Chancellors
2.6/5, 504 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 504
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
22nd Nov 2023
reviewed by 'Jennifer Gull'
“Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer This was in August ! Absolutely ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 41 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“Bad Customer Service.....”

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Jun 21,2020
Minithumbup
By: 'Sheila'
Jun 21,2020
3 people found
this helpful
Called a few days ago to view a property what an obnoxious person I spoke with so unprofessional clearly no good at his job .He has a answer phone messaging service as well that were just as bad . So many other estate agents much more ...
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“Stay away.Very poor communication and servic......”

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May 26,2020
Minithumbdown
By: 'D'
May 26,2020
7 people found
this helpful
Stay away. Very poor communication and service levels with many changing people involved during the tenancy process, none of whom take any kind of responsibility or properly communicate with each other. We have used them on and off for a number of years and seen ...
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By: Sarah Holmed
May 28, 2020
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Not nice at all - couldn’t agree more with your review ...

“I rented from Chancellors and the below letti......”

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May 18,2020
Minithumbdown
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Grace
By: 'SG'
May 18,2020
9 people found
this helpful
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your ...
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“I m so disappointed, this brunch they don't ......”

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Apr 06,2020
Minithumbdown
By: 'Sandu'
Apr 06,2020
2 people found
this helpful
I m so disappointed, this brunch they don't know what they are doing. I don't know why they put Jack Knight to be senior lettings negotiator bec he don't know what he is doing....
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“If I could give no stars, I would....”

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Mar 21,2020
Minithumbdown
By: 'Lauren'
Mar 21,2020
1 people found
this helpful
If I could give no stars, I would. Appalling service from their property management team and I was not allowed to speak to a manager. My Tenants money has not been forwarded to me as per my contract with chancellors....
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“Be very careful to see the written contr......”

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Mar 18,2020
Minithumbdown
By: 'Nicholas'
Mar 18,2020
5 people found
this helpful
Be very careful to see the full written contract before engaging this agent. What you are told on the phone or by email is not binding - the full contract comes from head office in Bracknell. I found that the verbal description of the terms ...
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By: Yunny
Nov 10, 2020
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Dear Nicholas, I am going through the exactly the same experience as yours with the slippery lot. I have never signed the paper agreement with them. But they are still trying to charge me fee! What did you do in the end? ...

“Chancellors have provided a NON service as fa......”

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Mar 15,2020
Minithumbdown
By: 'Kristine'
Mar 15,2020
5 people found
this helpful
Chancellors have provided a NON service as far as we are concerned. The property we moved into, after paying six months rent in advance and deposit, had clearly not been inspected at all. It was filthy with many defects, including a back gate that did ...
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“Honest?...”

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Feb 27,2020
Minithumbdown
By: 'Andy'
Feb 27,2020
5 people found
this helpful
We tried to view a ptoperty last week and was told they were to busy to show us. This week the same property we are told the seller did not want people to view unless they had already sold their property. Smell a rat here. ...
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“I don't normally post, but feel responsible for saving other ......”

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Feb 14,2020
Minithumbdown
By: 'anthony'
Feb 14,2020
4 people found
this helpful
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'. There has been no benefit to using Chancellors. Only Stress! There is a general lack of courtesy and care since contracts have been signed. When I had queries ...
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“we had a bad experience with this branch. The......”

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Feb 13,2020
Minithumbdown
By: 'Ines'
Feb 13,2020
3 people found
this helpful
We had a bad experience with this branch. They were good at showing us properties and getting us signed on, but once we were tenants, things went downhill. There were quite a few things that needed fixing in the property, for any landlord should be ...
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“From the very outset Chancellors were quite d......”

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Feb 07,2020
Minithumbdown
By: 'Mark'
Feb 07,2020
3 people found
this helpful
From the very outset Chancellors were quite difficult to deal with. Only about 25% of my calls were ever returned, they couldn't even help out with bathroom size (not on floorpan) as "they don't have a tape measure". Their completions department were pretty clueless too, all ...
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“I let my flat through chancellors. From day ......”

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Feb 04,2020
Minithumbdown
By: 'Sally'
Feb 04,2020
3 people found
this helpful
I let my flat through chancellors. From day 1 there has been problems. Each and every time iv contacted them they never admit they are at fault. They always state different sections of any agreements. Send letters to Tennant when requested not to. Fire alarm took 6 ...
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“LANDLORDS BEWARE...”

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Jan 29,2020
Minithumbdown
By: 'Akhil'
Jan 29,2020
3 people found
this helpful
LANDLORDS BEWARE - I put my buy to let flat on with Chancellors. I was (in my opinion) mislead into signing a "sole-agency" agreement with them. In the small print it said I cannot advertise my property with another agent for 52 weeks regardless of if ...
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“Lack Communication skills and empathy. They o......”

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Jan 23,2020
Minithumbdown
By: 'Elizabeth'
Jan 23,2020
3 people found
this helpful
Lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the ...
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“I was extremely disappointed with their servi......”

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Jan 22,2020
Minithumbdown
By: 'Irina'
Jan 22,2020
2 people found
this helpful
I was extremely disappointed with their servicers. The house that we rented for 1 year and a half had, of course, issues and was not perfectly clean. This was not a problem for us but when we moved, they claimed a huge amount from the deposit, ...
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“Poor service...”

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Jan 17,2020
Minithumbdown
By: 'Emma'
Jan 17,2020
1 people found
this helpful
We have let our property out through this company for over 8 years but have had so many problems with the administration of the tenancy's. They are extremely unorganised and unprofessional....
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“Untrustworthy business!...”

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Jan 13,2020
Minithumbdown
By: 'Christopher'
Jan 13,2020
7 people found
this helpful
We viewed our dream property in October last year in Ascot, nr Sunningdale. After some toing and froing we were delighted to have our offer accepted. A letter was sent by Chancellors on 5th November 2019 accepting in principle our offer and a completion date at ...
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“Don't even consider Chancellors estate agents......”

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Jan 08,2020
Minithumbdown
By: 'Chantelle'
Jan 08,2020
0 people found
this helpful
Don't even consider Chancellors estate agents to sell your property! We made this terrible mistake and are now stuck in a 6 month contract the agent added the 6 month period and sole agent after we signed. They do not provide you with the correct marketing & the ...
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“racism...”

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Jan 07,2020
Minithumbdown
By: 'Ana'
Jan 07,2020
4 people found
this helpful
Because I am Romanian, I do not give the deposit of £ 1500 and I find different reasons. Mrs O'Connor is talking to me very badly and she does not want to solve my situation. My English is not very good, but they say I don't understand. ...
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“Failing in paying back my deposits...”

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Jan 03,2020
Minithumbdown
By: 'Chancellors'
Jan 03,2020
2 people found
this helpful
I handed out my keys on the 25th of November, and not even today I haven't received my deposit back. First they asked for £118 from my deposit, I refused; then they asked for £250 from my deposit, claiming the money for things that we agreed between ...
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“WORST EVER ESTATE AGENTS...”

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Nov 24,2019
Minithumbdown
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Ryan
By: 'patrique'
Nov 24,2019
4 people found
this helpful
It really is very rare in todays business world to come across such shockingly bad service from an estate agency. Sadly the Surbiton Branch of Chancellors embodies every nightmare story you could imagine. They consistently lied, not just exaggeratted but plain lied, they did not ...
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“Gazumping...”

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Nov 20,2019
Minithumbdown
By: 'Hannah'
Nov 20,2019
1 people found
this helpful
Chancellors Newbury are happy to be involved with gazumping, they continued to market a property once our offer had been accepted, two weeks after our offer gets accepted and they then sold the property to someone else. Heartbroken family of four now being forced to ...
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“Despicable estate agents, kept trying to forc......”

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Nov 15,2019
Minithumbdown
By: 'Outraged'
Nov 15,2019
2 people found
this helpful
Despicable estate agents, kept trying to force me to drop my sale price only a couple of weeks in. Rude staff who never return calls and try to intimidate you. The Sunbury branch refused to return my door key when I ended my contract with ...
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“Purchase of property in Abingdon oxon...”

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Nov 11,2019
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Alex
By: 'Gary'
Nov 11,2019
0 people found
this helpful
I have recently purchased a property from chancellors and there service has been to a very high standard, customer service is great and always able and on time for house visits as required, Alex is a true professional and was a pleasure to liaise and ...
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“I would never deal with Chancellors again on ......”

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Nov 08,2019
Minithumbdown
By: 'Andi'
Nov 08,2019
4 people found
this helpful
I would never deal with Chancellors again on account of their pitiful property management service, in my opinion. Obviously this is a personal view, based upon my experience and, as I understand this website welcomes such reviews. I entrusted Chancellors to bring in a good ...
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“The worst estate agents, completely incompete......”

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Nov 06,2019
Minithumbdown
By: 'Lola'
Nov 06,2019
1 people found
this helpful
The worst estate agents, completely incompetent. Requests take months to receive a reply. They broke contract on the works they agreed to complete before we moved in. The house was not ready for our move in date (they tried to get us to move in ...
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“Avoid...”

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Oct 28,2019
Minithumbdown
By: 'Sarah'
Oct 28,2019
1 people found
this helpful
Tenants for 12 months. Absolutely awful experience from start to finish. Incorrect keys, unclean property, took months for deposit to be returned when left. Avoid at all costs....
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“Unscrupulous agents. First dealings on the te......”

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Oct 18,2019
Minithumbdown
By: 'Nicola'
Oct 18,2019
2 people found
this helpful
Unscrupulous agents. First dealings on the telephone when I was asked to give up another person's personal details and then had my personal details handed to another member of staff. Complained to 'Sam' in the offing who seemed to think it amusing as 'that's what ...
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“Respectless in every sense...”

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Oct 14,2019
Minithumbdown
By: 'Jorne'
Oct 14,2019
1 people found
this helpful
Look for other agencies or rent out in private. First of all, they are the most unreachable ever, unable to communicate properly. They organised a viewing without letting us know in advance. They were suddenly in front of the house with 15 people on a Saturday ...
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“Find them to be continually incompetent. The ......”

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Sep 25,2019
Minithumbdown
By: 'Anthony'
Sep 25,2019
2 people found
this helpful
Find them to be continually incompetent. The agents turn over so quickly that it's impossible to build a working relationship with anyone there. They never return calls. Rarely respond to requests to view. Do very little work to sell you property. I've seen this trying ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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