Services : Letting( As a Tenant )Date: 13th Dec 2024
We had a very good experience with Harrison finding our new property to let. He is friendly, professional and diligent. Thank you Harrison!
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Excellent ...
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5 Star Review
Aidan
By : 'Jerry' Services : Sales( As a Vendor ) Sold price : £338000 Would you recommend ? : Yes Postcode : NR15
Sep 11, 2024
People found this helpful0
Aiden was very helpful and knowledgeable during the signing on process. Zoe and Nicola were very helpful and diligent throughout the process - regularly chasing responses and providing... Read Full Review
Services : Sales( As a Vendor )Date: 11th Sep 2024
Aiden was very helpful and knowledgeable during the signing on process. Zoe and Nicola were very helpful and diligent throughout the process - regularly chasing responses and providing updates.
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After diligently choosing ...
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1 Star Review
By : 'Steve' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : IP23
Sep 1, 2024
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After diligently choosing William H Brown in Diss to sale my property, I found their professionalism to be dreadful, a somewhat disappointing experience throughout. They listed my property without determining it was timber frame. I had significant interest in the first week with several views and... Read Full Review
After diligently choosing William H Brown in Diss to sale my property, I found their professionalism to be dreadful, a somewhat disappointing experience throughout. They listed my property without determining it was timber frame. I had significant interest in the first week with several views and an offer made in the first week. Unfortunately, this wasn't proceedable as the buyers struggled to secure a mortgage, had it been noted on the listing earlier as to the nature of the structure it would have saved considerable wasted time for me and potential buyers. I found the branch to be poorly managed with calls not being returned, with one occasion having been told of a call back in 10 minutes finally having my call reciprocated four hours later, and this proved to be a frustrating pattern of communication throughout, with staff invariably engaged or away from their desks, contact through e-mail was equally dire with mail going unanswered for several days or if at all. When I did get to speak with the manager of the branch, her manner was somewhat patronizing and I was misinformed with details of placing my property into auction being particularly notable for a level incompetence with both the Norwich branch as well as the Diss branch, in equal measure, with my property not being fetured straight away due to technical issues, to summaries, incompetent, unprofessional and sloppy, would never recommend or use again.
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False and misleading ...
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1 Star Review
By : 'Unhappy' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £1100 Would you recommend ? : No Postcode : IP13
Jan 4, 2023
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False and misleading advertising of properties. Don't divulge important information, just trying to get your details to join their mailing... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Jan 2023
False and misleading advertising of properties. Don't divulge important information, just trying to get your details to join their mailing list.
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I cannot rate William H Brown ...
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5 Star Review
By : 'Kate' Services : Sales( As a Vendor ) Sold price : £227500 Would you recommend ? : Yes Postcode : IP22
Jun 28, 2020
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I cannot rate William H Brown Diss highly enough.
They were always there through the rough and the smooth and where our chain could of broken so many times they helped us to keep it together!
Very professional and... Read Full Review
Services : Sales( As a Vendor )Date: 28th Jun 2020
I cannot rate William H Brown Diss highly enough. They were always there through the rough and the smooth and where our chain could of broken so many times they helped us to keep it together! Very professional and friendly.
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Rudeness ...
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1 Star Review
By : 'Rude' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : IP22
May 21, 2019
People found this helpful1
One of the rudest most impolite firms I have ever had the displeasure of dealing with. They really do think they are God's... Read Full Review
One of the rudest most impolite firms I have ever had the displeasure of dealing with. They really do think they are God's gift
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brilliant ...
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5 Star Review
By : 'scott' Services : Mortgages Would you recommend ? : Yes Postcode : IP22
Oct 27, 2018
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this was my first time buying a house and William h brown couldn't have made it easier, especially Kabeer their in-house mortgage adviser. very helpful and knowledgeable and made the whole process very... Read Full Review
this was my first time buying a house and William h brown couldn't have made it easier, especially Kabeer their in-house mortgage adviser. very helpful and knowledgeable and made the whole process very easy.
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Estate ...
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5 Star Review
Harvey
By : 'Loreta' Services : Other Would you recommend ? : Yes Postcode : PE37
Oct 2, 2018
People found this helpful0
I have spoken to Harvey on the phone several times regarding properties. He is very friendly and helpfull and will go extra mile to help his customers. William h.Brown office is furtherst from my house , but Harvey has been searching properties for us in our area and emailing us regularly. Thank... Read Full Review
I have spoken to Harvey on the phone several times regarding properties. He is very friendly and helpfull and will go extra mile to help his customers. William h.Brown office is furtherst from my house , but Harvey has been searching properties for us in our area and emailing us regularly. Thank you ever so much Harvey for your help much appreciated.
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Very friendly and overall ...
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4 Star Review
Courtney
By : 'DoctorJ87' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : Yes Postcode : IP17
Feb 1, 2018
People found this helpful0
Very friendly and overall takes an interest in the issues that you're having.
Communication could be slightly better as when the works were originally completed I was not notified and had to chase to find this out. Also the painter/decorator turned up unannounced and naturally caused quite a... Read Full Review
Comments on Agent Fees
For this particular kind of work I appreciate that there are no fees involved.
I do object to tenancy renewal fees as changing the dates on an existing tenancy agreement does not involve a lot of work.
I also dislike that I have not been allowed to move to a periodic tenancy agreement d I have been at the property for nearly 2 years. It is extremely difficult to try to plan your life around intervals of 6/12/24 months.
Services : Letting( As a Tenant )Date: 1st Feb 2018
Very friendly and overall takes an interest in the issues that you're having.
Communication could be slightly better as when the works were originally completed I was not notified and had to chase to find this out. Also the painter/decorator turned up unannounced and naturally caused quite a disruption so it would have been nice to have advanced notice of this (though I appreciate Courtney herself was not made aware of this herself).
Courtney is very good at following up.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.