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Brentford, TW8
4.4/5, 132 Reviews
84% Recommended
100% sales valuation accuracy
85% letting valuation accuracy
100% sales fee satisfaction
82% letting fee satisfaction
Following the recent acquisition, Thorgills is now part of the Gibbs Gillespie network. Gibbs Gillespie together with Thorgills covers Brentford and Isleworth. Open six days a week to help you find the perfect property for sale and to rent in the TW7 and TW8 areas.
"Unprofessional..."
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1 Star Review
Timour
By : 'Brett'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TW8
Sep 6, 2020
People found this helpful2
I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became unemployed due to Covid-19 lockdown. I started having rent arrears so had to give notice on my property and place everything in storage. Before my move out date I had to go away to care for someone who had recently come out of ICU and needed a carer in isolation. Thorgills were aware I was away so entered my property without informing me and handled my personal belongings. They were not aware I had CCTV recording them in my property. After I vacated the house the landlord contacted me to thank me for looking after his property. He said that the rent arrears were covered by his insurance. I was to contact the insurance company to discuss repayment of my arrears. The landlord also said he had contacted Thorgills and instructed them to release the deposit back to me. Subsequently the insurance company has refused to discuss a payment plan from me for the arrears. They insist my deposit be handed over to them. Thorgills have chosen to bloke the refund of the deposit to me. They said I have to hand it over to the insurance company. This is against the instructions of their client, the landlord.
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By : Rabah Debbih
Sep 14, 2020I had a wonderful service from Amy love she was very professional and helpful in her work many thanks
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £280,000 | £1,375,000 |
| Lettings | 85% | 82% | £650 | £5,250 |
Areas covered
- Brentford
- Ealing
- TW8
- W13
- W4
- W5
- West Ealing
Address
Gibbs Gillespie
44 High Street, Brentford, Middlesex
TW8 0BB
020 8560 9555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Great service from Matt, ...
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5 Star Review
Amy
Karam
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Aug 15, 2021
People found this helpful0
Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication with Matt and Karam and then a smooth and efficient process with Amy. Thanks to all... Read Full Review
Comments (0)
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Tom said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 15th Aug 2021
Me and my friends decided to rent our first property with Thorgills and the service was great throughout. Easy communication with Matt and Karam and then a smooth and efficient process with Amy. Thanks to all involved.
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I want to share my experience ...
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5 Star Review
Natasha
By : 'do'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : W3
Mar 19, 2021
People found this helpful0
I want to share my experience of dealing with Natasha Clarke. With a complicated and somewhat involved tenancy,Natasha was most accomplished and efficient in guiding me the landlord and the tenant through the nuances of the situation. She replied immediately to queries and did everything... Read Full Review
Comments (0)I want to share my experience of dealing with Natasha Clarke.
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do not display said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 19th Mar 2021
I want to share my experience of dealing with Natasha Clarke.
With a complicated and somewhat involved tenancy,Natasha was most accomplished and efficient in guiding me the landlord and the tenant through the nuances of the situation. She replied immediately to queries and did everything possible to make the situation clear to both sides. It was a pleasure to deal with this highly professional lady.
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I was looking for a flat to ...
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5 Star Review
Kat
By : 'Elena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W3
Mar 10, 2021
People found this helpful0
I was looking for a flat to move in and I found a perfect one via Thorgills. I need a help to set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for... Read Full Review
Comments (0)I was looking for a flat to move in and I found a perfect one via Thorgills. I need a help to set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you.
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Elena Grceva said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 10th Mar 2021
I was looking for a flat to move in and I found a perfect one via Thorgills. I need a help to set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you.
I highly recommend to ask for her if you look for a new home ?
Good luck ?
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Kat Felton has been an ...
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5 Star Review
Kat
By : 'Subhi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW10
Mar 2, 2021
People found this helpful0
Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills. She has ensured that all my questions are answered and any issues resolved promptly. I am very pleased with working with her. She also has a great personality and is very friendly. Highly... Read Full Review
Comments (0)Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills.
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Subhi Hossain said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 2nd Mar 2021
Kat Felton has been an excellent liason for my current flat which I am renting through Thorgills.
She has ensured that all my questions are answered and any issues resolved promptly.
I am very pleased with working with her. She also has a great personality and is very friendly.
Highly recommended.
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They deserve more than 5 ...
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5 Star Review
Toby
By : 'Elvis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW8
Jan 29, 2021
People found this helpful0
They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. I had the pleasure of dealing with them and I couldn’t be happier. Toby was amazing, he did everything he could to ensure we found the perfect flat. I will... Read Full Review
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Elvis said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 29th Jan 2021
They deserve more than 5 stars! Great estate agents, with friendly and professional staff who treats all their clients with respect. I had the pleasure of dealing with them and I couldn’t be happier. Toby was amazing, he did everything he could to ensure we found the perfect flat. I will 100% recommend.
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I would highly recommend ...
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5 Star Review
Alice
Shoyab
By : 'GARY'
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : TW7
Dec 10, 2020
People found this helpful0
I would highly recommend Thorgills very professional & efficient from valuation to completion. They kept me informed all through the journey & completed in the time frame they said it could be done in. Excellent service, Excellent team. Thank you. Gary... Read Full Review
Comments (0)I would highly recommend Thorgills very professional & efficient from valuation to completion. They kept me informed all through the journey & completed in the time frame they said it could be done in.
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GARY COX said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 10th Dec 2020
I would highly recommend Thorgills very professional & efficient from valuation to completion. They kept me informed all through the journey & completed in the time frame they said it could be done in.
Excellent service, Excellent team.
Thank you.
Gary Cox
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I had an amazing experience ...
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5 Star Review
Amy
Andre
By : 'Giuseppe'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : W4
Dec 10, 2020
People found this helpful0
I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they have been really helpful as I had so many issues with my previous agency. I can already tell this is a very professional and serious agency. Also I would love to mention Alex who I met in the... Read Full Review
Comments (0)I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they have been really helpful as I had so many issues with my previous agency. I can already tell this is a very professional and serious agency. Also I would love to mention Alex who I met in the office! She has been really nice and made me feel welcome in their amazing office respecting every rules of covid 19 but still being kind and welcoming!!
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Giuseppe Crielesi said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 10th Dec 2020
I had an amazing experience with Thorgills - Amy and Andre helped me a lot through the process and they have been really helpful as I had so many issues with my previous agency. I can already tell this is a very professional and serious agency. Also I would love to mention Alex who I met in the office! She has been really nice and made me feel welcome in their amazing office respecting every rules of covid 19 but still being kind and welcoming!!
I would recommend definetly Thorgills to everyone - 100%
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Unprofessional ...
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1 Star Review
Timour
By : 'Brett'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW8
Sep 6, 2020
People found this helpful2
I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became unemployed due to Covid-19... Read Full Review
Comments (1)I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents.
Was this helpful?:
Brett Hardy said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 6th Sep 2020
I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents.
In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became unemployed due to Covid-19 lockdown. I started having rent arrears so had to give notice on my property and place everything in storage.
Before my move out date I had to go away to care for someone who had recently come out of ICU and needed a carer in isolation. Thorgills were aware I was away so entered my property without informing me and handled my personal belongings. They were not aware I had CCTV recording them in my property.
After I vacated the house the landlord contacted me to thank me for looking after his property. He said that the rent arrears were covered by his insurance. I was to contact the insurance company to discuss repayment of my arrears. The landlord also said he had contacted Thorgills and instructed them to release the deposit back to me.
Subsequently the insurance company has refused to discuss a payment plan from me for the arrears. They insist my deposit be handed over to them. Thorgills have chosen to bloke the refund of the deposit to me. They said I have to hand it over to the insurance company. This is against the instructions of their client, the landlord.
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By : Rabah Debbih
Sep 14, 2020I had a wonderful service from Amy love she was very professional and helpful in her work many...
Just do not trust this agent ...
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1 Star Review
By : 'Charles'
Services : Letting( As a Owner )
Rent PCM : £3000
Would you recommend ? : No
Postcode : W5
Aug 16, 2020
People found this helpful0
Just do not trust this agent to let your property. They have failed to discharge many of their obligations per our contract and as a direct result I am looking at a renovation bill that will likely top GBP 20K. I was offered GBP 300 as comp. I know that estate agents have had it hard due to the... Read Full Review
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Charles Cohen said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 16th Aug 2020
Just do not trust this agent to let your property. They have failed to discharge many of their obligations per our contract and as a direct result I am looking at a renovation bill that will likely top GBP 20K. I was offered GBP 300 as comp. I know that estate agents have had it hard due to the pandemic, but Thorgills have not been doing the very basics for 12 months prior to CV19. Arrogant management who talk a great game until you request your management fees back. If you value the property that you want to let, don't use this agent.
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Very helpful over the last ...
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5 Star Review
By : 'Gerry'
Services : Letting( As a Owner )
Rent PCM : £2310
Would you recommend ? : Yes
Postcode : TW8
Jul 12, 2020
People found this helpful0
Very helpful over the last few months when things have been pretty difficult. Ensuring everyone is up to date with developments and presenting creative ways... Read Full Review
Comments (0)Was this helpful?:
Gerry Haniford said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 12th Jul 2020
Very helpful over the last few months when things have been pretty difficult. Ensuring everyone is up to date with developments and presenting creative ways forward.
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Continually ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : TW8
Jun 28, 2020
People found this helpful0
I have worked with Thorgills for years and am impressed every time my property needs renting. they are pro-active in contacting me months before the tenancy is due to end, they always source strong tenants and every tenancy has seen me achieve improved... Read Full Review
Comments (0)Was this helpful?:
Sarah Hartnett said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 28th Jun 2020
I have worked with Thorgills for years and am impressed every time my property needs renting. they are pro-active in contacting me months before the tenancy is due to end, they always source strong tenants and every tenancy has seen me achieve improved terms.
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Continually ...
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5 Star Review
By : 'Marc'
Services : Letting( As a Owner )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : TW8
Jun 23, 2020
People found this helpful0
I have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody. Easily Brentford's best agent, perhaps thats... Read Full Review
Comments (0)I have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody.
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Marc Davidson said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 23rd Jun 2020
I have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody.
Easily Brentford's best agent, perhaps thats underselling just how goo they are though...
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Simply ...
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5 Star Review
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : TW7
Jun 23, 2020
People found this helpful0
Simply brilliant. The last few months have been so tough, but Thorgills attentive approach partnered with masses of experience ensured our sale... Read Full Review
Comments (0)Was this helpful?:
Stephen Morris said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 23rd Jun 2020
Simply brilliant. The last few months have been so tough, but Thorgills attentive approach partnered with masses of experience ensured our sale proceeded.
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pleasant ...
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5 Star Review
Rszvan
By : 'Andrei'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
May 19, 2020
People found this helpful0
thanks to Rszvan Vizitiu for helping me find a perfect home! because he really helped me a lot with the... Read Full Review
Comments on Agent Fees
thanks to Rszvan Vizitiu for helping me find a perfect home!
Comments (0)thanks to Rszvan Vizitiu for helping me find a perfect home!
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Andrei said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 19th May 2020
thanks to Rszvan Vizitiu for helping me find a perfect home!
because he really helped me a lot with the choice
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Awfull customer service ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
Apr 26, 2020
People found this helpful1
Awfull customer service skills ,very rude and arrogant staff. I advise all landlords and tenants to stay well away from using this company. They have no time for you, only your money! Disgusted with the level of service to say the... Read Full Review
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Simon felstead said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 26th Apr 2020
Awfull customer service skills ,very rude and arrogant staff. I advise all landlords and tenants to stay well away from using this company. They have no time for you, only your money! Disgusted with the level of service to say the least.
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The team at Thorgills are ...
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5 Star Review
Laura
Alice
By : 'George'
Services : Sales( As a Vendor )
Sold price : £445000
Would you recommend ? : Yes
Postcode : TW8
Apr 13, 2020
People found this helpful0
The team at Thorgills are second to none. It has been a pleasure working with Laura, Daniel and Alice. Would happily use them... Read Full Review
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George Drenon said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 13th Apr 2020
The team at Thorgills are second to none. It has been a pleasure working with Laura, Daniel and Alice. Would happily use them again.
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I heard a lot of bad things ...
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5 Star Review
Alice
By : 'Penelope'
Services : Sales( As a Vendor )
Sold price : £433125
Would you recommend ? : Yes
Postcode : TW8
Mar 2, 2020
People found this helpful0
I heard a lot of bad things about estate agent, but I must say from day one Thorgills have been proactive with the sale of our property. Keeping us updated at every stage. Their professional, polite staff were so helpful especially Alice Madden who worked with us and our solicitor making sure... Read Full Review
Comments (0)I heard a lot of bad things about estate agent, but I must say from day one
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Penelope Noad said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 2nd Mar 2020
I heard a lot of bad things about estate agent, but I must say from day one
Thorgills have been proactive with the sale of our property. Keeping us updated at every stage. Their professional, polite staff were so helpful especially Alice Madden who worked with us and our solicitor making sure that everything went smoothly. Once again thank you .
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Too much staff turnover that ...
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2 Star Review
Chloe
By : 'Christina'
Services : Letting( As a Owner )
Rent PCM : £3250
Would you recommend ? : No
Postcode : W4
Feb 28, 2020
People found this helpful0
Too much staff turnover that leads to poor and inappropriate communication. Poor customer service skills and inappropriate communication. I will not utilize again. My tenant was not pleased as well... Read Full Review
Comments (0)Too much staff turnover that leads to poor and inappropriate communication. Poor customer service skills and inappropriate communication.
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Christina Cummins said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 28th Feb 2020
Too much staff turnover that leads to poor and inappropriate communication. Poor customer service skills and inappropriate communication.
I will not utilize again. My tenant was not pleased as well .
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Thorgills acted for me in the ...
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5 Star Review
Laura
Alice
By : 'Charles'
Services : Sales( As a Vendor )
Sold price : £517500
Would you recommend ? : Yes
Postcode : TW8
Feb 24, 2020
People found this helpful0
Thorgills acted for me in the sale of a property in Brentford. They had previously acted as the managing agents for three years while I rented out the property and were professional and effective. However they excelled themselves on the sales side. Despite a difficult market environment, the... Read Full Review
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Charles Fry said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 24th Feb 2020
Thorgills acted for me in the sale of a property in Brentford. They had previously acted as the managing agents for three years while I rented out the property and were professional and effective. However they excelled themselves on the sales side. Despite a difficult market environment, the sales team, and in particular Laura Madden, stimulated a lot of interest and managed to secure several good offers. Even when a sale fell through, they swiftly recovered and found other buyers, leading eventually to a successful sale at a reasonable price. I would certainly recommend them to anyone looking to market their property, especially in the Brentford area.
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Arrogant picks.I paid over 2k ...
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1 Star Review
Chloe
Haffeeza
By : 'MR'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : No
Postcode : W4
Feb 13, 2020
People found this helpful1
Arrogant picks. I paid over 2k to let me property for a 2 year rental. The tenant left after 1 year and I moved back in, then after 2 years they sent me another 2k bill telling me I'm still letting it out. Entitled. After I told them where to go (obviously) they sent a court notice!... Read Full Review
Comments (0)Arrogant picks.
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MR STEVEN TAYLOR said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 13th Feb 2020
Arrogant picks.
I paid over 2k to let me property for a 2 year rental. The tenant left after 1 year and I moved back in, then after 2 years they sent me another 2k bill telling me I'm still letting it out. Entitled. After I told them where to go (obviously) they sent a court notice! Obviously I'm going to court because they're idiots.
It's a cultural problem within the company, top down. I cannot wait to see the in court.
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Last updated at 12/19/2019, 3:39:15 AM by allAgents
