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London, SW5
1.5/5, 8 Reviews
14% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
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"Do not sign with Barnard..."
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1 Star Review
By : 'tj'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SW10
20 Feb 2025
People found this helpful0
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among Barnard Marcus employees, particularly Veronika, who has repeatedly provided conflicting information and failed to follow through on commitments, leaving us constantly redirected with no resolution. Our concerns—including the failure to provide a professionally cleaned flat as agreed in our lease, repeated delays in addressing maintenance issues, discrepancies in the inventory report, and the refusal to reimburse us cleaning costs despite clear evidence—have been repeatedly ignored. We are still waiting on reimbursements and have multiple outstanding repairs that have yet to be addressed. The poor communication has extended to serious issues, such as a gas leak, during which Barnard Marcus failed to provide timely or clear guidance. On movein day, they had not even secured the landlord’s signature on the contract and failed to provide us with a key to the trash bins, creating unnecessary complications. There has also been a clear breakdown in communication between Barnard Marcus, the handyman, the landlord, and us, further delaying critical fixes. Despite repeated followups, Barnard Marcus has yet to take proper responsibility their mismanagement, lack of care, and lack of professionalism, leaving us to navigate these ongoing issues on our own. It's been a frustrating experience, to say the least. Do not sign with Barnard Marcus.
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Wimbledon Park Road
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 40% | £0 | £0 |
| Lettings | 0% | 40% | £1,400 | £2,500 |
Address
Barnard Marcus
279 Old Brompton Road, London, Greater London
SW5 9JA
020 7244 7337
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- Lettings
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- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
Do not sign with Barnard ...
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1 Star Review
By : 'tj'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
20 Feb 2025
People found this helpful
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among ... Read Full Review
Comments (0)
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among Barnard Marcus employees, particularly Veronika, who has repeatedly provided conflicting information and failed to follow through on commitments, leaving us constantly redirected with no resolution.
Was this helpful?:
tj said about Barnard Marcus
Services : Letting( As a Tenant )Date: 20th Feb 2025
I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among Barnard Marcus employees, particularly Veronika, who has repeatedly provided conflicting information and failed to follow through on commitments, leaving us constantly redirected with no resolution.
Our concerns—including the failure to provide a professionally cleaned flat as agreed in our lease, repeated delays in addressing maintenance issues, discrepancies in the inventory report, and the refusal to reimburse us cleaning costs despite clear evidence—have been repeatedly ignored. We are still waiting on reimbursements and have multiple outstanding repairs that have yet to be addressed.
The poor communication has extended to serious issues, such as a gas leak, during which Barnard Marcus failed to provide timely or clear guidance. On movein day, they had not even secured the landlord’s signature on the contract and failed to provide us with a key to the trash bins, creating unnecessary complications. There has also been a clear breakdown in communication between Barnard Marcus, the handyman, the landlord, and us, further delaying critical fixes.
Despite repeated followups, Barnard Marcus has yet to take proper responsibility their mismanagement, lack of care, and lack of professionalism, leaving us to navigate these ongoing issues on our own. It's been a frustrating experience, to say the least. Do not sign with Barnard Marcus.
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Orribile ...
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1 Star Review
By : 'Gaia'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : W8
17 Dec 2019
People found this helpful1
Orribile experience Me and my flatmate had a terrible issue in our property, due to the bad works done on the roof, when was raining hard the water filtered and poured from the ceiling to the bathroom and one bedroom. there were leaks and cracks in any part of the property and the damage... Read Full Review
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Comments (0)Orribile experience
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Gaia said about Barnard Marcus
Services : Letting( As a Tenant )Date: 17th Dec 2019
Orribile experience
Me and my flatmate had a terrible issue in our property, due to the bad works done on the roof, when was raining hard the water filtered and poured from the ceiling to the bathroom and one bedroom. there were leaks and cracks in any part of the property and the damage didn't allowed us to turn on the bathroom lights. This issue lasts for 3 months and our landlord acted terribly disappearing and promising us compensation for the disturb. The agents were totally indifferent about this situation defending constantly the landlord and without helping us in any way. I ask myself for what i've payed the agency fee and why after the payment they just didn't care of clients. worst experience ever.
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Worse ever! Landlord service ...
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1 Star Review
By : 'Wimbledon'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
22 Feb 2018
People found this helpful0
Worse ever! Landlord service is just a rip off. I am now in trouble as they never took of the tax which they are supposed. They kept payments for up to 4 months with the excuse that they have IT problems. Staff changes all the time and you don't have a point of contact. Tenants moved out and... Read Full Review
Comments on Agent Fees
fee is too high for what was delivered
Comments (0)Worse ever! Landlord service is just a rip off.
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Wimbledon Park Road said about Barnard Marcus
Services : Letting( As a Owner )Date: 22nd Feb 2018
Worse ever! Landlord service is just a rip off.
I am now in trouble as they never took of the tax which they are supposed. They kept payments for up to 4 months with the excuse that they have IT problems. Staff changes all the time and you don't have a point of contact.
Tenants moved out and I have to pay the Gas bills as they didn't not check this.
I lost a lot of money while using Barnard Marcus as letting agency.
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Paid deposit and agent fee ...
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1 Star Review
Agne
Line
By : 'Noemi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW5
31 Aug 2017
People found this helpful3
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. They still have our deposit. Don't ever use @BarnardMar... Read Full Review
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Noemi said about Barnard Marcus
Services : Letting( As a Tenant )Date: 30th Aug 2017
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. They still have our deposit. Don't ever use @BarnardMar #scammers#NOtoBarnardMarcus#NOtoscammingpeople#NOtostateagentslikethisone
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Paid deposit and agent fee ...
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1 Star Review
By : 'Valentina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW5
31 Aug 2017
People found this helpful5
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use... Read Full Review
Comments (0)Was this helpful?:
Valentina said about Barnard Marcus
Services : Letting( As a Tenant )Date: 30th Aug 2017
Paid deposit and agent fee for apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use @BarnardMar
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Ellen has been incredibly ...
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5 Star Review
Sasha
By : 'SRandall'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW10
18 Jul 2016
People found this helpful3
Ellen has been incredibly helpful and friendly in managing my property. She is always prompt and does her utmost to resolve issues leaving me with very little hassle. I can't thank her enough for her help over the past few... Read Full Review
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SRandall said about Barnard Marcus
Services : Letting( As a Owner )Date: 17th Jul 2016
Ellen has been incredibly helpful and friendly in managing my property. She is always prompt and does her utmost to resolve issues leaving me with very little hassle. I can't thank her enough for her help over the past few months.
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I rented a property and the ...
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1 Star Review
By : 'gjames'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
30 Mar 2011
People found this helpful3
I rented a property and the landlord wanted to sell it so he put and add with Barnard Marcus in Kennington, London. I really didn't care as I was leaving anyway. My only request was to be present while the viewings as I had lots of expensive staff and I just didn't like to have strangers in my... Read Full Review
Comments (0)I rented a property and the landlord wanted to sell it so he put and add with Barnard Marcus in Kennington, London. I really didn't care as I was leaving anyway. My only request was to be present while the viewings as I had lots of expensive staff and I just didn't like to have strangers in my place if I'm not there.
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gjames said about Barnard Marcus
Services : Sales( Prospective Vendor/Buyer )Date: 29th Mar 2011
I rented a property and the landlord wanted to sell it so he put and add with Barnard Marcus in Kennington, London. I really didn't care as I was leaving anyway. My only request was to be present while the viewings as I had lots of expensive staff and I just didn't like to have strangers in my place if I'm not there.
One of the agents came twice with clients and every time when both clients saw the damp in the bedroom, they asked me and told me their concerns about it.
I answered with honesty that that was something regarding the landlord and that it was like that since years but the landlord did nothing yet (hence one of the reasons why I was moving out).
That agent (a woman from Kennington's branch) emailed my landlord and complained about me because I was staying in my property while she was doing the viewings and because those two clients asked me about the damp, I was putting them off to do the sale.
Now, how ignorant is that? First, it is my right to stay in my place if I want to, period. Second, the damp was there to see it. I couldn't hide it, also I didn't want to. Why should I?
I bet that the agent would do anything to hide it and lie to the clients if she could, otherways, why was she complaining about me to my landlord because I spoke (when asked)? Obviously, the agent was not happy with my honesty and she would prefer me out of the property.
One of the managers from that branch kept telling me that there was not need for me to stay in the property while the viewing because they had the keys of the property. At least he told me 10 times! How rude is that?
I am looking myself for a house to buy, I will not use this company.
I will try to go to private sellings because most of them (state agents) are just a bunch of uneducated, ignorant and rude people who only interest is to make a profit no matter how.
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The service was absolutely ...
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1 Star Review
By : 'Andie'
Services : Letting( As a Tenant )
Would you recommend ? : No
19 Jan 2011
People found this helpful2
The service was absolutely appalling. My contract became periodic at the end of the initial fixed term. I was happy to stay but the landlord became a bit dodgy towards the end of the tenancy. He asked me to pay him the rent in cash, which I was supposed to give to BM. He said he didn't want to use... Read Full Review
Comments (1)Was this helpful?:
Andie said about Barnard Marcus
Services : Letting( As a Tenant )Date: 19th Jan 2011
The service was absolutely appalling. My contract became periodic at the end of the initial fixed term. I was happy to stay but the landlord became a bit dodgy towards the end of the tenancy. He asked me to pay him the rent in cash, which I was supposed to give to BM. He said he didn't want to use the agency anymore. Then all of a sudden he wanted to increase the rent. I told the agent from BM about my situation. He asked me not to pay the landlord the rent and I should give BM the money directly no matter what. There was a lot of confusions and hassles. I was frustrated so I decided to move out. BM said I had to give one month notice even my contract has become periodic. I had to pay the 'one month notice rent' even though I don't live in the property. I refused to pay because I moved out already. The agent tried to threaten me by saying that they will take legal action and when it comes to court, it will favour the landlord but not me blah blah blah. They are only nice to you at the beginning when you pay them the money. They do not help you at all when you have problem with your flat.
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By : Honest Estate Agent
10 May 2011Andie your problem was with your landlord, who asked you to pay him directly and not the agency probably so that he would avoid paying their renewal fee. The agency did nothing wrong here and the...
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