By : 'Isabel' Services : Letting(As a Tenant) Would you recommend ? : No Postcode : W12
Nov 18, 2021
People found this helpful1
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us.
To finish we left that house because they passed us and they did not want to give us the deposit because the BROKEN furniture was gone, we had to fight that we had bought some NEW furniture (that was fixed) but in the end they have charged us 277 pounds cleaning for a small house and also, WE HAVE HAD TO PAY FOR THE KITCHEN THAT WAS ASTASCADO THAT THEY ALREADY GAVE US IT LIKE THIS !!
The deposit has taken two months to settle it, we have had to show evidence of what we said because they did not believe us.
Definitely a shame, and they have charged me the traffic jam of a kitchen that was not even mine.
Was this helpful?:
By : Andrew Black
Nov 24, 2021
Isabel,
We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service.
We have fully looked into matters and really feel your review is very unfair and not a true reflection of what happened.
1. We never said you could throw away existing furniture, the furniture was removed without the landlords consent. You replaced the furniture and no charge to you has been made.
2. Professional Cleaning. Prior to you moving-in the property had been Professionally Cleaned. When you vacated, the property had not been professionally cleaned and in addition the carpets needed cleaning for the the new tenants. The total cost of the Professional Clean and Carpet Cleaning was £277 which is competitive.
3. The kitchen sink blockage occurred during the tenancy, there was no issue at the start of the tenancy. At the check-out there was a clear blockage and you had not addressed it. We had previously advised that you to use a kitchen unblocker and we followed up and contacted you to see what was happening but did not receive a response. The cost of sending a contractor to the property and resolving it was £170.
The deductions were agreed and the remainder of your deposit returned.
We are sorry that you were not happy but all we have done is ensure the property is in the same condition for the new tenants as it was for you when you moved in.
We wish you well for the future.
Regards,
Andrew Black
Director
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By : 'Ruksana' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW1
May 20, 2024
People found this helpful1
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem... Read Full Review
Services : Letting( As a Tenant )Date: 20th May 2024
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem free.
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Ruksana,
Many thanks for your email, Lisa will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew...
Rented my 1 bedroom with ...
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5 Star Review
Zia
By : 'Omar' Services : Letting( As a Owner ) Rent PCM : £1776 Would you recommend ? : Yes Postcode : N7
Nov 21, 2022
People found this helpful2
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my... Read Full Review
Services : Letting( As a Owner )Date: 21st Nov 2022
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my obligations.
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Omar,
Many thanks for your review.
Really pleased you were happy with the service.
Dani and Zia will be really pleased.
Thanks again.
Regards,
Andrew
Andrew...
I loved how Lisa handled all ...
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5 Star Review
Lisa
By : 'Alejandra' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : NW1
Sep 1, 2022
People found this helpful1
I loved how Lisa handled all the process and made it so easy for me. I'm very happy with the provided... Read Full Review
Alejandra,
Lisa will be really pleased you were happy with the service.
Thanks.
Regards,
Andrew
Andrew...
Black Katz is a very ...
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5 Star Review
Lisa
By : 'Victoria' Services : Letting( As a Tenant ) Rent PCM : £66000 Would you recommend ? : Yes Postcode : N6
Apr 22, 2022
People found this helpful1
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2022
Black Katz is a very professional and efficient team, they are worried about every single detail, Lisa and Pippa are very supportive when you require their assistance, You can trust in their service.
The UK's Largest Customer Review Website for the Property Industry
Victoria,
Many thanks for your review, much appreciated. Lisa and Pip will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew...
Lisa, was great to deal with, ...
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5 Star Review
Lisa
By : 'Karen' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW10
Jan 28, 2022
People found this helpful1
Lisa, was great to deal with, quick to respond and always helpful. She explained the process and guided us... Read Full Review
Karen,
Many thanks for your review. Lisa will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew...
They don't pay you the ...
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1 Star Review
By : 'Isabel' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W12
Nov 18, 2021
People found this helpful1
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us.
To finish we left that house because they passed us and... Read Full Review
Services : Letting( As a Tenant )Date: 18th Nov 2021
From the beginning they did it wrong, they gave us BROKEN furniture and they said we could throw it away, they gave us a house with the kitchen drain clogged and the water in the RED pipes, we sent them a message and they never answered us. To finish we left that house because they passed us and they did not want to give us the deposit because the BROKEN furniture was gone, we had to fight that we had bought some NEW furniture (that was fixed) but in the end they have charged us 277 pounds cleaning for a small house and also, WE HAVE HAD TO PAY FOR THE KITCHEN THAT WAS ASTASCADO THAT THEY ALREADY GAVE US IT LIKE THIS !! The deposit has taken two months to settle it, we have had to show evidence of what we said because they did not believe us.
Definitely a shame, and they have charged me the traffic jam of a kitchen that was not even mine.
The UK's Largest Customer Review Website for the Property Industry
Isabel,
We are sorry that you were not happy with the service you received; we work very hard at providing all our tenants with the best possible service.
We have fully looked into matters and...
Friendly letting ...
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5 Star Review
By : 'Martha' Services : Letting( As a Tenant ) Rent PCM : £660 Would you recommend ? : Yes Postcode : NW1
Sep 9, 2021
People found this helpful0
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and... Read Full Review
Services : Letting( As a Tenant )Date: 9th Sep 2021
I have been dealing with Black Katz as letting agents for 2 years, they have always been accommodating and flexible with requests and the staff are friendly and approachable.
The UK's Largest Customer Review Website for the Property Industry
Martha,
Many thanks for your review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black...
Black Katz have, since the ...
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1 Star Review
By : 'Hal' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N10
Aug 2, 2021
People found this helpful1
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Aug 2021
Black Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now.
Unfortunately, a landlord we are now closing a tenancy with has instructed Black Katz as letting agents for securing new tenants, so my wife, my flatmate & I have had the extreme misfortune of having to entertain overly persistent phone contact (incl. refusal to take "no, that's not convenient" as an answer and rarely actually securing explicit approval for demanded times) for arrangement of viewings and then subsequent viewings themselves.
This all came to a peak when an agent conducted a viewing (without a facemask) and overheard his clients asking our flatmate for his views on how the agents have been (he answered honestly, saying it's been neither comfortable or positive from Black Katz) and the agent instructed his clients to wait for him outside. They left and he then proceeded to try and reprimand our flatmate for voicing his opinion on the agency he works for. In our own home.
As one might imagine, this turned ugly. On hearing our further details of the treatment we've received from his company, the agent swiftly switched his angle to saying that it wasn't him personally being complained about on all counts and therefore it didn't apply + that we were being unreasonable. He was *extremely* aggressive throughout.
We complained to Black Katz central office that day [Friday], we only received a call later on Monday (Saturday being a working day for them) from one of their Directors who, amazingly, adopted almost precisely the same obtuse, aggressive & dismissive tone - at one point straight-up telling me that I'd missed an apology from him in the first few seconds of the call (that I still heavily dispute).
An email swiftly followed from Natasha Eddy, featuring such classics as "I am sorry that you have felt the need to complain" (ie. 'sorry that you think we're wrong' / nothing even approaching an apology for what had happened), a report that the matter will be 'looked into' (ok, so what does that do for us?) and that they "fully adhere to the terms of the Tenancy Agreement" - an agreement I should point out that is only between us and the landlord, not Black Katz.
On my assumption alone, this agency seem to pride themselves on an almost perversely brutal approach to customer service. Their agents are nothing short of impudent with anyone other than prospective new custom, their response to complaint feels a million miles away from conceding the prospect of error on their part. If you prefer 'go-getters' (who go and get only in the interests of the agency alone), then you'll probably love them, but then some people like being treated badly I guess.
Do yourself a favour - search locally, peruse private ads or at worst develop a good working relationship with an independent estate agency that don't patronise people in the name of a quick conversion.
If you still have time after that, check back for their reply to this review for one of two things - a 'pro-forma' copied blank statement response like the ones in the lowest rated reviews here or one that applies itself to points raised in this review with terse rebuttal & yet more passive-aggressive 'sorry, not sorry' back foot posturing.
AVOID.
The UK's Largest Customer Review Website for the Property Industry
Hal,
We are truly sorry that you are not happy with Black Katz.
Furthermore we can assure you that we tale all complaints very seriously.
We have been going since 1992 and let over 50,000 flats...
Lisa at BlackCatz made the ...
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5 Star Review
Lisa
By : 'shazia' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW1
Jul 27, 2021
People found this helpful1
Lisa at BlackCatz made the process of starting our tenancy extremely smooth and efficient! She was incredibly patient and easy to work... Read Full Review
Shazia,
Many thanks for your review.
Lisa is a great member of the Team and will really appreciate it.
Thanks again.
Regards,
Andrew...
Lisa was so helpful, friendly ...
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5 Star Review
Lisa
By : 'Aimey' Services : Letting( As a Tenant ) Rent PCM : £2700 Would you recommend ? : Yes Postcode : N6
Mar 28, 2021
People found this helpful1
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz... Read Full Review
Services : Letting( As a Tenant )Date: 28th Mar 2021
Lisa was so helpful, friendly and went completely above and beyond to ensure everything was done quickly. Such great service and communication. Couldn't recommend Lisa & Black Katz enough!
The UK's Largest Customer Review Website for the Property Industry
Aimey,
Many thanks for your review.
Lisa is a great member of the team and will really appreciate your comments.
Thanks again.
Regards,
Andrew
Andrew Black...
Black Katx is ...
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5 Star Review
By : 'Shakya' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : WC1X
Jan 8, 2021
People found this helpful1
So far the Black katz had been helpful. I shall particularly name Morgan who had handled my tenancy issue efficiently and... Read Full Review
Shakya,
Many thanks for your review.
Morgan is a great member of the team and will really appreciate this positive feedback.
Thanks again.
Regards,
Andrew Black...
Lisa was very helpful and ...
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5 Star Review
Lisa
By : 'Naomi' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW6
Dec 14, 2020
People found this helpful1
Lisa was very helpful and always responded quickly. The process was easy and smooth and the application form was... Read Full Review
Naomi,
Many thanks for your positive review.
Lisa is a great member of the team and will be really pleased you were happy with the service.
Thanks again.
Regards,
Andrew
Andrew Black...
I walked into Black Katz ...
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5 Star Review
Zia
By : 'Robert' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : NW1
Nov 19, 2020
People found this helpful1
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for how I think the job... Read Full Review
Services : Letting( As a Tenant )Date: 19th Nov 2020
I walked into Black Katz Camden with zero expectations except the ones I'd inherited from my previous encounters with estate agencies. The staff at this branch could not have done more to not only completely exceed those expectations, but set an entirely new standard for how I think the job can be done. Sam drove me between multiple properties without once making feel like I was being sold to or pushed into properties that were anything other than fully genuine options. Zia not only listened to what I was saying, but inferred criteria from what he heard that I didn't know I had. If he suggested something I wasn't interested in he immediately dropped it, and remembered my reasons when selecting other properties. Sam was uncompromising in his honesty about the properties, and within less than 24 hours of me walking in to the office I had my next flat.
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Robert,
Many thanks for the review, much appreciated. Sam and Zia will be really pleased you had a great service. Thanks again.
Regards,
Andrew...
I had been looking for a ...
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5 Star Review
By : 'Cavin' Services : Letting( As a Tenant ) Rent PCM : £715 Would you recommend ? : Yes Postcode : N7
Sep 24, 2020
People found this helpful3
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I could move in as soon as possible. If I had any questions I could ... Read Full Review
Services : Letting( As a Tenant )Date: 24th Sep 2020
I had been looking for a place to live in London for months and needed to move in extremely quickly. The staff member Lisa Onion, helped me complete and provide all the paper work with such speed and efficiency as well as made sure I could move in as soon as possible. If I had any questions I could email or call and she would be on hand to help or advise in any way she possibly could straight away. And here I am, in London! Thank you for being so helpful and lovely! It really made what can normally be such a stressful process feel like and absolute walk through the park.
The UK's Largest Customer Review Website for the Property Industry
Cavin,
Many thanks you your review. Lisa will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew Black...
Really poor as an agent. ...
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1 Star Review
By : 'jshdhgd' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW1
Sep 13, 2020
People found this helpful2
Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this point they became very pushy,... Read Full Review
Services : Letting( As a Tenant )Date: 13th Sep 2020
Really poor as an agent. Lacked all sense of organisation or ownership when problems arose. Their one and only goal was to get viewings done and contracts signed before they abandoned any responsibility. They next resurfaced only once notice had been given and at this point they became very pushy, rude and intrusive with regards to viewings whilst refusing to give clarity or help when it came to end of tenancy obligations. Just an overwhelmingly negative experience.
The UK's Largest Customer Review Website for the Property Industry
Jshdhgd,
I am very sorry that you feel the need to complain. We work very hard to provide the very best service which is why we get a lot of positive reviews. Please provide the property address and ...
Has made me and my friend ...
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1 Star Review
By : 'Cello' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : W12
Mar 4, 2020
People found this helpful0
This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a freelancer - despite the fact she earns more than enough to... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 4th Mar 2020
This company has made me and my friend homeless. We handed in our notices and then despite us having glowing references and my friend having a full years rent in her account they refused us as tenants at the last minute because she was a freelancer - despite the fact she earns more than enough to pay for rent. They had said this would be fine and then reneged at the last minute. Making both of us, girls in our twenties, homeless in London.
Never rent off these people.
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Horrible experience. The guys ...
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1 Star Review
By : 'Fuen' Services : Letting( Admin ) Would you recommend ? : No Postcode : N8
Nov 19, 2019
People found this helpful0
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after a week and having to call them to... Read Full Review
Horrible experience. The guys from the crouch end office are nice and helpful. However wait until you got to move out. Its been 37 days since we moved and we haven't yet received our deposit. No photos of damages te deductions- not answering to emails after a week and having to call them to know what's going on- a nightmare. Making us feel uncomfortable and anxious about how secure our money really was. Avoid avoid!!!
The UK's Largest Customer Review Website for the Property Industry
Fuen,
I am sorry that you have felt the need to complain. We work very hard at Customer Service which is why we get so many good reviews. If you can please provide some more information including...
Great from the get ...
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5 Star Review
By : 'Darcey' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW1
May 26, 2019
People found this helpful0
Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process was very efficient and effective. Caley was incredibly... Read Full Review
Comments on Agent Fees
Did not have to pay agent\'s fees because of a deal that Black Katz was running.
Services : Letting( As a Tenant )Date: 26th May 2019
Black Katz were very helpful right from the get go. When we first spoke to them, they took us round three houses that they thought might be appropriate for us, from these houses, we found the house that we decided to rent. The whole process was very efficient and effective. Caley was incredibly helpful because we'd never looked for houses before so he explained everything to us. Black Katz were very accommodating and helpful when small issues arose in the process and we are very grateful to them for helping us navigate this process.
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Many thanks for leaving a review, we work really hard at providing good customer service.
Thanks again.
Andrew Black...
Amaizing and helpfull ...
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5 Star Review
By : 'Belen' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W11
Feb 1, 2019
People found this helpful1
They were really efficients and helpfull with us. The workers are really nice, proactive and they give you really quick response about... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/25/2016, 9:39:58 AM by allAgents