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Hanley, Stoke on Trent, ST1
2.5/5, 8 Reviews
25% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
No Description Found
"Amazing service from BJB ,..."
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5 Star Review
Natalie
By : 'Alisha'
Services : Property Management()
Would you recommend ? : Yes
Postcode : ST3
Mar 18, 2021
People found this helpful0
Amazing service from BJB , especially from Natalie. We would highly recommend BJB. We would also like to thank the team for their helpful support. Great work guys.
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Stephanie Nixon
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £430 | £795 |
Address
Butters John Bee
2-6 Tontine Square, Stoke on Trent, Staffordshire
ST1 1NP
01782 202600
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Butters John Bee Branches (View All 19)
The worst letting agent! So ...
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1 Star Review
By : 'Phoebe'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £685
Would you recommend ? : No
Postcode : ST2
Feb 29, 2024
People found this helpful0
The worst letting agent! So deceptive and fraudulent. After paying holding deposit, they kept on postponing move in dates . Making my self and family homeless and even making my two boys to be out off school for... Read Full Review
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Phoebe said about Butters John Bee
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Feb 2024
The worst letting agent! So deceptive and fraudulent. After paying holding deposit, they kept on postponing move in dates . Making my self and family homeless and even making my two boys to be out off school for months.
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We have found the process of ...
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5 Star Review
Elle
By : 'Dawn'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : ST4
May 17, 2022
People found this helpful0
We have found the process of marketing and selling our house very efficient and speedy. From the moment we met Lucy who came to initially value the property to everyone involved especially Elle Coope who has worked her hardest to make everything run smoothly including arranging solicitors. ... Read Full Review
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Dawn and Tony said about Butters John Bee
Services : Sales( As a Vendor )Date: 17th May 2022
We have found the process of marketing and selling our house very efficient and speedy. From the moment we met Lucy who came to initially value the property to everyone involved especially Elle Coope who has worked her hardest to make everything run smoothly including arranging solicitors. Thank you all at bjb Hanley especially Elle.
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Amazing service from BJB , ...
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5 Star Review
Natalie
By : 'Alisha'
Services : Property Management
Would you recommend ? : Yes
Postcode : ST3
Mar 18, 2021
People found this helpful0
Amazing service from BJB , especially from Natalie. We would highly recommend BJB. We would also like to thank the team for their helpful support. Great work... Read Full Review
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Alisha Twigg said about Butters John Bee
Services : Property Management( )Date: 18th Mar 2021
Amazing service from BJB , especially from Natalie. We would highly recommend BJB. We would also like to thank the team for their helpful support. Great work guys.
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Thanks to everyone at Butters ...
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5 Star Review
Patricia
By : 'Stephanie'
Services : Sales( As a Vendor )
Sold price : £160
Would you recommend ? : Yes
Postcode : ST2
Jan 27, 2021
People found this helpful0
Thanks to everyone at Butters Hanley for all their hard work and dedication to selling our home, especially Patricia who was a fantastic help in getting the sale completed before Christmas. She's a great asset to the... Read Full Review
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Stephanie Nixon said about Butters John Bee
Services : Sales( As a Vendor )Date: 27th Jan 2021
Thanks to everyone at Butters Hanley for all their hard work and dedication to selling our home, especially Patricia who was a fantastic help in getting the sale completed before Christmas. She's a great asset to the company.
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By : Phil Jones
Feb 2, 2021Thank you ever so much for the review Stephanie, Patricia was so pleased to see how happy you were she called me straight away. I am so pleased that Patricia was able to offer you a fantastic service ...
AVOID! AWFUL! SHOULD BE SHUT ...
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1 Star Review
Charlotte
By : 'Poppy'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : ST36
Mar 25, 2019
People found this helpful7
Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it in INSTALLMENTS!!!... Read Full Review
Comments on Agent Fees
Quick enough to take the fees... 2 months to return them in INSTALLMENTS!!
Comments (0)Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it in INSTALLMENTS!!! UNBELIEVABLE!
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Poppy Lewis said about Butters John Bee
Services : Letting( As a Tenant )Date: 25th Mar 2019
Absolutely awful! Within 24 hours of having the keys to our rented property the ceiling fell down in the master bedroom! BJB did nothing and left myself and my partner homeless over Christmas! It took them nearly 2 months to return our deposit... and they returned it in INSTALLMENTS!!! UNBELIEVABLE!
Management is awful! Staff are compulsive liars and nobody in that branch can answer a phone or return a call! How this company is still going I do not know! Liz and Charlotte should be sacked!
DO NOT USE BUTTERS JOHN BEE!!!!
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1 Star Review
By : 'TerryL'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : ST4
Jun 12, 2018
People found this helpful4
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries. Either... Read Full Review
Comments (0)Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries.
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TerryL said about Butters John Bee
Services : Sales( Prospective Vendor/Buyer )Date: 12th Jun 2018
Repeatedly called this agency regarding listings on their website, only to be told on each occasion the property in question has "just sold". The agency is either deliberately leaving listings live after sales have occurred or simply creating fake listings to generate enquiries.
Either way entirely unethical. A complete waste of time.
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Quite possibly the worst ...
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1 Star Review
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : TF1
Apr 15, 2015
People found this helpful4
Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get an email response, which is ridiculous. If I call, it's... Read Full Review
Comments (0)Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get an email response, which is ridiculous. If I call, it's because I want to speak to you. They don't seem to understand that they are there to provide a service.
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J Hughes said about Butters John Bee
Services : Letting( As a Tenant )Date: 15th Apr 2015
Quite possibly the worst letting agent I've ever had to deal with. Their communication skills are awful, quite often when you call you can't get through to who you want to speak to and after leaving messages for days you are lucky if you get an email response, which is ridiculous. If I call, it's because I want to speak to you. They don't seem to understand that they are there to provide a service.
When you do get to speak to someone they are usually massively unhelpful and sometimes rude, often taking well over a week to respond to you, or get a problem resolved at the premises.
The fee's charged are ridiculous, especially when you consider the bad service. I can't imagine that either landlord or tenant is getting value for their money.
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Basic communication was ...
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1 Star Review
By : 'Michael'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : ST7
Jan 22, 2015
People found this helpful2
Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in myself, the ... Read Full Review
What agent could do to change your mind?
Get another job, probably in a supermarket warehouse, away from people.
Comments on Agent Fees
See above, under Daylight Robbery!!
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Michael Lucas said about Butters John Bee
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Jan 2015
Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in myself, the customer wasting £340 on financial checks to a company that hasn't got a clue what they are supposed to be doing. Overall, I am more than disappointed, like many others with the same experience, I am disgusted with how they can basically treat customers as cash cows. I will never ever use this company again, they are a complete waste of space. It's been stress stress stress all the way. Other companies charge for ONE individual on checks, not on ALL of the occupants, it's daylight robbery and should be regulated.
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