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Croydon, CR0
3.3/5, 39 Reviews
62% Recommended
50% letting valuation accuracy
80% letting fee satisfaction
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"Most unprofessional agency..."
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1 Star Review
By : 'Martina'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : CR0
11 Nov 2022
People found this helpful0
This is the worst agency we ever dealt with. We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund. I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now. Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission, see email as proof. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
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Felicia Cunningham
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 80.00% | £900 | £1,500 |
Address
Barnard Marcus
50 Lower Addiscombe Road, Croydon, Greater London
CR0 6AA
0208 6809226
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
Absolutely useless. I have ...
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1 Star Review
By : 'Niko'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : No
Postcode : CR0
29 Nov 2024
People found this helpful0
Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting back at me and the property is still being advertised without my permission. Not sure if it's just the Croydon branch, but terrible... Read Full Review
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Niko said about Barnard Marcus
Services : Sales( As a Vendor )Date: 29th Nov 2024
Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting back at me and the property is still being advertised without my permission. Not sure if it's just the Croydon branch, but terrible services.
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Highly ...
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5 Star Review
By : 'Lily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
24 Aug 2024
People found this helpful0
Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire experience and helped me get everything sorted. Would highly recommend if you are looking to rent in... Read Full Review
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Lily Germanov said about Barnard Marcus
Services : Letting( As a Tenant )Date: 24th Aug 2024
Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire experience and helped me get everything sorted. Would highly recommend if you are looking to rent in Croydon.
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Excellent experience all ...
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5 Star Review
Carrie
Kelly
By : 'Alistair'
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : No
Postcode : CR0
29 Dec 2022
People found this helpful0
My wife and I recently used Barnard Marcus to sell our house in Croydon. From start to finish Carrie and her team were professional, responsive, proactive and trustworthy. Really please with the end to end service and would highly recommend... Read Full Review
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Alistair said about Barnard Marcus
Services : Sales( As a Vendor )Date: 29th Dec 2022
My wife and I recently used Barnard Marcus to sell our house in Croydon. From start to finish Carrie and her team were professional, responsive, proactive and trustworthy. Really please with the end to end service and would highly recommend them.
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Worst ever experience they ...
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1 Star Review
By : 'Felicia'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : CR0
1 Dec 2022
People found this helpful0
Worst ever experience they state that the property is ready for you to move in on the 30th and they take the holding deposit and on the 30th they inform us that they have not heard from the landlord and then they state that they will show us more properties they took one month to give us this... Read Full Review
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Felicia Cunningham said about Barnard Marcus
Services : Letting( As a Tenant )Date: 1st Dec 2022
Worst ever experience they state that the property is ready for you to move in on the 30th and they take the holding deposit and on the 30th they inform us that they have not heard from the landlord and then they state that they will show us more properties they took one month to give us this information
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Most unprofessional agency ...
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1 Star Review
By : 'Martina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
11 Nov 2022
People found this helpful0
This is the worst agency we ever dealt with. We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund. I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the ... Read Full Review
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Comments (0)This is the worst agency we ever dealt with.
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Martina said about Barnard Marcus
Services : Letting( As a Tenant )Date: 11th Nov 2022
This is the worst agency we ever dealt with.
We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.
I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.
Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission, see email as proof. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law.
Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
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Excellent customer service. ...
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5 Star Review
Paul
By : 'Newman'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE25
7 Nov 2022
People found this helpful0
Excellent customer service. Great team work in finding a nice house for us. Happy to chosen your agency. Especially thanks to... Read Full Review
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Newman said about Barnard Marcus
Services : Letting( As a Tenant )Date: 7th Nov 2022
Excellent customer service. Great team work in finding a nice house for us. Happy to chosen your agency. Especially thanks to Paul.
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I'm so please with the ...
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5 Star Review
Carrie
Carla
By : 'Luis'
Services : Land & New Homes
Sold price : £150000
Would you recommend ? : Yes
Postcode : SE25
7 Oct 2022
People found this helpful0
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with the Solicitors. Carrie and Carla where amazing helping... Read Full Review
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Luis Hernandez said about Barnard Marcus
Services : Land & New Homes( )Date: 6th Oct 2022
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with the Solicitors. Carrie and Carla where amazing helping me all the time. my name is Luis Hernandez
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I'm so please with the ...
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5 Star Review
Carrie
Carla
By : 'Luis'
Services : Land & New Homes
Sold price : £150
Would you recommend ? : Yes
Postcode : SE25
7 Oct 2022
People found this helpful0
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with the Solicitors. Carrie and Carla where amazing helping... Read Full Review
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Luis Hernandez said about Barnard Marcus
Services : Land & New Homes( )Date: 6th Oct 2022
I'm so please with the services I received from this agency, the did help me to buy a property from the very beginning until now that we Exchanged Contracts, they allways replied to my emails and help me with all the enquires I had with the Solicitors. Carrie and Carla where amazing helping me all the time. my name is Luis Hernandez
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I used Barnard Marcus to sell ...
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5 Star Review
Kelly
By : 'Maria'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR0
7 Feb 2022
People found this helpful0
I used Barnard Marcus to sell my property end of last year. The service I received was very good in particularly Kelly was vey professional and kept us informed as the sale made progress. All in all very happy with their... Read Full Review
Comments (0)I used Barnard Marcus to sell my property end of last year. The service I received was very good in particularly Kelly was vey professional and kept us informed as the sale made progress.
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Maria said about Barnard Marcus
Services : Sales( As a Vendor )Date: 7th Feb 2022
I used Barnard Marcus to sell my property end of last year. The service I received was very good in particularly Kelly was vey professional and kept us informed as the sale made progress.
All in all very happy with their services
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Very positive and efficient ...
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4 Star Review
Kelly
By : 'Duncan'
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : Yes
Postcode : CR0
10 Nov 2021
People found this helpful0
Very positive and efficient at selling our house. Went through quickly. They kept us in touch frequently as sale... Read Full Review
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Duncan Fry said about Barnard Marcus
Services : Sales( As a Vendor )Date: 10th Nov 2021
Very positive and efficient at selling our house. Went through quickly. They kept us in touch frequently as sale progressed.
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It’s a shame it ...
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1 Star Review
Ashley
By : 'Trix'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CR0
19 Jun 2021
People found this helpful0
It’s a shame it isn’t possible to give a zero star review, because if I could, I would! We arranged a viewing of a flat in Ludford Close Croydon today and were informed Ashley would be there to meet us. We travelled for FOUR HOURS to be there and Ashley didn’t turn... Read Full Review
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Trix said about Barnard Marcus
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Jun 2021
It’s a shame it isn’t possible to give a zero star review, because if I could, I would! We arranged a viewing of a flat in Ludford Close Croydon today and were informed Ashley would be there to meet us. We travelled for FOUR HOURS to be there and Ashley didn’t turn up! Not only that, but two other couples had been booked in to view at the same time as us. We were all standing there like idiots and all trying to call or text the agents (no response at all!). We all gave up in the end. We have decided to go with Foxtons instead who were professional, prompt and couldn’t have been more informative and helpful. Barnard Marcus - you e got a few lessons to learn!!
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The Addiscombe branch was ...
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4 Star Review
Alex
By : 'Janet'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : CRO
20 Jan 2020
People found this helpful0
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job... Read Full Review
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Janet Diabene said about Barnard Marcus
Services : Letting( As a Tenant )Date: 20th Jan 2020
The Addiscombe branch was really nice and so understanding even though I gave them so much pressure ,they managed to get me a property right on time. So grateful to the team for a good job done
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The ...
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5 Star Review
Jermaine
Lia
By : 'Alin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
16 Apr 2019
People found this helpful1
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job... Read Full Review
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Alin said about Barnard Marcus
Services : Letting( As a Tenant )Date: 15th Apr 2019
Very friendly staff, ready to help you eny time , you feel like home every time when you enter the agency. I never find people more polite and wonderful like them . They do the best job ð¤
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Simple ...
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5 Star Review
By : 'MARTHA'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CR0
12 Mar 2019
People found this helpful0
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic... Read Full Review
Comments on Agent Fees
HIGHLY RECOMMENDED
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MARTHA said about Barnard Marcus
Services : Letting( As a Tenant )Date: 12th Mar 2019
This team , its been nothing but pleasure dealing with them. They were quick to respond to your calls and emails, were professional and polite. Jasmin and leya had been absolutely fantastic throughout.
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Very satisfied ...
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4 Star Review
By : 'Lisa'
Services : Sales( As a Vendor )
Sold price : £217000
Would you recommend ? : Yes
Postcode : UB32
10 Sept 2018
People found this helpful0
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property. Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was the right choice of estate agent to... Read Full Review
Comments on Agent Fees
Reasonable fees, transparent from the outset so I knew exactly what I would be paying, no matter how much my property sold for (within a given price range)
Comments (0)I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property.
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Lisa said about Barnard Marcus
Services : Sales( As a Vendor )Date: 9th Sep 2018
I used Barnard Marcus Hayes earlier this year, after having a sales fall through on my property.
Alan Latchana, the branch manager came to value my property and took me through the whole service they offered in detail. I felt confident that Barnard Marcus was the right choice of estate agent to sell my property and I was right.
It took around 6 weeks to get an offer on my property and around 8-10 viewings in total.
Alan negotiated on my behalf to get the best price for my property, after an acceptable offer had been made.
He then saw things through to completion, working tirelessly during the final week to get contracts exchanged just 2 days before our agreed completion date, because he knew how important it was to us to complete on the date we'd set.
I wouldn't hesitate to use Barnard Marcus again.
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Addiscombe ...
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1 Star Review
Kelly
By : 'Alexsandra'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
2 Jul 2018
People found this helpful1
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch for the sale of my property if I would like to buy the... Read Full Review
Comments on Agent Fees
the most expensive agent in the area and the most poor customer service
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Alexsandra said about Barnard Marcus
Services : Letting( As a Owner )Date: 1st Jul 2018
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch for the sale of my property if I would like to buy the property through them. But I was stonished with the customer service provided! I received an offer on my property after 7-8 months being on the market with this branch but I had to chase the staff for everything - for the offer letter, sale memorandum⦠After accepting my offer, the communication went straight down hill⦠Two people who dealt with my case got sick (Tony & Andre). There were no one in the office to answer my questions. Kerry Finch - the branch manager - did not have a clue about my case (shouldn't the branch manager step in when the office is under staff??? - no she did not!). I called couple of times to the office to pass her a message. I had been promised that she would call me back but she never did! The staff who got sick - never buzzed to put out of office message to inform a client about their sickness & whom a client should contact in their absent. But even Carrie Rudge - the branch partner - does not have this habit! So, you cannot expect much from her staff now! I had been informed by Carrie that after the accepting my offer (it was one month later) I had two viewings on my property! This was cracking, as those days I was at home & there were no viewings! I checked my emails, phone - no emails, no calls, no sms & Barnard Marcus did not have keys from my property in order to do the viewings! However, Carrie was trying to convinced me regarding the viewings as this was what she could see from the system. Does the staff of Barnard Marcus locking a false information into the system???? More over, I was surprised to hear that my property was still on the market after accepting the offer. On this Carrie rudely replied me that I should check the website. Is it a client's duty to check the job which supposed to be done by estate agent & they paid for this to do so? Wh ! y I was not informed that my property is not going to be withdrawn from the market (later my deal failed as the buyer could not get mortgage)? Or by not withdrawing the property from the market the estate agent already anticipated that the buyer is a credit risky one and did not notify me? After one months not getting a sale memorandum I had been told that deal failed but only because I chased them. If I would not chase them - they would keep feeding me with promises to finalise by the end of the week and to send a sale memorandum. When situation became very worried to me (the staff was not replying on my calls) I decided to pop in to the office & to talk face to face. However, when I arrived at 6pm to the office, the office was closed even though the closing time of the office 6.30pm! So, I called to complaint about it & was told that for the couple of days the office closed earlier as there were flees in the office! I cannot understand this - if you close the office earlier - don't you make sure that all calls are re-directed to other branches (it was not done straight away), also why not to put a message on the front door with the optional number to call in case you get a client near your door or a potential client who may want ed to pop for a quick chat? No, nothing these were done! How careless is this branch! Clients are only numbers: one more, one less does not matter for them at all! In order to get my case closed I had to call to the head department who provided me with the name of the area manager (Daniel Cross) but refused to provide his contact details. It took me whole day calling around different branches searching his contact details. When finally I got hold on him I was asked to put my request in writing & he will have 14 days to answer me, as he is an area manager. Great answer but who is going to deal with me those 14 days, while he will be looking into my case? When Daniel reliased that he does not have staff in Addiscombe branch (3 people on sick leave - this what I had been told) - he promised to sort my issue himself. Only when Daniel Cross stepped in, the greatest brach manager Kelly Finch finally gave me a call to apologise. Is this the branch manager who works only when the boss step on her feet? She seem really hard working manager who cares about her branch & clients⦠Barnard Marcus such a big well-known name; it took years to build this name & reputation, why the people like in Addiscombe branch have to destroy this??? Why when other staff working hard to build & maintain good reputation of Barnard Marcus, others only misusing their positions & destroying all good image⦠I gave one star only because their is no negative side rating. For this branch I would definitely give 5 negative stars experience. Stay away from this branch if those people are still around there and you do not want headache in your life!!
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Rude. ...
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1 Star Review
Lia
By : 'LeahNeedsToGo!'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
16 Jun 2018
People found this helpful1
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and speaks to her staff with no respect. She swore at one of... Read Full Review
Comments on Agent Fees
The fees are ok, Leah isn’t though.
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LeahNeedsToGo! said about Barnard Marcus
Services : Letting( As a Tenant )Date: 15th Jun 2018
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and speaks to her staff with no respect. She swore at one of the other estate agents whilst on the phone to me (I believe she thought I was on hold). In all honestly - they're a decent company but that's Leah woman ruins the whole image. I really think she's very unprofessional in she needs to be more like the other manager. There's a manager called Kelly, I dealt with her after Leah and she was extremely professional and I'm extremely thankful for her. Anyway, Leah doesn't deserve to work there. I rest my case. Thank you.
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Just wanted to say a BIG ...
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5 Star Review
Kelly
Emma
By : 'Dinu'
Services : Sales( As a Buyer )
Sold price : £220000
Would you recommend ? : Yes
Postcode : SE25
30 Jan 2018
People found this helpful0
Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments. We also wanted to mention Emma and want to thank you both for truly listening to... Read Full Review
Comments on Agent Fees
Not applicable - property purchase.
Comments (0)Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments.
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Dinu said about Barnard Marcus
Services : Sales( As a Buyer )Date: 30th Jan 2018
Just wanted to say a BIG thank you to Kelly for all the help with our house purchase. We are very happy with the service we received and we really appreciate your tenacity and perseverance during difficult moments.
We also wanted to mention Emma and want to thank you both for truly listening to our problems and acting in a dedicated, professional, and courteous manner.
Should we decide to employ the services of an estate agent in the future, your office will be the first we will consider.
You were all great!
Thank you!
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Kelly, Tony and Angela were ...
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5 Star Review
Kelly
Tony
By : 'Kimberly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE25
12 Jan 2018
People found this helpful0
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction... Read Full Review
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Kimberly said about Barnard Marcus
Services : Sales( As a Vendor )Date: 12th Jan 2018
Kelly, Tony and Angela were extremely supportive during the process of my sale albeit a rather tricky one. I would recommend Barnard Marcus to anyone wishing to sell in the Norwood Junction area.
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I have to say I was very ...
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5 Star Review
Kelly
Angela
By : 'ClaireWatson'
Services : Sales( As a Vendor )
Sold price : £341000
Would you recommend ? : Yes
Postcode : CR0
5 Jan 2018
People found this helpful0
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very patient (I was not the easiest of... Read Full Review
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ClaireWatson said about Barnard Marcus
Services : Sales( As a Vendor )Date: 5th Jan 2018
I have to say I was very impressed with Barnard Marcus (Kelly and Angela @Croydon branch and team) and would definitely use them again. I was kept informed of the progress made for the entire process, she was proactive, very professional and most importantly very patient (I was not the easiest of customers at times!) I could always speak to someone who was up to date with my case if Kelly wasn't available. What a great team of people!!!
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