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Chiswick, London, W4
2.6/5, 26 Reviews
50% Recommended
75% sales valuation accuracy
71% sales fee satisfaction
No Description Found
"Would NEVER..."
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1 Star Review
Sara
By : 'Unhappy'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : TW8
Jun 4, 2019
People found this helpful1
Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to anyone!
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Francesco Iori
Nick Simmons | The Finance Company
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 75% | 71.00% | £550,000 | £1,000,000 |
Address
Barnard Marcus
273 Chiswick High Road, London, Greater London
W4 4PU
020 89952345
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
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1 Star Review
Oliver
By : 'alireza'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
Apr 18, 2024
People found this helpful0
We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms and suddenly realized that they have changed the move in day from 15th March 2024 to 10 April which caused us troubles but we ignored and and put an offer which was accepted ,... Read Full Review
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We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms and suddenly realized that they have changed the move in day from 15th March 2024 to 10 April which caused us troubles but we ignored and and put an offer which was accepted , then transferred the deposite to them and waited for them to check references. That was shocking that despite our deposite, thay did not remove the advertise of the property from the ads. During the reference cheking , Oliver Haley offered me to pay the six months rent in advance to sign the contract immediately and we accepted because we were worried about our kid’s school . We moved out from our place and waited for them when they informed us just a week before 9th April that the landlord needs one year payment in advance! Just imagine such nightmare they created for us and I can’t describe how much troubles they made for us by their irresponsible way of customer care.
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alireza shiri said about Barnard Marcus
Services : Letting( As a Tenant )Date: 18th Apr 2024
We started contacting them for letting Edmound house in Chizwick. We viewed the property twice and filled out the forms and suddenly realized that they have changed the move in day from 15th March 2024 to 10 April which caused us troubles but we ignored and and put an offer which was accepted , then transferred the deposite to them and waited for them to check references. That was shocking that despite our deposite, thay did not remove the advertise of the property from the ads. During the reference cheking , Oliver Haley offered me to pay the six months rent in advance to sign the contract immediately and we accepted because we were worried about our kid’s school . We moved out from our place and waited for them when they informed us just a week before 9th April that the landlord needs one year payment in advance! Just imagine such nightmare they created for us and I can’t describe how much troubles they made for us by their irresponsible way of customer care.
More than 24 emails between us and them shows how they waste our time for two months which I lost many other opportunities.
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Unscrupulous Neglect: A ...
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1 Star Review
Oliver
Aleksandra
By : 'Francesco'
Services : Letting( As a Tenant )
Rent PCM : £2020
Would you recommend ? : No
Postcode : W4
Mar 26, 2024
People found this helpful0
Unscrupulous Neglect: A Tenant's Warning My experience with Barnard Marcus has left me utterly disillusioned with their lack of regard for basic human decency. My wife and I rented a 2 bedroom second floor flat in Chiswick in 2022 through them. Upon moving into the property, it... Read Full Review
Comments (0)Unscrupulous Neglect: A Tenant's Warning
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Francesco Iori said about Barnard Marcus
Services : Letting( As a Tenant )Date: 26th Mar 2024
Unscrupulous Neglect: A Tenant's Warning
My experience with Barnard Marcus has left me utterly disillusioned with their lack of regard for basic human decency.
My wife and I rented a 2 bedroom second floor flat in Chiswick in 2022 through them.
Upon moving into the property, it became immediately evident that we were not alone. No, we weren't blessed with friendly housemates or charming neighbors. Instead, we found ourselves living alongside a thriving community of mice, courtesy of the existing disrepair conveniently neglected by the landlord.
Despite not directly managing the property, they shamelessly disregarded the existing mice infestation and continued to show the unit to unsuspecting prospective tenants.
Living in a property plagued by mice infestation due to pre-existing disrepair was bad enough, but the agency's actions—or lack thereof—truly demonstrated their moral bankruptcy. Even after being informed of the issue, they callously proceeded with property viewings without so much as a second thought for the well-being of those they were inviting into a potential nightmare.
It is clear that Barnard Marcus prioritizes profit over people, willingly subjecting both current and future tenants to unacceptable living conditions just to fill vacancies and line their pockets. Such disregard for basic ethics is unforgivable and serves as a stark warning to anyone considering doing business with them.
In light of their reprehensible behavior, I urge all prospective tenants to steer clear of Barnard Marcus. Trustworthy property management is hard to come by, and Barnard Marcus has proven themselves unworthy of even the slightest modicum of trust.
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First of all they asked me on ...
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1 Star Review
Louise
By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : No
Postcode : W4
Jan 3, 2024
People found this helpful0
First of all they asked me on several occasions whilst doing viewings if the garden was mine when I have clearly stated it was - potentially jeopardising any sale. Once we finally got a sale agreed, I asked them not to conduct a second viewing on a particular day as the place was not in a good... Read Full Review
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Nick Simmons | The Finance Company said about Barnard Marcus
Services : Sales( As a Vendor )Date: 3rd Jan 2024
First of all they asked me on several occasions whilst doing viewings if the garden was mine when I have clearly stated it was - potentially jeopardising any sale. Once we finally got a sale agreed, I asked them not to conduct a second viewing on a particular day as the place was not in a good state to be viewed, they did the viewing anyway - luckily the buyer still bought the place. I was in a complete Barnard Marcus chain, they should be realistic on completion dates - they agreed the end of October, this meant I did not take a new mortgage product and kicked out a tenant early losing out on several thousands of pounds. Completion then took place in December, not only that, the completion was set for the 15th December which was missed and then took place the following Monday 18th December. I went back to the property on the 17th and the buyer had got the key safe code from Barnard Marcus (only possible way of the buyer getting access) without my consent and moved his stuff in illegally and completely breaching their contract on multiple occasions. Their sales negotiator Gigi is a lovely lady - should be promoted to manager. Louise is just an argumentative liar who has no idea how customer service works.
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I had a wonderful experience ...
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5 Star Review
Louise
By : 'Maxine'
Services : Sales( As a Vendor )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : W4
Mar 8, 2023
People found this helpful1
I had a wonderful experience with Louise Krochmalny. I decided to instruct Barnard Marcus as sole agents on by house as she came across very well on the valuation and was very knowledgable about the local market. I found her to be very on the ball compared to other agents locally. Within 3 weeks, I ... Read Full Review
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Maxine Edwards said about Barnard Marcus
Services : Sales( As a Vendor )Date: 8th Mar 2023
I had a wonderful experience with Louise Krochmalny. I decided to instruct Barnard Marcus as sole agents on by house as she came across very well on the valuation and was very knowledgable about the local market. I found her to be very on the ball compared to other agents locally. Within 3 weeks, I was presented with a number of offers and managed to finally accept an offer at the asking price. Fabulous service and a lovely estate agent!
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Brilliant service from Louise ...
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5 Star Review
Louise
By : 'Susan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W4
Feb 1, 2023
People found this helpful1
I would wholeheartedly recommend Louise Krochmalny and her lovely team at BM if you are thinking of selling. I found Louise in particular to be a great support during the process. She was responsive, diligent and went above and beyond her call of duty at times. It was a pleasure to deal with her... Read Full Review
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Susan Harris said about Barnard Marcus
Services : Sales( As a Vendor )Date: 1st Feb 2023
I would wholeheartedly recommend Louise Krochmalny and her lovely team at BM if you are thinking of selling. I found Louise in particular to be a great support during the process. She was responsive, diligent and went above and beyond her call of duty at times. It was a pleasure to deal with her and I have already recommended BM to a dear friend who is selling in the spring. Thank you so much Louise for your genuine kindness and professionalism.
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My experience with Barnard ...
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5 Star Review
Gissel
By : 'Thiru'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W4
Oct 8, 2021
People found this helpful1
My experience with Barnard Marcus was extremely friendly & helpful. Gissel my contact there was very helpful and higly knowledgeable in the area of sales. She guided me through the whole buying process and kept me updated on the progress. She always answer her phone and return my calls back ... Read Full Review
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Thiru Thaya said about Barnard Marcus
Services : Sales( As a Buyer )Date: 8th Oct 2021
My experience with Barnard Marcus was extremely friendly & helpful. Gissel my contact there was very helpful and higly knowledgeable in the area of sales. She guided me through the whole buying process and kept me updated on the progress. She always answer her phone and return my calls back without dely. Very friendly personality and honest in her opinion, which is normally a rare commodity within the estate agents.
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5 Star Review
Aleksandra
By : 'Marie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W4
May 12, 2021
People found this helpful0
I just want to say thank you for the most friendly Aleksandra Mrkobrada Lettings Negotiator in Chiswick. She was so professional and spontaneous with her help. Actually I had a view for one apartment,what was not really what I was looking for and she was so spontaneous to show me a second... Read Full Review
Comments (0)I just want to say thank you for the most friendly Aleksandra Mrkobrada
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Marie Rocha said about Barnard Marcus
Services : Letting( As a Tenant )Date: 12th May 2021
I just want to say thank you for the most friendly Aleksandra Mrkobrada
Lettings Negotiator in Chiswick.
She was so professional and spontaneous with her help.
Actually I had a view for one apartment,what was not really what I was looking for and she was so spontaneous to show me a second one,what I was prepared.
She took some extra time,drove me to the second one and show me the apartment.
What a service.
I just can recommend their help and today I already received an email, where she offered to help me to find my future home.
Thank you,it was so lovely.
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Great experience with Deejay ...
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5 Star Review
Deejay
By : 'Manuela'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W5
Mar 22, 2021
People found this helpful0
I had the best experience with Deejay Sullivan from Barnard Marcus, he was amazing through out the whole property buying process. Also appreciate that he put us first as the client and was extremely patient, helpful and stayed in communication (follow up even after he has done his part). I... Read Full Review
Comments (0)I had the best experience with Deejay Sullivan from Barnard Marcus, he was amazing through out the whole property buying process.
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Manuela Jesus said about Barnard Marcus
Services : Sales( As a Buyer )Date: 22nd Mar 2021
I had the best experience with Deejay Sullivan from Barnard Marcus, he was amazing through out the whole property buying process.
Also appreciate that he put us first as the client and was extremely patient, helpful and stayed in communication (follow up even after he has done his part).
I will definitely recommend using his service! Thanks Deejay!
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The worst letting agent ever. ...
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1 Star Review
Ashleigh
By : 'Chan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
Jan 16, 2021
People found this helpful1
The worst letting agent ever. Unprofessional and irresponsible. Water leakage, ceiling collapse, electricity cut off... what could be even worse. Our light cuts off, contract comes saying there is short cut due to water leakage upstairs. Our agent simply replied saying it is solely our... Read Full Review
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Chan said about Barnard Marcus
Services : Letting( As a Tenant )Date: 16th Jan 2021
The worst letting agent ever. Unprofessional and irresponsible. Water leakage, ceiling collapse, electricity cut off... what could be even worse. Our light cuts off, contract comes saying there is short cut due to water leakage upstairs. Our agent simply replied saying it is solely our responsibility to change light bulbs. It is completely not helping and has no sense at all simply saying it is our responsibility. Stay away from their recommendation and service (oh sorry no service at all)
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5 Star Review
Stuart
By : 'Michelle'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W4
Nov 22, 2020
People found this helpful0
Thank you Barnard Marcus for the excellent service. I was very fortunate to have Mr Stuart Bunce to assist me on the purchase of the Chiswick property. Stuart has been very professional, attentive to the the buyer need, excellent in communication skills and very patient. Being a first time... Read Full Review
Comments (0)Thank you Barnard Marcus for the excellent service. I was very fortunate to have Mr Stuart Bunce to assist me on the purchase of the Chiswick property.
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Michelle said about Barnard Marcus
Services : Sales( As a Buyer )Date: 22nd Nov 2020
Thank you Barnard Marcus for the excellent service. I was very fortunate to have Mr Stuart Bunce to assist me on the purchase of the Chiswick property.
Stuart has been very professional, attentive to the the buyer need, excellent in communication skills and very patient. Being a first time overseas investor, he has given me valuable guidance during the process (including selecting the solicitor and dealing with the broker).
What I appreciate the most is Stuart's skill in negotiation and responsiveness. He helped me as a buyer to reach an ideal property price and along the way he provided me timely update.
I would definitely recommend Barnard Marcus ( Stuart) service to people.
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Would NEVER ...
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1 Star Review
Sara
By : 'Unhappy'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : TW8
Jun 4, 2019
People found this helpful1
Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to... Read Full Review
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Unhappy customer said about Barnard Marcus
Services : Sales( As a Buyer )Date: 4th Jun 2019
Please stay away for your own best! This is the most unprofessional and rudest real estate agency ever experienced. We would never recommend these guys to anyone!
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Professional service from ...
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5 Star Review
Ann-Marie
By : 'Tammy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W4
Aug 28, 2018
People found this helpful0
I am a tenant in a property managed by Barnard Marcus and our Property Co-ordinator, Ann-Marie Kirby, has been absolutely amazing since taking over management. She quickly replies to our emails, liaises with the landlord and gets any issues sorted out quickly and with the minimum of fuss. She is... Read Full Review
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Tammy said about Barnard Marcus
Services : Letting( As a Tenant )Date: 28th Aug 2018
I am a tenant in a property managed by Barnard Marcus and our Property Co-ordinator, Ann-Marie Kirby, has been absolutely amazing since taking over management. She quickly replies to our emails, liaises with the landlord and gets any issues sorted out quickly and with the minimum of fuss. She is professional, efficient and a pleasure to deal with. She really goes the extra mile! Thank you Ann-Marie.
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Worst agency ...
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1 Star Review
By : 'Mariana'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : TW80
Jun 22, 2018
People found this helpful2
The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property. I will list the problems we had during only 11 months of rental: They offered us a flat with parking, once we moved we discovered that we did not have an allocated... Read Full Review
Comments (0)The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property.
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Mariana said about Barnard Marcus
Services : Letting( As a Tenant )Date: 22nd Jun 2018
The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property.
I will list the problems we had during only 11 months of rental:
They offered us a flat with parking, once we moved we discovered that we did not have an allocated space.
They gave us a broken key to the bike storage and it took months to get a new one.
The inventory report did not detail any of the damage to the floor, we asked that they made an addendum and in spite of doing so, they claimed money to cover these damages at the end of the rent. We had to claim the deposit and although the arbitrator finally gave us the reason, we took months in recovering the money. They even wanted to charge us money to repair structural floor screams!
In winter, the hot water heater broke down and it took 3 weeks to repair it!
They calculated badly the money that we had to pay in the last month, I had to demand that they review it for weeks and never returned the money that it pays for more.
They put pressure on us with multiple calls and emails to leave the floor before the agreed date.
Avoid these people by all means!
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Furnished for Barnard Marcus ...
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1 Star Review
By : 'n/a'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : W6
Jun 20, 2018
People found this helpful0
Ahhh Klaudia! Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to ... Read Full Review
Comments on Agent Fees
good
Comments (0)Ahhh Klaudia!
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n/a said about Barnard Marcus
Services : Letting( As a Tenant )Date: 20th Jun 2018
Ahhh Klaudia!
Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment.
I proceeded to put down a deposit on the apartment, and it was confirmed -even in writing via email- that it came furnished.
Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be present for a period. (Eventually I understood that she had been fired).
On the day of the move in:
Waiting again outside for her substitute Jamal to deliver the keys for the apartment as agreed, I had to call up to see where he was 1 hour after the appointment, only to find him in the office - where his answer was: "oh, is no one there with the keys to let you in?!"
He eventually made it over and I was handed the keys and told to "enjoy my new apartment" at which point he turned away and dashed off.
Opened the door only to find that 'furnished' for Barnard Marcus means: 1 chest of drawers, 1 cupboard, and a desk.
Had to run after him down the road and demanded that he came back into the apartment and solved the situation immediately.
After a quick resolution to get a bed in at the agency's expenses, the day after - I was told that as for the sofa, they could only provide a used red sofa - that I couldn't even have a photo of.
I was told by Klaudia's substitute, Jamal Rjoul, that "at least that's better than nothing", and "it's either that, or I can buy one myself, because then I get the choice of colour".
In the end, we agreed on the agency crediting me £100 towards a sofa of my choice (!!)
22 days after moving in and having sourced myself a sofa, and taken another day off work for delivery - still no sign of the £100.
All under the supervision of Oliver Haley the Lettings Manager at the Barnard Marcus Chiswick branch.
Well done guys - a great service .
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Initially there was always a ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W4
Feb 26, 2018
People found this helpful0
Initially there was always a good response to any queries from myself or my tenants and then if I am honest there was time when i had long delays or no response in answering some of my requests until LAUREN KELLY became the agent at point of contact. I now find my queries or those from my tenants... Read Full Review
Comments on Agent Fees
When the jobs done well you don't mind the fees.
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Michael at Sutton said about Barnard Marcus
Services : Letting( As a Owner )Date: 26th Feb 2018
Initially there was always a good response to any queries from myself or my tenants and then if I am honest there was time when i had long delays or no response in answering some of my requests until LAUREN KELLY became the agent at point of contact. I now find my queries or those from my tenants are dealt with quickly and efficiently.
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I am writing specifically ...
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5 Star Review
Ashleigh
By : 'MIKE'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW66
Feb 22, 2018
People found this helpful2
I am writing specifically about Ashleigh rather than the agency. Barnard Marcus acted for me and unfortunately its accounts receivable department failed to act on overdue payments for over 7 months. In addition the agency could not find my leases. However when I needed help with my tenant's ... Read Full Review
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MIKE said about Barnard Marcus
Services : Letting( As a Owner )Date: 22nd Feb 2018
I am writing specifically about Ashleigh rather than the agency. Barnard Marcus acted for me and unfortunately its accounts receivable department failed to act on overdue payments for over 7 months. In addition the agency could not find my leases. However when I needed help with my tenant's check out and assistance regarding a matter with my deposit Ashleigh stepped in a methodically and quickly addressed all issues. It was a pleasure dealing with Ashleigh and I am hoping someone poaches her quickly!
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One of the most unorganised ...
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1 Star Review
By : 'Simply'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W4
Nov 10, 2017
People found this helpful4
One of the most unorganised and careless team of agents I have ever seen , nothing to recommend about it just to stay away from their service . Unprofessional is the simplest and the best word to describe them . ( Chiswick branch to be more precise )... Read Full Review
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Simply avoid them said about Barnard Marcus
Services : Letting( As a Owner )Date: 10th Nov 2017
One of the most unorganised and careless team of agents I have ever seen , nothing to recommend about it just to stay away from their service . Unprofessional is the simplest and the best word to describe them . ( Chiswick branch to be more precise ) .
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Incompetent. Avoid.. Must be ...
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1 Star Review
By : 'Moxonsue'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : W4
Oct 23, 2017
People found this helpful0
Incompetent. Avoid.. Must be desperate for business. Still receiving weekly calls about a property I sold 10 years ago. Despite me repeatedly telling them this..they still call me but are unsure how this can happen as I have been deactivated. Today they insisted I am calling them. Not sure why I... Read Full Review
Comments on Agent Fees
No/a
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Moxonsue said about Barnard Marcus
Services : Letting( Admin )Date: 23rd Oct 2017
Incompetent. Avoid.. Must be desperate for business. Still receiving weekly calls about a property I sold 10 years ago. Despite me repeatedly telling them this..they still call me but are unsure how this can happen as I have been deactivated. Today they insisted I am calling them. Not sure why I would call them to sell a property I do not have. Smarmy sales agents.
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Would not ...
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW9
Oct 9, 2017
People found this helpful0
Would not recommend!! I'm letting a flat through them and have been instructed to contact Barnard Marcus if anything, not the landlord. They are so unhelpful. We had a leak under the kitchen zink and water leaked all over the wooden floor. It took 3 days before they sent a plumber. They... Read Full Review
Comments (0)Would not recommend!!
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Disappointed said about Barnard Marcus
Services : Letting( As a Tenant )Date: 9th Oct 2017
Would not recommend!!
I'm letting a flat through them and have been instructed to contact Barnard Marcus if anything, not the landlord. They are so unhelpful.
We had a leak under the kitchen zink and water leaked all over the wooden floor. It took 3 days before they sent a plumber.
They came around to take pictures half way through our contract to make sure the flat was taken care of. These images were deleted by accident and we had to re-arrange...
They also charge a ridiculous "admin" fee of almost £200 when staying longer than your original contract, which you would think is a good thing for them.
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I put an offer to a rental ...
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1 Star Review
Denim
By : 'K'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W4
Sep 9, 2017
People found this helpful0
I put an offer to a rental property advertised by Barnard and Marcus. I've told that I need to provide our debit/credit card information in order to put an offer. I was also promised that nothing was going to be charged on the card if the landlord did not accept the offer. Our offer got rejected... Read Full Review
Comments (0)I put an offer to a rental property advertised by Barnard and Marcus.
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K A said about Barnard Marcus
Services : Letting( As a Prospective Landlord/Tenant )Date: 9th Sep 2017
I put an offer to a rental property advertised by Barnard and Marcus.
I've told that I need to provide our debit/credit card information in order to put an offer. I was also promised that nothing was going to be charged on the card if the landlord did not accept the offer.
Our offer got rejected by the landlord but I still got charged £500 and haven't received a refund 3 weeks after.
I contacted my bank to open a dispute since their staff is not helpful.
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