Chancellors
2.6/5, 504 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 504
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
22nd Nov 2023
reviewed by 'Jennifer Gull'
“Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer This was in August ! Absolutely ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 41 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“Seriously, it would be harder to find a worse estate ......”

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Nov 02,2012
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By: 'sally'
Nov 02,2012
1 people found
this helpful
Seriously, it would be harder to find a worse estate agents. You can rent with them for years and they treat you more like scum than a paying tenant. Very money hungry and disorganised. Any conversation you have must be repated atleast on 3 occasions to ...
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“As Chancellors for some unknown reason, seem to have captured ......”

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Oct 19,2012
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By: 'Pedro'
Oct 19,2012
2 people found
this helpful
As Chancellors for some unknown reason, seem to have captured the market for Abingdon, although thankfully for everyone, this is no longer the case and a good few other letting agents are now setup. I had to use chancellors when my existing landlord wanted to ...
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What agent could do to change your mind?
If i never have to use chancellors again. I will be happy. they are too big for thier own good, its all about them the ;andlords and not a care about the tenants
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“Very poor service. Problems from start to finish. When we ......”

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Oct 18,2012
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Joanne
By: 'Dissapointed'
Oct 18,2012
3 people found
this helpful
Very poor service. Problems from start to finish. When we were looking for houses we stipulated that we needed a house which would accept pets and they showed us a couple of houses where the landlord wouldn't accept pets, which was a waste of time. ...
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“The agent is unbelievably rude, will treat most people like ......”

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Sep 16,2012
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By: 'bbb'
Sep 16,2012
3 people found
this helpful
The agent is unbelievably rude, will treat most people like they are no one and he is the boss and make you feel like if not him then you will not find an accommodation. I am not the only one who dealt with him and ...
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“Very disappointed with this agent. Communication was slow and poor. ......”

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Aug 20,2012
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By: 'Mrs.'
Aug 20,2012
3 people found
this helpful
Very disappointed with this agent. Communication was slow and poor. There were several subcontractors who charged a great deal and promised a high level of service. I found out through our tenant and neighbors the service they provided was very poor. This agent never knew ...
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“Not informed about a significant monthly service charge on the ......”

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Jul 12,2012
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By: 'Neverusethisagent'
Jul 12,2012
5 people found
this helpful
Not informed about a significant monthly service charge on the prospective property until the papers were being signed with the solicitor.agent refused to remove the house we were buying from websites, or advertise as 'sale agreed'. We later learnt mr wagstaff was calling homeowners ...
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“My property was placed with Chancellors to act in the ......”

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Jul 02,2012
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Ben
By: 'Dissapointed'
Jul 02,2012
9 people found
this helpful
My property was placed with Chancellors to act in the sale, circa June 2011. I sacked them at the end of Feb 2012, and during this time, I had 2 viewings from them. Once I had served notice, magically, all the viewings came pouring in from 'cash buyers' ...
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What agent could do to change your mind?
they could have done their job.
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“We have just taken possession of a rental property and ......”

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May 16,2012
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By: 'M'
May 16,2012
2 people found
this helpful
We have just taken possession of a rental property and upon receiving the keys, we find the property to be uninhabitable. The floors are unswept/unhoovered, the walls are smeared in god knows what, the windows and walls are covered in black mold, the house ...
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What agent could do to change your mind?
See feedback above. We are not being unreasonable, but Chancellors are not meeting their end of the legal requirement. I am concerned that we may have to resort to legal routes and this is obviously not the way we hoped to begin a new tenancy!
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“Well what could I say appart from the worst company ......”

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May 14,2012
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By: 'tennant'
May 14,2012
4 people found
this helpful
Well what could I say appart from the worst company I have ever dealt with! When we moved in the agent said that there was an issue with the electric and its been sorted out so we would have about 1 weeks worth for free. After ...
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What agent could do to change your mind?
NEVER again! worst company to deal with! made me sooooo angry!
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By: tennant
May 14, 2012
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I would just like to note that I am annoyed! but its wasnt intended at the lettings agency at a whole! I was given the wrong info and so were the agents at chancellors by the landlord. Chancellors wernt the ones who were looking after the place it was the landlord himself, chnacllors only get the tennants and get the contract signed... the rest was dealt with the landlord. As you can see above my comment I was really angry at the outcome of the landlord asking from the deposit after all that ...

“We were provided with the incorrect information from start to ......”

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Mar 25,2012
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By: 'M'
Mar 25,2012
5 people found
this helpful
We were provided with the incorrect information from start to finish. The agent was too involved with sales patter to actually confirm facts i.e. the property would not be available until the 7th then the 13 th April, even though we had provided a clear ...
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What agent could do to change your mind?
This truly has been a shambolic experience from start to finish. Having spoken with the Manager I felt the agent had a complete arrogance and were not bothered with our issues or concerns.
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“Superb service. I never thought I'd write such a review ......”

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Mar 08,2012
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By: 'Agent'
Mar 08,2012
0 people found
this helpful
Superb service. I never thought I'd write such a review but feel I must give these agents the credit they deserve. Their strategy to help get the best possible price for our property more than exceeded our expectations in a very short time frame. All ...
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“We received terrible service resulting in our sale falling through. ......”

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Feb 29,2012
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By: 'PissedOff'
Feb 29,2012
9 people found
this helpful
We received terrible service resulting in our sale falling through. The agent was consistently interfering in discussions between our solicitors and even the survey. We were misled on many occasions and were told one thing when very clearly something else was going on. The whole ...
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By: Disgusted
Apr 10, 2012
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We totally sympathise with you. We have a list of grievances too long to print.Almost the same thing happened to us- strung along for months, the property kept online whilst sale agreed and cheekily Richard was calling other people using our house as bait to try to get them to sell their house with chancellors!!! Unbelievably unprofessional and devious. The sale fell through when our vendors pulled out. If this joker was a doctor he would have been struck off years ago- manipulative, greedy ...

“The house I was buying had been advertised through Chancellors ......”

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Feb 21,2012
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By: 'Disgusted'
Feb 21,2012
7 people found
this helpful
The house I was buying had been advertised through Chancellors as well as another agent. I bought through the other agent. Having moved in I went out to the shops one day and arrived home to find one of Chancellor's agents in my lounge showing ...
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“Checked out of a property on the 7th October. Heard ......”

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Oct 31,2011
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By: 'Luke'
Oct 31,2011
7 people found
this helpful
Checked out of a property on the 7th October. Heard nothing for 3 weeks so contacted them myself. Was advised that they had been instructed to withold all my deposit....when asked why they said they were waiting on that detail. Advised them not happy at ...
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What agent could do to change your mind?
Nothing will change my mind now. All i wanted was the bottom level of service alas they could not even managed that.
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“Appalling from start to finish, sadly there isn't the option ......”

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Aug 16,2011
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By: 'tricky'
Aug 16,2011
11 people found
this helpful
Appalling from start to finish, sadly there isn't the option of ¢â‚¬Ëœawarding' no stars on here, rest assured I'd use this option given the opportunity! We have recently completed on a house purchase through Chancellors in Thatcham, Berkshire and can honestly say that we've never ...
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“We tried to put an offer in on a property ......”

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Jul 25,2011
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By: 'S'
Jul 25,2011
10 people found
this helpful
We tried to put an offer in on a property near Banbury. The woman who answered the phone could not have been less interested. She wouldn've give out the manager's mobile number, wouldnt arranged evening viewings and made it very clear that we were inconveniencing ...
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“My tenancy was a history of mismanagement and muddle. Chancellors ......”

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Jul 12,2011
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By: 'Paul'
Jul 12,2011
8 people found
this helpful
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost ...
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“Bril, sold with in 2 weeks of putting the house on ......”

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Dec 29,2010
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By: 'mk'
Dec 29,2010
1 people found
this helpful
Bril, sold with in 2 weeks of putting the house on the market and kept me up to date on everything. ...
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“Fail to market as promised, ignore emails, generally unprofessional, unreliable ......”

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Oct 05,2010
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By: 'kaymuhr'
Oct 05,2010
8 people found
this helpful
Fail to market as promised, ignore emails, generally unprofessional, unreliable and quite rude....
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“These people should be regulated to avoid terrible situations like ......”

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Jul 20,2010
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By: 'angry'
Jul 20,2010
4 people found
this helpful
These people should be regulated to avoid terrible situations like they put us in. This branch knowing we had given notice on a tennancy nearly made us homeless by cocking up the paperwork on our purchase....
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“When my partner and I arrived at the rental property ......”

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Aug 20,2009
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By: 'David'
Aug 20,2009
5 people found
this helpful
When my partner and I arrived at the rental property to move in, we found there was no valid gas certificate (illegal), there was only 1 set of keys, there was mould, dirt, foul odours, broken tiles, furniture and belongings (it was an unfurnished tenancy), the ...
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“Agents in Henley were helpful in our case (early termination ......”

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Feb 15,2009
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By: 'michael'
Feb 15,2009
2 people found
this helpful
Agents in Henley were helpful in our case (early termination of the tenancy), but they could still try to be a bit more professional. They lacked attention to detail. What we hated the most, were all these ridiculous charges for nothing (eg renewal of the ...
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“I have had dealings with this company on two separate ......”

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Apr 05,2007
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By: 'JBV'
Apr 05,2007
7 people found
this helpful
I have had dealings with this company on two separate occasions and I would never use them again....
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“...”

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Oct 05,2006
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By: 'sidzej'
Oct 05,2006
0 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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