We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The ... Read Full Review

New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that needed to be taken and JSM had a good layout of steps ... Read Full Review

I found the house that i liked online for my family and I, left a message and Rosie gave me a call. She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me clearly all the stages and called to find out how i was getting on. ... Read Full Review

Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ensured that the rental was easy, clearing... Read Full Review

This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM... Read Full Review

Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank... Read Full Review

I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move in. the only downside was when Rosie was off ill nothing... Read Full Review

Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (I saw the email after asking... Read Full Review

I have been waiting for my deposit for nearly four months. The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided neither assistance nor assurance. The reason I was given... Read Full Review

Dodgy though the staff where fine. I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of paint. However while filling in the from to be sent off to landlord... Read Full Review

This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several occasions when I emailed it took a second prompt to get any response,... Read Full Review

Rosie was lovely and helped each of us find the perfect house. She answered all of our questions and made the experience... Read Full Review

I have used JSM for a number of years, and recently had to deal with a challenging personal situation while also re-letting my property. To be honest, I have had mixed experiences with JSM in the past - it depends who you deal with; a bit like everyday life. During a particularly unusual re-let,... Read Full Review

My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I... Read Full Review

Unfortunately the process of letting the property has not been very simple to say the least due to various 'hurdles' created from both the landlord and myself (nothing that has been Harrys or JSM's fault at all), however Harry has been excellent in trying to sort all problems in the best way... Read Full Review

When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on this apart from being told that they would need to speak to the tenants... Read Full Review

The reception was courteous, friendly, and intelligent, but above all sincere. Not a trace of the smarmy attitude associated with estate agents. Harry Stokes and Jane Abbs dealt speedily with the rental of the property and with great professionalism. It was an easy, painless, and even... Read Full Review

I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency and agent didn't add to the stress in... Read Full Review

Nice friendly staff that were keen to assist. Rosie worked very hard to ensure we were into our proerty on the specified... Read Full Review

JSM offer unsurpassable service from start to finish, putting a somewhat stressful situation at ease. From the initial enquiry up until the move in date, JSM were highly professional yet approachable and helpful. I cannot credit Harry Stokes enough; I found his service in particular to be... Read Full Review