We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms and suddenly realized that they have changed the move in day from 15th March 2024 to 10 April which caused us troubles but we ignored and and put an offer which was accepted ,... Read Full Review

Unscrupulous Neglect: A Tenant's Warning My experience with Barnard Marcus has left me utterly disillusioned with their lack of regard for basic human decency. My wife and I rented a 2 bedroom second floor flat in Chiswick in 2022 through them. Upon moving into the property, it... Read Full Review

First of all they asked me on several occasions whilst doing viewings if the garden was mine when I have clearly stated it was - potentially jeopardising any sale. Once we finally got a sale agreed, I asked them not to conduct a second viewing on a particular day as the place was not in a good... Read Full Review

I had a wonderful experience with Louise Krochmalny. I decided to instruct Barnard Marcus as sole agents on by house as she came across very well on the valuation and was very knowledgable about the local market. I found her to be very on the ball compared to other agents locally. Within 3 weeks, I ... Read Full Review

I would wholeheartedly recommend Louise Krochmalny and her lovely team at BM if you are thinking of selling. I found Louise in particular to be a great support during the process. She was responsive, diligent and went above and beyond her call of duty at times. It was a pleasure to deal with her... Read Full Review

My experience with Barnard Marcus was extremely friendly & helpful. Gissel my contact there was very helpful and higly knowledgeable in the area of sales. She guided me through the whole buying process and kept me updated on the progress. She always answer her phone and return my calls back ... Read Full Review

I just want to say thank you for the most friendly Aleksandra Mrkobrada Lettings Negotiator in Chiswick. She was so professional and spontaneous with her help. Actually I had a view for one apartment,what was not really what I was looking for and she was so spontaneous to show me a second... Read Full Review

I had the best experience with Deejay Sullivan from Barnard Marcus, he was amazing through out the whole property buying process. Also appreciate that he put us first as the client and was extremely patient, helpful and stayed in communication (follow up even after he has done his part). I... Read Full Review

The worst letting agent ever. Unprofessional and irresponsible. Water leakage, ceiling collapse, electricity cut off... what could be even worse. Our light cuts off, contract comes saying there is short cut due to water leakage upstairs. Our agent simply replied saying it is solely our... Read Full Review

Thank you Barnard Marcus for the excellent service. I was very fortunate to have Mr Stuart Bunce to assist me on the purchase of the Chiswick property. Stuart has been very professional, attentive to the the buyer need, excellent in communication skills and very patient. Being a first time... Read Full Review

Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to... Read Full Review

I am a tenant in a property managed by Barnard Marcus and our Property Co-ordinator, Ann-Marie Kirby, has been absolutely amazing since taking over management. She quickly replies to our emails, liaises with the landlord and gets any issues sorted out quickly and with the minimum of fuss. She is... Read Full Review

The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property. I will list the problems we had during only 11 months of rental: They offered us a flat with parking, once we moved we discovered that we did not have an allocated... Read Full Review

Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to ... Read Full Review

Initially there was always a good response to any queries from myself or my tenants and then if I am honest there was time when i had long delays or no response in answering some of my requests until LAUREN KELLY became the agent at point of contact. I now find my queries or those from my tenants... Read Full Review

I am writing specifically about Ashleigh rather than the agency. Barnard Marcus acted for me and unfortunately its accounts receivable department failed to act on overdue payments for over 7 months. In addition the agency could not find my leases. However when I needed help with my tenant's ... Read Full Review

One of the most unorganised and careless team of agents I have ever seen , nothing to recommend about it just to stay away from their service . Unprofessional is the simplest and the best word to describe them . ( Chiswick branch to be more precise )... Read Full Review

Incompetent. Avoid.. Must be desperate for business. Still receiving weekly calls about a property I sold 10 years ago. Despite me repeatedly telling them this..they still call me but are unsure how this can happen as I have been deactivated. Today they insisted I am calling them. Not sure why I... Read Full Review

Would not recommend!! I'm letting a flat through them and have been instructed to contact Barnard Marcus if anything, not the landlord. They are so unhelpful. We had a leak under the kitchen zink and water leaked all over the wooden floor. It took 3 days before they sent a plumber. They... Read Full Review

I put an offer to a rental property advertised by Barnard and Marcus. I've told that I need to provide our debit/credit card information in order to put an offer. I was also promised that nothing was going to be charged on the card if the landlord did not accept the offer. Our offer got rejected... Read Full Review