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Welwyn Garden City, AL8
3.7/5, 9 Reviews
67% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"Dishonest, arrogant and..."
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1 Star Review
Grant
By : 'Jo'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £270
Would you recommend ? : No
Postcode : AL72
19 Apr 2019
People found this helpful4
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch. They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith. Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with 'the buyers solicitors are waiting for draft contracts' when in fact my solicitor hadn't received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I'd got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I'd receive a better service from himself and his team at WHB.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £900 | £1,300 |
Address
William H Brown
53 Wigmores North, Welwyn Garden City, Hertfordshire
AL8 6PG
01707 324361
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Again Fabulous Support ...
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5 Star Review
Shellie
By : 'Satish'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
6 Dec 2019
People found this helpful0
Again Fabulous Support Service from Shellie Green at HQ. If only all Letting Agents had the First Call Professional Service life would be Bliss. Shellie knows her the Legal side Very well and has a great skill in translating it in simple terms. Once Again A Big Thank... Read Full Review
Comments (0)
Again Fabulous Support Service from Shellie Green at HQ.
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Satish said about William H Brown
Services : Letting( As a Owner )Date: 6th Dec 2019
Again Fabulous Support Service from Shellie Green at HQ.
If only all Letting Agents had the First Call Professional Service life would be Bliss.
Shellie knows her the Legal side Very well and has a great skill in translating it in simple terms.
Once Again A Big Thank You.
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First Class Professional ...
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5 Star Review
Shellie
By : 'Satish'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL10
30 Aug 2019
People found this helpful0
First Class Professional Service received locally from Nathan & Charlotte and at HQ from Shellie, Johnathan & Joseph. Fabulous Ambassadors for W H Brown / Sequence. Attention to Detail and most of all very Prompt Wish All Companies had the same Culture &... Read Full Review
Comments (0)First Class Professional Service received locally from Nathan & Charlotte and at HQ from Shellie, Johnathan & Joseph.
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Satish said about William H Brown
Services : Letting( As a Owner )Date: 29th Aug 2019
First Class Professional Service received locally from Nathan & Charlotte and at HQ from Shellie, Johnathan & Joseph.
Fabulous Ambassadors for W H Brown / Sequence.
Attention to Detail and most of all very Prompt
Wish All Companies had the same Culture & Ethos
The UK's Largest Customer Review Website for the Property Industry
Dishonest, arrogant and ...
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1 Star Review
Grant
By : 'Jo'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £270
Would you recommend ? : No
Postcode : AL72
19 Apr 2019
People found this helpful4
Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch. They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!! (Something I would have expected to have been done before the... Read Full Review
Comments (0)Dishonest, arrogant and rude.
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Jo mauro said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 18th Apr 2019
Dishonest, arrogant and rude.
Do not attempt to sell via the Welwyn Garden City branch.
They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn't even provided sufficient I.D!!
(Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.
Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with 'the buyers solicitors are waiting for draft contracts' when in fact my solicitor hadn't received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days!
Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I'd got home.
Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I'd receive a better service from himself and his team at WHB.
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Excellent Customer ...
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5 Star Review
Shellie
By : 'Manuela'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : AL7
22 Jan 2019
People found this helpful1
We have always dealt with Shellie and she's always been great, quick, proactive and kind! every issue solved in a couple of... Read Full Review
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Manuela said about William H Brown
Services : Letting( As a Tenant )Date: 22nd Jan 2019
We have always dealt with Shellie and she's always been great, quick, proactive and kind! every issue solved in a couple of days.
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They are ...
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5 Star Review
Shellie
Jordan
By : 'Rick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL7
17 Dec 2018
People found this helpful0
I've been with WH Brown and Sequence managing my properties for several years now. I've always thought my interests are at the heart of their work and feel they genuinely care for there customers - landlord and tenant. A great... Read Full Review
Comments on Agent Fees
Fair.
Comments (0)I've been with WH Brown and Sequence managing my properties for several years now. I've always thought my interests are at the heart of their work and feel they genuinely care for there customers - landlord and tenant.
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Rick said about William H Brown
Services : Letting( As a Owner )Date: 17th Dec 2018
I've been with WH Brown and Sequence managing my properties for several years now. I've always thought my interests are at the heart of their work and feel they genuinely care for there customers - landlord and tenant.
A great team.
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No ...
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5 Star Review
Shellie
By : 'Cat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : AL7
5 Dec 2018
People found this helpful0
I am a tenant and Shellie is my contact for the management company, she's very helpful and quick to assist with resolving any issues Thanks... Read Full Review
Comments (0)I am a tenant and Shellie is my contact for the management company, she's very helpful and quick to assist with resolving any issues
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Cat said about William H Brown
Services : Letting( As a Tenant )Date: 5th Dec 2018
I am a tenant and Shellie is my contact for the management company, she's very helpful and quick to assist with resolving any issues
Thanks you
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Management of ...
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5 Star Review
Shellie
By : 'Landlord,'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL7
30 Jul 2018
People found this helpful1
I am the landlord of a property in Welwyn Garden City, and Shellie Green manages the property for me. She has been incredibly proactive in sorting out issues in the flat, and always responds to emails promptly. Shellie is very helpful and has not been thwarted by any of the challenges so... Read Full Review
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Landlord, Welwyn Garden City said about William H Brown
Services : Letting( As a Owner )Date: 29th Jul 2018
I am the landlord of a property in Welwyn Garden City, and Shellie Green manages the property for me. She has been incredibly proactive in sorting out issues in the flat, and always responds to emails promptly. Shellie is very helpful and has not been thwarted by any of the challenges so far.
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Highly unprofessional ...
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1 Star Review
By : 'Gary'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG1
16 Jun 2018
People found this helpful1
This branch sold us on the fact that they could easy sell our property at the valued amount . But 6 weeks later advised us to drop the asking price. 8 weeks later only 1 viewing and the agent was late and no phone call. Stay well away from this... Read Full Review
Comments on Agent Fees
Ok that's it
Comments (0)This branch sold us on the fact that they could easy sell our property at the valued amount . But 6 weeks later advised us to drop the asking price. 8 weeks later only 1 viewing and the agent was late and no phone call.
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Gary Robertson said about William H Brown
Services : Sales( Prospective Vendor/Buyer )Date: 15th Jun 2018
This branch sold us on the fact that they could easy sell our property at the valued amount . But 6 weeks later advised us to drop the asking price. 8 weeks later only 1 viewing and the agent was late and no phone call.
Stay well away from this branch
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Very disappointed! Cancelled ...
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1 Star Review
By : 'Lavinia'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : AL7
5 Apr 2017
People found this helpful1
Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice disappointed! Drove to location so waste of time, money and ... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice disappointed! Drove to location so waste of time, money and petrol !
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Lavinia said about William H Brown
Services : Letting( As a Tenant )Date: 4th Apr 2017
Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice disappointed! Drove to location so waste of time, money and petrol !
They had my contact number but didn't bother to call so now I am stuck because I need to move out in 3 weeks and I really like the property and because I've seen so many without success I stopped looking hoping that they will help me .
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