“"Leaders, Guildford". I am absolutely appalled with the customer care / ......”
1 Star Review
Sep 25,2017
By:
'past'
Sep 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU4
Lettings (as a Tenant)
Postcode: GU4
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"Leaders, Guildford". I am absolutely appalled with the customer care / service that this company fails to provide. The staff are extremely rude at the Guildford branch and i would not recommend them to anyone. Constant problems from the very day we moved in with it ...
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Comment on agent fees
VERY BAD - Ridiculous that you charged a £30 fee for each tenant for a reference when the landlord wanted to move back in. it was not our choice to leave and you didn't give us any other option than to go with another agent as our experience with your branch has been agonising and when we requested to view your properties no one responded or called to arrange. To argue that we need to pay for a cleaning fee off our deposit when the house was discracefuly left to us when we moved in. With faeces in the toilet and mould in the kitchen - electrical wires hanging in the bedroom not to forget the ceiling light fittings that had burnt and disintegrated !!
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