Chancellors
2.6/5, 504 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 504
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
22nd Nov 2023
reviewed by 'Jennifer Gull'
“Chancellors force buyers to pay huge £80 for ID and checks on you as a buyer This was in August ! Absolutely ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 41 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“I had the pleasure of dealing with Sally at t......”

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Mar 11,2021
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Timothy
By: 'Hayley'
Mar 11,2021
0 people found
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I had the pleasure of dealing with Sally at the Wokingham branch. She is delightful to deal with and gets as excited as I did over the rental. I wish Sally all the best with her future at Chancellor's and may she progress fitfully....
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“George Rai was invaluable in helping us to se......”

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Mar 10,2021
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George
By: 'Val Pirie'
Mar 10,2021
0 people found
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George Rai was invaluable in helping us to sell our property. He was friendly and professional. He gave us sound advice which contributed to a speedy sale. He took the trouble to keep us continually informed. We have no hesitation in giving him a five ...
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“I wouldn't recommend...”

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Mar 01,2021
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By: 'AX'
Mar 01,2021
0 people found
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I didn't have a 'bad' experience but it also wasn't great, and didn't meet the minimum level of service I would expect from an estate agent. Multiple viewings were cancelled at the last minute, I had some no-shows too (admittedly, not solely the agent's fault, ...
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“Sam Hall has been great. Really helpful and p......”

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Feb 23,2021
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Samuel
By: 'Ang'
Feb 23,2021
0 people found
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Sam Hall has been great. Really helpful and patient. I highly commend him as very professional. As a first time renter I found the journey very easy...
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“If I could give 0 stars I would. Sellers beware...”

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Feb 22,2021
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By: 'Fairbrother'
Feb 22,2021
1 people found
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If I could give 0 stars I would. Arranged a morning viewing and they booked the wrong time down as a afternoon appointment. When I queried it they said they were now unable to make the morning time so I could not view the property. I ...
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“AVOID AT ALL COSTS!...”

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Feb 18,2021
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Paul
By: 'ELLIE OSBORNE'
Feb 18,2021
2 people found
this helpful
Our property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing.... Chased 6 days later (18th November ) ...
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“The Botley office advertising a convicted chi......”

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Feb 17,2021
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By: 'jj'
Feb 17,2021
1 people found
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The Botley office advertising a convicted child groomers properties sums this company up! NO MORALS! https://www.oxfordmail.co.uk/news/15420386.update-oxford-mail-wins-five-year-legal-battle-identify-millionaire-businessman-named-child-sex-trial/ Desperate people rent bad peoples properties...
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“Worst estate agent ever! Whether you're deali......”

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Feb 11,2021
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Nicholas
By: 'Rie'
Feb 11,2021
1 people found
this helpful
Worst estate agent ever! Whether you're dealing with them for Sales or Rental, they only bully you into accepting their terms. We've had a terrible experience with Nick in Didcot who deals with Sales. Our purchase is about to fall through, thanks to the lack ...
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“Dishonest, terrible customer service. Avoid....”

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Jan 18,2021
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By: 'Harry'
Jan 18,2021
6 people found
this helpful
We let with Chancellors for 6 years and were initially very happy with their service. Unfortunately, in the last 18 months we began experiencing very significant problems with communication and honesty. We take pride in looking after our tenants - Chancellors began failing to communicate issues they ...
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“Avoid it...”

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Jan 14,2021
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By: 'Joseph'
Jan 14,2021
2 people found
this helpful
Absolutely gutted with this agency. Very poor customer service, poor communication. They fail to reply in time, just ignoring any comments or complaints. They fail to inform you about rent increases in time, it takes them 2 days to reply to your email... Anything the tenant ...
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“Chancellors are the most unprofessional estat......”

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Nov 20,2020
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By: 'Erik'
Nov 20,2020
1 people found
this helpful
Chancellors are the most unprofessional estates agents I have ever seen! They cancelled my three viewings in a week and lied to my about what apartments where really available. They waisted my money on booking my train tickets in advance and the staff are rude ...
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“If there is a zero option, I would tick that ......”

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Nov 14,2020
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By: 'Yun'
Nov 14,2020
1 people found
this helpful
If there is a zero option, I would tick that one. I would like to share my experience here to stop more people being tricked by them. Their staff called me and tricked me into their agreement as he did not tell me there is ...
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“If possible , I would give zero stars. I call......”

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Nov 12,2020
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By: 'Ozi'
Nov 12,2020
0 people found
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If possible , I would give zero stars. I called oxford branch to know a bit more about a property. 4 hours later still have no news. It is not rocket science is it? One property on the market, more than one year and all i am ...
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“Awful avoid....”

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Oct 28,2020
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By: '[email protected]'
Oct 28,2020
2 people found
this helpful
would give 0 stars, they where terrible, no customer service, data breach with giving out my personal number, mismanaged my account....
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“I saw a property with the group for sale, I e......”

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Oct 27,2020
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By: 'Dee'
Oct 27,2020
1 people found
this helpful
I saw a property with the group for sale, I emailed them and asked specific questions(more than once) and for them to not contact me via phone due to signal problems where I live, not once have I received an email detailing my query, ...
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“I advise any potential renters to avoid using......”

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Oct 03,2020
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By: 'Anne'
Oct 03,2020
2 people found
this helpful
I advise any potential renters to avoid using Chancellors!!! Trying to rent a property with them has been absolute chaos. We completed the paperwork straight away and we’re referred to a reference company called ‘Canopy’ to process our references. Well, Canopy I’m not ...
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“The worst. Don’t do anything with them, ever!......”

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Sep 30,2020
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By: 'Irene'
Sep 30,2020
0 people found
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The worst. Don’t do anything with them, ever! I would rate it 0 stars but I can’t. They were late with the keys and we had to pay in our old apartment, no apologies, and now they want to charge for one night....
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“Horrendous agency. Ceiling collapsed and tena......”

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Sep 25,2020
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By: 'Matt'
Sep 25,2020
0 people found
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Horrendous agency. Ceiling collapsed and tenants are still a few weeks without a home. There has been no apology, days and days between communications with a different person each time not knowing what was going on. Do not recommend at all....
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“Absolutely horrendous. If you're ok with bre......”

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Sep 21,2020
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By: 'joanna'
Sep 21,2020
2 people found
this helpful
Absolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril....
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“Awful estate agency!! They do not respond to ......”

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Sep 16,2020
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By: 'Inga'
Sep 16,2020
1 people found
this helpful
Awful estate agency!! They do not respond to our emails or phone calls. They have absolutely ignored us since we moved out of the property. 3 months have already passed and our deposit has still not been paid back!! I couldn't say anything good about this ...
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“If I could give zero stars I would. Awful com......”

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Aug 27,2020
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By: 'LA'
Aug 27,2020
2 people found
this helpful
If I could give zero stars I would. Awful company unprofessional, can’t get deposit back. Left from right does not know what they are doing. Quite happy to rent out dangerous property’s to people....
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“Absolutely appalling communication. Incredibl......”

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Aug 25,2020
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By: 'Sam'
Aug 25,2020
1 people found
this helpful
Absolutely appalling communication. Incredibly unorganised loosing details and forms. Splitting requests over multiple emails and not sending documents. Most invasive application ever filled in, incredibly uncomfortable sharing such personal data. Secured a tennancy only to be told they've had a better offer can we match ...
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“Complete waste of time...”

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Aug 25,2020
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By: 'chelsea'
Aug 25,2020
1 people found
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Complete waste of time Booked viewing, the didnt bother to turn up without even calling to cancel, or sending an email explanation. Did not want to use again after this incident but they had a monopoly on a property I wanted to view. Contacted them, ...
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“I had bad experience with this letting agency......”

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Aug 25,2020
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By: 'Anastasija'
Aug 25,2020
0 people found
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I had bad experience with this letting agency. I rented a house from this agency. I can't get my deposit back almost three months from moving day. The management ignored my messages, I had to return the deposit through TDS deposit system. Passed five months ...
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“Don’t do it!!!...”

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Aug 11,2020
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By: 'Stacy'
Aug 11,2020
3 people found
this helpful
I use(d) chancellors to manage my property and they are awful, nothing is urgent, emails are never responded to in a timely matter. I am forever chasing them, nothing is ever proactive. For a fully managed service for the last 5 years my property has ...
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By: Monica
Aug 11, 2020
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I am a tenant in a property “managed” by Chancellors. My experience is very similar. So awful you could not make it up. They charge for the service and deliver nothing. ...

“They will steal your money even in the first ......”

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Aug 06,2020
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By: 'Michelle'
Aug 06,2020
1 people found
this helpful
They will steal your money even in the first instance, if the tenant pays them any money at all they will steal it. Do not use them under any circumstances! They take money from tenants and do NOT pass it on to the landlord or ...
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“WORST EXPERIENCE !!!!!!!!! No help, no commun......”

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Jul 31,2020
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By: 'Besma'
Jul 31,2020
0 people found
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WORST EXPERIENCE !!!!!!!!! No help, no communication, no empathy!! Completely useless and if I could give them 0 stars I would. Mice all over the place and not a single thing done!! Everything was broken. We saw around 5 mice, and the kitchen infested with them!!! NIGHTMARES !!!...
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“Terrible communication and service...”

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Jul 31,2020
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Grace
By: 'Gemma'
Jul 31,2020
2 people found
this helpful
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding ...
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“The Worst Experience ever...”

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Jul 01,2020
Minithumbdown
By: 'Parth'
Jul 01,2020
4 people found
this helpful
Extremely bad experience 3 Manager changed in 2 months. There lettings team was handling the sales teams calls so people who would enquire about the property would be turned away,Therefore In 3 months we had 2 viewings. All without any estate agents present. They make extremely long contracts ...
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“Worst letting agents in 20 years of renting...”

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Jun 26,2020
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By: 'Yvette'
Jun 26,2020
3 people found
this helpful
years renting with letting agents in the High Wycombe/Amersham area and Chancellors ARE THE MOST UNPROFESSIONAL AND INCOMPETENT LETTING AGENTS I’ve ever encountered. Happy to take our money from the outset but 5 weeks later and 4 working days before our move date and still ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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