92% sales valuation accuracy
94% sales fee satisfaction
Jul 10,2020
Jul 10,2020
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Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman.
1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications";
2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and;
3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";
4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”
We wouldn't give one star but unfortunately a review with no stars is not possible.
1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications";
2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within GG’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and;
3. Offers "GG’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";
4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”
We wouldn't give one star but unfortunately a review with no stars is not possible.
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14th Jul 2022
reviewed by 'Viacheslav'
21st Dec 2020
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24th Oct 2020
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18th Mar 2020
reviewed by 'Jason'
Opening Hours
Address
Gibbs Gillespie
172 High Street
Ruislip
Greater London
HA4 8LJ
01895 622220
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 94% | £182,000 | £8,300,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 2 | 23 | 1 | 12 | 1 | 0 | 0 |
Areas covered
- HA4
- UB9
- UB10
- HA5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 14,2022
Jul 14,2022
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I have never worked with this agency but received an email from them. I don't know where they got information about me
...Not wanting to Renew?
That is a shame! You MUST confirm your notice in writing to your branch ...
Louis King
Property Manager
44 High ...
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Jul 14, 2022
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You have had no dealings with our Ruislip Sales office. Your comments relate to Brentford Lettings. We would kindly ask you to remove your review and re-post it under the correct office. Many thanks. ...
May 13,2021
May 13,2021
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Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally....
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Dec 21,2020
Dec 21,2020
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I owe these guys a lot of thanks. We had a nightmare trying to sell our flat for multiple personal and wider, political reasons - it was a really complicated sale, but Gibbs Gillespie pulled together to get it over the line for us. After ...
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Oct 24,2020
Oct 24,2020
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Dominic and his team provided excellent service with the sale of my late mothers house. The advice he gave and the caring way that they went about things ensured that the whole sales process went very smoothly and quickly. Communication was excellent at all times ...
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Jul 10,2020
Jul 10,2020
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Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman.
1. Market Appraisal: "I do not consider that the approach taken here by GG to establish an appropriate ...
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Mar 18,2020
Mar 18,2020
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Gibbs & Gillespie, provide the perfect balance of professional assurance combined with a personal touch - initially I had it in mind to go with a local smaller agent ,, reason being I thought G&G , would be indifferent to my concerns & level of experience of selling ...
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Dec 18,2019
Dec 18,2019
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Great advice, great service. Managed to secure a buyer at around the suggested sale price in a difficult market. Continued to provide support to hold chain together when sale was interrupted by the need to obtain Probate.
A very smooth experience...
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May 15,2019
May 15,2019
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I have nothing but praise for Akib and Grant in your Stanmore branch. Nothing was too much trouble and they were always polite. I am very thrilled with my purchase and would highly recommend Gibbs Gillespie to anyone looking to buy and sell their property.
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May 18,2018
May 18,2018
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James Misseldine (and Sophie Keeping) have been great, from my first phone, my viewings of a couple properties, to my offer and references being accepted on a property that was by far the best I viewed out of 9!
The process was very swift too, much ...
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Comment on agent fees
Fair
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Dec 13,2017
Dec 13,2017
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Sophie Cook is an excellent Lettings consultant. She looked after my letting every step of the way keeping me informed of progress and making sure I filled in all the forms correctly. As quite a "needy" client and not having undertaken rental before I need ...
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Comment on agent fees
Fees were perfectly fine.
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Nov 20,2017
Nov 20,2017
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I found Sophie to be an absolute pleasure to deal with. She kept me informed on a regular basis of properties within my budget in the Ruislip area and has always been very polite and courteous. I am very happy in my new property but ...
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Jun 12,2017
Jun 12,2017
3
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I have been really disappointed with the service that I received from Dominic. So much so that I had to ask for someone else to deal with the purchase process instead.
I contacted Dominic after I had received my survey to inform him (and through ...
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Jun 12, 2017
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We're sorry to hear that you weren't happy with our service and appreciate you bringing this matter to our attention. ...
Sep 12,2016
Sep 12,2016
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I did not even consider another agent in Ruislip when putting my parent's home on the market. I knew that Gibbs Gillespie were efficient and that I could trust their straightforward approach. My trust was not misplaced. Very competitive commission rates and good communication throughout ...
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Comment on agent fees
Very competitive.
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Feb 29,2016
Feb 29,2016
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Went above and beyond to help.Kept me informed every step of the way. Polite. Friendly. Professional at all times. Liaised with my solicitor when i was unable to....
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Comment on agent fees
Good
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Feb 29,2016
Feb 29,2016
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All the staff at the branch worked extremely hard for us.We had a very taxing sale but they were all very professional in the handling of the situation...
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Comment on agent fees
Very good
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Feb 22,2016
Feb 22,2016
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Sinead was great we first met looking at a Flat and after seeing the flat i realised it wasn't for us. Sinead asked me questions on what I'm looking for in a property after telling her she gave me a call a few days later ...
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Comment on agent fees
Excellent
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Feb 18,2016
Feb 18,2016
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We've just exchanged on our property after a rough (unrelated to Gibbs) ride, and as I said to her on the phone today I genuinely don't think we would have got to that point were it not for Sineads efforts.
Always genuine, friendly and eager ...
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Feb 19, 2016
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Dear Lee - Thank you for taking the time to write a review praising Sinead's efforts throughout the recent sale of your home. It is always rewarding to receive positive feedback about our staff and to know that their hard work achieves positive outcomes for our clients'. Kind regards, Jo ...
Feb 18,2016
Feb 18,2016
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A thoughtful, sensitive and proactive negotiator, always follows through issues and agreed plans. Manages the clients and staff with respect and consideration.
Rarely have I had cause to be impressed by Estate Agents but in this case, I am impressed and grateful.
thank you...
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Acceptable
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Feb 19, 2016
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Dear Annie - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you received from Sam Robbins who manages our Ruislip sales office. He is a highly experienced agent and a valued member of our management team. All the best, Jo ...
Feb 17,2016
Feb 17,2016
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My initial contact was with Sinead Brown, whilst liaising with her i found her very polite and co-operative. She was aware of the type of property i was looking for and contacted me whenever a suitable property came on market. She was a great help ...
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Feb 17, 2016
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Dear Vina - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you experienced with Sinead in our Ruislip sales office. It is always a pleasure to receive positive feedback regarding our staff. We wish you the very best of luck in your new home. Kind regards, Jo ...
Feb 03,2016
Feb 03,2016
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I completed my house purchase at the end of 2015 and Gibbs Gillespie were a first class agent. Both Jess and Sam were efficient in everything they did for us, all my queries answered perfectly and as a first time buyer this made the whole process ...
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Feb 04, 2016
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Dear Shalin - Thank you for taking the time to write a review sharing your experience as a first time buyer. We're delighted to hear that the process went smoothly for you and wish you the very best of luck in your new home. Kind regards, Jo ...
Feb 03,2016
Feb 03,2016
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My first experience with Gibbs was via another agent who didnt listen to our needs and requirements for a property. Ashley was a breath of fresh air when he took over my account and I felt he listened to my requirements and in fact the ...
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Feb 03, 2016
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Dear Hollie - Thank you for taking the time to write a review. We're pleased to hear that you were happy with the service you received from our Ruislip Sales team. Your feedback is important and we appreciate you sharing your experience. Kind regards, Jo ...
Feb 03,2016
Feb 03,2016
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Sam and Jess helped us as second steppers and we can't thank them enough, the communication and service was top class. It took us over a year but they didn't disappoint and Sam always promised he would find us something and he certainly delivered managing ...
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Comment on agent fees
Inline with others but chose due to the personnel.
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Feb 03, 2016
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Dear Mitchell and Pippa
Thank you for taking the time to write a review regarding your search for a new home. It's always a pleasure to receive positive feedback about our staff and we're delighted you finally found the right home. Kind regards, Jo ...
Dec 01,2015
Dec 01,2015
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We recently completed a purchase in Ruislip and Jessica was dealing with the sale.
Initially she showed us around the property and she was helpful with regards to information about the property.
She was very communicative with us and always kept us up to date ...
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Dec 01, 2015
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Thank you for your feedback on Jessica! We truly appreciate it when customers take time out of their busy days to provide us with some open and honest feedback about our service.
Best regards,
Jo ...
Aug 24,2015
Aug 24,2015
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Gibbs&Gillespie have always given me a professional service when finding and vetting a new tenet and when managing the tenancy. The Management service provided is excellent always keeping me informed and acting on my behalf in the most professional manner....
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Comment on agent fees
Gibbs&Gillespie fees when taking an overall view of the service they provide is as far a I am concerned very good value.
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Aug 25, 2015
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Dear John,
Thank you for taking the time to write a review, Danielle works very hard to make sure that we find the correct tenant for your property. Tara is property management also works extremely hard to ensure that our landlords and tenants receive excellent service,
We are very proud to have them both represent Gibbs Gillespie,
Best regards
Kelly ...
Mar 18,2015
Mar 18,2015
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Having just completed on a difficult sale I would like to compliment the entire team at Gibbs Gillespie Ruislip - in particular Tim Buckley and Luke Allay. Despite the buyer delaying paperwork and changing solicitors in midstream Tim and Luke were great, making sure I ...
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Comment on agent fees
At 1.5%, very reasonable considering all the phone calls and the work they put in.
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Mar 18, 2015
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Dear Z Keen,
Thank you for taking the time to write a review, Luke and Tim are extremely hard-working and professional agents and we are very proud to have them represent Gibbs Gillespie.
I will be certain to pass on your kind comments to them both,
We look forward to dealing with you again in the future,
Best regards
Kelly ...
Mar 09,2015
Mar 09,2015
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Gibbs Gillespie, Ruislip Branch are by far and away, the best Estate Agents I have ever dealt with. They were very proactive, efficient and professional. I always received feedback and updates without having to chase them (which I have found with other Estate Agents). They ...
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Comment on agent fees
I thought the fees were very reasonable.
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Mar 11, 2015
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Dear Ryan,
Thank you for taking the time to write a review. Our Ruislip Sales office work so hard to provide an all round positive customer experience, therefore we are delighted to we have been of service to you.
I will be certain to pass on your kind comments to the team and we look forward to dealing with you again in the future,
Best regards
Kelly ...
Mar 04,2015
Mar 04,2015
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All the team at Gibbs Gillespie made selling our previously tenanted flat as stress free as possible. They kept us in the loop regarding viewings and feedback.
We have used Gibbs Gillespie in the past and would do so again. We will certainly recommend to ...
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Mar 05, 2015
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Dear Laura,
Thank you for taking the time to write a review. Our Ruislip sales team work so hard to provide our vendors with an all round positive experience. We are so pleased that, yet again, we have been of service to you and we certainly look forward to dealing with you in the future,
Best regards,
Kelly ...
Feb 27,2015
Feb 27,2015
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I have found Gibbs Gillespie very professional and they have provided advice which has been very helpful. I have been dealing with Sam Robbins regarding my purchase and I have found him to be honest and trustworthy. I would highly recommend Gibbs again to sell ...
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Feb 27, 2015
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Dear Rita,
Thank you for taking the time to write a review. Sam is a highly experienced and hard working agent and we are so proud to have represent Gibbs Gillespie.
I will be certain to pass on your kind comments to the team,
We look forward to dealing with you in the future,
Best regards,
Kelly ...
Feb 27,2015
Feb 27,2015
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They say that selling a house is one of the most stressful things you can do.
We chose to embark on this little adventure with Tim Buckley at Gibbs-Gillespie.
I won't pretend it was a bed of roses as the process did take a little ...
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Feb 27, 2015
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Dear John,
Thank you for taking the time to write a review. We firmly believe that there is no substitute for experience when negotiating the house sale process, so we are delighted to hear that Tim has been of service to you. Tim is an extremely hard-working agent and we are proud to have him represent Gibbs Gillespie,
We look forward to dealing with you in the future,
Best regards,
Kelly ...
Feb 16,2015
Feb 16,2015
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We used Gibbs (Ruislip Branch) to purchase our new house. Sam Robbins was our key contact for purchasing and he went above and beyond to ensure the entire chain came together and pushed to progress exchange and completion. He had respect for all parties involved ...
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Feb 16, 2015
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Dear Tailor,
Thank you for taking the time to write a review. Sam is an extremely experienced and hard working agent and we are delighted to hear that he has been of service to you,
I will pass on your kind comments to him and we look forward to dealing with you in the future,
Best regards,
Kelly ...
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Last updated at 1:27 PM 12/02/2016 by allAgents
