 2016
Mark Dann was the only competent and efficient property coordinator at Sequence Homes. He got matters rectified and really listened to my concerns. The service that I have received from Sequence over the last 8 years has been nigh on terrible with property coordinators constantly walking untruths and covering up for each other every time something goes wrong at the property. They dealt with issues in a tardy fashion and as a tenant you were constantly having to contact them to get issues resolved. They employ contractors that are less than satisfactory, often cheap and who have no idea what they are doing. All in all terrible.
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Complaints Procedure
