By : 'Tess' Services : Letting( As a Tenant ) Rent PCM : £995 Would you recommend ? : Yes Postcode : CO10
Aug 2, 2022
People found this helpful0
Ellie was fantastic from start to finish. She was easy to contact, quick to respond and very helpful. She was very knowledgeable about the whole process and helped us make sure we hadn't forgotten any important "to do's". Would 100%... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Aug 2022
Ellie was fantastic from start to finish. She was easy to contact, quick to respond and very helpful. She was very knowledgeable about the whole process and helped us make sure we hadn't forgotten any important "to do's". Would 100% recommend!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Please Please do not touch ...
Share On :
1 Star Review
By : 'Sue' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : CO10
Sep 9, 2021
People found this helpful0
Please Please do not touch the SUDBURY office , i saw a property on Rightmove that clearly stated for sale not subject to contract . When i called to enquire i had been told it had been sold two weeks ago . I spoke to the Branch Manager who confirms that they have to put any property on right... Read Full Review
Services : Letting( As a Owner )Date: 9th Sep 2021
Please Please do not touch the SUDBURY office , i saw a property on Rightmove that clearly stated for sale not subject to contract . When i called to enquire i had been told it had been sold two weeks ago . I spoke to the Branch Manager who confirms that they have to put any property on right move . I asked why it had not been entered as SSTC . I was told they had to do there due diligence and it was a company process . So what is the point of Rightmove if agents are allowed to do this .?? I believe that this is not ethically correct as its a time wasting exercise and false marketing .
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Liam has got excellent ...
Share On :
5 Star Review
Liam
By : 'Marie' Services : Letting( Property Management ) Would you recommend ? : Yes Postcode : CO10
Nov 26, 2019
People found this helpful0
Liam has got excellent communication skills and understands what needs to be done in regards to property management. He has been reliable in every task so far and he contributes and improves W. Brown company greatly, also he is very diplomatic, quick and... Read Full Review
Services : Letting( Property Management )Date: 26th Nov 2019
Liam has got excellent communication skills and understands what needs to be done in regards to property management. He has been reliable in every task so far and he contributes and improves W. Brown company greatly, also he is very diplomatic, quick and resourceful.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Being based overseas I rely ...
Share On :
5 Star Review
Liam
By : 'John' Services : Letting( Property Management ) Rent PCM : £675 Would you recommend ? : Yes Postcode : CO10
Nov 13, 2018
People found this helpful0
Being based overseas I rely on WHB to deliver a comprehensive management service for my property, it was with the apartment that WHB manage for me that an issue occured.
When trying to address the matter Liam ran into some challenges. Someone else could have easily left the matter as it was,... Read Full Review
Services : Letting( Property Management )Date: 13th Nov 2018
Being based overseas I rely on WHB to deliver a comprehensive management service for my property, it was with the apartment that WHB manage for me that an issue occured.
When trying to address the matter Liam ran into some challenges. Someone else could have easily left the matter as it was, which would have cost me money, whereas Liam persevered and secured an excellent result meeting my expectations and not costing me a penny!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Have scheduled a viewing but ...
Share On :
1 Star Review
By : 'KM' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : CO10
Aug 28, 2018
People found this helpful0
The viewing was scheduled but the staff member didn't show up at all. When called I was told the viewing was cancelled but I didn't get any message, call or any kind of information about it. No apologies or anything like that over the phone. I was told I will be contacted soon to arrange... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Aug 2018
The viewing was scheduled but the staff member didn't show up at all. When called I was told the viewing was cancelled but I didn't get any message, call or any kind of information about it. No apologies or anything like that over the phone. I was told I will be contacted soon to arrange another viewing but it has been 6 days and no one have called. If you are busy and time is important for you choose another more professional company!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Liam Cleeton has been ...
Share On :
5 Star Review
Liam
By : 'Sally' Services : Letting( As a Tenant ) Rent PCM : £775 Would you recommend ? : Yes Postcode : CO10
Aug 12, 2018
People found this helpful0
He always kept me up to date via email and was so efficient in his job when it came to my up and down relationship with my landlady. Well spoken, communication was great and an all over nice guy. I'm so happy to have left that property but will be a shame that I will no longer be dealing with... Read Full Review
Comments on Agent Fees
Was no different to the other agents fees I’ve had to pay.
Services : Letting( As a Tenant )Date: 12th Aug 2018
He always kept me up to date via email and was so efficient in his job when it came to my up and down relationship with my landlady. Well spoken, communication was great and an all over nice guy. I'm so happy to have left that property but will be a shame that I will no longer be dealing with Liam.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We've really been ...
Share On :
5 Star Review
Liam
By : 'Kay' Services : Letting( Property Management ) Rent PCM : £850 Would you recommend ? : Yes Postcode : CO10
Jan 28, 2018
People found this helpful0
We've really been blessed with Liam Cleeton of the Property Management team. While our landlord can sometimes be difficult to get hold of, Liam works very hard to ensure that all issues with our property are addressed as quickly as possible. We live in an old Victorian, so there can be... Read Full Review
Kay Griggs and Jim Willsher said about William H Brown
Services : Letting( Property Management )Date: 28th Jan 2018
We've really been blessed with Liam Cleeton of the Property Management team. While our landlord can sometimes be difficult to get hold of, Liam works very hard to ensure that all issues with our property are addressed as quickly as possible. We live in an old Victorian, so there can be numerous issues. He always makes sure to update us with new information, and has been a great source of help and comfort during some stressful times.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Liam has been so helpful ...
Share On :
5 Star Review
Liam
By : 'Clarke' Services : Letting( As a Tenant ) Rent PCM : £850 Would you recommend ? : Yes Postcode : CO10
Jan 25, 2018
People found this helpful1
Liam has been so helpful during such a stressful time.
He always answers correspondence promptly and has kept me updated at every step of the way.
He is an asset to the property management office.
I feel that he does his best every day to help and reassure me and I'm sure he is the same... Read Full Review
Services : Letting( As a Tenant )Date: 25th Jan 2018
Liam has been so helpful during such a stressful time. He always answers correspondence promptly and has kept me updated at every step of the way. He is an asset to the property management office. I feel that he does his best every day to help and reassure me and I'm sure he is the same with all his customers. Always patient and polite. I cannot speak highly enough of him. Give that man a promotion. He knows his stuff :)
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very disappointed with the ...
Share On :
1 Star Review
By : 'Disappointed' Services : Sales( Prospective Vendor/Buyer ) Sold price : £170000 Would you recommend ? : No Postcode : CO10
Feb 17, 2017
People found this helpful1
Very disappointed with the property i viewed yesterday. I drove over 50 miles to view after arranging with William H Brown ...come on guys. really! The photo's on the website are a total misrepresentation of the what I viewed. These pictures were taken 2 years ago BEFORE the tenant moved in. The... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 17th Feb 2017
Very disappointed with the property i viewed yesterday. I drove over 50 miles to view after arranging with William H Brown ...come on guys. really! The photo's on the website are a total misrepresentation of the what I viewed. These pictures were taken 2 years ago BEFORE the tenant moved in. The house was cluttered with the tenants clothes, the garden was completely defecated by the tenants dog and the bathroom...... seemed as though the floor was about to give way probably from the strain of the excremental matter and odour the permeated my nostrils upon opening the bathroom door. No immediate contact from the agents until the next morning where somehow,,,,they have managed to send a voicemail message instead of calling and talking to me directly. No problem guys, I'm guessing you already know how I'm going to react if we speak.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very helpful throughout the ...
Share On :
5 Star Review
By : 'Single' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CO10
May 16, 2016
People found this helpful0
Very helpful throughout the sale of our property. The open day worked really well for us. 3 parties interested in the house. Took �10000 above the asking price. During the sale, the rental team were extremely helpful and found my children and I a lovely house to live in. Very pleased with the... Read Full Review
Services : Sales( As a Vendor )Date: 16th May 2016
Very helpful throughout the sale of our property. The open day worked really well for us. 3 parties interested in the house. Took �10000 above the asking price. During the sale, the rental team were extremely helpful and found my children and I a lovely house to live in. Very pleased with the service all round.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very satisfied with everybody ...
Share On :
4 Star Review
By : 'E' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CO10
Mar 18, 2016
People found this helpful0
Very satisfied with everybody we dealt with and were kept up to date with the progress of buying the property. I would definitely recommend W H Brown to any prospective... Read Full Review
Very satisfied with everybody we dealt with and were kept up to date with the progress of buying the property. I would definitely recommend W H Brown to any prospective buyer.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Staff always very helpful ...
Share On :
5 Star Review
By : 'graham' Services : Sales( As a Vendor ) Sold price : £200 Would you recommend ? : Yes Postcode : CO10
Mar 9, 2016
People found this helpful0
Staff always very helpful nothing to much trouble any question where answered swiftly veryinformative with regards what the situation... Read Full Review
Staff always very helpful nothing to much trouble any question where answered swiftly veryinformative with regards what the situation was
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We were extremely happy with ...
Share On :
5 Star Review
Lisa
Elliott
By : 'Mr' Services : Sales( As a Vendor ) Sold price : £162000 Would you recommend ? : Yes Postcode : CO10
Jan 29, 2016
People found this helpful1
We were extremely happy with the service we had from the Sudbury branch. They kept us well informed all the way through and they were a pleasure to deal with. Thank you very... Read Full Review
Services : Sales( As a Vendor )Date: 29th Jan 2016
We were extremely happy with the service we had from the Sudbury branch. They kept us well informed all the way through and they were a pleasure to deal with. Thank you very much.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Not very happy with William H ...
Share On :
1 Star Review
By : 'Annoyed' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : CO10
Nov 11, 2015
People found this helpful5
Not very happy with William H brown, I have been lied to on many an occasion. As a first time buyer they may think Im naive but I can see straight through the lies!
One property that I went to see was an open house, I regestered my interest in buying. They told me 2 other people had put in offers ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 11th Nov 2015
Not very happy with William H brown, I have been lied to on many an occasion. As a first time buyer they may think Im naive but I can see straight through the lies!
One property that I went to see was an open house, I regestered my interest in buying. They told me 2 other people had put in offers already, and that one was over the asking price. I debated wether I wanted to pay more than the property was worth so asked for a second viewing just to make sure, (I asked at 9.30am) they said that they would ask the owners and get back to me. I waited until 4pm and still no response. So I called back, they told me that one of the offers had already been accepted cause I took too long getting back to them that day (they were supposed to get back to me). I also found out recently that the property had sold for less than the asking price.
Then a couple of months down the line I saw a property through them that I like, I put in an offer and was told that it was accepted but the owners wanted to keep the property on the market while they look for a property to buy their end. Five weeks later, I called back asking for an update, nobody in sales was available so a message was taken and they said they would get back to me. I had no response for a week, so I called back. They told me that the vendor was still looking for a property to buy. I asked why the vendor is keeping the property on the market, is it so they are holding out for the asking price? The estate agent assured me that my offer was accepted and that they just keep the property on the market until the chain was complete. They also stated that was their usual procedure. They also assured me that anyone that rings regarding the property is told that the property has already had an offer accepted on it. So what is the reason for keeping it on the market if nobody is able to view it?
I am very frustrated and dont seem to get anywhere with this estate agents. They also hasstle me about using their in house services (morgage adviser etc) which I keep refusing, yet they still keep on asking.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We had an excellent service ...
Share On :
5 Star Review
Lisa
Elliott
By : 'Tina' Services : Sales( As a Vendor ) Sold price : £280000 Would you recommend ? : Yes Postcode : CO10
Oct 27, 2015
People found this helpful1
We had an excellent service from the staff of WH Brown, from start to finish. We were kept up-to-date with the progress of the sale, and the staff were quick to deal with any issues that arose. We would recommend them, although we wouldn't use the solicitors they supplied us with; next time we... Read Full Review
Services : Sales( As a Vendor )Date: 27th Oct 2015
We had an excellent service from the staff of WH Brown, from start to finish. We were kept up-to-date with the progress of the sale, and the staff were quick to deal with any issues that arose. We would recommend them, although we wouldn't use the solicitors they supplied us with; next time we would use a local solicitors instead.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I mainly spoke to Lisa and ...
Share On :
5 Star Review
Lisa
Dan
By : 'Karen' Services : Sales( As a Vendor ) Sold price : £212000 Would you recommend ? : Yes Postcode : CO10
Aug 11, 2015
People found this helpful1
I mainly spoke to Lisa and she was absolutely superb! She kept me constantly updated with what was going on with the property and was so helpful, nothing was to much trouble. Dan made sure I got the best possible price for the property and really knew what he was doing-very impressed with my whole... Read Full Review
Services : Sales( As a Vendor )Date: 11th Aug 2015
I mainly spoke to Lisa and she was absolutely superb! She kept me constantly updated with what was going on with the property and was so helpful, nothing was to much trouble. Dan made sure I got the best possible price for the property and really knew what he was doing-very impressed with my whole experience with William H Brown-I would definitely use them again and would recommend to friends and family
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
> To all at William H ...
Share On :
5 Star Review
Lisa
Dan
By : 'Mr' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CO10
May 3, 2015
People found this helpful0
> To all at William H Brown,
>
> On behalf of myself and Fay I'd like to say a huge thank you for your help, support and effort in the help of selling my property and the purchase of our new one.
>
> Your help and advice was truly appreciated.
>
> Will use you again if ... Read Full Review
> To all at William H Brown, > > On behalf of myself and Fay I'd like to say a huge thank you for your help, support and effort in the help of selling my property and the purchase of our new one. > > Your help and advice was truly appreciated. > > Will use you again if we decide to move again. > > Thanks again. > > Tom Williams and Fay Wallace >
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
It was first time I'd sold a ...
Share On :
5 Star Review
Lisa
Dan
By : 'S' Services : Sales( As a Vendor ) Sold price : £134000 Would you recommend ? : Yes Postcode : CO10
Apr 28, 2015
People found this helpful0
It was first time I'd sold a property and the staff were helpful and knowledgable about the area and values and they helped me through every step and worked really hard to promote the property and they achieved a sale quickly. Very pleased with the whole... Read Full Review
Services : Sales( As a Vendor )Date: 28th Apr 2015
It was first time I'd sold a property and the staff were helpful and knowledgable about the area and values and they helped me through every step and worked really hard to promote the property and they achieved a sale quickly. Very pleased with the whole experience.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
It was a real mixed bag ...
Share On :
2 Star Review
By : 'DisgruntledCustomer' Services : Sales( As a Buyer ) Sold price : £124000 Would you recommend ? : No Postcode : CO10
Apr 9, 2015
People found this helpful3
It was a real mixed bag buying through WH Brown. Oringinally very positive and helpful, most of which was dealing with the independent mortgage broker. Problems only came about regarding the �1000 buyers incentive. It is an absolute con. I do not know how they get away with offering this... Read Full Review
It was a real mixed bag buying through WH Brown. Oringinally very positive and helpful, most of which was dealing with the independent mortgage broker. Problems only came about regarding the �1000 buyers incentive. It is an absolute con. I do not know how they get away with offering this as it is false advertising and ties you in to completely unfair terms.
In getting the �1k buyers incentive I was told I HAD to use their chosen solicitors, Atwells in Ipswich. They wanted to charge approx �1800 for fees. I felt this was way too much and asked around. No-one quoted within �400 of this price, including Atwells themselves! Essentially you have to massively overpay on solicitors fees to get the �1k buyers incentive. Therefore it is only a �600 buyers incentive at best!
When bringing this up with the branch I was told by the manager this is a set price across the country when using Sequence Homes. The same solicitors fees whether you are buying in Newcastle or London. I find this hard to believe. If it is the case this should have been given as a charge during initial conversations with the mortgage broker. The mortgage broker coincidentally said that the price varies firm to firm and therefore they can't give a set price. This is in conflict to what the manager stated. Someone is lying.
Interestingly when I approached the vendor about the delay, they hadn't realised they had signed up to the buyers incentive and reluctantly accepted. As a result they actually lost out on a further �1000 on purchase price as I had offered the full amount.
The issue did get sorted as the vendor accepted a price �1k less than offered and I could use a solicitor who charged a reasonable amount.
I don't know who is responsible for this screw up but I am left feeling no amount of trust towards WH Brown. Subsequently I have heard similar horror stories from local people when dealing with WH Brown through both buying and letting. I would be very reluctant in using them again and urge everyone to fight their corner when confronted with hidden extras. make sure you shop around for the market price of a service and don't be conned into using their in-house services when they will end up costing you more.
I don't think Sequence Homes should be allowed to offer a buyers incentive if they are going to charge you hundreds extra for using their solicitors etc. Its not an incentive, certainly not a �1k saving! I'd be happy to discuss this further with them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The Agent, took all ...
Share On :
4 Star Review
By : 'Elaine' Services : Sales( As a Vendor ) Sold price : £180000 Would you recommend ? : Yes Postcode : CO10
Feb 22, 2015
People found this helpful0
The Agent, took all prospective buyers to the property which was unoccupied, thus saving us the hassle of doing it ourselves. They kept us informed each time they did this with feed back from the clients. They were always friendly and courteous. They were there to help and did so,always returning... Read Full Review
What agent could do to change your mind?
They appear to be the same as other local Estate agents, so were neither better or worse than their competition. I would regard them as fair.
Comments on Agent Fees
They appear to be the same as other local Estate agents, so were neither better or worse than their competition. I would regard them as fair.
Services : Sales( As a Vendor )Date: 22nd Feb 2015
The Agent, took all prospective buyers to the property which was unoccupied, thus saving us the hassle of doing it ourselves. They kept us informed each time they did this with feed back from the clients. They were always friendly and courteous. They were there to help and did so,always returning telephone calls and I never once got the impression anything was too much trouble. I was very happy with the service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
1 - 20 of 31 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.