Reading, RG1
4.3/5, 420 reviews
86% recommended
78% sales valuation accuracy
88% sales fee satisfaction
Prospect Estate Agents, visit prospect.co.uk/valuation

“Slightly unprofessional and rude...”

Share on :
Aug 08,2018
Minithumbdown
By: 'John'
Aug 08,2018
2 people found
this helpful
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. Constantly being told we should get in and make an offer quick as there were multiple viewings booked that week and was a niche property. That property took 3 weeks to sell and had been reduced twice. 2 months later I call for details on another property with Prospect to which im lectured as to why I need to make early offers on properties as for a reason why i had still been looking after 2 months. They seemed to refuse the concept on why i wouldn't automatically accept the first place I looked at. The next viewing turned out to be the exact same agent, who this time was over 30 minutes late, with no courtesy call until he was already 10 minutes late. Maybe better plan is needed in the logistics of their agents. Yet again the agent had little information about the property or the landlord and carried on talking about how niche and unique the property is. We had an offer accepted on this property and after we made the offer the agent then started to roll off a list of what was wrong with the place. We decided to decline as we found a better property that required a lot less work at the start. When i spoke with honesty to Prospect (Chase i believe his name) as to this reason, he couldnt wait to get me off the phone and promptly hung up. Since this happened 5 days ago the property has amazingly dropped by £100. So much for a niche property!. I just sense a pattern of just trying to do all they can to get you to pay the most for a property, using buzz words and providing little information. Very much an estate agent thats only in it for the money rather than providing a welcoming customer experience. All other agencies we have dealt with have never been late or rude and have a detailed knowledge on the property and the back stories of the landlord. Providing honest feedback as to actually why the property may not be right for me should I ask for their opinion. Something Prospect simply dont do. I maybe in a small minority that has only had a bad experience with Prospect but can certainly see why after happening on more than one occasion. I certainly wont be using them again when i move property and in the future decide to buy.
Comment on agent fees
I believe the fees were around £350 and £500 holding deposits
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Danielle
Nov 18, 2018
You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip the other side off and do not care!
Would not recommend them as estate agents! Avoid!!!

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 420
6th Mar 2024
reviewed by 'DHALLINA'
“Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP ......”
3rd Mar 2024
reviewed by 'Tenants dont matter'
“This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time ......”
18th Dec 2023
reviewed by 'Harmeet Singh'
“Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ......”
22nd Dec 2022
reviewed by 'Kathy'
“Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & ......”
31st Oct 2022
reviewed by 'Tamsin'
“Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment ......”
15th Sep 2022
reviewed by 'Tim'
“I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 11:00 - 15:00
Address

Prospect Estate Agency
24 King Street
Reading
Berkshire
RG1 2HE
0118 955 9700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 88% £117,000 £490,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
102 6 163 31 52 6 35 3 9 13
Areas covered
  • RG8
  • Reading
  • RG7
  • Woodley
  • RG6
  • Earley
  • RG5
  • RG4
  • RG30
  • RG2
  • RG10
  • RG1
  • RG31
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS NLA TDS The Guild Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
Prospect Estate Agency Image 1
Bracknell, RG12
Camberley, GU15
Crowthorne, RG45
Farnborough, GU14
RG1
Maidenhead, SL6
Sandhurst, GU47
Warfield, RG42

“SHAME OF THEM...”

Share on :
Mar 06,2024
Minithumbdown
By: 'DHALLINA'
Mar 06,2024
0 people found
this helpful
Reading Prospect are terrible. THEY DONT PAY THE CLEANERS they send to their properties. SHAME OF THEM. DO THEY KEEP CLIENTS MONEY ???...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They wont give your deposit back...”

Share on :
Mar 03,2024
Minithumbdown
By: 'Tenants dont matter'
Mar 03,2024
0 people found
this helpful
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Save yourself...”

Share on :
Dec 18,2023
Minithumbdown
By: 'Harmeet Singh'
Dec 18,2023
0 people found
this helpful
Our experience has been very BAD and DISAPPONTING. We are renting a property with Prospect in Reading and it takes ages to resolve our issues, most of which have been outstanding for over 6 months. The landlord is very adamant about not completing basic repairs, as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you for your help in selling our proper......”

Share on :
Dec 22,2022
Minithumbup
claim your profile
Bernadette
By: 'Kathy'
Dec 22,2022
0 people found
this helpful
Thank you for your help in selling our property. Bernadette was a great help kept us informed all the way & had some great chats on phone...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you to Ross, Bernadette and all the tea......”

Share on :
Oct 31,2022
Minithumbup
claim your profile
Bernadette
Staff profile picture
Ross
By: 'Tamsin'
Oct 31,2022
0 people found
this helpful
Thank you to Ross, Bernadette and all the team at Prospect Reading for helping us with the sale of 5 investment properties over the last couple of years. They secured good deals for us and helped us navigate some difficult times during the transactions. Thank you ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can throughly recommend Prospect as they ha......”

Share on :
Sep 15,2022
Minithumbup
claim your profile
Bernadette
By: 'Tim'
Sep 15,2022
0 people found
this helpful
I can throughly recommend Prospect as they have been absolutely brilliant and would certainly use them again if I had another house for sale. From the first valuation meeting with Ross Hobbs and then through the setting up of viewings via Liam and then through ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and enthusiastic...”

Share on :
Feb 16,2022
Minithumbup
By: 'Katarzyna'
Feb 16,2022
0 people found
this helpful
'Prospect' has recently helped me with selling my flat although my property was not the easiest to sell. I recommend this estate agency as it is represented by very enthusiastic, professional and passionate people. Thank you 'Prospect'!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Renting...”

Share on :
Oct 26,2021
Minithumbdown
By: 'Glorija'
Oct 26,2021
1 people found
this helpful
I must say if you are thinking renting with Prospect agency please DON'T. When i came for the apartment viewing the agent agreed with everything i asked. It was very important for me the apartment to be pet friendly, the agent confirmed that on the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst company I have ever encountered...”

Share on :
Aug 18,2021
Minithumbdown
Staff profile picture
Joanne
By: 'Jin'
Aug 18,2021
0 people found
this helpful
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Predatory sales tactics, feels very impersona......”

Share on :
Aug 18,2021
Minithumbdown
By: 'Olivia'
Aug 18,2021
0 people found
this helpful
Predatory sales tactics, feels very impersonal and by the book. Only chasing the commission on sale and trying to get the quickest sale. Ended up selling through purple bricks for more than prospect estimated....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really pleased with the service. Kurt was ver......”

Share on :
Jan 13,2021
Minithumbup
claim your profile
Kurt
By: 'Jordan da Costa'
Jan 13,2021
0 people found
this helpful
Really pleased with the service. Kurt was very helpful in making the process quick and easy as we were in quite a hurry to move out. Thank you...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have my first renting experience nicely....”

Share on :
Nov 27,2020
Minithumbup
claim your profile
Kurt
By: 'Wallace'
Nov 27,2020
0 people found
this helpful
I have my first renting experience from Prospect, as I know almost nothing about renting issue, their agent help me a lot about the house, from recommended property that meet my target, arrange virtual-viewing with a high-effectiveness, and response to my email so frequently! And ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“IF your property needs work, Do NOT sell with......”

Share on :
Oct 30,2020
Minithumbdown
Staff profile picture
Ross
By: 'ROB'
Oct 30,2020
0 people found
this helpful
IF your property needs work, Do NOT sell with them as they UNDER SELL your property !!! BE Aware they will give you POOR ADVICE !!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Beware of these money thieves...”

Share on :
Aug 07,2020
Minithumbdown
claim your profile
Caroline
By: 'Yas'
Aug 07,2020
0 people found
this helpful
The only saviour for Prospect are the team you deal with initially. Once you are in contract however, the management team is appalling. My rental direct debit was increased without my consent and I was bombarded with emails and letters asking for payment. I challenged ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Nightmare checkout process and deposit retrieval...”

Share on :
Jul 20,2020
Minithumbdown
Staff profile picture
Chloe
By: 'Pradeep'
Jul 20,2020
1 people found
this helpful
The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I just wanted to say a huge thank you to Ross......”

Share on :
Mar 11,2020
Minithumbup
Staff profile picture
Ross
By: 'Carole'
Mar 11,2020
0 people found
this helpful
I just wanted to say a huge thank you to Ross Hobbs for his professionalism and support in securing the sale of my property. Throughout the process he unfailingly kept me updated and kept me positive. By far, the best estate agent manager I have ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Extremely Poor Customer Service...”

Share on :
Dec 20,2019
Minithumbdown
Staff profile picture
Chloe
By: 'Maria'
Dec 20,2019
1 people found
this helpful
The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“No show twice to view a property for sale....”

Share on :
Jun 25,2019
Minithumbdown
By: 'Sally'
Jun 25,2019
0 people found
this helpful
Arranged a viewing to purchase a property! Appointment time came & went. Rang the agency to be told there was no booking in the diary! Lots of apologies & viewing rescheduled. Time came but no show again. Rang agency to be told (again) no appointment was showing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Slightly unprofessional and rude...”

Share on :
Aug 08,2018
Minithumbdown
By: 'John'
Aug 08,2018
2 people found
this helpful
The first time we viewed properties with Prospect the estate agent was 15 minutes late with no courtesy call. The agent had very little details on the history of the landlord and detailed specifics of the property such as council tax bands and parking permits etc. ...
read full review
Comment on agent fees
I believe the fees were around £350 and £500 holding deposits
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Danielle
Nov 18, 2018
View all comments (1)
You are absolutely right! They are in only for the money and almost all of them are unprofessional. They try to, but don't succeed! They are always on the side of the landlords and are trying to rip the other side off and do not care! Would not recommend them as estate agents! Avoid!!! ...

“Really bad agency. Non professional at all....”

Share on :
Jun 12,2018
Minithumbdown
upload your photo
Roseanne
By: 'Very'
Jun 12,2018
2 people found
this helpful
They never solve the problem. Always saying the Landlord is away and never answer the phone. Then, why an estate agency exist if is not to take own decisions without confirmation from the landlord? Then go away and I will contact the Landlord directly. At ...
read full review
Comment on agent fees
For what they have done, bad.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Do not sign up with this agency!...”

Share on :
May 29,2018
Minithumbdown
By: 'Fed'
May 29,2018
4 people found
this helpful
I've been with this agency for 5 years and now I am leaving the service has gone from terrible to outrageously bad! I've had to live with mould, ceilings falling down then being propped up with metal posts...yes whilst still living in the property! Electric ...
read full review
Comment on agent fees
Fees are ridiculous, they make you sign short hold so they can charge £115 every 6 months
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Horrible services. Tenant manager never picks up the phone. Have ......”

Share on :
Mar 06,2018
Minithumbdown
By: 'Raluca'
Mar 06,2018
6 people found
this helpful
Horrible services. Tenant manager never picks up the phone. Have a home emergency and the emergency line is sending me to voice mail as well. Deplorable. I do not recommend this AT ALL....
read full review
Comment on agent fees
Really bad
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hilary Tinsley
Apr 05, 2018
View all comments (1)
We are sorry that you have had problems getting through to your Property Manager. We are currently trying to get hold of you to arrange for the plumber to come to the property to finish to outstanding works for you, so please could call Mrs J Kay (Head of Property Management) on 0118 955 9740 as soon as possible. ...

“Fantastic customer service from Simon West. Very professional and efficient ! ......”

Share on :
Feb 28,2018
Minithumbup
upload your photo
Simon
By: 'DW'
Feb 28,2018
0 people found
this helpful
Fantastic customer service from Simon West. Very professional and efficient ! Fantastic advice about the rental market and he is very knowledgable about the area. Very efficient in dealing with any queries. 5 star service!...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Prospect Estate Agency
Mar 06, 2018
View all comments (1)
Thank you for the five star review. ...

“Elizabeth is an amazing agent and makes everything about renting ......”

Share on :
Jan 22,2018
Minithumbup
By: 'Ajsabbot'
Jan 22,2018
0 people found
this helpful
Elizabeth is an amazing agent and makes everything about renting just that little bit easier. If there is a problem she will do her best to not only resolve the problem but to ensure that you are up to date with progress. I have been ...
read full review
Comment on agent fees
Fees are not the best but are far from the worst in Reading
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Amanda Abbot
Jan 22, 2018
View all comments (1)
The picture shown is not the person I choose.. It should be Elizabeth Savery!! ...

“We are well looked after by Elizabeth Savery who is ......”

Share on :
Dec 09,2017
Minithumbup
By: 'Peter'
Dec 09,2017
0 people found
this helpful
We are well looked after by Elizabeth Savery who is very efficient and is always a pleasure to deal with....
read full review
Comment on agent fees
We are happy with the fees charged.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Prospect Estate Agency
Jan 09, 2018
View all comments (1)
Thank you for sharing your experience with Elizabeth. ...

“The agency has quite high prices, which don't correspond to ......”

Share on :
Jun 23,2017
Minithumbdown
By: 'Nati'
Jun 23,2017
9 people found
this helpful
The agency has quite high prices, which don't correspond to the quality of service they provide. They have a poor management of the properties, they fail by giving you all the keys of the property when you move in, they also fail by providing a ...
read full review
Comment on agent fees
Very expensive for what you get
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have rented a flat from this agent since last 7 ......”

Share on :
Jun 18,2017
Minithumbdown
By: 'Livingston'
Jun 18,2017
7 people found
this helpful
I have rented a flat from this agent since last 7 months. Since last 6 weeks i raised a complaint of sink and shower water not draining completely. Also few days back they stopped draining. Still the condition is same. I dont want to name the employee. ...
read full review
Comment on agent fees
I dont know what i paid for. Just to sign few papers i guess. Poor service
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Prospect Estate Agency
Jun 28, 2017
View all comments (1)
I am sorry to hear that you have not had a proactive speedy response to your maintenance issue, Joanne Kay the Head of Property Management will be in touch with you shortly to follow up on this matter. ...

“Excellent service from start to finish all staff involved acted ......”

Share on :
Jun 14,2017
Minithumbup
Staff profile picture
Josh
By: 'Dennis'
Jun 14,2017
0 people found
this helpful
Excellent service from start to finish all staff involved acted in a very professional a manner. Special mention to Matthew and a massive thanks to Josh who was absolutely brilliant. Having originally put the property on with another centrally located agent the difference between them ...
read full review
Comment on agent fees
Fees were on par with other 'upmarket' agencies
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“What can I say. I've used a few Lettings agents ......”

Share on :
May 04,2017
Minithumbdown
By: 'EAkins'
May 04,2017
4 people found
this helpful
What can I say. I've used a few Lettings agents over the years and this guys take the biscuit. Wonderful before I joined and paid up then repairs issues came up and getting in touch became a problem. chase up and leave messages that were ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Prospect Estate Agency
May 10, 2017
View all comments (1)
We are disappointed to hear you have not received expected communication regarding your tenancy, I understand that Joanne Kay has been in contact and assisting with a resolve for you. ...

“we joined this agency a month ago, renting a house ......”

Share on :
Mar 29,2017
Minithumbdown
By: 'Dorra'
Mar 29,2017
7 people found
this helpful
we joined this agency a month ago, renting a house in bracknell i was dealt with Olivia in bracknell branch who was exceptional and received great service however near our move date we have been told that Chloe will be our property manager, it started ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Ross
(54)
Staff picture Jordan
(53)
Staff picture Gemma
(51)
Staff picture Chloe
(39)
Staff picture Harrison
(11)
Staff picture Joanne
(11)
Staff picture Elliott
(6)
Staff picture Ben
(5)
Staff picture Josh
(1)
No image available Simon
(1)
No image available Roseanne
(1)
Staff picture Fenella
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:08 AM 14/01/2016 by allAgents

Awards won by Prospect Estate Agency, Reading RG1 2HE



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn