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Calcton on Sea, Clacton-on-Sea CO15
4.4/5, 13 Reviews
69% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
No Description Found
Latest Reviews
bronwen691 fooks
Christina Easton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £695 | £1,325 |
Address
William H Brown
64 Station Rd, Hours: Open ⋅ Closes 6PMPhone:, Clacton-on-Sea, Essex
CO15 1SP
01255 221212
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William H Brown Branches (View All 145)
Amazing estate ...
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5 Star Review
By : 'Ashley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CO16
Oct 28, 2024
People found this helpful0
Amazing estate agents. Can't fault them at all. Perfect move in and a perfect move out. Thankyou guys. Thankyou to Ollie for always being at the end of the phone when needed too. Ashley... Read Full Review
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Amazing estate agents.
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Ashley Scott said about William H Brown
Services : Letting( As a Tenant )Date: 28th Oct 2024
Amazing estate agents.
Can't fault them at all.
Perfect move in and a perfect move out. Thankyou guys.
Thankyou to Ollie for always being at the end of the phone when needed too.
Ashley Scott
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Ollie and Tom were very ...
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5 Star Review
Tom
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CO15
May 11, 2024
People found this helpful0
Ollie and Tom were very professional, friendly and extremely helpful with a difficult letting and kept me in touch throughout the process to the culmination of the tenants moving... Read Full Review
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John Simpson said about William H Brown
Services : Letting( As a Owner )Date: 11th May 2024
Ollie and Tom were very professional, friendly and extremely helpful with a difficult letting and kept me in touch throughout the process to the culmination of the tenants moving in.
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Olly and Tom were, helpful, ...
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5 Star Review
Tommy
By : 'bronwen691'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CO15
Nov 23, 2023
People found this helpful0
Olly and Tom were, helpful, professonial and privided an excelcent service. Thank... Read Full Review
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bronwen691 fooks said about William H Brown
Services : Letting( As a Owner )Date: 23rd Nov 2023
Olly and Tom were, helpful, professonial and privided an excelcent service. Thank you
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Clacton Lettings Warning for ...
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1 Star Review
By : 'A.'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : No
Postcode : CO15
Mar 17, 2022
People found this helpful2
This company needs to improve by making sure that staff follow client instructions fully; only engaging staff that are truthful; and by taking responsibility for staff failures. CLACTON LETTINGS WARNING: LANDLORDS: DO NOT USE W. H. BROWN My tenant is now £4,100.00 IN ARREARS with the rent ... Read Full Review
Comments (0)This company needs to improve by making sure that staff follow client instructions fully; only engaging staff that are truthful; and by taking responsibility for staff failures.
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A. Cremer said about William H Brown
Services : Letting( As a Owner )Date: 17th Mar 2022
This company needs to improve by making sure that staff follow client instructions fully; only engaging staff that are truthful; and by taking responsibility for staff failures.
CLACTON LETTINGS WARNING:
LANDLORDS: DO NOT USE W. H. BROWN
My tenant is now £4,100.00 IN ARREARS with the rent (several months), on a W.H. BROWN RENT COLLECTION CONTRACT.
Many of the people at this branch are very pleasant - and that includes O. H., who has helped me to the best of his ability and remit. However, other staff members have lied or failed to act upon instructions - to disastrous effect.
I was misled by K.L. (who has left the office) and associate. I told them repeatedly - in writing as well as in conversation - that I would only accept direct payment by Tendring District Council or the DWP, in the case of benefits tenants. Under no circumstances would I accept a benefits tenant who wanted to pay me themselves.
K.L. told me that s/he had found a direct-payment tenant for me, but that the guarantor would only cover 50% of the rent, in a default. I accepted this arrangement, because staff had told me that I would be paid directly by the Council - a de facto guarantor of the rent. I have never previously had any rental arrears, when paid directly by TDC.
However, at no point have I received a single direct payment from the Council. My tenant paid the deposit and first month's rent herself, and then fell into permanent arrears from the second month onwards.
Until last August, Sequence (part of the Rent Collection team) did not send out any arrears letters to the Guarantor, as it was supposed to do. I was told that by someone in their office! In fact, most of the chasing last summer was done by me, using the threat of eviction and county court judgments.
I know that staff from W. H. Brown had tried to establish direct payment, because when I contacted the DWP in September 2021, to see whether my tenant had made the new claim she promised me she had, the DWP wrote back to me as though I were J.G., who works in the Clacton lettings office. "Dear J.G, etc., etc." That meant that he had previously been in touch with them - but nobody had told me that DWP was not going to pay the rent directly to me.
Sequence said that there was only so much they could do to get the rent in. So be warned, landlords.
HOW THINGS STAND NOW - AND WHY ALL LANDLORDS NEED TO AVOID W.H. BROWN.
I am in discussion with the manager, T. R. I wrote to him at length about the situation, and we spoke briefly on Friday 11th March 2022. So far, he has refused to accept any liability. My case will hold up in a court of law - because I can prove it by email - but he, so far, refuses to accept any financial liability for his staff's actions, or to give me any material help in removing the tenant - which I regard him as honour-bound to do, in the circumstances. Normally evictions are paid for only under a full management contract. However, my position is that his company should pay for and carry out the eviction - seeing as it put this woman into my house by deception.
So far, it refuses to do so.
I am not a rich person. I have been self-employed my entire career. I have saved hard and bought this small house, for financial independence in retirement. My husband and I spent £17,000.00 putting it to rights. We have tried to be the best landlords we can.
I told W.H. Brown staff that after all of this expense, it was essential that I did not end up with the wrong tenant. But I have! The bloom has been taken off a freshly-renovated house by a tenant who has a television in every room (4 + a computer) - but refuses to sell them to pay me - and who would never have got through the front door, if K. L. and colleague had told me the truth, instead of telling me that TDC would pay me directly, when nothing had been arranged.
I ADVISE ALL LANDLORDS TO GO ELSEWHERE. Do NOT do business with a company where the MANAGEMENT REFUSES TO TAKE RESPONSIBILITY FOR ITS STAFF'S FAILURES AND UNTRUTHS.
For me to change this review, W.H.B. must take responsibility for what has happened
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From start to finish they ...
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5 Star Review
Michelle
By : 'Christina'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CO15
Nov 14, 2021
People found this helpful0
From start to finish they bent over backwards to put my needs first. Professional curiosity put me at ease at all times, and always phoned back. Well done all the team. I would like to say a very special thanks to Michelle and James the... Read Full Review
Comments (0)From start to finish they bent over backwards to put my needs first. Professional curiosity put me at ease at all times, and always phoned back.
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Christina Easton said about William H Brown
Services : Sales( As a Vendor )Date: 14th Nov 2021
From start to finish they bent over backwards to put my needs first. Professional curiosity put me at ease at all times, and always phoned back.
Well done all the team. I would like to say a very special thanks to Michelle and James the manager
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William H Brown are ...
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5 Star Review
Michelle
By : 'Debbie'
Services : Sales( As a Vendor )
Sold price : £115
Would you recommend ? : Yes
Postcode : CO15
Sep 6, 2021
People found this helpful0
William H Brown are absolutely brilliant. Michelle in sales is amazing. She has been friendly and professional throughout the sale of my property. Michelle got the asking price for my property and I can't thank her and the team enough. I would recommend William H Brown to anyone buying or... Read Full Review
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Debbie Rumsey said about William H Brown
Services : Sales( As a Vendor )Date: 6th Sep 2021
William H Brown are absolutely brilliant. Michelle in sales is amazing. She has been friendly and professional throughout the sale of my property. Michelle got the asking price for my property and I can't thank her and the team enough. I would recommend William H Brown to anyone buying or selling a property.
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House ...
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5 Star Review
Michelle
By : 'Julie'
Services : Sales( As a Buyer )
Sold price : £170000
Would you recommend ? : Yes
Postcode : CO16
Aug 19, 2021
People found this helpful0
The staff were great helpful and friendly Michelle was brilliant doing everything in her power to sort everything we... Read Full Review
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Julie West said about William H Brown
Services : Sales( As a Buyer )Date: 19th Aug 2021
The staff were great helpful and friendly Michelle was brilliant doing everything in her power to sort everything we needed
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Lauren Collins was very ...
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5 Star Review
Lauren
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IP
Aug 2, 2021
People found this helpful0
Lauren Collins was very helpful and resolved our deposit issue for us. Very professional and kept us informed at each... Read Full Review
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Michael everett said about William H Brown
Services : Letting( As a Owner )Date: 2nd Aug 2021
Lauren Collins was very helpful and resolved our deposit issue for us. Very professional and kept us informed at each stage
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We have a flat rented out ...
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5 Star Review
Sue
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : CO15
Jun 10, 2021
People found this helpful0
We have a flat rented out with William H Brown and Sue Heeney is looking after us. She is very helpful and knowledgeable and although we have had a few problems she has sorted these out for us. Very helpful and would recommend her if you need to rent out a... Read Full Review
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John said about William H Brown
Services : Letting( As a Owner )Date: 10th Jun 2021
We have a flat rented out with William H Brown and Sue Heeney is looking after us. She is very helpful and knowledgeable and although we have had a few problems she has sorted these out for us. Very helpful and would recommend her if you need to rent out a property.
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We rent a flat out in Clacton ...
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5 Star Review
Sue
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : CO15
Dec 12, 2020
People found this helpful0
We rent a flat out in Clacton and have found Sue Heeney very helpful indeed. Had a few problems that needed sorting out and Sue knew the answers straight away and was very knowledgeable. It's good to know she is there should we need her advice... Read Full Review
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John Angel said about William H Brown
Services : Letting( As a Owner )Date: 12th Dec 2020
We rent a flat out in Clacton and have found Sue Heeney very helpful indeed. Had a few problems that needed sorting out and Sue knew the answers straight away and was very knowledgeable. It's good to know she is there should we need her advice again.
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We have let our property very ...
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5 Star Review
Tommy
Kayleigh
By : 'Kate'
Services : Letting( As a Owner )
Rent PCM : £1325
Would you recommend ? : No
Postcode : CO16
Mar 1, 2019
People found this helpful0
We let our property through William h brown with the help of Tommy and Kayleigh.They were extremely helpful and pleasant to work alongside with. Keeping us abreast of the situation, thus reducing our stress levels as we live overseas so can not be hands on ! Well... Read Full Review
Comments on Agent Fees
Fair
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Kate Gower136 said about William H Brown
Services : Letting( As a Owner )Date: 1st Mar 2019
We let our property through William h brown with the help of Tommy and Kayleigh.They were extremely helpful and pleasant to work alongside with. Keeping us abreast of the situation, thus reducing our stress levels as we live overseas so can not be hands on ! Well done
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Excellent ...
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5 Star Review
Kayleigh
Tommy
By : 'Vicky'
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : CO16
Feb 20, 2019
People found this helpful0
I'm so great full to Kayleigh for thinking of me with the property I'm moving into, both Kayleigh and Tommy have been fantastic always so helpful, friendly and supportive, I can't thank them enough for all there help, I now see them as my friends and I will never forget how much they ... Read Full Review
Comments on Agent Fees
Very reasonable
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Vicky jemmett said about William H Brown
Services : Letting( As a Tenant )Date: 20th Feb 2019
I'm so great full to Kayleigh for thinking of me with the property I'm moving into, both Kayleigh and Tommy have been fantastic always so helpful, friendly and supportive, I can't thank them enough for all there help, I now see them as my friends and I will never forget how much they have helped me and my family they have gone above and beyond for us so Thankyou so so much x
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Poor ...
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1 Star Review
By : 'Susan'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : IP25
Oct 17, 2018
People found this helpful1
Very pushy initially, house details including price incorrect on the details. Found our house on "Rightmove" before we had agreed to sell, also on a local "flyer" stating it was sold. We were not kept up to date with the progress of the sale, when we went in to the office to ask ... Read Full Review
Comments on Agent Fees
High for the service we received.
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Susan said about William H Brown
Services : Sales( As a Vendor )Date: 17th Oct 2018
Very pushy initially, house details including price incorrect on the details. Found our house on "Rightmove" before we had agreed to sell, also on a local "flyer" stating it was sold. We were not kept up to date with the progress of the sale, when we went in to the office to ask we were fobbed off with various excuses including they were waiting for the buyer to bring in the contract, we knew it went through the solicitors! Didn't tell us when the buyers had a new sale for their property, the first had fallen through. All in all a very frustrating experience .
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