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Black Katz
4.3/5, 611 Reviews
95% Recommended
94% letting valuation accuracy
91% letting fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
The UK's largest customer review website for the property industry.
Black Katz
22 West Hampstead Mews,NW6 3BBCertified Customer Experience
Report Summary
Report generated on (30 May 2025 @ 04:50:46)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Matt Glancy on 28th Feb 2025
5 Star Review
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all stages.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Stephen kemp on 22nd Oct 2024
5 Star Review
Was an easy process working with them and always quick communication.
Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on with his other prospective property’s.
This flat ended up being much better.
Erika has also been extremely quick and clear with communication and answering our questions in a timely manner. As well as being patient with us whilst we sort documentation which is much appreciated.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Zak on 7th Oct 2024
5 Star Review
Been working with Erika at Black katz for many years and happy to recommend her and them to any landlord
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Johnny & Erika on 29th Sep 2024
5 Star Review
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jon on 28th Sep 2024
5 Star Review
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any other prospective tenants.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Stephen kemp
Johnny & Erika
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 91.00% | £310 | £9,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 80 | 3 | 410 | 70 | 0 | 1 | 0 | 0 | 38 | 9 |
Address
Black Katz
22 West Hampstead Mews, London, Greater London
NW6 3BB
020 7328 5000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Black Katz Branches (View All 4)
Images and Videos
Recommending Blackkatz as ...
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5 Star Review
Alex
By : 'Rozmin'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SE1
16 Sept 2022
People found this helpful0
We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for over 15 years and their service has been ... Read Full Review
Comments (1)
We have been very pleased with Blackkatz as their service has been very efficient and professional
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Rozmin Fazal said about Black Katz
Services : Letting( As a Owner )Date: 16th Sep 2022
We have been very pleased with Blackkatz as their service has been very efficient and professional
Been with them for over 15 years and their service has been excellent
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By : Andrew Black
20 Sept 2022Rozmin, Many thanks for the review, really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew...
I loved how Lisa handled all ...
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5 Star Review
Lisa
By : 'Alejandra'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NW1
2 Sept 2022
People found this helpful1
I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided ... Read Full Review
Comments (1)Was this helpful?:
Alejandra Costa said about Black Katz
Services : Letting( As a Tenant )Date: 1st Sep 2022
I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided service.
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By : Andrew Black
6 Sept 2022Alejandra, Lisa will be really pleased you were happy with the service. Thanks. Regards, Andrew Andrew...
They have been super helpful ...
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5 Star Review
Erika
Aidan
By : 'Antonio'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
29 Apr 2022
People found this helpful1
They have been super helpful and professional since the first viewing! I strongly suggest this agency for your next move!! ... Read Full Review
Comments (1)They have been super helpful and professional since the first viewing!
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Antonio S said about Black Katz
Services : Letting( As a Tenant )Date: 28th Apr 2022
They have been super helpful and professional since the first viewing!
I strongly suggest this agency for your next move!! .
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
5 May 2022Antonio, Many thanks for your review, much appreciated. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Black Katz is a very ...
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5 Star Review
Lisa
By : 'Victoria'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £66000
Would you recommend ? : Yes
Postcode : N6
22 Apr 2022
People found this helpful1
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their ... Read Full Review
Comments (1)Was this helpful?:
Victoria Ferrer said about Black Katz
Services : Letting( As a Tenant )Date: 22nd Apr 2022
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
25 Apr 2022Victoria, Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Erika (based in Black Katz, ...
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5 Star Review
Erika
By : 'Panos'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
21 Mar 2022
People found this helpful0
Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated. Other than that, when we entered the flat, we realised that there is a serious mould issue, which I would personally expect the letting ... Read Full Review
Comments (1)Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated.
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Panos said about Black Katz
Services : Letting( As a Tenant )Date: 21st Mar 2022
Erika (based in Black Katz, Hampstead) replied, in detailed, to all queries we raised before we move in the flat. So, in my view, her help is 5-star rated.
Other than that, when we entered the flat, we realised that there is a serious mould issue, which I would personally expect the letting agent to inform us prior to agreeing. It was not easy to spot when I viewed the flat and I am sure that these things are very well known to the letting agents. It was disappointing I didn't receive the heads up, although the letting agent was very polite/helpful otherwise. I am a tenant that fully respect the property/fulfiling all obligations (including payments) fully/timely and landlords/letting agents can only benefit if they are completely honest with me too.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
25 Mar 2022Panos, Thanks for your 5 star review for Erika, she will be really pleased. I can assure you that we are always honest with all tenants. If there are outstanding issues in the flat please get in...
I had been looking for a pet ...
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5 Star Review
By : 'Isla'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N6
11 Mar 2022
People found this helpful0
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz. Ben was fantastic - he would text me with potential properties that were ... Read Full Review
Comments (1)I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz.
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Isla said about Black Katz
Services : Letting( As a Tenant )Date: 11th Mar 2022
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz.
Ben was fantastic - he would text me with potential properties that were somehow always superior to what we were seeing advertised, he was friendly and personable and I actually got along with him! (imagine that, a letting agent ;) ) When we arrived Ben was happy to meet us on a saturday evening at the office to give us the keys even though it was closed. Honestly i'm going to keep his number and come back to black katz for any future moves as the whole process is fairer and superior to what i was experiencing from other agencies.
THANKS A BUNCH BEN!
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By : Andrew Black
11 Mar 2022Isla, Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team. Thanks. Regards, Andrew Andrew...
Professional and ...
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5 Star Review
Tim
By : 'Lorcan'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
7 Feb 2022
People found this helpful0
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house ... Read Full Review
Comments (1)Was this helpful?:
Lorcan said about Black Katz
Services : Letting( As a Tenant )Date: 7th Feb 2022
Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
14 Feb 2022Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Lisa, was great to deal with, ...
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5 Star Review
Lisa
By : 'Karen'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
28 Jan 2022
People found this helpful1
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us ... Read Full Review
Comments (1)Was this helpful?:
Karen said about Black Katz
Services : Letting( As a Tenant )Date: 28th Jan 2022
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us through.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
31 Jan 2022Karen, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Great customer ...
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5 Star Review
Aidan
Johnny
By : 'LondonRenter'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
7 Dec 2021
People found this helpful0
We didn't end up going with one of their properties but their customer service was excellent, they regularly checked in with us but not in an annoying way, they gave us loads of info about all the flats and didn't try to sell us anything that wasn't right for us. I will definitely ... Read Full Review
Comments (1)Was this helpful?:
LondonRenter said about Black Katz
Services : Letting( As a Tenant )Date: 7th Dec 2021
We didn't end up going with one of their properties but their customer service was excellent, they regularly checked in with us but not in an annoying way, they gave us loads of info about all the flats and didn't try to sell us anything that wasn't right for us. I will definitely go to them first if I'm looking for a flat to rent in London again.
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By : Andrew Black
13 Dec 2021Many thanks for your positive review, much appreciated. Aidan will be really pleased. Thanks again. Regards, Andrew Andrew...
They don't pay you the ...
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1 Star Review
By : 'Isabel'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
18 Nov 2021
People found this helpful1
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us. To finish we left that house because they passed us and ... Read Full Review
Comments (1)From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us.
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Isabel said about Black Katz
Services : Letting( As a Tenant )Date: 18th Nov 2021
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us.
To finish we left that house because they passed us and they did not want to give us the deposit because the BROKEN furniture was gone, we had to fight that we had bought some NEW furniture (that was fixed) but in the end they have charged us 277 pounds cleaning for a small house and also, WE HAVE HAD TO PAY FOR THE KITCHEN THAT WAS ASTASCADO THAT THEY ALREADY GAVE US IT LIKE THIS !!
The deposit has taken two months to settle it, we have had to show evidence of what we said because they did not believe us.
Definitely a shame, and they have charged me the traffic jam of a kitchen that was not even mine.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
24 Nov 2021Isabel, We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service. We have fully looked into matters and...
After relocating back to the ...
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5 Star Review
By : 'Josie'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : E8
5 Nov 2021
People found this helpful0
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of looking. Ben would answer our questions/queries any ... Read Full Review
Comments (1)Was this helpful?:
Josie said about Black Katz
Services : Letting( As a Tenant )Date: 5th Nov 2021
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of looking. Ben would answer our questions/queries any time of the day and helped us with our queries even when we moved in to the place. Thank you Ben for all your help! Would highly recommend!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
8 Nov 2021Josie, Many thanks for your review, much appreciated. Ben will be really pleased you were happy with the service. Thanks again, Regards, Andrew Andrew Black...
Super friendly and helpful- ...
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5 Star Review
Aidan
By : 'Muhammad'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
11 Oct 2021
People found this helpful1
We had a great experience searching for a three bedroom flat with Black Katz West Hampstead. Aiden and Gary were extremely helpful in organising viewings and helping us find properties that fit our criteria. They took the time to get to know us and our requirements unlike other agencies. Could not ... Read Full Review
Comments (1)Was this helpful?:
Muhammad Saeed said about Black Katz
Services : Letting( As a Tenant )Date: 11th Oct 2021
We had a great experience searching for a three bedroom flat with Black Katz West Hampstead. Aiden and Gary were extremely helpful in organising viewings and helping us find properties that fit our criteria. They took the time to get to know us and our requirements unlike other agencies. Could not recommend more.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
14 Oct 2021Muhammad, Many thanks for your positive comments, they are really appreciated. Aidan and Gary will be really pleased. Thanks again. Regards, Andrew Andrew Black...
Excellent agency. Gary has ...
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5 Star Review
Erika
By : 'Yuansheng'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
8 Oct 2021
People found this helpful1
Excellent agency. Gary has been super helpful in negotiating with the land lord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks and provide all replies in short ... Read Full Review
Comments (1)Was this helpful?:
Yuansheng Zhang said about Black Katz
Services : Letting( As a Tenant )Date: 8th Oct 2021
Excellent agency. Gary has been super helpful in negotiating with the land lord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks and provide all replies in short periods.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
14 Oct 2021Yuansheng, Many thanks for your comments. Gary and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Friendly letting ...
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5 Star Review
By : 'Martha'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : NW1
9 Sept 2021
People found this helpful0
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and ... Read Full Review
Comments (1)Was this helpful?:
Martha said about Black Katz
Services : Letting( As a Tenant )Date: 9th Sep 2021
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
13 Sept 2021Martha, Many thanks for your review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black...
Erika and Aidan at Black Katz ...
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5 Star Review
Erika
Aidan
By : 'Hannah'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1517
Would you recommend ? : Yes
Postcode : NW6
20 Aug 2021
People found this helpful0
Erika and Aidan at Black Katz have been fantastic in the process of starting a new tenancy - they have been really friendly, helpful and responsive at all times, and Erika in particular has been great at answering our questions and helping to allay the usual pre-move worries. I wish all estate ... Read Full Review
Comments (1)Was this helpful?:
Hannah said about Black Katz
Services : Letting( As a Tenant )Date: 20th Aug 2021
Erika and Aidan at Black Katz have been fantastic in the process of starting a new tenancy - they have been really friendly, helpful and responsive at all times, and Erika in particular has been great at answering our questions and helping to allay the usual pre-move worries. I wish all estate agents were up to this standard!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
26 Aug 2021Hannah, Many thanks for your review. Erika and Aidan will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Very responsive and ...
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5 Star Review
Tim
Erika
By : 'Connor'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
13 Aug 2021
People found this helpful0
Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new ... Read Full Review
Comments (1)Very responsive and professional.
Was this helpful?:
Connor Duke said about Black Katz
Services : Letting( As a Tenant )Date: 13th Aug 2021
Very responsive and professional.
Tim and Erika went out of their way to help us find and settle into our new place.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
19 Aug 2021Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Excellent service:)Michelle ...
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5 Star Review
Tim
Michelle
By : 'Sotiria'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
9 Aug 2021
People found this helpful0
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys ... Read Full Review
Comments (1)Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week !
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Sotiria Moschopoulou said about Black Katz
Services : Letting( As a Tenant )Date: 8th Aug 2021
Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week !
Thank you so much guys ☺️
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
12 Aug 2021Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew...
Black Katz have, since the ...
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1 Star Review
By : 'Hal'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N10
3 Aug 2021
People found this helpful1
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally ... Read Full Review
Comments (1)Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now.
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Hal said about Black Katz
Services : Letting( As a Tenant )Date: 2nd Aug 2021
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now.
Unfortunately, a landlord we are now closing a tenancy with has instructed Black Katz as letting agents for securing new tenants, so my wife, my flatmate & I have had the extreme misfortune of having to entertain overly persistent phone contact (incl. refusal to take "no, that's not convenient" as an answer and rarely actually securing explicit approval for demanded times) for arrangement of viewings and then subsequent viewings themselves.
This all came to a peak when an agent conducted a viewing (without a facemask) and overheard his clients asking our flatmate for his views on how the agents have been (he answered honestly, saying it's been neither comfortable or positive from Black Katz) and the agent instructed his clients to wait for him outside. They left and he then proceeded to try and reprimand our flatmate for voicing his opinion on the agency he works for. In our own home.
As one might imagine, this turned ugly. On hearing our further details of the treatment we've received from his company, the agent swiftly switched his angle to saying that it wasn't him personally being complained about on all counts and therefore it didn't apply + that we were being unreasonable. He was *extremely* aggressive throughout.
We complained to Black Katz central office that day [Friday], we only received a call later on Monday (Saturday being a working day for them) from one of their Directors who, amazingly, adopted almost precisely the same obtuse, aggressive & dismissive tone - at one point straight-up telling me that I'd missed an apology from him in the first few seconds of the call (that I still heavily dispute).
An email swiftly followed from Natasha Eddy, featuring such classics as "I am sorry that you have felt the need to complain" (ie. 'sorry that you think we're wrong' / nothing even approaching an apology for what had happened), a report that the matter will be 'looked into' (ok, so what does that do for us?) and that they "fully adhere to the terms of the Tenancy Agreement" - an agreement I should point out that is only between us and the landlord, not Black Katz.
On my assumption alone, this agency seem to pride themselves on an almost perversely brutal approach to customer service. Their agents are nothing short of impudent with anyone other than prospective new custom, their response to complaint feels a million miles away from conceding the prospect of error on their part. If you prefer 'go-getters' (who go and get only in the interests of the agency alone), then you'll probably love them, but then some people like being treated badly I guess.
Do yourself a favour - search locally, peruse private ads or at worst develop a good working relationship with an independent estate agency that don't patronise people in the name of a quick conversion.
If you still have time after that, check back for their reply to this review for one of two things - a 'pro-forma' copied blank statement response like the ones in the lowest rated reviews here or one that applies itself to points raised in this review with terse rebuttal & yet more passive-aggressive 'sorry, not sorry' back foot posturing.
AVOID.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
6 Aug 2021Hal, We are truly sorry that you are not happy with Black Katz. Furthermore we can assure you that we tale all complaints very seriously. We have been going since 1992 and let over 50,000 flats...
Illegal Deposit ...
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1 Star Review
By : 'Molly'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
30 Jul 2021
People found this helpful4
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost from our deposit again, when we appealed he ... Read Full Review
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Molly Derbyshire said about Black Katz
Services : Letting( As a Tenant )Date: 29th Jul 2021
Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost from our deposit again, when we appealed he threatened us with higher deductions (illegal) for other areas which were his responsibility such as the drains leaking and causing us to live with mouldy walls for months with Black Katz refusing to help. Black Katz were no help despite being the managing agents. I wish we had taken the case to the TDS but with the stress of the lockdown my flatmates decided to just accept the illegal charges to wash our hands of the whole thing.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
2 Aug 2021Molly, I am sorry that you have felt the need to complain. Can you please provide us with the name of the road you rented in and we will urgently look into matters. We work very hard at providing...
Lisa at BlackCatz made the ...
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5 Star Review
Lisa
By : 'shazia'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
27 Jul 2021
People found this helpful1
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work ... Read Full Review
Comments (1)Was this helpful?:
shazia sarela said about Black Katz
Services : Letting( As a Tenant )Date: 27th Jul 2021
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work with!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
29 Jul 2021Shazia, Many thanks for your review. Lisa is a great member of the Team and will really appreciate it. Thanks again. Regards, Andrew...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 7/25/2016, 9:45:24 AM by allAgents
