When two friends, James Gibbs and Paul Gillespie opened the doors of their first estate agency in Ruislip in 1991, they shared a vision of becoming the finest property service company in the area. Little did they know that their enthusiasm and commitment to service would create a company that would set the standar
d for the industry to follow.
Gibbs Gillespie is a dynamic, multi office team with a hard earned reputation for achieving the highest price in the marketplace. But we’ve never rested on our laurels and continue to introduce new ideas and innovative practices.
Innovations such as Be First, our buyer and tenant personalised matching system; Just Listed, a high quality, colour, property magazine produced monthly; and professional photography, floorplans and video tours, have all been adopted by many others in an endeavour to emulate the success of Gibbs Gillespie.
Gibbs Gillespie aims to be the very best of the best. We strive to shine in every area of our business, continually reinventing ourselves as we find better ways to achieve our clients' goals. We are a learning organisation. We regularly review our structure, systems and processes, asking ourselves: How can we improve our service to our clients?
By : 'Eithne' Services : Sales(As a Vendor) Sold price : £670000 Would you recommend ? : No Postcode : UB10
Jul 9, 2020
People found this helpful0
Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman.
1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications";
2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and;
3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";
4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”
We wouldn't give one star but unfortunately a review with no stars is not possible.
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By : 'Viacheslav' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : TW7
Jul 13, 2022
People found this helpful0
I have never worked with this agency but received an email from them. I don't know where they got information about me
...Not wanting to Renew?
That is a shame! You MUST confirm your notice in writing to your branch ...
Louis King
Property Manager
44 High Street, Brentford TW8... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jul 2022
I have never worked with this agency but received an email from them. I don't know where they got information about me
...Not wanting to Renew? That is a shame! You MUST confirm your notice in writing to your branch ... Louis King Property Manager 44 High Street, Brentford TW8 0BB
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You have had no dealings with our Ruislip Sales office. Your comments relate to Brentford Lettings. We would kindly ask you to remove your review and re-post it under the correct office. Many...
Simply ...
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1 Star Review
By : 'Z' Services : Letting( As a Tenant ) Rent PCM : £2200 Would you recommend ? : No Postcode : UB10
May 12, 2021
People found this helpful2
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie... Read Full Review
Services : Letting( As a Tenant )Date: 12th May 2021
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally.
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Very grateful for their time ...
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5 Star Review
Matt
By : 'Karen' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : HA4
Dec 21, 2020
People found this helpful0
I owe these guys a lot of thanks. We had a nightmare trying to sell our flat for multiple personal and wider, political reasons - it was a really complicated sale, but Gibbs Gillespie pulled together to get it over the line for us. After being let down by a really poor show by another local estate... Read Full Review
Services : Sales( As a Vendor )Date: 21st Dec 2020
I owe these guys a lot of thanks. We had a nightmare trying to sell our flat for multiple personal and wider, political reasons - it was a really complicated sale, but Gibbs Gillespie pulled together to get it over the line for us. After being let down by a really poor show by another local estate agent and a game-playing buyer who pulled out, we switched to Gibbs Gillespie and were initially dealing with Ryan. He was really professional and proactive, and we tried lots of different things to try to get buyers through the door. Unfortunately, given the timing (early 2020), a 1bf was a hard sell, and we didn't have much luck.
In the meantime, our previous buyers came back via the other estate agents, and Gibbs were really good about letting us go back to them to see if we could get any further this time. Unfortunately for us, these (awful) buyers pulled out a second time after the lockdown, leaving us in the lurch and having to pull out of our chain. We went back to Gibbs a second time, believing that we had a far better chance of getting a sale through them than the other agents. Again we worked with Ryan, and he came up with a range of different ideas to get more viewings, and finally we did start to get some traction.
We got a buyer, and this one seemed a lot more solid than the last - Sinead and Matt then worked hard to keep communication going between the solicitors and with the buyer. Finally, after almost 18 months, the sale went through - these guys really grafted for their commission!! I'm glad the flat is off their plate now!
I would recommend to anyone looking for a team of honest, professional estate agents - it seems like the company as a whole promotes a refreshingly straightforward approach, with no game-playing. I felt I could trust them, which went a long way in a sale as complex as ours.
Thanks GG, and a merry Christmas to all of you.
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Dominic and his team provided ...
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5 Star Review
Dominic
By : 'Geoff' Services : Sales( As a Vendor ) Sold price : £655000 Would you recommend ? : Yes Postcode : UB9
Oct 23, 2020
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Dominic and his team provided excellent service with the sale of my late mothers house. The advice he gave and the caring way that they went about things ensured that the whole sales process went very smoothly and quickly. Communication was excellent at all times and the price achieved was very... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Oct 2020
Dominic and his team provided excellent service with the sale of my late mothers house. The advice he gave and the caring way that they went about things ensured that the whole sales process went very smoothly and quickly. Communication was excellent at all times and the price achieved was very satisfactory. I would certainly recommend them.
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Avoid - Ombudsman case won ...
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1 Star Review
By : 'Eithne' Services : Sales( As a Vendor ) Sold price : £670000 Would you recommend ? : No Postcode : UB10
Jul 9, 2020
People found this helpful0
Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman.
1. Market Appraisal: "I do not consider that the approach taken here by GG ... Read Full Review
Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award"; 4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.” We wouldn't give one star but unfortunately a review with no stars is not possible.
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Gibbs & Gillespie, ...
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5 Star Review
By : 'Jason' Services : Sales( As a Vendor ) Sold price : £380000 Would you recommend ? : Yes Postcode : UB9
Mar 18, 2020
People found this helpful0
Gibbs & Gillespie, provide the perfect balance of professional assurance combined with a personal touch - initially I had it in mind to go with a local smaller agent ,, reason being I thought G&G , would be indifferent to my concerns & level of experience of selling a property -- I... Read Full Review
Services : Sales( As a Vendor )Date: 18th Mar 2020
Gibbs & Gillespie, provide the perfect balance of professional assurance combined with a personal touch - initially I had it in mind to go with a local smaller agent ,, reason being I thought G&G , would be indifferent to my concerns & level of experience of selling a property -- I was wrong , they are a gem of a company
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Great advice, great service. ...
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5 Star Review
By : 'Martin' Services : Sales( As a Vendor ) Sold price : £485000 Would you recommend ? : Yes Postcode : HA4
Dec 18, 2019
People found this helpful0
Great advice, great service. Managed to secure a buyer at around the suggested sale price in a difficult market. Continued to provide support to hold chain together when sale was interrupted by the need to obtain Probate.
A very smooth... Read Full Review
Services : Sales( As a Vendor )Date: 18th Dec 2019
Great advice, great service. Managed to secure a buyer at around the suggested sale price in a difficult market. Continued to provide support to hold chain together when sale was interrupted by the need to obtain Probate.
A very smooth experience
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Buying ...
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5 Star Review
Grant
By : 'Judy' Services : Sales( As a Buyer ) Sold price : £630000 Would you recommend ? : Yes Postcode : WD23
May 14, 2019
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I have nothing but praise for Akib and Grant in your Stanmore branch. Nothing was too much trouble and they were always polite. I am very thrilled with my purchase and would highly recommend Gibbs Gillespie to anyone looking to buy and sell their property.
Judy... Read Full Review
I have nothing but praise for Akib and Grant in your Stanmore branch. Nothing was too much trouble and they were always polite. I am very thrilled with my purchase and would highly recommend Gibbs Gillespie to anyone looking to buy and sell their property. Judy mendel
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Renting a Property in ...
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5 Star Review
James
By : 'Jay' Services : Letting( As a Tenant ) Rent PCM : £1000 Would you recommend ? : Yes Postcode : UB10
May 17, 2018
People found this helpful0
James Misseldine (and Sophie Keeping) have been great, from my first phone, my viewings of a couple properties, to my offer and references being accepted on a property that was by far the best I viewed out of 9!
The process was very swift too, much quicker than I have experienced previously.
I... Read Full Review
Services : Letting( As a Tenant )Date: 17th May 2018
James Misseldine (and Sophie Keeping) have been great, from my first phone, my viewings of a couple properties, to my offer and references being accepted on a property that was by far the best I viewed out of 9!
The process was very swift too, much quicker than I have experienced previously.
I would highly recommend Gibbs Gillespie because of this and their staff are amazing friendly and professional.
Thank you all again. I am a very happy customer.
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Sophie Cook is an excellent ...
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5 Star Review
Sophie
By : 'John' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : HA4
Dec 13, 2017
People found this helpful0
Sophie Cook is an excellent Lettings consultant. She looked after my letting every step of the way keeping me informed of progress and making sure I filled in all the forms correctly. As quite a "needy" client and not having undertaken rental before I need guidance and certainly got... Read Full Review
Services : Letting( As a Tenant )Date: 13th Dec 2017
Sophie Cook is an excellent Lettings consultant. She looked after my letting every step of the way keeping me informed of progress and making sure I filled in all the forms correctly. As quite a "needy" client and not having undertaken rental before I need guidance and certainly got that most effectively from Ms Cook. The moving in date was quickly arranged and I was well looked after in the moving in process ensuring a smooth transition for me.
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I found Sophie to be an ...
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5 Star Review
Sophie
By : 'Chris' Services : Letting( As a Tenant ) Rent PCM : £925 Would you recommend ? : Yes Postcode : HA4
Nov 20, 2017
People found this helpful0
I found Sophie to be an absolute pleasure to deal with. She kept me informed on a regular basis of properties within my budget in the Ruislip area and has always been very polite and courteous. I am very happy in my new property but if I need to move again I would definatly use Sophie again. Great... Read Full Review
Services : Letting( As a Tenant )Date: 20th Nov 2017
I found Sophie to be an absolute pleasure to deal with. She kept me informed on a regular basis of properties within my budget in the Ruislip area and has always been very polite and courteous. I am very happy in my new property but if I need to move again I would definatly use Sophie again. Great service
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I have been really ...
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1 Star Review
Dominic
By : 'Anonymous' Services : Sales( As a Buyer ) Sold price : £530000 Would you recommend ? : No Postcode : HA5
Jun 11, 2017
People found this helpful3
I have been really disappointed with the service that I received from Dominic. So much so that I had to ask for someone else to deal with the purchase process instead.
I contacted Dominic after I had received my survey to inform him (and through him, the vendor) that some issues had been... Read Full Review
I have been really disappointed with the service that I received from Dominic. So much so that I had to ask for someone else to deal with the purchase process instead.
I contacted Dominic after I had received my survey to inform him (and through him, the vendor) that some issues had been identified and further negotiation would be required. Upon hearing this, Dominic's attitude was both aggressive and rude. He addressed me this way on 2 occasions and after the second occasion I was forced to complain to Head Office. Eventually the vendor and I communicated directly and were able to progress the purchase to completion.
In contrast, Head Office were very responsive and took my complaint seriously. They assigned someone else to manage the transaction.
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We're sorry to hear that you weren't happy with our service and appreciate you bringing this matter to our...
I did not even consider ...
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5 Star Review
By : 'Christine' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : HA4
Sep 11, 2016
People found this helpful0
I did not even consider another agent in Ruislip when putting my parent's home on the market. I knew that Gibbs Gillespie were efficient and that I could trust their straightforward approach. My trust was not misplaced. Very competitive commission rates and good communication throughout led to a... Read Full Review
Services : Sales( As a Vendor )Date: 11th Sep 2016
I did not even consider another agent in Ruislip when putting my parent's home on the market. I knew that Gibbs Gillespie were efficient and that I could trust their straightforward approach. My trust was not misplaced. Very competitive commission rates and good communication throughout led to a smooth sale. We had a number of possible buyers and Sam was helpful in sorting out those likely to proceed from the time wasters. Well done the team.
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All the staff at the branch ...
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5 Star Review
By : 'Sam' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : HA4
Feb 29, 2016
People found this helpful0
All the staff at the branch worked extremely hard for us.We had a very taxing sale but they were all very professional in the handling of the... Read Full Review
Services : Sales( As a Vendor )Date: 29th Feb 2016
All the staff at the branch worked extremely hard for us.We had a very taxing sale but they were all very professional in the handling of the situation
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Went above and beyond to ...
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5 Star Review
Charlie
By : 'dawn' Services : Sales( As a Vendor ) Sold price : £290000 Would you recommend ? : Yes Postcode : UB9
Feb 29, 2016
People found this helpful0
Went above and beyond to help.Kept me informed every step of the way. Polite. Friendly. Professional at all times. Liaised with my solicitor when i was unable... Read Full Review
Services : Sales( As a Vendor )Date: 29th Feb 2016
Went above and beyond to help.Kept me informed every step of the way. Polite. Friendly. Professional at all times. Liaised with my solicitor when i was unable to.
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Sinead was great we first met ...
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5 Star Review
By : 'Hiren' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : HA4
Feb 22, 2016
People found this helpful0
Sinead was great we first met looking at a Flat and after seeing the flat i realised it wasn't for us. Sinead asked me questions on what I'm looking for in a property after telling her she gave me a call a few days later saying she has found a flat that ticks all the boxes. I was hesitant to begin... Read Full Review
Sinead was great we first met looking at a Flat and after seeing the flat i realised it wasn't for us. Sinead asked me questions on what I'm looking for in a property after telling her she gave me a call a few days later saying she has found a flat that ticks all the boxes. I was hesitant to begin with as I have seen so many agents who tell me they have found right property for me. By surprise she managed to find the perfect flat for us. Sam was a great help too we had difficulties with the initial deposit as it was a new build but somehow Sam made it happen and 6 weeks from first seeing the property we completed!!! Thanks again Sinead and Sam.
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A thoughtful, sensitive and ...
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5 Star Review
By : 'Annie' Services : Sales( As a Vendor ) Sold price : £8300000 Would you recommend ? : Yes Postcode : RUIS
Feb 18, 2016
People found this helpful0
A thoughtful, sensitive and proactive negotiator, always follows through issues and agreed plans. Manages the clients and staff with respect and consideration.
Rarely have I had cause to be impressed by Estate Agents but in this case, I am impressed and grateful.
thank... Read Full Review
Services : Sales( As a Vendor )Date: 18th Feb 2016
A thoughtful, sensitive and proactive negotiator, always follows through issues and agreed plans. Manages the clients and staff with respect and consideration.
Rarely have I had cause to be impressed by Estate Agents but in this case, I am impressed and grateful.
thank you
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Dear Annie - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you received from Sam Robbins who manages our Ruislip sales office. He is a...
We've just exchanged on our ...
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5 Star Review
By : 'Lee' Services : Sales( As a Vendor ) Sold price : £345 Would you recommend ? : Yes Postcode : UB10
Feb 18, 2016
People found this helpful0
We've just exchanged on our property after a rough (unrelated to Gibbs) ride, and as I said to her on the phone today I genuinely don't think we would have got to that point were it not for Sineads efforts.
Always genuine, friendly and eager to help, she very much went above and beyond to chase,... Read Full Review
Services : Sales( As a Vendor )Date: 18th Feb 2016
We've just exchanged on our property after a rough (unrelated to Gibbs) ride, and as I said to her on the phone today I genuinely don't think we would have got to that point were it not for Sineads efforts.
Always genuine, friendly and eager to help, she very much went above and beyond to chase, keep us informed, to call us back regardless of whether she had news or not, and to answer any queries we had, whether for her directly or for others in the chain. I cannot praise her enough.
In a high pressured working environment I can appreciate how busy the office can be, and yet she never left us feeling like one more client to deal with and that she was personally invested in bringing our move to a close. It's a difficult balance, but one that as a stressed out client makes all the difference.
Thank you Sinead. We got there in the end!
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Dear Lee - Thank you for taking the time to write a review praising Sinead's efforts throughout the recent sale of your home. It is always rewarding to receive positive feedback about our staff and...
My initial contact was with ...
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5 Star Review
By : 'Mrs' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : UB10
Feb 17, 2016
People found this helpful0
My initial contact was with Sinead Brown, whilst liaising with her i found her very polite and co-operative. She was aware of the type of property i was looking for and contacted me whenever a suitable property came on market. She was a great help in us purchasing our present... Read Full Review
My initial contact was with Sinead Brown, whilst liaising with her i found her very polite and co-operative. She was aware of the type of property i was looking for and contacted me whenever a suitable property came on market. She was a great help in us purchasing our present house.
The UK's Largest Customer Review Website for the Property Industry
Dear Vina - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you experienced with Sinead in our Ruislip sales office. It is always a...
Sam and Jess helped us as ...
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5 Star Review
By : 'Mitchell' Services : Sales( As a Vendor ) Sold price : £350000 Would you recommend ? : Yes Postcode : HA4
Feb 3, 2016
People found this helpful0
Sam and Jess helped us as second steppers and we can't thank them enough, the communication and service was top class. It took us over a year but they didn't disappoint and Sam always promised he would find us something and he certainly delivered managing to get us moved 2weeks before... Read Full Review
What agent could do to change your mind?
Inline with others but chose due to the personnel.
Comments on Agent Fees
Inline with others but chose due to the personnel.
Sam and Jess helped us as second steppers and we can't thank them enough, the communication and service was top class. It took us over a year but they didn't disappoint and Sam always promised he would find us something and he certainly delivered managing to get us moved 2weeks before Christmas.
Thanks again guys and see you around
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Dear Mitchell and Pippa
Thank you for taking the time to write a review regarding your search for a new home. It's always a pleasure to receive positive feedback about our staff and we're delighted...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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No procedure set.
Last updated at 2/12/2016, 7:57:37 AM by allAgents