0% lettings valuation accuracy
33% lettings fee satisfaction
Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
Would not recommend for landlords at all.
The initial contact with Chancellors was via Kayleigh who was great.
Shortly after signing our agreement however, we started getting passed around the houses, making it impossible to keep track of email chains or speak to anyone with decent knowledge of our account.
The accounts team is extremely poor. Despite making formal complaints the communication remains terrible. They take money from our tenant's rent without explaining why, or how the amount is broken down. If you fight hard enough they will eventually pay you back but it takes real determination. Amounts are often withdrawn "in error" for services they haven't actually provided.
The first tenant they placed with us absolutely wrecked the place (inc. leaving dog faeces in carpeted rooms), and had 'his mate' staying for the majority of the contract instead of him. We had to be extremely well organised as despite paying for a fully managed service they didn't do the end of tenancy check on the date they said they would. Thank goodness we had done our own detailed report with photographs.
The Property Management Team send in expensive contractors with essentially no warning. Thankfully we are quick enough to specify we do not provide permission for works to go ahead until we've had a chance to review the relevant documents. In every instance, contractors have quoted for works that don't actually need doing, often bumping them above the £1k amount which (according to Chancellors) triggers an extra fee for Chancellors.
We will be leaving them as soon as we are able to.
The initial contact with Chancellors was via Kayleigh who was great.
Shortly after signing our agreement however, we started getting passed around the houses, making it impossible to keep track of email chains or speak to anyone with decent knowledge of our account.
The accounts team is extremely poor. Despite making formal complaints the communication remains terrible. They take money from our tenant's rent without explaining why, or how the amount is broken down. If you fight hard enough they will eventually pay you back but it takes real determination. Amounts are often withdrawn "in error" for services they haven't actually provided.
The first tenant they placed with us absolutely wrecked the place (inc. leaving dog faeces in carpeted rooms), and had 'his mate' staying for the majority of the contract instead of him. We had to be extremely well organised as despite paying for a fully managed service they didn't do the end of tenancy check on the date they said they would. Thank goodness we had done our own detailed report with photographs.
The Property Management Team send in expensive contractors with essentially no warning. Thankfully we are quick enough to specify we do not provide permission for works to go ahead until we've had a chance to review the relevant documents. In every instance, contractors have quoted for works that don't actually need doing, often bumping them above the £1k amount which (according to Chancellors) triggers an extra fee for Chancellors.
We will be leaving them as soon as we are able to.
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Latest Reviews
13th Jun 2022
reviewed by 'S'
27th Aug 2020
reviewed by 'LA'
Opening Hours
Address
Chancellors
7 Market Place
Chipping Norton
Oxfordshire
OX7 5NA
01608 644422, 01608 642044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 15,2024
Apr 15,2024
0
people found
this helpful
this helpful
Would not recommend for landlords at all.
The initial contact with Chancellors was via Kayleigh who was great.
Shortly after signing our agreement however, we started getting passed around the houses, making it impossible to keep track of email chains or speak to anyone with ...
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Jul 22,2022
Jul 22,2022
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I received great service from the estate agents at chipping Norton. A very professional young lady helped me and provided a good insight into the property and others in the area that I may be interested in. She has been very helpful over the phone ...
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Jun 13,2022
Jun 13,2022
2
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If I could give 0 stars I would. Avoid this agent. They don't communicate. They don't reply to emails. I had an offer accepted on a house. I wanted a second viewing. After chasing, I was told they'd accepted an offer from someone else. No chance ...
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Aug 27,2020
Aug 27,2020
2
people found
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If I could give zero stars I would. Awful company unprofessional, can’t get deposit back. Left from right does not know what they are doing.
Quite happy to rent out dangerous property’s to people....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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