Chancellors
2.6/5, 505 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 505
31st May 2024
reviewed by 'Mohammed Sha'
“Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for ......”
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 42 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“We've been trying to buy a house in Newbury for ......”

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Mar 13,2014
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By: 'Bubble'
Mar 13,2014
5 people found
this helpful
We've been trying to buy a house in Newbury for over 6 months and are fed up with Chancellors putting property up online which is already sold and advertising it as available. Once I rang to organise viewings on 6 properties, to find all but 1 was already ...
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What agent could do to change your mind?
Update online websites; advertise houseswhich are actually available; stop wasting ours and their time.
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“A big thank you to the staff at Chancellors Bracknell. ......”

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Mar 12,2014
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Jake
By: 'Helen_M'
Mar 12,2014
0 people found
this helpful
A big thank you to the staff at Chancellors Bracknell. We have just purchased a two bedroom property which was part of a chain purchase. As with any chain process, there were delays and comuunications between the parties and the solicitors that can be frustrating. ...
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“I went to the agency 2 weeks ago to find a ......”

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Mar 11,2014
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Chris
By: 'Homeless'
Mar 11,2014
1 people found
this helpful
I went to the agency 2 weeks ago to find a property to rent, everything seemed good and they showed me a properly for which they quoted the wrong rent just ti get me to sign a contract. Later on once i came to know about ...
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What agent could do to change your mind?
Treat other people fairly because they can not do anything for me anymore. Would never deal with them even if I get a house for free.
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By: Chancellors HQ
Mar 18, 2014
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We are sorry to read you feel dissatisfied with elements of the service you have received from our East Oxford office. We understand that you were unsure whether or not the monthly rental figure quoted on our marketing material included council tax, and you raised this matter with the office who showed you the council tax band of the property on the advertisement and confirmed that the rent did not include this amount. You then chose to attempt to obtain a tenancy on the property through the oth ...

“I have been trying to buy a property in Chesham ......”

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Mar 03,2014
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By: 'not'
Mar 03,2014
3 people found
this helpful
I have been trying to buy a property in Chesham and am finding it very difficulty and am not getting any response and am being shown property which are not in my budget and it looks like I will not be able to buy through ...
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By: Chancellors HQ
Mar 12, 2014
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Thank you very much for your comments, customer feedback is very important to us. We are sorry that you feel we may be unable to find you a property to purchase and would like the opportunity to discuss this with you. We would definitely be interested in helping you find the right property to suit your budget and would like to address any concerns you may have. If you would like to contact us, please do so at [email protected] with further details of your problem and we’d be ...

“Having washed their hands of us the minute we walked ......”

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Feb 27,2014
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By: 'Good'
Feb 27,2014
4 people found
this helpful
Having washed their hands of us the minute we walked into the rental property in Newbury, we had to chase the landlord to get the gas connected and fix the lack of water pressure (couldn't have a shower). They harrassed us with threatening letters towards ...
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What agent could do to change your mind?
They contract out everything - key handling, deposit handling, maintenance. They do nothing for the tenant and rip them off at every step. How to improve? Go bust and don't sully the high streets with your scum.
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By: Chancellors HQ
Mar 11, 2014
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We thank you for your comments as customer feedback is important to us. We are sorry that the property was not in working order for you. We would normally offer to help you contact your Landlord in a situation where we do not manage the property. Regarding the check-in and check-out, these are often very different as there is usually remedial work and cleaning carried out between tenancies and these documents, along with the inventory which the Landlord pays for, are imperative to recording t ...

“My wife and I have just purchased a fabulous property ......”

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Feb 10,2014
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Joanne
By: 'Ben'
Feb 10,2014
0 people found
this helpful
My wife and I have just purchased a fabulous property in Richmond. Chancellors were very helpful from start to finish. We originally dealt with Daniel, who was helpful and informative. He knew what he was talking about and advised us very well. Once we had ...
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“My experience with both Joanne Fox and James at Chancellors ......”

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Feb 04,2014
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Joanne
By: 'MS'
Feb 04,2014
0 people found
this helpful
My experience with both Joanne Fox and James at Chancellors was first class. Joanne valued my property correctly and James sold it within 2 weeks. Both were highly motivated, polite and extremely efficient in their own fields. Calls and emails were always answered promptly and the ...
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“It has been a pleasure to deal with Chancelors Richmond ......”

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Feb 04,2014
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Daniel
By: 'Vitaly'
Feb 04,2014
0 people found
this helpful
It has been a pleasure to deal with Chancelors Richmond and with Daniel Johns in particular. He facilitated a very professional support throughout the process until exchange, and, what is also very important - after exchange of contracts too. Many thanks Vitaly and Svetlana...
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“Chancellors are an estate agent that ripped me off and ......”

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Jan 29,2014
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By: 'Katy'
Jan 29,2014
5 people found
this helpful
Chancellors are an estate agent that ripped me off and provided absolutely appalling service. They talk the talk (especially Claire), however they do not walk the walk. Initial conversations with them stated the market was extremely buoyant and they would find tenant/s soon and ...
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By: Lee
Feb 04, 2014
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Chancellors of Bracknell provide a terrible service. When you call up to enquire about a property you are told they will get someone to call you back and then you never hear from anyone. On the one occasion that they did call back I put forward and couple of properties I was interested in viewing and I was thinking all had changed when they actually emailed me back and asked what day I could view. However when I wrote back with a couple of queries,once again, I have never heard back from them. A ...

“My 31year old son, a high-flier at work, tremendously respected ......”

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Jan 26,2014
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By: 'Helen'
Jan 26,2014
3 people found
this helpful
My 31year old son, a high-flier at work, tremendously respected and much loved by all who knew him, the tenant of this property, died alone and unexpectedly in the flat in November 2013. Chancellors have, unlike every other organisation I have had to deal with in ...
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What agent could do to change your mind?
Some staff training in handling bereaved relatives should be essential. Hopefully it's a rare occurrence, but it must happen sometimes that tenants die.
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By: Chancellors HQ
Feb 17, 2014
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On behalf of Chancellors I am sorry for your loss; we appreciate that this is a very difficult time for you and our staff should be aware of the sensitivity surrounding a bereavement and look to assist in any way possible. I understand that the door required immediate securing and an emergency contractor had to be sourced to attend the property that day to make it safe and secure. I am sorry to hear that we requested the keys back at a difficult time for you; our local office would have been hap ...

“When we viewed our property we were promised that it ......”

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Jan 16,2014
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By: 'UnhappyTenant'
Jan 16,2014
4 people found
this helpful
When we viewed our property we were promised that it would be professionally cleaned but when we picked up our keys it was filthy, the agent was useless, didn't even know who should have done the job. They wouldn't do anything about it and we ...
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“Chancellors gave me excellent service and I was very happy ......”

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Jan 14,2014
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Joanne
By: 'Pauline'
Jan 14,2014
1 people found
this helpful
Chancellors gave me excellent service and I was very happy purchasing my house through them. In particular, Dan worked tirelessly to find somewhere that suited me and Joanne was always patient with my many queries. I thorougly recommend them to any others looking for property ...
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“I just wanted to let you know that I have ......”

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Jan 14,2014
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Lianne
By: 'Lee'
Jan 14,2014
1 people found
this helpful
I just wanted to let you know that I have been very pleased with the excellent service provided by Lianne Johnson in selling my property, which in the end needed a lot of patience from all concerned. She was on top of everything from the ...
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“We have been trying to arrange viewing for two properties ......”

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Jan 09,2014
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By: 'Agnes'
Jan 09,2014
6 people found
this helpful
We have been trying to arrange viewing for two properties in Bagshot that we were really interested in both showing on Chancellors website as for sale. We called on Monday to arrange a viewing and were promised someone would come back to us. After not ...
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“without Joanna no other agent came close. she really is ......”

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Jan 06,2014
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Joanne
By: 'marianna'
Jan 06,2014
0 people found
this helpful
without Joanna no other agent came close. she really is an asset to Chancellors. From day one i was thrilled with Joe's attention to detail, her diplomacy her brilliance in selling my property and she even did my solicitors job I truly believe without Joe ...
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“It isn't often that expectations are comprehensively met when you ......”

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Jan 03,2014
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Joanne
By: 'Colin'
Jan 03,2014
0 people found
this helpful
It isn't often that expectations are comprehensively met when you pay for a service. To have them exceeded is beyond unusual. Jo Fox fought hard for the best price for our property and worked tirelessly to manage the chain from top to bottom to ensure ...
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“Chancellors promised everything but delivered nothing. We paid them to ......”

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Dec 30,2013
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By: 'jack'
Dec 30,2013
3 people found
this helpful
Chancellors promised everything but delivered nothing. We paid them to manage the rental of the property for 1 year. They put a tenant in but we would have been better off selecting someone straight off the street. The property was wrecked causing over £5,000 internal damage and ...
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What agent could do to change your mind?
They should have refunded the management fee as they did not earn any of it.
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“Having placed our property on the books of two different ......”

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Dec 23,2013
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Joanne
By: 'Happy'
Dec 23,2013
0 people found
this helpful
Having placed our property on the books of two different estate agents in Richmond, the other of which may or may not rhyme with leatherstone feigh, we can safely say that the honesty and actual work put in by Jo and her team at chancellors ...
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“When I decided to sell I had 3 estate agents come ......”

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Dec 15,2013
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Joanne
By: 'Marie'
Dec 15,2013
0 people found
this helpful
When I decided to sell I had 3 estate agents come round to view the property and give a price. I went with Chancellors as I felt Jo was extremely enthusiastic, gave a realistic price for the property, had success in selling similar property in the ...
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“I had previously signed up to sell my property with ......”

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Dec 13,2013
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Lianne
By: 'Dawn'
Dec 13,2013
0 people found
this helpful
I had previously signed up to sell my property with another well known estate agent and after three months, a colleague at work recommended I speak to Chancellors. I then moved over to them. They were extremely professional, with prospective buyers already lined up. Within ...
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“We are a company who have taken on 5 properties through ......”

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Dec 05,2013
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By: 'Tenant'
Dec 05,2013
0 people found
this helpful
We are a company who have taken on 5 properties through Chancellors in East Oxford as a company let. We have always dealt with Julian Dando at Chancellors who has provided excellent customer service. I was always contacted with potential properties that may be suitable for ...
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“I used Chancellors to market my buy to let property ......”

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Dec 03,2013
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By: 'disgruntled'
Dec 03,2013
5 people found
this helpful
I used Chancellors to market my buy to let property for sale and whilst also managing it on my behalf as they assured me this would be more efficient as gaining access arranging viewings would be easier. They oversold and under delivered on all accounts, ...
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“Have sent 4 emails and phoned 3 times over the last 8 days ......”

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Nov 26,2013
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By: 'Sjw'
Nov 26,2013
5 people found
this helpful
Have sent 4 emails and phoned 3 times over the last 8 days to try to arrange a viewing. No one has replied to my emails nor phoned me back, nor left me a voicemail. The property has been advertised for quite some time and the asking price ...
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What agent could do to change your mind?
Returned one of my many calls. Responded to one of many emails. Left me a voicemail to day the property is under offer / still on the market. Arrange a viewing. Have a contact us section on their website where someone actually does.
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“Having unsuccessfully marketed our property with a leading local agent ......”

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Nov 23,2013
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Joanne
By: 'Mr'
Nov 23,2013
0 people found
this helpful
Having unsuccessfully marketed our property with a leading local agent in the Twickenham area we interviewed two new agents to market our house for sale. Whilst both were very keen, Jo's straightforward manner, professionalism and commitment to sell the house for a good price were ...
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“We have been renting through Chancellors for the past 18 months ......”

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Nov 21,2013
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By: 'xxx'
Nov 21,2013
2 people found
this helpful
We have been renting through Chancellors for the past 18 months and have had nothing but bother. The first problem upon moving in was the house had not been cleaned or decorated as promised. We have come across a number of issues and each time it ...
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What agent could do to change your mind?
Communication - getting back to you every day with updates Improve customer service Resolve situation immediately without having to contact the landlord - surely that is management
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“Chancellors in Headington are a great team of letting agents, ......”

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Nov 19,2013
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jonathan
By: 'Bill'
Nov 19,2013
0 people found
this helpful
Chancellors in Headington are a great team of letting agents, frankly. Ben Newman provided an excellent service throughout, and him, Jonathan and the team promptly got me a number of viewings which has resulted in a successful let for 12 months. I remain a very satisfied ...
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“I found Julian to be very helpful in respect to ......”

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Nov 15,2013
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Julian
By: 'JR'
Nov 15,2013
0 people found
this helpful
I found Julian to be very helpful in respect to letting my property. He kept me well informed of the progress being made and of the end tennant. He has been a help when dealing with previous tennants acting as a go between when necessary. ...
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“I was pleasantly surprised by my experience with Chancellors. They ......”

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Nov 14,2013
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Robert
By: 'Natalie'
Nov 14,2013
0 people found
this helpful
I was pleasantly surprised by my experience with Chancellors. They gave me a very competitive deal in terms of commission fee, and were really helpful from the start. They valued my house slightly higher than other local agents, and I got the full asking price ...
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“Awful service from all parts of the company. Over 4 weeks ......”

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Sep 17,2013
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By: 'SimonG'
Sep 17,2013
1 people found
this helpful
Awful service from all parts of the company. Over 4 weeks to get references returned, landlord not told of requirements plus incorrect information from the local office. Lettings took a unacceptable time to issue contracts- they were then incorrect and had to be reissued. Proprety management ...
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“did not inform us we had 7 days cooling off period ......”

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Aug 27,2013
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laura
By: 'wishfairies'
Aug 27,2013
6 people found
this helpful
did not inform us we had 7 days cooling off period for contract. Now refusing to accept our cancellation, even though we asked for it to be amended within 7 days. Forgot to upload on rightmove or their own site. No feedback following viewings. People turning up ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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