Leicester, LE1
1.8/5, 10 reviews
20% recommended
100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

Contact Us

“My boyfriend and I enquiried about renting a property within ......”

Share on :
Sep 25,2017
Minithumbdown
By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the Agent that this was a popular area and may be reserved before our viewing, but there were lots of apartments available within the same building and she would let us know beforehand if the property we wanted to view had be let out, so we could have the option of looking at the other apartments too. I received a confirmation email but not the specific address of the apartment, just a generic postcode. On the Saturday, we turned up, paid for parking nearby and found the property by the Frank Innes sign outside. Nobody was there for us. We waited 15 minutes before calling the estate agents to see if a representative was coming to the appointment. Checking on their booking system, they found the appointment hadn't been booked and we didn't have a viewing. They questioned if I had the correct agency. I asked if someone could come and see us now, but they told us that all of the apartments in the building had been let out already and there was nothing left. The agent apologised but I felt as if his attitude was nonchalant towards us, not caring that their service was unprofessional and had wasted our time and money. We had considered looking at their other properties if the apartment didn't suit us, but they've lost two potential customers. We were left disappointed and disheartened as we were really excited about the viewing but we were let down.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 10
3rd Jan 2020
reviewed by 'Nigel'
“Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from ......”
2nd Nov 2018
reviewed by 'Maria'
“We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard ......”
15th Jun 2018
reviewed by 'Jo'
“I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I ......”
25th Sep 2017
reviewed by 'Elizabeth'
“My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a ......”
23rd Nov 2016
reviewed by 'sheika'
“PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as ......”
15th Aug 2015
reviewed by 'Meeow'
“These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
48 Granby Street
Leicester
Leicestershire
LE1 1DH
0116 202 9933

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 50% £75,000 £195,000
Lettings 0% 0% £420 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 1 2 1 0 0 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Arnold Branch, NG5
Ashby De La Zouch, LE65
Beeston Branch, NG9
Bingham, NG13
Burton-on-trent, DE14
Chesterfield, S40
Clarendon Clark, LE2
Coalville, LE67

“Adrian and all the staff atFrank Inness ....”

Share on :
Jan 03,2020
Minithumbup
claim your profile
Lauren
By: 'Nigel'
Jan 03,2020
1 people found
this helpful
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well done....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Property purchase...”

Share on :
Nov 02,2018
Minithumbup
claim your profile
Chloe
By: 'Maria'
Nov 02,2018
0 people found
this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hoops... all the hoops....”

Share on :
Jun 15,2018
Minithumbdown
By: 'Jo'
Jun 15,2018
0 people found
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
read full review
Comment on agent fees
Beyond abhorrent fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My boyfriend and I enquiried about renting a property within ......”

Share on :
Sep 25,2017
Minithumbdown
By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“PLEASE NEVER USE THIS AGENT they trade as frank innes ......”

Share on :
Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
read full review
Comment on agent fees
Very bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“These people are responsible for liaising with buyers and other ......”

Share on :
Aug 15,2015
Minithumbdown
claim your profile
Jonathan
By: 'Meeow'
Aug 15,2015
3 people found
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Was meant to be renting a property from them. Once ......”

Share on :
Jun 10,2014
Minithumbdown
claim your profile
Lauren
By: 'J'
Jun 10,2014
1 people found
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did ...
read full review
What agent could do to change your mind?
Going out of business
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Where do I start? Lauren 'forgot to mention' an additional £120 ......”

Share on :
Jan 09,2014
Minithumbdown
claim your profile
Lauren
By: 'Kelly'
Jan 09,2014
2 people found
this helpful
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had an awful experience whilst dealing with frank innes. ......”

Share on :
Dec 17,2012
Minithumbdown
By: 'Raz'
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees ...
read full review
What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“My ex-partner told Frank innes he was the sole owner ......”

Share on :
Jul 12,2012
Minithumbdown
By: 'Esther'
Jul 12,2012
6 people found
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings ...
read full review
What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Frank Innes, Leicester LE1 1DH



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn