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Kidderminster, DY10
3.1/5, 15 Reviews
53% Recommended
33% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
No Description Found
Latest Reviews
Richard Trueman
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £0 | £0 |
| Lettings | 67% | 67% | £450 | £900 |
Address
Shipways
4 Carlton House Marlborough Street, Kidderminster, Worcestershire
DY10 1AY
01562 829900
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Shipways Branches (View All 11)
Uncaring inept and ...
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1 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : DY12
22 Oct 2022
People found this helpful0
Mischarged £61 - refuses to acknowledge this - has been contacted numerous times and given the Oppurtunity to do the right thing. Ineptitude of staff and silence means being stuck with a loss of money. Doesn’t care about renters in a time of poor economical loss. One dimensional ... Read Full Review
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Mischarged £61 - refuses to acknowledge this - has been contacted numerous times and given the Oppurtunity to do the right thing. Ineptitude of staff and silence means being stuck with a loss of money. Doesn’t care about renters in a time of poor economical loss. One dimensional customer service.
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Richard Trueman said about Shipways
Services : Letting( As a Tenant )Date: 22nd Oct 2022
Mischarged £61 - refuses to acknowledge this - has been contacted numerous times and given the Oppurtunity to do the right thing. Ineptitude of staff and silence means being stuck with a loss of money. Doesn’t care about renters in a time of poor economical loss. One dimensional customer service.
If I could give less of a rating I would.
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I have recently bought a flat ...
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5 Star Review
Amy
By : 'Julie'
Services : Sales( As a Buyer )
Sold price : £600
Would you recommend ? : Yes
Postcode : DY11
14 May 2021
People found this helpful0
I have recently bought a flat through shipways agency, the professional service advice I received throughout the process was constant, they are on the ball. I had contacted a few other agencies regarding letting my property and true to form shipways came up trumps and now deal with letting my... Read Full Review
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Julie Salmon said about Shipways
Services : Sales( As a Buyer )Date: 13th May 2021
I have recently bought a flat through shipways agency, the professional service advice I received throughout the process was constant, they are on the ball. I had contacted a few other agencies regarding letting my property and true to form shipways came up trumps and now deal with letting my flat. Oliver and Leah in the letting department have been spot on.
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Lauren C was excellent in her ...
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5 Star Review
Lauren
By : 'Liam'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DY11
29 Oct 2020
People found this helpful0
Lauren C was excellent in her dealings with me. Professional, courteous and extremely helpful. Definitely knowledgeable and made the process a lot... Read Full Review
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Liam Farmer said about Shipways
Services : Letting( As a Owner )Date: 29th Oct 2020
Lauren C was excellent in her dealings with me. Professional, courteous and extremely helpful. Definitely knowledgeable and made the process a lot easier.
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Incredibly helpful and quick ...
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5 Star Review
Lauren
By : 'Kyran'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B15
29 Sept 2020
People found this helpful0
Incredibly helpful and quick service from Lauren Collins. She was friendly, effiecient and provided all the informaiton I needed very prompted. Amazing... Read Full Review
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Kyran Townley said about Shipways
Services : Letting( As a Tenant )Date: 28th Sep 2020
Incredibly helpful and quick service from Lauren Collins. She was friendly, effiecient and provided all the informaiton I needed very prompted. Amazing service!
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Utterly disgusted with ...
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1 Star Review
By : 'Miss'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY10
7 Jul 2020
People found this helpful0
Utterly disgusted with Shipways Kidderminster, who following a valuation of my elderly mother's home and the young lady who came round to visit said 'don't worry we will soon sell this'. For over a year only sent less than a handful of potential buyers round, most of whom... Read Full Review
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Miss Wall said about Shipways
Services : Sales( Prospective Vendor/Buyer )Date: 6th Jul 2020
Utterly disgusted with Shipways Kidderminster, who following a valuation of my elderly mother's home and the young lady who came round to visit said 'don't worry we will soon sell this'. For over a year only sent less than a handful of potential buyers round, most of whom had not had the property details explained to them by the agent. A waste of money using this agent as all they want is properties to put in their window, with no intention of putting in any effort to sell the proprety. A complete waste of time and full of false hope. Not an ideal agent to use if you have an elderly cancer patient. Shipways need to realise, not everyone has time to waste like they do!!!
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By : Rob Moore (Area Manager)
7 Jul 2020Dear Miss Wall, thank you for your feedback but I'm afraid I have been unable to match your name to a property we have had on the market recently. Can I please ask that you write to me directly at...
My tenancy was due during the ...
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5 Star Review
Lauren
By : 'Cassie'
Services : Letting( As a Tenant )
Rent PCM : £581
Would you recommend ? : Yes
Postcode : DY10
8 Jun 2020
People found this helpful0
My tenancy was due during the current pandemic & all of the correspondence has been dealt with Lauren. It's been a pleasure speaking with her; she has been very professional & polite throughout the transaction of completing the agreement - especially with everyone remotely... Read Full Review
Comments (0)My tenancy was due during the current pandemic & all of the correspondence has been dealt with Lauren.
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Cassie Rugg said about Shipways
Services : Letting( As a Tenant )Date: 7th Jun 2020
My tenancy was due during the current pandemic & all of the correspondence has been dealt with Lauren.
It's been a pleasure speaking with her; she has been very professional & polite throughout the transaction of completing the agreement - especially with everyone remotely working.
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Shipways - ...
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1 Star Review
By : 'Dave'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DY13
9 Sept 2018
People found this helpful1
Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I contacted Shipways ... Read Full Review
Comments on Agent Fees
Fortunately, they didn't receive a penny from me.
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Dave Rudge said about Shipways
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Sep 2018
Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I contacted Shipways and asked if they could help obtain a full copy of the lease from the seller and they told me it was 'missing'. When I complained about not being informed of this sooner they simply leapt to the seller's defence, saying she had done everything asked of her. After I pulled out of the sale I received a very curt acknowledgement email from the agent. Also, while I was competing with another family to buy the flat initially, Shipways used a closed bidding system and called me repeatedly to pressure me into upping my bid, even though I had exceeded the asking price and told them I would not be increasing my offer. When I asked for any new information which may help guide me in considering whether to make an increased bid they refused to tell me anything and simply kept asking if I wanted to raise my offer - when I had already told them no consistently - which was stressful. Based on my experience I will never use Shipways again.
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Poor ...
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1 Star Review
Paige
By : 'Val'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DY10
22 Apr 2018
People found this helpful1
Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the end got told to 'wipe it off the walls and live with... Read Full Review
Comments on Agent Fees
Tiny little expenses pop out here and there and they were never fully explained to me from the start. They don't want to spend money or even ask the landlords to get issues sorted.
Comments (1)Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the end got told to 'wipe it off the walls and live with it'. Most of the time they didn't know the landlord was coming round to look at the house they had no clue! Would rather have their tenants living in a house full of black mould which is what the landlord wanted instead of pushing him to get this potential health threatening issue sorted!
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Val said about Shipways
Services : Letting( As a Tenant )Date: 21st Apr 2018
Severe lack of communication with tenants when it comes to complaints about the house. Living in a house full of black mould in near enough every room. Complained to them around 4-5 times now, I had to chase them for an answer and in the end got told to 'wipe it off the walls and live with it'. Most of the time they didn't know the landlord was coming round to look at the house they had no clue! Would rather have their tenants living in a house full of black mould which is what the landlord wanted instead of pushing him to get this potential health threatening issue sorted!
All about money money money, will NOT be using this agent or landlord ever again once my contract on this house is finished.
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By : Rob Moore
23 Apr 2018Dear Val, I am so sorry to have read your review. We pride ourselves on our high customer service so I am hugely embarrassed about what I have just read out your experience, I only wish you asked to...
letting ...
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1 Star Review
By : 'Stanislav'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DY13
7 Apr 2018
People found this helpful0
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet the requirements to pass application.... Read Full Review
Comments on Agent Fees
Bad
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Stanislav Tomasevic said about Shipways
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Apr 2018
Due to our experience, we have lost money with Shipways. We were promised a guarantee that our application was correct and in receiving the house. At the last moment the landlord disagreed and declined our application. They did not explain what to do to meet the requirements to pass application. All the time we had to call them to ask about progress and any documents if needed. I would recommend to avoid this agency because twice we applied through this agency and both houses were declined. First time was advertised through Shipways and next time they promised they were good and not like others.
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Jade has recently taken over ...
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5 Star Review
By : 'Carol'
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : DY11
30 Nov 2017
People found this helpful1
Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my property information -- BUT -- with... Read Full Review
Comments on Agent Fees
Good
Comments (0)Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my property information -- BUT -- with several others now under Her control.
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Carol Johnson said about Shipways
Services : Letting( As a Owner )Date: 30th Nov 2017
Jade has recently taken over from several other coordinators that we have had since Amy left. To say that she was, 'thrown' into the deep-end was an understatement. Jade had to do a lot of 'homework' to get up to speed with not only my property information -- BUT -- with several others now under Her control.
Since she has taken over, she has proved herself to be VERY MUCH up to any task that I have given to her. Jade came into looking after my apartment at the sudden changeover of tenants. There was some 'problems' with the changeover and, Jade handled ALL this situation without any problems at all. She managed the 'disagreement' of the way the property was left in a very professional and most positive way, to the final agreement of all parties involved.
I am very pleased with her attitude and the way she communicates with me both over the telephone and emails and sincerely hope that Jade will become (as she all ready has proved at least to me) a long and most worthy member of the Team. Carol Johnson.
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I would not recommend this ...
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1 Star Review
By : 'Rachel'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY13
25 Jun 2017
People found this helpful1
I would not recommend this agent. I was initially unsure whether to sell my flat but did put it on the market due to their (as it turned out) over-inflated valuation. There was very little interest at the start. Their fees are very expensive so I could not afford to drop the price as much as they... Read Full Review
Comments on Agent Fees
Very high
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Rachel said about Shipways
Services : Sales( Prospective Vendor/Buyer )Date: 24th Jun 2017
I would not recommend this agent. I was initially unsure whether to sell my flat but did put it on the market due to their (as it turned out) over-inflated valuation. There was very little interest at the start. Their fees are very expensive so I could not afford to drop the price as much as they later told me to. They kept telling me that they had a wonderful database but there was still no interest. I was tied in to a twenty week contract and after I had handed my notice in they took my flat off their books, including Rightmove, even though my contract was not up. Some of the staff were rude and defensive despite the fact that I was always polite to them. I did not wish to pay them any commission due to their pack of professionalism. However, Jodie was very pleasant and helpful. Thank you.
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both my husband and myself ...
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5 Star Review
Robert
By : 'ras'
Services : Mortgages
Would you recommend ? : Yes
Postcode : DY10
20 Jul 2016
People found this helpful1
both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right from the start robert has - without doubt, proven to be 100% reliable and... Read Full Review
What agent could do to change your mind?
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
Comments on Agent Fees
we own another rental property managed by a different letting agency who's costs come in at about the same cost. the difference being that a quarterly inspection takes place with them - compared to that of once a year by shipways - and a lot can happen during such a long period of time! if it was'nt for the fact that robert does such a brilliant job we would be tempted to alter the letting agent.
Comments (0)both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right from the start robert has - without doubt, proven to be 100% reliable and efficient. he obviously enjoys his role, keeping us - and the tenant well informed of everything going on. anything we're unsure of he makes a point of finding out for us and is always both prompt and courteous in his response.
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ras said about Shipways
Services : Mortgages( )Date: 19th Jul 2016
both my husband and myself spend a large amount of time in france and it was vital that we were able to depend on someone to ensure that the rental property we own in the u.k.was being managed to the highest standard. right from the start robert has - without doubt, proven to be 100% reliable and efficient. he obviously enjoys his role, keeping us - and the tenant well informed of everything going on. anything we're unsure of he makes a point of finding out for us and is always both prompt and courteous in his response.
it is a pleasure working with him and as such deserves a good review.............well done robert ............and thankyou!
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Tom & the team at ...
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5 Star Review
Tom
Amy
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : DY13
15 Jun 2016
People found this helpful5
Tom & the team at Kidderminster as well as Amy at the admin office in Lincolnshire performed efficiently and communicated well throughout the process of finding a tenant, managing the tenant and dealing with the end of tenancy... Read Full Review
What agent could do to change your mind?
Fees seemed competitive - not quite the cheapest but very fair.
Comments on Agent Fees
Fees seemed competitive - not quite the cheapest but very fair.
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Andrew Gee said about Shipways
Services : Letting( As a Owner )Date: 14th Jun 2016
Tom & the team at Kidderminster as well as Amy at the admin office in Lincolnshire performed efficiently and communicated well throughout the process of finding a tenant, managing the tenant and dealing with the end of tenancy admin.
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Back in January 2014, I ...
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5 Star Review
Tom
By : 'Helpful'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DY11
16 Mar 2016
People found this helpful2
Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' on these Agents, beforehand. When I finally called on 'Shipways' and... Read Full Review
What agent could do to change your mind?
I have no complaints to make and, found them better than any other that I researched into.
Comments on Agent Fees
I have no complaints to make and, found them better than any other that I researched into.
Comments (0)Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' on these Agents, beforehand. When I finally called on 'Shipways' and met Tom Hailes he answered all My questions with ease and full knowledge of his profession and, more importantly, with the knowledge of the area that he worked in. He advised me on a suitable, realistic and acceptable rent to be charged. Again, when I asked him about cover and legal insurances that I wanted, (after the homework I had done in the past), he obliged by 'phoning around to get me the best deal, at the time.
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Helpful Rental Agent said about Shipways
Services : Letting( As a Owner )Date: 16th Mar 2016
Back in January 2014, I purchased an apartment in Kidderminster. I wanted to rent this out and I did a lot of calling and visiting around the area, to find an Agent who could help me in this matter. I also did a lot of 'homework' on these Agents, beforehand. When I finally called on 'Shipways' and met Tom Hailes he answered all My questions with ease and full knowledge of his profession and, more importantly, with the knowledge of the area that he worked in. He advised me on a suitable, realistic and acceptable rent to be charged. Again, when I asked him about cover and legal insurances that I wanted, (after the homework I had done in the past), he obliged by 'phoning around to get me the best deal, at the time.
From then on, I instructed Tom Hailes to 'take-on' my apartment and market it for me. He did so - AND - within a very short time (only a few days pasted), he found me a very suitable tenant. He arranged a then, short term contract without any fuss. I am now in my third term of contract with him, with the same tenant and, even when we had some 'problems' with the main Developers, he was always there to step-in to help me (and my tenant), in my absences without any hesitation. I do realise that some people would say, He is only 'doing' his job but nothing seemed to be any trouble for him and, I feel that without his help and advice, things may have been a lot more difficult for the Both of us. I am so very pleased to have chosen Tom and his Team and hope for a long and happy business relationship in the future. Mrs Carol Johnson.
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I would not touch these ...
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1 Star Review
By : 'Stan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY10
29 Apr 2015
People found this helpful2
I would not touch these estate agents with a barge pole! Run. Misled from the beginning. Led to believe no sale no fee, which is untrue. Encouraged to use their in house financial adviser and solicitor as this would be a smoother and more effective option and ensure a smooth sale. Er no instead it... Read Full Review
Comments (1)Was this helpful?:
Stan said about Shipways
Services : Sales( Prospective Vendor/Buyer )Date: 28th Apr 2015
I would not touch these estate agents with a barge pole! Run. Misled from the beginning. Led to believe no sale no fee, which is untrue. Encouraged to use their in house financial adviser and solicitor as this would be a smoother and more effective option and ensure a smooth sale. Er no instead it has cost us at least a £600 to set up a mortgage in principle, when deciding not to take out the mortgage we are told this money is non refundable. An independent adviser would not have charged such a fee!!!!! So all in all we have lost money trying to sell our house. Misled on possible move dates!! Manager even put the phone down on us when we tried to complain re: misleading advice! Obviously great customer service skills.
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By : Shipways
29 Apr 2015Dear Sir/Madam, As discussed, we are really sorry that the sale of your property fell through and we tried our best to get the buyer to reconsider pulling out. We understand how stressful a time this ...
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