100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 10,2014
Jun 10,2014
1
people found
this helpful
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did as well (paying another £180). Completed the application forms and left it with them. Received a call 2 weeks or so later to say due to the landlords 'personal circumstances' the property was no longer on the market, when infact the retards just hadn't contacted the other letting agent it was up to rent with & tell them to remove it from the market! By this stage I was effectively homeless as I'd handed my notice in & the property had already gone. The £360 in 'holding' deposits I'd paid still haven't been returned for over a month!!! Their accounts department (which they refuse to give me contact details for) supposedly have it and that they've (lauren & Kirsty) have done everything they can & it's a fault of the accounts department. Oh and on top of that they laughed and put the phone down on me! Avoid like the plague if you see a propert up with them buy yourself a tent and live in that you'll be more secure.
What agent could do to change your mind?
Going out of businessAttached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Nov 2018
reviewed by 'Maria'
15th Jun 2018
reviewed by 'Jo'
25th Sep 2017
reviewed by 'Elizabeth'
23rd Nov 2016
reviewed by 'sheika'
15th Aug 2015
reviewed by 'Meeow'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £75,000 | £195,000 |
| Lettings | 0% | 0% | £420 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 2 | 1 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 03,2020
Jan 03,2020
1
people found
this helpful
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jun 15,2018
Jun 15,2018
0
people found
this helpful
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
read full review
read full review
Comment on agent fees
Beyond abhorrent fees
Was this helpful?
Yes
Yes
Sep 25,2017
Sep 25,2017
0
people found
this helpful
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2016
Nov 23,2016
2
people found
this helpful
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
read full review
read full review
Comment on agent fees
Very bad
Was this helpful?
Yes
Yes
Aug 15,2015
Aug 15,2015
3
people found
this helpful
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 10,2014
Jun 10,2014
1
people found
this helpful
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did ...
read full review
read full review
What agent could do to change your mind?
Going out of businessAttached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 09,2014
Jan 09,2014
2
people found
this helpful
this helpful
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 17,2012
Dec 17,2012
4
people found
this helpful
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
read full review
read full review
What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 12,2012
Jul 12,2012
6
people found
this helpful
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
read full review
read full review
What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
