Leicester, LE1
1.8/5, 10 reviews
20% recommended
100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“I had an awful experience whilst dealing with frank innes. ......”

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Dec 17,2012
Minithumbdown
By: 'Raz'
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees of £240 odd pounds whilst I was searching for a guarantor. She told me if I wasn't able to get a guarantor she in this case would make an exception to refund the £240 as long as the request to cancel was within 48hours. She told me her manager had authorised this, and the exception was made for me because there was a family also interested in the same property, who were ready to make an offer but the landlord wanted me and my family as tenants rather then the other family who were interested. This was all lies, she was just eager to make a sale! Everything she had to me was all lies of course! When u called within that 48 hours to cancel it was longed out and refused. The manager lee was rude and unprofessional , Lauren was awfully rude and offensive too! The manager said Lauren had told him she did not speak about a 48 hour refund if no guarantor was found! Complete lies and completely unprofessional. I e-mailed the manager lee soon after requesting my money back and he replied refusing this! I requested head office details or the e-mail of a superior manager and I've never heard from them since! I will not let this lie. Not only because I want my money back as promised but more so because as a firm they are ripping people off, telling them anything to take money from people! I've been in touch with trading standards and am disgusted with the blatant lies told by Lauren and how unprofessional and rude the manager lee was! I would highly advise no one to use the Leicester frank innes! Don't do it! A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about this! But no, didnt even get a sorry.
What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.
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Latest Reviews

View all Reviews 10
3rd Jan 2020
reviewed by 'Nigel'
“Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from ......”
2nd Nov 2018
reviewed by 'Maria'
“We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard ......”
15th Jun 2018
reviewed by 'Jo'
“I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I ......”
25th Sep 2017
reviewed by 'Elizabeth'
“My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a ......”
23rd Nov 2016
reviewed by 'sheika'
“PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as ......”
15th Aug 2015
reviewed by 'Meeow'
“These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
48 Granby Street
Leicester
Leicestershire
LE1 1DH
0116 202 9933

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £75,000 £195,000
Lettings 0% 0% £420 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 2 1 0 0 5
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“Adrian and all the staff atFrank Inness ....”

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Jan 03,2020
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Lauren
By: 'Nigel'
Jan 03,2020
1 people found
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
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“Property purchase...”

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Nov 02,2018
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Chloe
By: 'Maria'
Nov 02,2018
0 people found
this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
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Comment on agent fees
N/A
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“Hoops... all the hoops....”

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Jun 15,2018
Minithumbdown
By: 'Jo'
Jun 15,2018
0 people found
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
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Comment on agent fees
Beyond abhorrent fees
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“My boyfriend and I enquiried about renting a property within ......”

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Sep 25,2017
Minithumbdown
By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
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“PLEASE NEVER USE THIS AGENT they trade as frank innes ......”

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Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
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Comment on agent fees
Very bad
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“These people are responsible for liaising with buyers and other ......”

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Aug 15,2015
Minithumbdown
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Jonathan
By: 'Meeow'
Aug 15,2015
3 people found
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
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“Was meant to be renting a property from them. Once ......”

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Jun 10,2014
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Lauren
By: 'J'
Jun 10,2014
1 people found
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did ...
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What agent could do to change your mind?
Going out of business
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“Where do I start? Lauren 'forgot to mention' an additional £120 ......”

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Jan 09,2014
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Lauren
By: 'Kelly'
Jan 09,2014
2 people found
this helpful
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day ...
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“I had an awful experience whilst dealing with frank innes. ......”

Share on :
Dec 17,2012
Minithumbdown
By: 'Raz'
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
read full review
What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.
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“My ex-partner told Frank innes he was the sole owner ......”

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Jul 12,2012
Minithumbdown
By: 'Esther'
Jul 12,2012
6 people found
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
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What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Leicester LE1 1DH



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