With 37 sales branches, 22 lettings offices and one of the largest property auction houses in the UK, Barnard Marcus is one of the biggest estate agents within the M25. We’re part of the Sequence Group, with over 290 estate agents, which last year sold over £3.8bn worth of properties, handling tens of thousands of
moves and we currently manage over 7,000 properties. So when it comes to buying, selling, renting or letting we’ve got lots of experience.
By : 'Bethy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SE1
Oct 7, 2023
People found this helpful0
I could not ask for a better agent as Anastasia .
She was always available and gave me a daily update throughout the process even if she has to get in touch after office hours. I was always informed as she kept me in the loop all the way and was very supportive
She answered all my queries and... Read Full Review
Services : Letting( As a Owner )Date: 7th Oct 2023
I could not ask for a better agent as Anastasia . She was always available and gave me a daily update throughout the process even if she has to get in touch after office hours. I was always informed as she kept me in the loop all the way and was very supportive She answered all my queries and helped in ensuring all the administrative formalities were completed on time. I am a satisfied customer.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Unethical and ...
Share On :
1 Star Review
By : 'Jami' Services : Land & New Homes Sold price : £1600000 Would you recommend ? : No Postcode : SE17
Jun 30, 2023
People found this helpful0
They use your price to get better prices away. They engage in illegal bidding wars. They do not respect your time and do not give you feedback on your offers. Please do not use them. Racist firm who prioritises certain colors of... Read Full Review
They use your price to get better prices away. They engage in illegal bidding wars. They do not respect your time and do not give you feedback on your offers. Please do not use them. Racist firm who prioritises certain colors of skin.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Hi - I am a satisfied ...
Share On :
5 Star Review
Ellie
Darren
By : 'Jo' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW9
Jun 5, 2023
People found this helpful0
Hi - I am a satisfied customer of Barnard Marcus. I was given prompt advice and a good service. Thank you Darren and of course Eli for all your help and... Read Full Review
Services : Letting( As a Owner )Date: 5th Jun 2023
Hi - I am a satisfied customer of Barnard Marcus. I was given prompt advice and a good service. Thank you Darren and of course Eli for all your help and support.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I sold a property through ...
Share On :
5 Star Review
Julie
By : 'Catriona' Services : Sales( As a Vendor ) Sold price : £612500 Would you recommend ? : Yes Postcode : SE11
May 20, 2023
People found this helpful0
I sold a property through Barnard Marcus. Darren was a very supportive and helpful sales rep. Julie Liles supported me through the selling process which (through no fault of Barnard Marcus whatsoever) proved long and tortuous. She was very supportive and resilient- no only did she have practical... Read Full Review
Services : Sales( As a Vendor )Date: 20th May 2023
I sold a property through Barnard Marcus. Darren was a very supportive and helpful sales rep. Julie Liles supported me through the selling process which (through no fault of Barnard Marcus whatsoever) proved long and tortuous. She was very supportive and resilient- no only did she have practical advice, but when things were frustrating or things seemed to be going wrong, she was a great listening ear! Thank you Julie!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
This is the second time using ...
Share On :
5 Star Review
Darren
By : 'Ben' Services : Sales( As a Vendor ) Sold price : £310000 Would you recommend ? : Yes Postcode : SE5
Mar 30, 2023
People found this helpful1
This is the second time using the services of Barnard Marcus in Kennington when buying/selling my property
Darren Mottram has been so helpful professional and thorough all through this process along with also being very understanding in what has been a difficult and complex situation.
I highly ... Read Full Review
Services : Sales( As a Vendor )Date: 30th Mar 2023
This is the second time using the services of Barnard Marcus in Kennington when buying/selling my property Darren Mottram has been so helpful professional and thorough all through this process along with also being very understanding in what has been a difficult and complex situation. I highly recommend him and the rest of the team at Barnard Marcus Kennington
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
OUTSTANDING ...
Share On :
5 Star Review
Melissa
By : 'MARCIA' Services : Sales( As a Buyer ) Sold price : £550000 Would you recommend ? : Yes Postcode : SE5
May 19, 2022
People found this helpful0
I was searching for a property for almost a year. I got in touch with my local Barnard Marcus branch in Kennington, spoke with Melisa who made every inch of my enquiry stress free. She’s so helpful and went above and beyond my expectations. She helped me to find a property that I really... Read Full Review
I was searching for a property for almost a year. I got in touch with my local Barnard Marcus branch in Kennington, spoke with Melisa who made every inch of my enquiry stress free. She’s so helpful and went above and beyond my expectations. She helped me to find a property that I really love. She kept in touch throughout the process. I am really pleased and happy I choose to buy through Barnard Marcus. Thanks again Melisa your a star.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The worst service. Estate ...
Share On :
1 Star Review
By : 'Sarah' Services : Letting( As a Tenant ) Rent PCM : £1850 Would you recommend ? : No Postcode : SW9
Apr 26, 2021
People found this helpful2
The worst service. Estate agents gave us very little information, and were not helpful when we had queries.
They took such a long time to get everything sorted, and when they did they gave half information to us and the landlord.
We ended up having to call the prospective landlord ourselves... Read Full Review
Services : Letting( As a Tenant )Date: 26th Apr 2021
The worst service. Estate agents gave us very little information, and were not helpful when we had queries.
They took such a long time to get everything sorted, and when they did they gave half information to us and the landlord.
We ended up having to call the prospective landlord ourselves to finalise the contract and the agents said it was impossible to reach and agreement.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
AVOID AT ALL COSTS ! Only ...
Share On :
1 Star Review
By : 'Iga' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE17
Jun 28, 2020
People found this helpful1
AVOID AT ALL COSTS ! Only giving one star because 0 star is not an option. Extremely poor communication, repetitive lying, highly unprofessional, rude, unpleasant to deal with. Also they attempted to keep deposit even though there was no reason for them to do so. Living in a property managed by... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jun 2020
AVOID AT ALL COSTS ! Only giving one star because 0 star is not an option. Extremely poor communication, repetitive lying, highly unprofessional, rude, unpleasant to deal with. Also they attempted to keep deposit even though there was no reason for them to do so. Living in a property managed by them was the most stressful and miserable year of my life.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Absolutely Unprofessional! ...
Share On :
1 Star Review
By : 'Tyla' Services : Letting( As a Tenant ) Rent PCM : £2100 Would you recommend ? : No Postcode : SE11
Sep 25, 2019
People found this helpful2
Absolutely Unprofessional! Would never recommend.
We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us... Read Full Review
Services : Letting( As a Tenant )Date: 25th Sep 2019
Absolutely Unprofessional! Would never recommend.
We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full.
Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time.
Contacted TDS and was informed to get legal advise.
The sad part is most of this could have been processed or received better by means of communication.
The Agent was Nana Akoto
I woulds advise not to use him or the branch in Elephant & Castle area
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Claire ...
Share On :
5 Star Review
Claire
By : 'JB' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SE11
May 2, 2018
People found this helpful0
Claire is a fantastic manager. She maintains great communication between myself and the tenants, ensures any maintenance gets done and makes the running for the property for me (i live abroad) as headache free experience.... Read Full Review
Services : Letting( As a Owner )Date: 2nd May 2018
Claire is a fantastic manager. She maintains great communication between myself and the tenants, ensures any maintenance gets done and makes the running for the property for me (i live abroad) as headache free experience. Recommended!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
This was the third agent I ...
Share On :
5 Star Review
By : 'Arif' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : E15
Jul 12, 2016
People found this helpful3
This was the third agent I used to rent out my flat in East London (Stratford). The previous two had been very poor. I found Barnard Marcus far more professional and they really sorted out a difficult situation. Liz was my main contact. She was very professional, answered the phone, returned emails ... Read Full Review
Services : Letting( As a Owner )Date: 12th Jul 2016
This was the third agent I used to rent out my flat in East London (Stratford). The previous two had been very poor. I found Barnard Marcus far more professional and they really sorted out a difficult situation. Liz was my main contact. She was very professional, answered the phone, returned emails and dealt efficiently with problems. I was very pleased indeed with the service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The fees are among the ...
Share On :
1 Star Review
By : 'Anonymous' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : PL3
Jun 8, 2016
People found this helpful2
The fees are among the highest I've come across however the service they provided was poor, lots of errors and misinformation, mistakes are ok, we all make them but the attitude felt lazy and exploitative.
To make things worse, as part of the referencing process for letting you're _forced_ to... Read Full Review
Services : Letting( As a Tenant )Date: 8th Jun 2016
The fees are among the highest I've come across however the service they provided was poor, lots of errors and misinformation, mistakes are ok, we all make them but the attitude felt lazy and exploitative.
To make things worse, as part of the referencing process for letting you're _forced_ to accept advertisements from home telecom (often cited as an awful provider). As in, you can not submit your referencing details without agreeing to be advertised to.
Despite contacting them separately to refuse advertising they've texted, rang and emailed (a few times) trying to get me to sign up.
On the upside staff were often friendly and approachable which was a welcome contrast to the pushy aggressive sales tactics of the other agencies we tried, however as things have progress I feel this was more of a facade than genuine.
The whole process felt like a scam.
Avoid if you can - properties are often up with a few agents so have a search around to see if you can use someone else.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
As a seller based overseas, I ...
Share On :
5 Star Review
Jordanna
By : 'LM' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SE11
May 24, 2015
People found this helpful0
As a seller based overseas, I was really happy with the service I received from Jordanna, Isaac and the team. Their communication was excellent throughout - they kept me fully up to date via email of visits, feedback and potential buyers. Once a buyer was found, they helped facilitate a smooth... Read Full Review
Services : Sales( As a Vendor )Date: 24th May 2015
As a seller based overseas, I was really happy with the service I received from Jordanna, Isaac and the team. Their communication was excellent throughout - they kept me fully up to date via email of visits, feedback and potential buyers. Once a buyer was found, they helped facilitate a smooth and efficient sales process. We achieved my target price and I would happily use these guys again.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
After having a bad experience ...
Share On :
5 Star Review
Piers
Megan
By : 'Jordan' Services : Letting( As a Tenant ) Rent PCM : £1260 Would you recommend ? : Yes Postcode : SE11
May 5, 2015
People found this helpful0
After having a bad experience with Outlet Property London, we contacted Barnard Marcus Kennington since they were located in the area we wanted to let a property in.
The staff were friendly and we managed to get a viewing for a property which was suggested to us by Piers. After giving him a short... Read Full Review
Services : Letting( As a Tenant )Date: 5th May 2015
After having a bad experience with Outlet Property London, we contacted Barnard Marcus Kennington since they were located in the area we wanted to let a property in.
The staff were friendly and we managed to get a viewing for a property which was suggested to us by Piers. After giving him a short description of what type of property we were looking for, he set up a viewing which was exactly what we wanted. It was so good that we ended up putting down an offer the next day and managed to secure a contract.
We are both young professionals so we wasn't too confident about renting in London. Piers and Megan made it extremely easy for us. Megan sorted out all the administration; it was easy to get in contact with her, ask her for clarification on the contract and what to do next.
If you are relatively new to renting in London, moving out of home or a young professional(s) like myself then I would strongly recommend this branch.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We were very please with our ...
Share On :
5 Star Review
Jordanna
By : 'Elizabeth' Services : Sales( As a Buyer ) Sold price : £300000 Would you recommend ? : Yes Postcode : SE17
May 3, 2015
People found this helpful0
We were very please with our service at Barnard Marcus. Jordanna took the time to understand our requirements and looked out for the right property for us. After our first property fell through due to the vendor, Jordanna quickly found us another suitable property. This sale went through smoothly,... Read Full Review
We were very please with our service at Barnard Marcus. Jordanna took the time to understand our requirements and looked out for the right property for us. After our first property fell through due to the vendor, Jordanna quickly found us another suitable property. This sale went through smoothly, with the help of Jordanna, who reached out regularly to provide updates and also acted as a middle person between the two solicitors. We will go to Jordanna first for our next property and look forward to working with her again.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Hey! Just want to say big ...
Share On :
5 Star Review
Jordanna
Chuk
By : 'Vivian' Services : Sales( As a Vendor ) Sold price : £407000 Would you recommend ? : Yes Postcode : SE17
Apr 15, 2015
People found this helpful0
Hey! Just want to say big thankyou to all the guys at Barnard Marcus for there efficiency and professionalism. In particular Jordanna for her super efficient service, absoutely outstanding, she was on the ball from start to finish. And also to Chuk for making me realize that people like to put... Read Full Review
Services : Sales( As a Vendor )Date: 15th Apr 2015
Hey! Just want to say big thankyou to all the guys at Barnard Marcus for there efficiency and professionalism. In particular Jordanna for her super efficient service, absoutely outstanding, she was on the ball from start to finish. And also to Chuk for making me realize that people like to put there own stamp on properties and that it was ok to sell it in its present condition. I love the open house policy that you have also. I appreciated the honesty that came from Chuk in comparison to the other estate agent's that came out to do a valuation, in the end it was this honesty (along with the price of course) that persuaded me to take my custom to Barnard Marcus. Absoutely highly recommended. Thank you!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I've moved flats four times ...
Share On :
5 Star Review
Abigail
By : 'Josh' Services : Letting( As a Tenant ) Rent PCM : £1430 Would you recommend ? : Yes Postcode : SW8
Apr 12, 2015
People found this helpful0
I've moved flats four times in London and this is the first time that I had a positive experience with a letting agent. I went into the process with low expectations, but was pleasantly surprised. The agent listened to our needs and found us a beautiful property that we loved. The clear and concise ... Read Full Review
What agent could do to change your mind?
Like all letting agents, they charge both the landlord and tenant for their service. The fees seemed in line with the industry standard for the tenancy agreement and referencing, which are ridiculous, but I asked for a discount on the fees and got one, so I was satisfied.
Comments on Agent Fees
Like all letting agents, they charge both the landlord and tenant for their service. The fees seemed in line with the industry standard for the tenancy agreement and referencing, which are ridiculous, but I asked for a discount on the fees and got one, so I was satisfied.
Services : Letting( As a Tenant )Date: 12th Apr 2015
I've moved flats four times in London and this is the first time that I had a positive experience with a letting agent. I went into the process with low expectations, but was pleasantly surprised. The agent listened to our needs and found us a beautiful property that we loved. The clear and concise communication throughout the process made things a lot less stressful. The agent was professional and personable and was a pleasure to work with. I was impressed how quickly we were able to finish the process (1 week)!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We used Barnard Marcus to ...
Share On :
5 Star Review
Jordanna
By : 'Stephen' Services : Sales( As a Vendor ) Sold price : £408000 Would you recommend ? : Yes Postcode : SW8
Mar 20, 2015
People found this helpful0
We used Barnard Marcus to sell our flat and cannot recommend their services highly enough. Jordanna's knowledge of the local market and professionalism were outstanding. We were constantly updated throughout, our wishes respected (we have a cat so it was important that you can trust somebody to... Read Full Review
Services : Sales( As a Vendor )Date: 20th Mar 2015
We used Barnard Marcus to sell our flat and cannot recommend their services highly enough. Jordanna's knowledge of the local market and professionalism were outstanding. We were constantly updated throughout, our wishes respected (we have a cat so it was important that you can trust somebody to ensure he did not get out). A very speedy and hassle free sale ensued thanks to the great work from all of the team at the Kennington branch.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Although I had many issues ...
Share On :
5 Star Review
Jordanna
Sarah
By : 'Tim' Services : Sales( As a Vendor ) Sold price : £330000 Would you recommend ? : Yes Postcode : SE11
Mar 6, 2015
People found this helpful0
Although I had many issues with my tenants being un-cooperative for arranging viewings, Jordanna and Sarah were both outstanding in their tenaciousness and deserved a medal for continuing to deal with and placate them. Once gone, they did their utmost to ensure the sale went through as quickly and... Read Full Review
Although I had many issues with my tenants being un-cooperative for arranging viewings, Jordanna and Sarah were both outstanding in their tenaciousness and deserved a medal for continuing to deal with and placate them. Once gone, they did their utmost to ensure the sale went through as quickly and as seamlessly as possible. I would thoroughly recommend them and all the team at Kennington.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Abigail and Barnard Marcus ...
Share On :
5 Star Review
Abigail
By : 'Mark' Services : Letting( As a Tenant ) Rent PCM : £1750 Would you recommend ? : Yes Postcode : SE5
Feb 27, 2015
People found this helpful0
Abigail and Barnard Marcus were fantastic in helping me move into a property with a flatmate. This was a time sensitive move and they managed not only to negotiate extra items for the property but waived some of their fee in order to facilitate this move. Furthermore, they turned around the... Read Full Review
Services : Letting( As a Tenant )Date: 27th Feb 2015
Abigail and Barnard Marcus were fantastic in helping me move into a property with a flatmate. This was a time sensitive move and they managed not only to negotiate extra items for the property but waived some of their fee in order to facilitate this move. Furthermore, they turned around the references very quickly and were transparent and consultative throughout. I don't offer recommendations easily but they are an outstanding agency and clearly work in the interests of both parties. Abigail particularly was great; her responses to any requests were immediate and comprehensive, she provided real clarity throughout and is a very pleasant person to deal with. I would thoroughly recommend Barnard Marcus as an agency; outstanding.
The UK's Largest Customer Review Website for the Property Industry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 6/19/2015, 3:29:48 AM by allAgents