<p>Unreliable agents, </p><p> A complaint email from yesterday's unsuccessful viewing. </p><p> Just following up to let people know that I requested a viewing 6 days ago for a specific flat, I was booked in alright and confirmed to see a flat with a balcony (1st... Read Full Review

I'm very happy with this agency, they did more that i was expecting, we contacted with them to see a property, the staff always were very kind and helpful with the process, to rent a property require a lot of documents and procedures and they helped and support to me to do everything all... Read Full Review

<p>Beware Andreja in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court. Refused to give our tennant's a refund for overpaid rent (+1k). Whole... Read Full Review

I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch West Kensington): - They locked us out of... Read Full Review

Only dealt with the Shepherds Bush branch for the first time. I cancelled an appointment for which the person I was dealing with over the phone replied by sending me a sarcastic and rude reply. I will avoid them in the future, so should you. As if advised her of a deposit of £800,000 cash in the... Read Full Review

Barnard Marcus has managed my property for almost two years now. I've had a number of property managers which have not been satisfactory but my current manager Ellen Roberts has been great. Very helpful and organised. She always has a friendly manner and is very quick to get any issues there may... Read Full Review

Melissa has been extremely helpful in dealing with the property management of our property in Shepherds Bush. She has responded to queries quickly and provided a good level of communication. We have had a bit of a challenging time with other account handlers who have been looking after our... Read Full Review

We have had excellent service from Melissa since she took over the management of our flat. She has kept us informed, notified us of any problems and then carried out any required action in a friendly and efficient way. As a landlord, it's also helpful to have a designated agent, like Melissa, so... Read Full Review

Ellen recently became responsible for the management of our four bedroomed house in Hammersmith. I have to say, prior to her taking over, I was becoming a little frustrated with the service we were receiving from this agent. Ellen immediately took hold of the situation. She has been extremely... Read Full Review

Ellen Roberts was the agent in charge of the management of my London property for the past few months. I am very pleased with her friendly, punctual and very professional way in which she deals with all small and big matters which inevitably... Read Full Review

I found Gisella to be very professional and at the same time friendly and attentive. She responded well to my questions and queries and paid attention to my needs and requirements. She managed to find me a place which fitted both my likes and budget and I was very happy with her service. I would... Read Full Review

This agent was very helpfull with finding a house really quickly for me to move in, because I came from abroad so I needed something that suited my needs and she found the perfect house in the small time she... Read Full Review

Gisella guided me through renting my first property with patience and great advice. Made the experience a lot less stressful than it would otherwise have... Read Full Review

nana was very welcoming and positive - great tour around the place upon 1st visit with good knowledge of the property and area - also happy for 2nd viewing ruby was very efficient in sending the documents... Read Full Review

Thank you Ruby, for taking care of our affairs so professionally, it is comforting to know good customer service still exists :-) Thank you Nana - you knew this was the right house for us... Read Full Review

This is my first time letting a property in London. Gareth's help has been invaluable during the entire process - he helped answer many of my novice questions, was very patient in all our dealings, helped me to furnish the apartment, and most importantly was able to find me a tenant quickly.... Read Full Review

When I instructed Barnard Marcus to let my apartment Gisella acted on my instruction in professional manner and unlike the other agents she got a few applicants through the door and on the same day and within 24 hours of me instructing the agent she manage to get me a tenant for the asking price.... Read Full Review

Gisella was really nice, smiling and helpful only bad point concerns the refund of the depposit which took too... Read Full Review

I was very impressed with the service provided by Gisella Rappa. She came to our initial meeting fully prepared with comparable rental evidence, took the time to understand the type of tenant that I wanted for the flat and was realistic about the level of rent that could be achieved. Although... Read Full Review

Giselle is very professional in her field,very concientious and "get the job done attitude" she is a credit to the agency and i wish her to go from strength to... Read Full Review