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Harrow, HA5
4.3/5, 50 Reviews
84% Recommended
83% sales valuation accuracy
100% sales fee satisfaction
When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standar
d for the industry to follow.
Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices.
Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie.
Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
Latest Reviews
Ramkrishna Jain
Annoyed customer
trespassed our property
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 83% | 100.00% | £265,000 | £850,000 |
Areas covered
- HA1
- HA2
- HA3
- HA8
- UB5
Address
Gibbs Gillespie
303-305 Rayners Lane, Harrow, Middlesex
HA5 5EH
020 8868 9966
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Gibbs Gillespie Branches (View All 13)
I will never recommend this ...
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1 Star Review
Mark
By : 'Ramkrishna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HA1
Jul 21, 2019
People found this helpful0
I will never recommend this company to anyone. False promises, once you paid your deposit and 1st month rent money then you will never be able to get in touch with any of the staff. All you will hear is excuses like they are on holiday, left the office early, sick leave etc. I personally went... Read Full Review
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Ramkrishna Jain said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 21st Jul 2019
I will never recommend this company to anyone. False promises, once you paid your deposit and 1st month rent money then you will never be able to get in touch with any of the staff. All you will hear is excuses like they are on holiday, left the office early, sick leave etc. I personally went through this trauma when I checked in and now they want to charge extortionate amount while check out in just 5 months. It's scandalous, they work with their suggested cleaning and inventory company so that they can keep the money from tenants deposit. It's a scam.... they left me with the below decking for 3 months and I chased the landlord to get it done. I have 7 yr old twins and all the nails were lying in the garden, this company didn't call me once to say when they will get it done and had no answer for health and safety for my kids. Carbon monoxide alarm was faulty near the boiler which they never repaired. They are master in keeping tenants money. I hope the ombudsman is watching and should be fined with these scandalous estate agents.
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Just ...
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1 Star Review
By : 'Annoyed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HA1
Apr 23, 2019
People found this helpful1
Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beware of 20 weeks... Read Full Review
Comments on Agent Fees
Simply not worth it
Comments (0)Was this helpful?:
Annoyed customer said about Gibbs Gillespie
Services : Sales( Prospective Vendor/Buyer )Date: 23rd Apr 2019
Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beware of 20 weeks contract.
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i am happy with the service ...
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5 Star Review
By : 'pundlik'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HA5
Jan 31, 2017
People found this helpful0
i am happy with the service has provided by the agent :) excellent service i am satisfied with all the service and support i have... Read Full Review
Comments (0)i am happy with the service has provided by the agent :)
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pundlik said about Gibbs Gillespie
Services : Sales( As a Buyer )Date: 31st Jan 2017
i am happy with the service has provided by the agent :)
excellent service
i am satisfied with all the service and support i have received.
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Mr Benger was extremely ...
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5 Star Review
By : 'Yunus'
Services : Sales( As a Buyer )
Sold price : £835000
Would you recommend ? : Yes
Postcode : HA1
Aug 2, 2016
People found this helpful1
Mr Benger was extremely helpful from the outset and was accommodating in arranging viewings and extended visits to the property. He was prompt in answering emails and dealing with queries from both seller and myself. He was both very professional and friendly at all... Read Full Review
What agent could do to change your mind?
I was the buyer so did not pay fees
Comments on Agent Fees
I was the buyer so did not pay fees
Comments (0)Was this helpful?:
Yunus said about Gibbs Gillespie
Services : Sales( As a Buyer )Date: 2nd Aug 2016
Mr Benger was extremely helpful from the outset and was accommodating in arranging viewings and extended visits to the property. He was prompt in answering emails and dealing with queries from both seller and myself. He was both very professional and friendly at all times..
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We were selling our 2 bed ...
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1 Star Review
By : 'trespassed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : HA14
May 30, 2016
People found this helpful6
We were selling our 2 bed flat with Gibbs Gillespie (Harrow). While they were doing viewings on our property, most of the staff had no knowledge of the spec of our property when prospective buyers were asking questions they would never know the answers. In addition to this, most of the time they... Read Full Review
Comments (0)We were selling our 2 bed flat with Gibbs Gillespie (Harrow). While they were doing viewings on our property, most of the staff had no knowledge of the spec of our property when prospective buyers were asking questions they would never know the answers. In addition to this, most of the time they were always late for viewings (up to an hour late) and would never call ahead to inform us or the viewers, so I would had to show the prospective buyers around the property. We were told prior to signing our contract, if offers came in that they would run all checks to ensure they were genuine offers. We accepted an offer which eventually fell through. Because there was a delay on the buyers side, Gibbs told us they would ask the buyer to put a non-refundable holding deposit of £2000 down so that if they did pull out that we would receive the £2000 to cover the cost. They confirmed over the phone that the buyer had put the deposit down so we went ahead and arranged a mortgage for another property we were buying. Eventually after our property was off the market for weeks the sale fell through on the buyers behalf and when we asked for the deposit it had been refunded to the buyer so we were out of pocket after arranging a mortgage and lost the other property that we were buying. Very unprofessional.
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trespassed our property said about Gibbs Gillespie
Services : Sales( Prospective Vendor/Buyer )Date: 30th May 2016
We were selling our 2 bed flat with Gibbs Gillespie (Harrow). While they were doing viewings on our property, most of the staff had no knowledge of the spec of our property when prospective buyers were asking questions they would never know the answers. In addition to this, most of the time they were always late for viewings (up to an hour late) and would never call ahead to inform us or the viewers, so I would had to show the prospective buyers around the property. We were told prior to signing our contract, if offers came in that they would run all checks to ensure they were genuine offers. We accepted an offer which eventually fell through. Because there was a delay on the buyers side, Gibbs told us they would ask the buyer to put a non-refundable holding deposit of £2000 down so that if they did pull out that we would receive the £2000 to cover the cost. They confirmed over the phone that the buyer had put the deposit down so we went ahead and arranged a mortgage for another property we were buying. Eventually after our property was off the market for weeks the sale fell through on the buyers behalf and when we asked for the deposit it had been refunded to the buyer so we were out of pocket after arranging a mortgage and lost the other property that we were buying. Very unprofessional.
Because of the length of time the property was on the market without sale we decided to take it off the market we were told over the phone first by a junior member of staff that this was no problem it will be taken down immediately (we hadn't even given our name, who we were, so I thought anyone off the street could have rang up to take it off the market). Eventually a senior member of staff told us we can't take it down off the market without given written notice 2 weeks in advance and persuaded us to leave it up for another few weeks.
One Saturday morning, we had a guest stay over at our property and the estate agent let themselves in with a prospective buyer and disturbed our guest in bed (half dressed). They had left a message the evening before on my partners voicemail to give them a ring back to confirm a viewing, my partner hadn't got the message until after the viewing. They never attempted to contact me when they couldn't get hold of my partner so we had no idea there was viewings that day. This was a trespass of a private property and needless to say we terminated our contract with immediate effect. When I rang the office the guy i was talking to didn't even apologise for what had happened. They are extremely unprofessional and I would not recommend them to anyone going on the service we received.
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Jonathan Webb was helpful, ...
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5 Star Review
Jonathan
By : 'R.Varma'
Services : Sales( As a Vendor )
Sold price : £307000
Would you recommend ? : Yes
Postcode : HA2
Apr 10, 2016
People found this helpful1
Jonathan Webb was helpful, professional and a good listener. He updated me efficiently on the progress of the sale. He provided clear information and progressed this sales transaction quickly, by chasing the relevant parties. He has good knowledge of the property market and has realistic... Read Full Review
What agent could do to change your mind?
Fair fee structure, clear and confirmed at the beginning.
Comments on Agent Fees
Fair fee structure, clear and confirmed at the beginning.
Comments (0)Was this helpful?:
R.Varma said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 10th Apr 2016
Jonathan Webb was helpful, professional and a good listener. He updated me efficiently on the progress of the sale. He provided clear information and progressed this sales transaction quickly, by chasing the relevant parties. He has good knowledge of the property market and has realistic expectations. He delivered a high quality and efficient level of customer service throughout the sales transaction. Thank you for your help - Jonathan. I really appreciate it.
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Zia was professional and ...
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5 Star Review
By : 'bparker14'
Services : Letting( As a Tenant )
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : HA2
Mar 9, 2016
People found this helpful3
Zia was professional and helpful when it came to me needing to know anything about the area and now when I need assistance with anything at the... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
bparker14 said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 9th Mar 2016
Zia was professional and helpful when it came to me needing to know anything about the area and now when I need assistance with anything at the flat
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Ali Is an excellent officer ...
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5 Star Review
By : 'Zifar'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : HA2
Feb 29, 2016
People found this helpful1
Ali Is an excellent officer that he helped and communicate very well, when ever i asked something he get back to me with positive answers with a nice smile which makes me very satisfied with the... Read Full Review
Comments on Agent Fees
Not bad but low fee is always makes customers happy
Comments (0)Was this helpful?:
Zifar said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 29th Feb 2016
Ali Is an excellent officer that he helped and communicate very well, when ever i asked something he get back to me with positive answers with a nice smile which makes me very satisfied with the services
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Philip provided an exemplary ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA1
Feb 24, 2016
People found this helpful0
Philip provided an exemplary service throughout our sale transaction from overseeing the launch event and helping drive the entire chain (which presented numerous challenges along the way), to providing regular communication on progress and offering to hand deliver documentation to help facilitate... Read Full Review
What agent could do to change your mind?
Very competitive.
Comments on Agent Fees
Very competitive.
Comments (1)Was this helpful?:
Mr Shoor said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 24th Feb 2016
Philip provided an exemplary service throughout our sale transaction from overseeing the launch event and helping drive the entire chain (which presented numerous challenges along the way), to providing regular communication on progress and offering to hand deliver documentation to help facilitate exchange. We would recommend Gibbs on his work alone.
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By : Jo Ryan
Feb 29, 2016Dear Mr Shoor - Thank you for taking the time to write a review. It's always a pleasure to receive positive feedback about our staff and we're pleased you were happy with the service you received...
Since my offer has been ...
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5 Star Review
By : 'Jatin'
Services : Sales( As a Buyer )
Sold price : £395000
Would you recommend ? : Yes
Postcode : HA3
Feb 22, 2016
People found this helpful0
Since my offer has been accpeted, Philip has always kept me up to date with the status of the progress, He is always there to help me whenever I need to speak to him. He helped and guided me at every steps, avoid any delays. I am very grateful to him and feeling very happy to deal with him and... Read Full Review
Comments (1)Was this helpful?:
Jatin said about Gibbs Gillespie
Services : Sales( As a Buyer )Date: 22nd Feb 2016
Since my offer has been accpeted, Philip has always kept me up to date with the status of the progress, He is always there to help me whenever I need to speak to him. He helped and guided me at every steps, avoid any delays. I am very grateful to him and feeling very happy to deal with him and Gibbs Gillespie.
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By : Jo Ryan
Feb 22, 2016Dear Jatin - Thank you for taking the time to write a review. It is always a pleasure to receive positive feedback regarding our staff and we're please to hear that you found Phillip Benger to be...
We feel very grateful to have ...
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5 Star Review
By : 'Daisy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HA1
Feb 7, 2016
People found this helpful0
We feel very grateful to have Gibbs Gillespie managing one of the most important purchases in our life so far. Philip, who has managed our case, has played a crucial role to secure our purchase at the start and ensure the smoothness of the conveyance process. He has kept all the communication... Read Full Review
Comments (1)Was this helpful?:
Daisy said about Gibbs Gillespie
Services : Sales( As a Buyer )Date: 7th Feb 2016
We feel very grateful to have Gibbs Gillespie managing one of the most important purchases in our life so far. Philip, who has managed our case, has played a crucial role to secure our purchase at the start and ensure the smoothness of the conveyance process. He has kept all the communication channels open and has provided prompt guidance to help us speed up the steps so that we can get our dream house as early as possible. I would definitely recommend Phillip and Gibbs Gillespie to other house purchasers.
The UK's Largest Customer Review Website for the Property Industry
By : Jo Ryan
Feb 8, 2016Dear Daisy - Thank you for taking the time to write a review regarding the service you have experienced throughout the purchase process. We are delighted that you are happy with the way things have...
Philip Benger at Gibbs ...
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5 Star Review
By : 'Reem'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA1
Feb 4, 2016
People found this helpful0
Philip Benger at Gibbs Gillespie has been an absolute star. Not only did he and his colleagues do a great job marketing our property but ever since we accepted an offer, Philip has been in constant contact, I mean at least once or twice a week as necessary in the early stages and literally every... Read Full Review
What agent could do to change your mind?
Very reasonable, excellent service
Comments on Agent Fees
Very reasonable, excellent service
Comments (1)Was this helpful?:
Reem said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 4th Feb 2016
Philip Benger at Gibbs Gillespie has been an absolute star. Not only did he and his colleagues do a great job marketing our property but ever since we accepted an offer, Philip has been in constant contact, I mean at least once or twice a week as necessary in the early stages and literally every day during the nerve-wracking last few days before exchange. He is always available when I need to speak to him too, and his enthusiasm and positive attitude have helped us get through many tricky times and delays. His commitment was clearly demonstrated by his regular ringing and emailing of all parties involved near the end, whether our own or the other party's solicitors, the two lenders involved, or the estate agent at either end of the chain, followed by reporting back to us. In this respect, Philip saved us a lot of time in doing all this hard work for us - and I say this as a very involved party myself, doing many of my own calls and checks - I really appreciated liaising and checking updates with him throughout. Apart from that, he has a warm manner and is very cheerful. Above all the honesty clear in the service of Philip and his colleagues is something priceless when you are selling your property. We are most grateful.
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By : Jo Ryan
Feb 5, 2016Dear Reem - Thank you for taking the time to review the service you experienced with our Harrow sales office during the recent sale of your property. It is always a pleasure to receive positive...
Philip helped me with the ...
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5 Star Review
By : 'Nisha'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA3
Feb 4, 2016
People found this helpful0
Philip helped me with the sale of my property and as a first time seller made me feel like the process went very smoothly. When Philip came over to provide a valuation he showed a very good knowledge of the area and made me feel comfortable and confident to allow them to represent me. True to his... Read Full Review
Comments (1)Was this helpful?:
Nisha said about Gibbs Gillespie
Services : Sales( As a Vendor )Date: 4th Feb 2016
Philip helped me with the sale of my property and as a first time seller made me feel like the process went very smoothly. When Philip came over to provide a valuation he showed a very good knowledge of the area and made me feel comfortable and confident to allow them to represent me. True to his word my house was sold in a day and over the asking price. He has kept me well informed all the time and made himself available when I needed him to answer any queries etc. I would definitely recommend Philip to others. Thank you Philip for all your help with the sale,
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By : Jo Ryan
Feb 4, 2016Dear Nisha - We're pleased to hear that you were happy with the service you received from Phillip Benger in our Harrow sales office. Phillip is an experienced agent who works hard to ensure the best...
Very impressed with the ...
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5 Star Review
Mark
By : 'Banelis'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : HA2
Dec 8, 2015
People found this helpful0
Very impressed with the quality of service we have received from Gibbs Gillespie staff. Everything was dealt with in a very professional and friendly... Read Full Review
Comments (1)Was this helpful?:
Banelis said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 8th Dec 2015
Very impressed with the quality of service we have received from Gibbs Gillespie staff. Everything was dealt with in a very professional and friendly manner.
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By : JR
Dec 8, 2015Dear Mr Banelis Thank you for your feedback on the service you received via our Harrow Lettings office! We truly appreciate it when customers take time out of their busy days to provide us with...
Mark and Shavonne are my main ...
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5 Star Review
Mark
By : 'Nolan'
Services : Letting( As a Owner )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : HA2
Dec 3, 2015
People found this helpful0
Mark and Shavonne are my main two main contacts at Gibbs. Mark and his team have ensured the smooth transition of the tenancy at the property. Their service is highly professional. Shavonne is excellent in managing the property during and at the end of tenancy, ensuring concerns from the tenants... Read Full Review
Comments (1)Mark and Shavonne are my main two main contacts at Gibbs.
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Nolan said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 3rd Dec 2015
Mark and Shavonne are my main two main contacts at Gibbs.
Mark and his team have ensured the smooth transition of the tenancy at the property. Their service is highly professional. Shavonne is excellent in managing the property during and at the end of tenancy, ensuring concerns from the tenants and me are promptly dealt with, and good quality contractors are employed.
The UK's Largest Customer Review Website for the Property Industry
By : JR
Dec 3, 2015Thank you for your feedback on Mark and Shavonne! We truly appreciate it when customers take time out of their busy days to provide us with some open and honest feedback about our service. Kind...
Efficient and professional ...
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5 Star Review
By : 'Angie'
Services : Letting( As a Owner )
Rent PCM : £1470
Would you recommend ? : Yes
Postcode : UB5
Oct 29, 2015
People found this helpful1
Efficient and professional approach in securing tenants for our rental property. Excellent communication by letting agent and administration. Helpful and supportive in dealing with queries. Thorough... Read Full Review
What agent could do to change your mind?
Competitive with market
Comments on Agent Fees
Competitive with market
Comments (1)Efficient and professional approach in securing tenants for our rental property. Excellent communication by letting agent and administration. Helpful and supportive in dealing with queries.
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Angie said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 29th Oct 2015
Efficient and professional approach in securing tenants for our rental property. Excellent communication by letting agent and administration. Helpful and supportive in dealing with queries.
Thorough work.
The UK's Largest Customer Review Website for the Property Industry
By : KM
Oct 29, 2015Dear Angie, Thank you for taking the time to write a review. Zia and Karena are both extremely hard-working agents and really make sure that our landlords receive a first class service, We are...
Great collaboation. Use ...
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5 Star Review
By : 'Mangesh'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : HA2
Oct 5, 2015
People found this helpful1
Great collaboation. Use Docusign tool as I was not physically present for signing. Supported in answering all quries. Thanks a lot... Read Full Review
Comments (1)Was this helpful?:
Mangesh said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 5th Oct 2015
Great collaboation. Use Docusign tool as I was not physically present for signing. Supported in answering all quries. Thanks a lot !!!
The UK's Largest Customer Review Website for the Property Industry
By : KM
Oct 6, 2015Dear Mangesh Thank you for taking the time to write a review, Zia and Karena work so hard to ensure that our tenants receive first class service and using Docusign really helps us with this, We...
The service is excellent and ...
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5 Star Review
Mark
By : 'Dr'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : HA2
Oct 1, 2015
People found this helpful0
The service is excellent and hassle free The advise and instructions are very clear and communication is too good so that every thing goes very smooth I feel my property is in good hands as it is going to be managed for long... Read Full Review
Comments (1)The service is excellent and hassle free
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Dr Amanan said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 1st Oct 2015
The service is excellent and hassle free
The advise and instructions are very clear and communication is too good so that every thing goes very smooth
I feel my property is in good hands as it is going to be managed for long term
The UK's Largest Customer Review Website for the Property Industry
By : KM
Oct 5, 2015Dear Dr Amanan, Thank you for taking the time to write a review, Mark and Amir are both very experienced agents and work so hard to provide our clients with a first class service, We are very proud ...
- I found them very ...
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5 Star Review
Mark
By : 'Jasvinder'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : HA21
Sep 28, 2015
People found this helpful0
- I found them very professional towards their work. - For any query, their responses are quick and helpful. - Friendly staff and... Read Full Review
Comments (1)- I found them very professional towards their work.
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Jasvinder said about Gibbs Gillespie
Services : Letting( As a Tenant )Date: 28th Sep 2015
- I found them very professional towards their work.
- For any query, their responses are quick and helpful.
- Friendly staff and approachable.
The UK's Largest Customer Review Website for the Property Industry
By : KM
Sep 29, 2015Dear Jasvinder, Thank you for taking the time to write a review. Mark and Rob are extremely dedicated agents and work so hard to ensure that our tenants receive a first class service, We are very...
I am very pleased with Gibbs ...
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5 Star Review
Mark
By : 'Shamima'
Services : Letting( As a Owner )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : HA1
Sep 27, 2015
People found this helpful0
I am very pleased with Gibbs service . They gave me a good idea of renting price in the market . They acted efficiently , found a professional tenant within couple of days , which was fantastic . They guided me and my tenant so that no problem occurred . I will definitely use Gibbs again and I... Read Full Review
Comments (1)I am very pleased with Gibbs service . They gave me a good idea of renting price in the market . They acted efficiently , found a professional tenant within couple of days , which was fantastic . They guided me and my tenant so that no problem occurred .
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Shamima Zaman said about Gibbs Gillespie
Services : Letting( As a Owner )Date: 27th Sep 2015
I am very pleased with Gibbs service . They gave me a good idea of renting price in the market . They acted efficiently , found a professional tenant within couple of days , which was fantastic . They guided me and my tenant so that no problem occurred .
I will definitely use Gibbs again and I will recommend them .
The UK's Largest Customer Review Website for the Property Industry
By : KM
Sep 28, 2015Dear Shamima, Thank you for taking the time to write a review. Mark is a very professional and experienced agent and works very hard to ensure that the right tenant is found for each property. We...
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Last updated at 2/12/2016, 7:52:29 AM by allAgents
