The UK's Largest Customer Review Website for the Property Industry
Chorley, PR7
1.5/5, 8 Reviews
13% Recommended
67% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
0% letting fee satisfaction
No Description Found
Latest Reviews
Yvonne Doherty
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £0 | £0 |
| Lettings | 0% | 0% | £675 | £675 |
Address
Farrell Heyworth
1 Oak House High Street, Chorley, Lancashire
PR7 1DW
01257 275231
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Farrell Heyworth Branches (View All 24)
ATTENTION ALL ...
Share On : 
1 Star Review
andrew
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : No
Postcode : PR25
5 Mar 2023
People found this helpful1
ATTENTION ALL LANDLORDS Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact. The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they... Read Full Review
Comments (0)
ATTENTION ALL LANDLORDS
Was this helpful?:
Andrew Reeves said about Farrell Heyworth
Services : Letting( As a Owner )Date: 5th Mar 2023
ATTENTION ALL LANDLORDS
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice.
Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant.
The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price.
Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome.
So to sum up, look elsewhere, don't use them. They are terrible.
The UK's Largest Customer Review Website for the Property Industry
DEBBIE WAS VERY HELPFUL AND ...
Share On :
5 Star Review
Debbie
By : 'martia'
Services : Sales( As a Buyer )
Sold price : £78
Would you recommend ? : Yes
Postcode : PR7
9 Dec 2020
People found this helpful0
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very... Read Full Review
Comments (0)Was this helpful?:
martia katz said about Farrell Heyworth
Services : Sales( As a Buyer )Date: 9th Dec 2020
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful
The UK's Largest Customer Review Website for the Property Industry
Terrible ...
Share On :
1 Star Review
By : 'Yvonne'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PR25
18 Sept 2020
People found this helpful0
We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer who had sold when in fact we were in a chain! ... Read Full Review
Comments (0)Was this helpful?:
Yvonne Doherty said about Farrell Heyworth
Services : Sales( As a Vendor )Date: 17th Sep 2020
We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer who had sold when in fact we were in a chain! Would not recommend them to anyone.
The UK's Largest Customer Review Website for the Property Industry
After ...
Share On :
1 Star Review
By : 'Bev'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PR6
9 Oct 2018
People found this helpful5
After sales does not exist. Chorley branch managed to achieve a sale on my property but the after sales team are not interested in progressing the sale to completion. They get information wrong and do nothing to advise you on progress. If you try to contact them you get an answer machine and... Read Full Review
Comments on Agent Fees
I have had to make a formal complaint about a reduction in the fee due to their disgraceful service.
Comments (0)Was this helpful?:
Bev said about Farrell Heyworth
Services : Sales( As a Vendor )Date: 8th Oct 2018
After sales does not exist. Chorley branch managed to achieve a sale on my property but the after sales team are not interested in progressing the sale to completion. They get information wrong and do nothing to advise you on progress. If you try to contact them you get an answer machine and nobody calls you back. Absolutely useless. Avoid using Farrell Heyworth at all costs.
The UK's Largest Customer Review Website for the Property Industry
A terrible estate agent to ...
Share On :
1 Star Review
By : 'R31nny'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR6
22 Aug 2016
People found this helpful5
A terrible estate agent to buy a house via! I had an offer accepted �5k above the asking price and agreed with estate agent to remove the house off the market and agreed not to consider any offers. Deal was agreed and me �600 down after 2 days due to solicitor fees and I got a call today... Read Full Review
What agent could do to change your mind?
N/A
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
R31nny said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 21st Aug 2016
A terrible estate agent to buy a house via! I had an offer accepted �5k above the asking price and agreed with estate agent to remove the house off the market and agreed not to consider any offers. Deal was agreed and me �600 down after 2 days due to solicitor fees and I got a call today to advise that a further offer had been submitted and accepted. I counter offered again by over another �5k. I thought something fishy was going on as soon as my offer was accepted the sold subject to offer came off the property and in my opinion they were still allowing viewings although they claim and agreed with me that was the case. Very untrustworthy estate agent stay well away from. I can accept they work in the intrest of the seller to get the best price but to allow constant Gaxumping to go on in absolutely unacceptable. Very disgruntled prospective buyer
The UK's Largest Customer Review Website for the Property Industry
I made an appointment with ...
Share On :
1 Star Review
By : 'Mike'
Services : Surveying
Would you recommend ? : No
Postcode : PR73
23 Mar 2015
People found this helpful2
I made an appointment with Simon from the Chorley Office for Neil Rogers to value a bungalow. The time given was 15.00. We waited three hours for a 'no show.' This is disgraceful and I advise anyone to avoid using Farrell &... Read Full Review
Comments (1)I made an appointment with Simon from the Chorley Office for Neil Rogers to value a bungalow.
Was this helpful?:
Mike said about Farrell Heyworth
Services : Surveying( )Date: 23rd Mar 2015
I made an appointment with Simon from the Chorley Office for Neil Rogers to value a bungalow.
The time given was 15.00. We waited three hours for a 'no show.'
This is disgraceful and I advise anyone to avoid using Farrell & Heyworth.
The UK's Largest Customer Review Website for the Property Industry
By : Neil Rogers - Chorley Branch Manager
25 Mar 2015I have investigated this matter following your review here and your telephone call to Chorley branch on Monday. It transpires that an error was made when submitting your appointment to our diary...
We have rented 3 different ...
Share On :
1 Star Review
By : 'No'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PR70
1 Jan 2013
People found this helpful8
We have rented 3 different properties over the past 3 years and Farrell Heyworth is by far the worst letting agent we have had to deal with. We had to pay £200 for credit checks, references etc before being shown the contract which would have deterred us from taking the property if we had seen... Read Full Review
Comments (0)We have rented 3 different properties over the past 3 years and Farrell Heyworth is by far the worst letting agent we have had to deal with.
Was this helpful?:
No more renting for me. said about Farrell Heyworth
Services : Letting( As a Tenant )Date: 1st Jan 2013
We have rented 3 different properties over the past 3 years and Farrell Heyworth is by far the worst letting agent we have had to deal with.
We had to pay £200 for credit checks, references etc before being shown the contract which would have deterred us from taking the property if we had seen it in advance. The property has to be inspected every 3 or 4 months, the tenant must request permission to decorate or make any changes, which was a joke because the wallpaper was hanging off the walls in most of the rooms. There were loads of additions to the contract like getting the house fumigated on leaving because we had 3 gerbils, we were responsible for drainage problems and problems with mildew, all things that existed before we moved in .
After moving in we realised the back door frame was rotten and had to threaten legal action before they got it fixed. We found a British Gas warning sticker on the fuse box stating "Danger do not use", told Farrell Heyworth but they said it was probably just something trivial and the landlord was not under any legal obligation to get the electrics tested.
When we gave notice we were hounded to show people around and told that it was in the contract. (The contract only said we needed to allow access to the agent and viewers not show them around). On quitting the tenancy we agreed that the borders of the front garden needed some work, ie. removing moss and they took 5 weeks to get a quote of £230. The garden was only around 4m square with half metre borders.
The UK's Largest Customer Review Website for the Property Industry
Like some other reviews here, ...
Share On :
1 Star Review
By : 'ON'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
10 Mar 2012
People found this helpful5
Like some other reviews here, I begrudge the one star that is the minimum requirement here. I have been househunting myself for some time, and I am currently trying to help a friend rent a flat and I must say that the service I have received from Farrell Heyworth has made me question whether to... Read Full Review
What agent could do to change your mind?
Given at least a modicum of service.
Comments (0)Was this helpful?:
ON said about Farrell Heyworth
Services : Sales( Prospective Vendor/Buyer )Date: 10th Mar 2012
Like some other reviews here, I begrudge the one star that is the minimum requirement here. I have been househunting myself for some time, and I am currently trying to help a friend rent a flat and I must say that the service I have received from Farrell Heyworth has made me question whether to look at houses and flats on their books at all even if they look appropriate due to the disgusting level of service they provide. Things that have happened so far include: cancellation of viewings (plural) withing 15 minutes of the viewing, when they know I have a one and a half hour drive to the property in question. Forgetting to call me to tell me that a viewing has been cancelled so I turn up to a locked door (after one and a half hour drive). Calling me in the middle of a viewing telling me what a horrible person the vendor is and that I should not listen to a word he is telling me about the property, when I am with the vendor and he could hear what they said. Just now, I tried to book a viewing on a property and they said they needed to get back to me to confirm. Again, one and a half hour drive, and they waited 4 hours to get back to me just to be rude and obstinate and refusing me a viewing. How on earth can you run a business like this? I thought the property market was in trouble and that they earn money from selling/letting places, but if they concentrate their efforts on offending their customers and clients they (hopefully) should not stay in business long. Lets hope this company goes under!
The UK's Largest Customer Review Website for the Property Industry
1 - 8 of 8 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
