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Chiswick, London W4
3/5, 36 Reviews
50% Recommended
100% sales valuation accuracy
86% letting valuation accuracy
0% sales fee satisfaction
73% letting fee satisfaction
"They have been completely..."
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1 Star Review
By : 'Unhappy'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : W4
Apr 25, 2017
People found this helpful31
They have been completely useless. They've been quick to chase us for money and very slow to respond once we've proved we've already paid. They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the latest one. They take a long time to process any new tenants, constantly losing paperwork and generally take an attitude of I can't be bothered.
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By : Marilyn Plews
May 3, 2017I am sorry to read that your experience with our Dexters Chiswick office has not been as we would expect it to be.. I would very much like to review this with the office if you could email me with further details at customerrelations@dexters.co.uk and I can then take this up with this office. I look forward to hearing from you. Marilyn Plews, Head of Customer Relations
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Latest Reviews
Georgina Hayman
Wanessa Frasson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £1,250,000 | £1,250,000 |
| Lettings | 86% | 73% | £1,250 | £4,225 |
Address
Dexters
388 Chiswick High Road, London, Greater London
W4 5TF
020 8995 4321, 020 8995 5439
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Positive ...
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5 Star Review
Amy
By : 'Oliver'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW8
Jul 24, 2024
People found this helpful0
@Amy Butler Your high level of service and communication were greatly appreciated. Your market knowledge and attention to detail were extremely helpful throughout the search... Read Full Review
Comments (0)
@Amy Butler
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Oliver said about Dexters
Services : Letting( As a Tenant )Date: 24th Jul 2024
@Amy Butler
Your high level of service and communication were greatly appreciated. Your market knowledge and attention to detail were extremely helpful throughout the search process.
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I normally hate being cold ...
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5 Star Review
Alex
By : 'Georgina'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : W4
May 19, 2024
People found this helpful0
I normally hate being cold called but Shahida sounded so warm and friendly and so cute that I decided to go along with Dexters instead of just sticking with my previous agent. She and all her team have worked really hard to find the right tenant while I was abroad. They gave me regular updates and... Read Full Review
Comments (1)Was this helpful?:
Georgina Hayman said about Dexters
Services : Letting( As a Owner )Date: 19th May 2024
I normally hate being cold called but Shahida sounded so warm and friendly and so cute that I decided to go along with Dexters instead of just sticking with my previous agent. She and all her team have worked really hard to find the right tenant while I was abroad. They gave me regular updates and my new tenants are moving in shortly. Efficient, proactive and charming, what more could one ask for? And cute!
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By : Lucy
Jul 11, 2024Dear Georgia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards,...
They are unprofessional, ...
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1 Star Review
By : 'M.'
Services : Letting( As a Tenant )
Rent PCM : £2490
Would you recommend ? : No
Postcode : W4
Jul 16, 2021
People found this helpful4
They are unprofessional, lied, a responsible, I really had a bad experience with them , they are destroyer please please do not trust dexters , they really played me... Read Full Review
Comments (1)Was this helpful?:
M. Taylor said about Dexters
Services : Letting( As a Tenant )Date: 16th Jul 2021
They are unprofessional, lied, a responsible, I really had a bad experience with them , they are destroyer please please do not trust dexters , they really played me .
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By : Barbara D
Aug 19, 2021I agree avoid Dexters Chiswick - liars, schemers, they will play you. The general theme throughout is that they lie & you can't trust them. Georgina McConnell is a property manager at Chiswick...
Thanks to ...
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5 Star Review
Narayan
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £3300
Would you recommend ? : Yes
Postcode : W4
Jul 14, 2021
People found this helpful0
Narayan, and all the team at Dexters Chiswick, were really helpful and proactive in finding us a suitable house. Narayan was focused on working out exactly what we needed, and was very positive, patient and prompt in letting us know about appropriate properties and getting us there. Thank... Read Full Review
Comments (1)Was this helpful?:
Chris said about Dexters
Services : Letting( As a Tenant )Date: 14th Jul 2021
Narayan, and all the team at Dexters Chiswick, were really helpful and proactive in finding us a suitable house. Narayan was focused on working out exactly what we needed, and was very positive, patient and prompt in letting us know about appropriate properties and getting us there. Thank you!
The UK's Largest Customer Review Website for the Property Industry
By : Evie Fisher
Jul 26, 2021Dear Chris, It’s great to hear that you have had a brilliant experience with Narayan and the team in our Chiswick office. Reviews are really important to us and your feedback helps us ensure we ...
NARAYAN PROFESSIONAL ...
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5 Star Review
Narayan
By : 'Leon'
Services : Letting( As a Tenant )
Rent PCM : £1699
Would you recommend ? : Yes
Postcode : W4
Feb 16, 2021
People found this helpful0
GOOD EVENING TO THE WORLD, at these unpredented times I just want to say a big thank you to NARAYAN from CHISWICK DEXTERS for help me to find and secure my second home, put to me and my future wife in a positive light not only did NARAYAN put a roof over my head but put my mindset and wellbeing in... Read Full Review
Comments (0)GOOD EVENING TO THE WORLD, at these unpredented times I just want to say a big thank you to NARAYAN from CHISWICK DEXTERS for help me to find and secure my second home, put to me and my future wife in a positive light not only did NARAYAN put a roof over my head but put my mindset and wellbeing in a nice house for me and Diana to achive more goals in life.
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Leon Bell said about Dexters
Services : Letting( As a Tenant )Date: 16th Feb 2021
GOOD EVENING TO THE WORLD, at these unpredented times I just want to say a big thank you to NARAYAN from CHISWICK DEXTERS for help me to find and secure my second home, put to me and my future wife in a positive light not only did NARAYAN put a roof over my head but put my mindset and wellbeing in a nice house for me and Diana to achive more goals in life.
NARAYAN approach and possitivy help me make the right decisión, NARAYAN will be the first choice when ever I’m looking for a home.
Thank you so much NARAYAN wish you the best of luck in life.
Regards
Leon & Diana
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If only all staff at ...
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5 Star Review
Sacha
By : 'Wanessa'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : W4
Dec 29, 2020
People found this helpful1
If only all staff at Dexter's were like Sacha at the Chiswick branch, would be amazing! She goes above and beyond, have never dealt with a member of staff from a state agent with so much professionalism. My 5 stars to Dexter's Chiswick is because of her, what an excellent customer... Read Full Review
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Wanessa Frasson said about Dexters
Services : Letting( As a Tenant )Date: 29th Dec 2020
If only all staff at Dexter's were like Sacha at the Chiswick branch, would be amazing! She goes above and beyond, have never dealt with a member of staff from a state agent with so much professionalism. My 5 stars to Dexter's Chiswick is because of her, what an excellent customer service!
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By : Sarah Tranter
Jan 22, 2021Dear Wanesa, Thank you for your 5 star review! I will ensure that your comments are brought to the attention of Sacha and the team. Kind regards, Sarah...
False Sales ...
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1 Star Review
By : 'M'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £1250000
Would you recommend ? : No
Postcode : W4
Dec 19, 2020
People found this helpful3
They are liars. I rang to request a viewing on one of their houses for sale. I was told it went under offer 6 weeks prior. This was not the case on any website. In fact, I learned from another source that the property in question was recently rented for a 2 year period. The Dexter’s... Read Full Review
Comments (1)Was this helpful?:
M Thompson said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 19th Dec 2020
They are liars. I rang to request a viewing on one of their houses for sale. I was told it went under offer 6 weeks prior. This was not the case on any website. In fact, I learned from another source that the property in question was recently rented for a 2 year period. The Dexter’s listing is obviously false and should be removed. Don’t deal with these people. They are obviously charlatans.
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By : Sarah Tranter
Jan 22, 2021Dear M Thompson, I am sorry to read your review. As I have been unable to locate you on our database, please can you contact me at sarahtranter@dexters.co.uk with further information. Kind regards...
I've been looking ...
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5 Star Review
Genevra
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W4
Dec 4, 2020
People found this helpful0
I've been looking around for a flat but this agency provided me the fastest service, thanks to Ginevra. Thank... Read Full Review
Comments (1)Was this helpful?:
Kate said about Dexters
Services : Letting( As a Tenant )Date: 4th Dec 2020
I've been looking around for a flat but this agency provided me the fastest service, thanks to Ginevra. Thank you
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By : Sarah Tranter
Jan 22, 2021Dear Kate, Thank you for your five star review for Ginevra, I will make sure she and her Director, are aware of your comments. Kind regards, Sarah...
Ginevra 5 ...
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5 Star Review
Genevra
By : 'FRANCESCA'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W4
Dec 4, 2020
People found this helpful1
Ginevra was extremely amazing in helping me with my search and even though i didn't end up renting through dexters was by far the best... Read Full Review
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FRANCESCA said about Dexters
Services : Letting( As a Tenant )Date: 4th Dec 2020
Ginevra was extremely amazing in helping me with my search and even though i didn't end up renting through dexters was by far the best agent
The UK's Largest Customer Review Website for the Property Industry
By : Sarah Tranter
Jan 22, 2021Dear Francesca, Thank you for leaving us a five star review. It's great to hear about your experience with Ginevra and I will ensure your comments are passed onto her and the Director for the...
Unprofessional and Unlawful ...
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1 Star Review
Genevra
Kate
By : 'Maureen'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : TW8
Nov 1, 2020
People found this helpful3
Very unprofessional, complete lairs, will say anything to you but so the complete opposite. Particularly Genevra, does not reply, extremely unprofessional, agreeing to conditions then lying about it. * Walk away from Dexter's...they don't... Read Full Review
Comments (4)Very unprofessional, complete lairs, will say anything to you but so the complete opposite.
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Maureen Kane said about Dexters
Services : Letting( As a Tenant )Date: 1st Nov 2020
Very unprofessional, complete lairs, will say anything to you but so the complete opposite.
Particularly Genevra, does not reply, extremely unprofessional, agreeing to conditions then lying about it.
*
Walk away from Dexter's...they don't care
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By : Sarah Tranter
Nov 10, 2020Dear Maureen I am sorry to read your comments and understand you are dealing with the Manager of the Chiswick office in relation to this. Kind regards Sarah Tranter Senior Customer...
Resourceful and ...
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5 Star Review
By : 'Robert'
Services : Other
Would you recommend ? : Yes
Postcode : W4
Mar 23, 2019
People found this helpful0
Dexters were extremely efficient and well mannered in finding potential buyers for our house and a property to buy on the other side of London. In the end for personal reasons we did not go ahead with the sale and purchase but have only praise for Dexters for their keenness, patience and... Read Full Review
Comments on Agent Fees
Quite Reasonable (though we did not proceed with purchase and sale)
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Robert Eagle said about Dexters
Services : Other( )Date: 23rd Mar 2019
Dexters were extremely efficient and well mannered in finding potential buyers for our house and a property to buy on the other side of London. In the end for personal reasons we did not go ahead with the sale and purchase but have only praise for Dexters for their keenness, patience and efficiency.
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Great, efficient ...
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5 Star Review
Natasha
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W4
Dec 5, 2018
People found this helpful0
I had a great experience renting my flat out with Dexters. They found me new tenant within 2 days after my previous agent taking 6... Read Full Review
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Mr Gertschwider said about Dexters
Services : Letting( As a Owner )Date: 5th Dec 2018
I had a great experience renting my flat out with Dexters. They found me new tenant within 2 days after my previous agent taking 6 weeks!
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Disappointing, ...
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1 Star Review
By : 'JMC'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : W4
Nov 19, 2018
People found this helpful9
A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would not adjust their sizeable fee even when... Read Full Review
Comments on Agent Fees
See above
Comments (2)A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would
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JMC said about Dexters
Services : Sales( As a Vendor )Date: 19th Nov 2018
A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would
not adjust their sizeable fee even when they acknowledged their lack of judgement and transparency had cost us.
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By : Marilyn Plews
Dec 5, 2018Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
If only Zero Star's was ...
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1 Star Review
Kate
By : 'Insider'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1525
Would you recommend ? : No
Postcode : TW8
Nov 9, 2018
People found this helpful9
Totally shocking experience with this agency... After putting an offer on for the property and having it accepted with confirmation by both the landlord and Kate. Kate took a holding deposit from us and requested us for additional information on the evening of 05/11, On the same evening we... Read Full Review
Comments (1)Totally shocking experience with this agency...
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Insider said about Dexters
Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Nov 2018
Totally shocking experience with this agency...
After putting an offer on for the property and having it accepted with confirmation by both the landlord and Kate.
Kate took a holding deposit from us and requested us for additional information on the evening of 05/11, On the same evening we provided the information requested. The next day they requested more information, Within 24 hours we provided all the rest of the information requested such as the tenancy forms and reference details, however was informed by Kate that another offer had been submitted and was higher than what we offered beat or provide a higher offer despite our offer was accepted in the first place.
In otherwords, holding deposits mean nothing with this agency beware of this when making your commitment or offers...
It took them less than 30 secs to take the holding deposit and takes nearly 2 days for them to return it.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn Plews
Dec 5, 2018Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk I would like to look...
Worst ...
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1 Star Review
By : 'Lisa'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W4
Jul 17, 2018
People found this helpful10
No clue why the google reviews are full of five stars. Shocking experience. I found out Dexter is badly managed from a viewing. The property I viewed was literally next to the Chiswick office, so that I presumed I would be in time for the next viewing with other agency. However, they made me wait ... Read Full Review
Comments (1)No clue why the google reviews are full of five stars.
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Lisa said about Dexters
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Jul 2018
No clue why the google reviews are full of five stars.
Shocking experience. I found out Dexter is badly managed from a viewing. The property I viewed was literally next to the Chiswick office, so that I presumed I would be in time for the next viewing with other agency. However, they made me wait for 10minutes since I came to the office, and I had to wait for another 15min before the property's gate. Guess what? The manager was waiting for other staff who had the property's key!!! While the property is next to the office, the man took a roundabout route to the house. (wasted 10min)
I eventually got into the property, however, it was completely different from the pictures on their website. (as tiny as a fancy kennel)
I totally wasted my time and missed the important appointment with other agency after that.
Bad management. Useless staff.
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By : Marilyn
Jul 20, 2018Dear Lisa, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Chiswick office. As I am unable to find your details on our database from your review,...
Well what can I say probably ...
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1 Star Review
By : 'Nancy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W4
Feb 17, 2018
People found this helpful23
Well what can I say probably the worst experience we have had. Whist living in the property they were incredibly slow to act on anything, we were without a shower for 10 days in the end we contacted the landlord directly, paid for it to be fixed and the landlord reimbursed because dexters were not... Read Full Review
Comments (1)Well what can I say probably the worst experience we have had. Whist living in the property they were incredibly slow to act on anything, we were without a shower for 10 days in the end we contacted the landlord directly, paid for it to be fixed and the landlord reimbursed because dexters were not sorting the problem. They never did follow up to see if we got it fixed!!! The worst was yet to come when we left the property, it took 1 month to get our deposit back and an utter battle all the way. The agent and landlord couldn't seem to work out who was responsible it took me to contact the Deposit Protection Scheme to get the deposit back and suddenly Dexters could release this deposit!! They deducted a small amount of money which I was happy to sign off mainly due to the fact I was tired of this rubbish. When I asked to see receipts When the work was completed I got told they do not have to issue receipts. So again checked this with DPS and yep.... another lie we have rights to see what they are doing with our money. Just to add we are still waiting to see receipts....
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Nancy said about Dexters
Services : Letting( As a Tenant )Date: 17th Feb 2018
Well what can I say probably the worst experience we have had. Whist living in the property they were incredibly slow to act on anything, we were without a shower for 10 days in the end we contacted the landlord directly, paid for it to be fixed and the landlord reimbursed because dexters were not sorting the problem. They never did follow up to see if we got it fixed!!! The worst was yet to come when we left the property, it took 1 month to get our deposit back and an utter battle all the way. The agent and landlord couldn't seem to work out who was responsible it took me to contact the Deposit Protection Scheme to get the deposit back and suddenly Dexters could release this deposit!! They deducted a small amount of money which I was happy to sign off mainly due to the fact I was tired of this rubbish. When I asked to see receipts When the work was completed I got told they do not have to issue receipts. So again checked this with DPS and yep.... another lie we have rights to see what they are doing with our money. Just to add we are still waiting to see receipts....
I would never use Dexters again awful awful customer service.
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By : Marilyn
Mar 15, 2018Dear Nancy, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more ...
Natasha Cree is a wonderful ...
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5 Star Review
Natasha
By : 'GSL'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W4
Oct 10, 2017
People found this helpful0
Natasha Cree is a wonderful agent, truthful and reliable and someone we have been trusting for a while now without ever being let... Read Full Review
Comments (1)Was this helpful?:
GSL said about Dexters
Services : Letting( As a Tenant )Date: 10th Oct 2017
Natasha Cree is a wonderful agent, truthful and reliable and someone we have been trusting for a while now without ever being let down,
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By : Marilyn
Oct 17, 2017Dear GSL, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is...
Very slow to respond. Doesn't ...
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1 Star Review
Sacha
By : 'Abdul'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W4
Jun 8, 2017
People found this helpful30
Very slow to respond. Doesn't check emails and doesn't return your calls. Because of this even after agreeing on the offer, completing the references, paying all fees, and even after tenancy agreement is issued we lost the rental... Read Full Review
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Abdul said about Dexters
Services : Letting( As a Tenant )Date: 8th Jun 2017
Very slow to respond. Doesn't check emails and doesn't return your calls. Because of this even after agreeing on the offer, completing the references, paying all fees, and even after tenancy agreement is issued we lost the rental property.
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They have been completely ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W4
Apr 25, 2017
People found this helpful31
They have been completely useless. They've been quick to chase us for money and very slow to respond once we've proved we've already paid. They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the latest one. They take a long time... Read Full Review
Comments (1)They have been completely useless.
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Unhappy said about Dexters
Services : Letting( As a Tenant )Date: 25th Apr 2017
They have been completely useless.
They've been quick to chase us for money and very slow to respond once we've proved we've already paid.
They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the latest one.
They take a long time to process any new tenants, constantly losing paperwork and generally take an attitude of I can't be bothered.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn Plews
May 3, 2017I am sorry to read that your experience with our Dexters Chiswick office has not been as we would expect it to be.. I would very much like to review this with the office if you could email me with...
GREAT AGENT, GREAT EXPERIENCE ...
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5 Star Review
Sacha
Alex
By : 'Ms'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ELLE
Oct 26, 2016
People found this helpful0
GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw were both very lovely people to deal with, gave me honest and weekly feedback with regards to viewings which took place - I would definitely say their fees are justifiable as they were able to let the property within a week of taking... Read Full Review
Comments (1)Was this helpful?:
Ms Doran said about Dexters
Services : Letting( As a Owner )Date: 26th Oct 2016
GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw were both very lovely people to deal with, gave me honest and weekly feedback with regards to viewings which took place - I would definitely say their fees are justifiable as they were able to let the property within a week of taking it off the market with the first agent I used and coming on solely with them. It was Sacha Monrose who found us the lovely couple, and even once contracts were signed she was still keeping us updated and making sure all was in order for the move date. On the day of the move in we experienced an issue with the front door and a young man Alex kindly enough took his time out on a weekend to come down to Chiswick to help. All in all everyone who works in the Chiswick Office are very nice and I would 100% recommended them to my friends.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn
Oct 28, 2016Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always ...
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