The check out process has been an absolute nightmare. I wasn't informed that the checkout will not be happening, due to Covid-19, till I had called to find out why no one had turned up. I was asked to drop the keys in their office, through their letter box. 2 days letter, I receive a call ... Read Full Review

The service we received was appalling, we would not recommend Prospect to anyone, too many mistakes were made, our messages were ignored, customer service was very poor and in general the staff we dealt with were unreasonable, inconsiderate which as a result made the whole process of moving ... Read Full Review

I am happy with the work that Prospect did to find my a place to live. Jordan was really nice and found a room that was perfect for me. Also Chloe was very helpful and explained well ... Read Full Review

Excellent level of service during our tenancy in Reading with no problems or issues. Chloe Hoptroff has been there to answer any questions and in general she has been very helpful. I would recommend using Prospects if you are looking to rent a property in the Reading ... Read Full Review

I would like to thank Prospect for all their efforts throughout our tenancy; A special thanks to Chloe for all of her continued help and responsiveness with any queries we had and also to Gemma for her help moving us in and processing our application. These ladies are an asset to the business and I ... Read Full Review

After I moved in to the property I was disappointed with the state of the apartment, a lot of issues that were not visible during the viewing. Chloe was assigned to me as the property manager and started turning things around. Thank you Chloe ! Keep up the good work ... Read Full Review

Chloe was very helpful and knowledgeable when letting my property and managing the process of getting the tenants in. I had some fairly complicated processes with a permission to live at the property for one of the tenants and company guarantor. Chloe was able to provide me answers to my questions ... Read Full Review

The original details of the rental property required a lot of amendment. It was also necessary for me to remind the office that a 6 monthly inspection was overdue for a maintenance/cleanliness visit and report - also that the annual gas inspection had not been arranged- which was part of the ... Read Full Review

i have been a tenant with prospect estate agency for 2 years and i could not have asked for better service, Chloe has made it very easy, as we all know moving is stressful. Every problem and question i have had has been answered quickly and the service has been outstanding. I would highly ... Read Full Review

Very efficient and polite staff. All requests and concerns were dealt with promptly and efficiently. Felt very comfortable dealing with the agency and the ... Read Full Review

I was contacted by Simon West of Prospect after I registered with Prospect as a prospective tenant. I found the process of booking or resceduling viewings and reveiwing postings on the Prospect website fairly straightforward and easy. The contracting process was also quite seamless. After signing ... Read Full Review

Chloe and Elizabeth have been very helpful when taking on brand new properties at Kennet Island, Reading, there is almost always a last minute issue concerning keys, furnishings, parking permits or blinds and Chloe and Elizabeth resolve them as quickly as possible smoothing ruffled feathers as they ... Read Full Review

In terms of organization, having one point of contact is extremely important and efficient. This was the case when I was making investments or when having my properties managed. However, on the lettings side; still a lot of improvement needed starting with marketing, setting the right value, ... Read Full Review

The service from Prospect for myself as a landlord has improved a lot over the last 12 months. Chloe is responsive and digs into detail when I request. She is also positive and tries to find solutions in dealing with problems. Prospect provides a value for money service. Keep it up ... Read Full Review

Chloe is an excellent contact for us a all stages of property management. Polite efficient and truly professional. I would recommend her to any landlords out there as she truly understands the business and its ... Read Full Review

Hi there, I was renting a property privately with a landlord who sold up to a new landlord. This new landlord got Prospect to manage the property. My contact was Chloe Hoptroff who was fantastic in organizing everything with the move/check out/deposit. She was always on call to answer my questions ... Read Full Review

Initially my dealings with the Lettings branch staff wasn't great. Communication was slow and I felt I had to chase up in regards to referencing, payment of my holding fee etc. However once passed to Chloe Hoptroff in Property Management, she dealt with my move very professionally and was always ... Read Full Review

very early days as i have just joined with the agency. So far i have some concerns. Unless chased , Prospect do not tell me the quotes for any repairs though i have been promised that i would be rung back "later". It concerns me which traders Prospect use. I have been able to contact one ... Read Full Review

As a landlord I was very happy with the tenacious attitude exhibited by Chloe in helping close down an issue with a tenant. 1st class and big ... Read Full Review

As a landlord, my experience with the letting department has been very disappointing.I have been charged full management fee despite informing them to manage only partially in advance at the beginning of new tenancy that started in may 2014. I have contacted property mmanager and communicated issue ... Read Full Review