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Guildford, GU1
3.8/5, 31 Reviews
77% Recommended
50% letting valuation accuracy
58% letting fee satisfaction
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"We rented an unfurnished..."
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1 Star Review
By : 'Arlene'
Services : Letting(I am a Tenant)
Would you recommend ? : Yes
Postcode : GU2
7 Jun 2016
People found this helpful8
We rented an unfurnished house and they just did their inventory on the day of our move in date. They told us that the house was professionally cleaned but did not pass according to their standard. I argued that they should have done this a week before our move in date and they only gave us the key to the house at 4pm on the start of our move in date. The agent said that we could move in and see if we are ok with the cleanliness of the house but if not, they can ask the landlord to have it cleaned again. But to think that we already paid the house starting that day and that it is their responsibility to make sure everything is cleaned and ready before we start our tenancy. We also had our day offs sorted to start moving in on that agreed date but it seemed that we just wasted our time. When I checked the house that late afternoon, it does need cleaning, the washing machine is filthy, and the landlord's clothes are still in the drier. A month before moving in, we told the agent to ask the landlord to leave as much things as she can as we don't have anything as we are just new to this country, and when I spoke to the landlord, she said that the agency told her to remove everything even though she is willing to leave most of the furniture. I am really unhappy with the service as if they do not care about the needs of the tenant and landlord, like they only care about the money that they could get from us. Whenever we call or email them, they respond to us like they are in a hurry and not properly giving details of the requirements and things we needed to know, thus we have to call them every now and then. Now we can't move in to the house because the landlord needs to have it cleaned again for another day. The landlord was very nice and she said that she has asked for our contact details two weeks ago to chat about our needs in the house but the agency did not give it until we finished our payments and on the move in date. We should really demand for the move in date in the contract to be changed because the house is not ready for tenancy. As an agency, it is their responsibility to meet the needs of both tenant and Landlord. I would not recommend this agency to anyone.
Comments on Agent Fees
BAD
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 58.00% | £995 | £1,875 |
Areas covered
- GU1<br />GU2<br />GU3<br />GU4<br />GU5<br />GU6<br />GU7
Address
Leaders
229 High Street, Guildford, Surrey
GU1 3BJ
01483 455 990
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Leaders Branches (View All 149)
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1 Star Review
By : 'Jemma'
Services : Letting (As a Tenant)
Sold price : £1450
Would you recommend ? : No
Postcode : GU9
19 Sept 2025
People found this helpful
A useless company. I’ve used them as a tenant. My family are landlords ,so I can see both sides of this. I am an extremely laid back person and tenant. I also went above and beyond to make sure costly call outs were avoided where possible. I would be appealed I as a landlord had paid good money... Read Full Review
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Nothing but ...
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5 Star Review
By : 'Ryan'
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : GU14
13 Feb 2024
People found this helpful0
The overall experience has been very easy and if there are any issues with our property there is always someone available to help. Me and my girlfriend have been dealing with Sophie Allen, she’s very friendly and brilliant at what she does! Always informative and acts... Read Full Review
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Leaders in Guildford has been ...
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5 Star Review
By : 'Izabella'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU4
6 Feb 2024
People found this helpful0
Leaders in Guildford has been exceptionally responsive to all our queries and available almost 24/7. Especially big thank you to Sophie Allen who have made our whole tenancy experience smooth and without any hassle. Always helpful and available. They have found our perfect home in... Read Full Review
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Really great services from ...
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5 Star Review
By : 'Vincent'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU1
18 Jan 2024
People found this helpful0
Really great services from Leaders member Sophie Allen and the reception is really exceptionally... Read Full Review
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Larissa Hall was Very ...
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5 Star Review
By : 'nonsy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU1
27 Jun 2023
People found this helpful0
Larissa Hall was Very professional and provided good communication. She was quick to respond to emails in a professional manner as... Read Full Review
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I have been so far satisfied ...
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5 Star Review
By : 'mossaz'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
27 Nov 2022
People found this helpful0
I have been so far satisfied with the services I have received from LEADERS guildford and Mrs Larissa Tilley ,my property... Read Full Review
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My student son was in a ...
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2 Star Review
By : 'Parent'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU2
21 Nov 2022
People found this helpful0
My student son was in a Leaders run property last year. On arrival at the property it was found to be filthy dirty despite Leaders saying the house had been professionally cleaned. Untrue. Also, my sons bed had cardboard supporting the mattress and personal items had been left in the drawer from... Read Full Review
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Leaders Guildford are ...
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1 Star Review
By : 'Maxine'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : GU3
18 Aug 2022
People found this helpful2
Leaders Guildford are probably the worst agents to rent through. I am now in process of adjudication for the fact that it took them 3 weeks to complete the leaving inventory after I moved out and I am being held responsible for dust, cobwebs and the fact that the garden has grown!!!! Legal advice... Read Full Review
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I was out searching for a ...
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5 Star Review
By : 'Shila'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU1
16 Feb 2022
People found this helpful0
I was out searching for a property urgently at Guildford due to a short time frame of work commencement. Ms Jade cook immediately attended to me and showed me the available properties. She even went all the way out to schedule for me an appointment with very short notice. Not only I loved her... Read Full Review
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I have been a client of ...
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5 Star Review
By : 'Overseas'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
4 Aug 2021
People found this helpful0
I have been a client of Leaders (and your predecessor) for my property in Guildford for 20 years. Recently, Anna Lopez assumed responsibility as my Property Manager and liaison. As I live outside of the UK, I rely on speedy, precise and accurate feedback, assistance and advise. Anna is readily the... Read Full Review
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I would make it zero stars if ...
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1 Star Review
By : 'mckinnoe@hotmail.com'
Services : Letting (As a Owner)
Rent PCM : £1875
Would you recommend ? : No
Postcode : GU2
6 May 2020
People found this helpful3
I would make it zero stars if I could Because of COVID-19 we have reduced the rental owed by our tenants by 20% as they have been furloughed. We will not be claiming this money back from the tenants. Leaders continue to charge us as Landlords against the original figure and have refused to... Read Full Review
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APPALLING ...
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1 Star Review
By : 'Customer'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU1
6 Nov 2018
People found this helpful9
Awful and rude staff who don't follow polices and repeatedly let themselves into your home with no warning or permission! In addition to moving personal belongings around.. I would never recommend Leaders in Guildford, absolutely ** disgusting... Read Full Review
Comments on Agent Fees
Fine
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Do not go for this ...
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1 Star Review
By : 'Den'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : GU16
8 Jun 2018
People found this helpful5
They will ask for many fees, loads of money and you will either loose it or not get what you want ! Look how many bad ratings they have already ! And they dont refund every single... Read Full Review
Comments on Agent Fees
Expensive and non refundable
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"Leaders, ...
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1 Star Review
By : 'past'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU4
25 Sept 2017
People found this helpful9
"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it being in a disgustedly ... Read Full Review
Comments on Agent Fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
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We rented an unfurnished ...
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1 Star Review
By : 'Arlene'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU2
7 Jun 2016
People found this helpful8
We rented an unfurnished house and they just did their inventory on the day of our move in date. They told us that the house was professionally cleaned but did not pass according to their standard. I argued that they should have done this a week before our move in date and they only gave us the key ... Read Full Review
Comments on Agent Fees
BAD
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I lost my time with them,rude ...
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1 Star Review
By : 'Michela'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1395
Would you recommend ? : No
Postcode : GU2
19 May 2016
People found this helpful10
I lost my time with them,rude and unfriendly agent. Moreover she has discredited my job to falsely...I am very disappointed and never more I will turn to this... Read Full Review
Comments on Agent Fees
Bad
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Agent provided advice towards ...
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5 Star Review
By : 'Francisco'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
21 May 2014
People found this helpful0
Agent provided advice towards the letting of the property. Based on his good advice, the property was let within 3 days after instructions to proceed were given. Agent was very responsive to all my requests either of a contractual nature, exchange of documentation, provision of advice or requests ... Read Full Review
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Adeel, Judy and Kirsten have ...
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4 Star Review
By : 'Joseph'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
16 May 2014
People found this helpful0
Adeel, Judy and Kirsten have always been very helpful and responsive. They are well organised and professional. Good communication and always keep us... Read Full Review
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I have let my property ...
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5 Star Review
By : 'Richard'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU2
15 May 2014
People found this helpful0
I have let my property through leaders for over 6 years now and can thoroughly recommend them. One of my tenants was very messy and left the property in a very bad way, however it could have been a lot worse without Leaders intervention and action. They assessed the property during the tenancy and... Read Full Review
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Amazing service and promt ...
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5 Star Review
By : 'Chris'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU1
9 Dec 2013
People found this helpful0
Amazing service and promt responses to any and all queries raised. I would stongly recommend utilisng Leaders as a rental... Read Full Review
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