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Ruislip, HA4

4.6/5, 44 Reviews
91% Recommended

92% sales valuation accuracy

94% sales fee satisfaction

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When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standar
d for the industry to follow. Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices. Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie. Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
"Avoid - Ombudsman case won..."

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1 Star Review

By : 'Eithne'
Services : Sales(As a Vendor)
Sold price : £670000
Would you recommend ? : No
Postcode : UB10

Jul 9, 2020
People found this helpful0

Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award"; 4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.” We wouldn't give one star but unfortunately a review with no stars is not possible.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale92%94.00%£182,000£8,300,000
Areas covered
  • HA4
  • HA5
  • UB10
  • UB9
Address

Gibbs Gillespie
172 High StreetRuislip, Greater London
HA4 8LJ
01895 622220

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Gibbs Gillespie Branches (View All 13)
insulting ...

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1 Star Review
UserName

Louis

By : 'Viacheslav'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7

Jul 13, 2022
People found this helpful0

I have never worked with this agency but received an email from them. I don't know where they got information about me ...Not wanting to Renew? That is a shame! You MUST confirm your notice in writing to your branch ... Louis King Property Manager 44 High Street, Brentford TW8... Read Full Review


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Comments (1)
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By : Jo Ryan

Jul 14, 2022

You have had no dealings with our Ruislip Sales office. Your comments relate to Brentford Lettings. We would kindly ask you to remove your review and re-post it under the correct office. Many...

Simply ...

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1 Star Review

By : 'Z'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : UB10

May 12, 2021
People found this helpful2

Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie... Read Full Review

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Very grateful for their time ...

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5 Star Review
UserName

Matt

By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA4

Dec 21, 2020
People found this helpful0

I owe these guys a lot of thanks. We had a nightmare trying to sell our flat for multiple personal and wider, political reasons - it was a really complicated sale, but Gibbs Gillespie pulled together to get it over the line for us. After being let down by a really poor show by another local estate... Read Full Review

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Dominic and his team provided ...

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5 Star Review
UserName

Dominic

By : 'Geoff'
Services : Sales( As a Vendor )
Sold price : £655000
Would you recommend ? : Yes
Postcode : UB9

Oct 23, 2020
People found this helpful0

Dominic and his team provided excellent service with the sale of my late mothers house. The advice he gave and the caring way that they went about things ensured that the whole sales process went very smoothly and quickly. Communication was excellent at all times and the price achieved was very... Read Full Review

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Avoid - Ombudsman case won ...

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1 Star Review

By : 'Eithne'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : No
Postcode : UB10

Jul 9, 2020
People found this helpful0

Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by GG ... Read Full Review

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Gibbs & Gillespie, ...

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5 Star Review

By : 'Jason'
Services : Sales( As a Vendor )
Sold price : £380000
Would you recommend ? : Yes
Postcode : UB9

Mar 18, 2020
People found this helpful0

Gibbs & Gillespie, provide the perfect balance of professional assurance combined with a personal touch - initially I had it in mind to go with a local smaller agent ,, reason being I thought G&G , would be indifferent to my concerns & level of experience of selling a property -- I... Read Full Review

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Great advice, great service. ...

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5 Star Review

By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : HA4

Dec 18, 2019
People found this helpful0

Great advice, great service. Managed to secure a buyer at around the suggested sale price in a difficult market. Continued to provide support to hold chain together when sale was interrupted by the need to obtain Probate. A very smooth... Read Full Review

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Buying ...

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5 Star Review
UserName

Grant

By : 'Judy'
Services : Sales( As a Buyer )
Sold price : £630000
Would you recommend ? : Yes
Postcode : WD23

May 14, 2019
People found this helpful0

I have nothing but praise for Akib and Grant in your Stanmore branch. Nothing was too much trouble and they were always polite. I am very thrilled with my purchase and would highly recommend Gibbs Gillespie to anyone looking to buy and sell their property. Judy... Read Full Review

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Renting a Property in ...

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5 Star Review
UserName

James

By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : UB10

May 17, 2018
People found this helpful0

James Misseldine (and Sophie Keeping) have been great, from my first phone, my viewings of a couple properties, to my offer and references being accepted on a property that was by far the best I viewed out of 9! The process was very swift too, much quicker than I have experienced previously. I... Read Full Review


Comments on Agent Fees

Fair

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Sophie Cook is an excellent ...

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5 Star Review
UserName

Sophie

By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA4

Dec 13, 2017
People found this helpful0

Sophie Cook is an excellent Lettings consultant. She looked after my letting every step of the way keeping me informed of progress and making sure I filled in all the forms correctly. As quite a "needy" client and not having undertaken rental before I need guidance and certainly got... Read Full Review


Comments on Agent Fees

Fees were perfectly fine.

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I found Sophie to be an ...

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5 Star Review
UserName

Sophie

By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : HA4

Nov 20, 2017
People found this helpful0

I found Sophie to be an absolute pleasure to deal with. She kept me informed on a regular basis of properties within my budget in the Ruislip area and has always been very polite and courteous. I am very happy in my new property but if I need to move again I would definatly use Sophie again. Great... Read Full Review

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I have been really ...

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1 Star Review
UserName

Dominic

By : 'Anonymous'
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : No
Postcode : HA5

Jun 11, 2017
People found this helpful3

I have been really disappointed with the service that I received from Dominic. So much so that I had to ask for someone else to deal with the purchase process instead. I contacted Dominic after I had received my survey to inform him (and through him, the vendor) that some issues had been... Read Full Review


Comments on Agent Fees

N/A

Comments (1)
Was this helpful?:

By : Jo Ryan

Jun 12, 2017

We're sorry to hear that you weren't happy with our service and appreciate you bringing this matter to our...

I did not even consider ...

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5 Star Review

By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA4

Sep 11, 2016
People found this helpful0

I did not even consider another agent in Ruislip when putting my parent's home on the market. I knew that Gibbs Gillespie were efficient and that I could trust their straightforward approach. My trust was not misplaced. Very competitive commission rates and good communication throughout led to a... Read Full Review


Comments on Agent Fees

Very competitive.

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All the staff at the branch ...

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5 Star Review

By : 'Sam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : HA4

Feb 29, 2016
People found this helpful0

All the staff at the branch worked extremely hard for us.We had a very taxing sale but they were all very professional in the handling of the... Read Full Review


Comments on Agent Fees

Very good

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Went above and beyond to ...

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5 Star Review
UserName

Charlie

By : 'dawn'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : UB9

Feb 29, 2016
People found this helpful0

Went above and beyond to help.Kept me informed every step of the way. Polite. Friendly. Professional at all times. Liaised with my solicitor when i was unable... Read Full Review


Comments on Agent Fees

Good

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Sinead was great we first met ...

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5 Star Review

By : 'Hiren'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HA4

Feb 22, 2016
People found this helpful0

Sinead was great we first met looking at a Flat and after seeing the flat i realised it wasn't for us. Sinead asked me questions on what I'm looking for in a property after telling her she gave me a call a few days later saying she has found a flat that ticks all the boxes. I was hesitant to begin... Read Full Review


What agent could do to change your mind?

Excellent


Comments on Agent Fees

Excellent

Comments (0)
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A thoughtful, sensitive and ...

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5 Star Review

By : 'Annie'
Services : Sales( As a Vendor )
Sold price : £8300000
Would you recommend ? : Yes
Postcode : RUIS

Feb 18, 2016
People found this helpful0

A thoughtful, sensitive and proactive negotiator, always follows through issues and agreed plans. Manages the clients and staff with respect and consideration. Rarely have I had cause to be impressed by Estate Agents but in this case, I am impressed and grateful. thank... Read Full Review


What agent could do to change your mind?

Acceptable


Comments on Agent Fees

Acceptable

Comments (1)
Was this helpful?:

By : Jo Ryan

Feb 19, 2016

Dear Annie - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you received from Sam Robbins who manages our Ruislip sales office. He is a...

We've just exchanged on our ...

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5 Star Review

By : 'Lee'
Services : Sales( As a Vendor )
Sold price : £345
Would you recommend ? : Yes
Postcode : UB10

Feb 18, 2016
People found this helpful0

We've just exchanged on our property after a rough (unrelated to Gibbs) ride, and as I said to her on the phone today I genuinely don't think we would have got to that point were it not for Sineads efforts. Always genuine, friendly and eager to help, she very much went above and beyond to chase,... Read Full Review

Comments (1)
Was this helpful?:

By : Jo Ryan

Feb 19, 2016

Dear Lee - Thank you for taking the time to write a review praising Sinead's efforts throughout the recent sale of your home. It is always rewarding to receive positive feedback about our staff and...

My initial contact was with ...

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5 Star Review

By : 'Mrs'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : UB10

Feb 17, 2016
People found this helpful0

My initial contact was with Sinead Brown, whilst liaising with her i found her very polite and co-operative. She was aware of the type of property i was looking for and contacted me whenever a suitable property came on market. She was a great help in us purchasing our present... Read Full Review

Comments (1)
Was this helpful?:

By : Jo Ryan

Feb 17, 2016

Dear Vina - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you experienced with Sinead in our Ruislip sales office. It is always a...

Sam and Jess helped us as ...

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5 Star Review

By : 'Mitchell'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : HA4

Feb 3, 2016
People found this helpful0

Sam and Jess helped us as second steppers and we can't thank them enough, the communication and service was top class. It took us over a year but they didn't disappoint and Sam always promised he would find us something and he certainly delivered managing to get us moved 2weeks before... Read Full Review


What agent could do to change your mind?

Inline with others but chose due to the personnel.


Comments on Agent Fees

Inline with others but chose due to the personnel.

Comments (1)
Was this helpful?:

By : Jo Ryan

Feb 3, 2016

Dear Mitchell and Pippa Thank you for taking the time to write a review regarding your search for a new home. It's always a pleasure to receive positive feedback about our staff and we're delighted...

1 - 20 of 44 items
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Last updated at 2/12/2016, 7:57:37 AM by allAgents

Awards won by Gibbs Gillespie, Ruislip HA4 8LJ