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Norwich, NR3
3.4/5, 40 Reviews
60% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
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"We used JSM (now Leaders) to..."
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1 Star Review
By : 'Disgruntled'
Services : Letting(As a Owner)
Rent PCM : £650
Would you recommend ? : No
Postcode : NR1
Aug 31, 2015
People found this helpful1
We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The Inspection reports failed to note either of these things. The tenants managed to flood both properties but either didn't report this to the agent or the agent didn't notify us. When the tenants moved out the costs to repair damage were beyond the amount of the tenants deposit. Overall, appalled by the 'management' by this company of both our properties.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £495 | £650 |
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JSM
14 St George's Street, Norwich, Norfolk
NR3 1BA
01603 630 671
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We used JSM (now Leaders) to ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : NR1
Aug 31, 2015
People found this helpful1
We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The ... Read Full Review
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Disgruntled said about JSM
Services : Letting( As a Owner )Date: 31st Aug 2015
We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second stank of cigarette smoke. The Inspection reports failed to note either of these things. The tenants managed to flood both properties but either didn't report this to the agent or the agent didn't notify us. When the tenants moved out the costs to repair damage were beyond the amount of the tenants deposit. Overall, appalled by the 'management' by this company of both our properties.
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New to this experience, my ...
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5 Star Review
Louise
By : 'Jaimie'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : NR1
Jul 14, 2014
People found this helpful0
New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that needed to be taken and JSM had a good layout of steps ... Read Full Review
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Jaimie & Sam said about JSM
Services : Letting( As a Tenant )Date: 14th Jul 2014
New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that needed to be taken and JSM had a good layout of steps that sorted out the majority of what we needed to do to move in. As we didn't originally live very close by we couldn't have done all of this if Louise wasn't so helpful. Fantastic company to deal with and if we ever wish to look for somewhere else to live we would like to use JSM again!
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I found the house that i ...
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5 Star Review
Rosie
By : 'Jacintha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR9
May 17, 2014
People found this helpful0
I found the house that i liked online for my family and I, left a message and Rosie gave me a call. She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me clearly all the stages and called to find out how i was getting on. ... Read Full Review
Comments (0)I found the house that i liked online for my family and I, left a message and Rosie gave me a call.
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Jacintha Varga said about JSM
Services : Letting( As a Tenant )Date: 17th May 2014
I found the house that i liked online for my family and I, left a message and Rosie gave me a call.
She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me clearly all the stages and called to find out how i was getting on. I would recommend JSM to everyone. I was satisfied with the service i got.
A big thank you to Rosie, we have moved in and enjoying our new home.
Regards!
Jacintha
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Rosie was excellent from ...
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5 Star Review
Rosie
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR2
Apr 21, 2014
People found this helpful0
Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ensured that the rental was easy, clearing... Read Full Review
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Zoe Simpson said about JSM
Services : Letting( As a Tenant )Date: 21st Apr 2014
Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ensured that the rental was easy, clearing explaining what would happen and when and promptly answering any queries. She gave excellent customer service.
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This was my first experience ...
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4 Star Review
Rosie
By : 'Amanda'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR9
Dec 17, 2013
People found this helpful0
This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM... Read Full Review
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Amanda said about JSM
Services : Letting( As a Tenant )Date: 17th Dec 2013
This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM again.
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Rosie has provided timely and ...
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5 Star Review
Rosie
By : 'Howard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR3
Dec 8, 2013
People found this helpful0
Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank... Read Full Review
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Howard said about JSM
Services : Letting( As a Tenant )Date: 8th Dec 2013
Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank you.
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I have just used JSM for my ...
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4 Star Review
Rosie
By : 'alan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR7
Nov 14, 2013
People found this helpful0
I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move in. the only downside was when Rosie was off ill nothing... Read Full Review
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alan arber said about JSM
Services : Letting( As a Tenant )Date: 14th Nov 2013
I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move in. the only downside was when Rosie was off ill nothing seemed to be done and this did hold things up slightly but in the end it got sorted. I would definitely use this agency again especially if Rosie Howard was there as she is super efficient and very helpful
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Terrible service. Rude. ...
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1 Star Review
By : 'Mooshkin'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR3
Nov 8, 2013
People found this helpful6
Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (I saw the email after asking... Read Full Review
What agent could do to change your mind?
Nothing - too many instances of poor poor service.
Comments (0)Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (I saw the email after asking (repeatedly over more than six month for documentation on my file). When I got the documentation it appeared they had lost most of the file documents. They forgot to market my property for three weeks until I told them it was not on their website - I had to send a number of reminders.
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Mooshkin said about JSM
Services : Letting( As a Owner )Date: 8th Nov 2013
Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (I saw the email after asking (repeatedly over more than six month for documentation on my file). When I got the documentation it appeared they had lost most of the file documents. They forgot to market my property for three weeks until I told them it was not on their website - I had to send a number of reminders.
Avoid them like the plague... they have been nothing but trouble for me. I have a complaint with the TPO ongoing.
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I have been waiting for my ...
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1 Star Review
By : 'NeverAgain!'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR3
Sep 24, 2013
People found this helpful5
I have been waiting for my deposit for nearly four months. The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided neither assistance nor assurance. The reason I was given... Read Full Review
Comments (0)I have been waiting for my deposit for nearly four months.
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NeverAgain! said about JSM
Services : Letting( As a Tenant )Date: 24th Sep 2013
I have been waiting for my deposit for nearly four months.
The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided neither assistance nor assurance. The reason I was given for the ridiculous wait is that my former housemates have yet to submit their bank details to the agency. Frankly, I'm not buying it.
When I asked that same staff member for his supervisor's details so I could submit a complaint, he told me that I should send it to him so he could then 'pass it on'. Again - not entirely believable.
I am very close to taking legal action if the next response is not satisfactory. Save yourself a very expensive headache and take your money elsewhere!
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Dodgy though the staff where ...
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1 Star Review
By : 'Xeno_blue'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR2
Sep 23, 2013
People found this helpful4
Dodgy though the staff where fine. I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of paint. However while filling in the from to be sent off to landlord... Read Full Review
What agent could do to change your mind?
I would consider using JSM if: - i) They abolished contractually enforcing the tenant to insure the fixtures and fittings. Also Personal contents insurance should be advised by the letting agent NOT insisted as part of the letting agreement. ii) They abolished the rolling 6 month or 12 month contract and replace it with an initial 6 month fixed term contract followed by a 1 month rolling contract. iii) Abolish the renewal fee as I find it hard to accept it costs £70 +VAT to type my name in a document, change the date and print it out. iv) And finally, after reading some of the reviews here, for JSM to train up all their staff to provide the excellent service that a few of them are already providing
Comments (1)Dodgy though the staff where fine.
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Xeno_blue said about JSM
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Sep 2013
Dodgy though the staff where fine.
I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of paint. However while filling in the from to be sent off to landlord for acceptance, I was given a 'What happens next' leaflet.
In it I discovered a few nasty surprises.
The first was that I had to take out insurance which covered the fixtures and fittings of this unfurnished feisty carpeted unfurnished property. When I asked why, I was told that was to cover any accidental damage to the carpets or walls while I was there. (feisty carpets?) I did ask wasn't that what the damage deposit was for and she side-stepped the issue by saying that any damage claims would come of the insurance and not my damage deposit (WHAT?!?!) It sounded all rather strange and a bit dodgy as the landlords insurance and the tenant's damage deposit should be covering the fixtures and fittings already.
The second thing was the extortionate application fee of £275.00 + VAT while the third was a renewal fee of £70 + VAT every 6 or 12 months depending on the tenancy agreement.
So what started out as a cheap move was rapidly turning into an expensive, major long term commitment so I pulled out before any monies or commitments where exchanged/made.
I don't think I'll be using JSM unless they change some of their policies
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By : Steady
Dec 13, 2013The worst letting agents I have ever rented through. I originally rented a house through Bush Management and had no problems whatsoever. Then the worst thing happened. JSM bought them out. I had...
This was my first experience ...
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2 Star Review
Roger
Louise
By : 'Disappointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR2
Aug 22, 2013
People found this helpful2
This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several occasions when I emailed it took a second prompt to get any response,... Read Full Review
What agent could do to change your mind?
Treat students with the same professionalism as you would with any other client. Recognise that first time tenants will require more guidance than experienced renters.
Comments (0)This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several occasions when I emailed it took a second prompt to get any response, and when I was finally informed who the actual property manager was the email I got from him was, at best, rushed and at worst rude. Despite knowing we were first time tenants, the agency did little in the way of letting us know how things were progressing.
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Disappointed First Time Tenant said about JSM
Services : Letting( As a Tenant )Date: 22nd Aug 2013
This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several occasions when I emailed it took a second prompt to get any response, and when I was finally informed who the actual property manager was the email I got from him was, at best, rushed and at worst rude. Despite knowing we were first time tenants, the agency did little in the way of letting us know how things were progressing.
This being said, generally the staff were very polite, and their emails did provide the information we required when prompted.
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Rosie was lovely and helped ...
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5 Star Review
Rosie
By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR2
Aug 2, 2013
People found this helpful0
Rosie was lovely and helped each of us find the perfect house. She answered all of our questions and made the experience... Read Full Review
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Matthew M said about JSM
Services : Letting( As a Tenant )Date: 2nd Aug 2013
Rosie was lovely and helped each of us find the perfect house. She answered all of our questions and made the experience enjoyable.
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I have used JSM for a number ...
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4 Star Review
Harry
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NR9
Jul 24, 2013
People found this helpful0
I have used JSM for a number of years, and recently had to deal with a challenging personal situation while also re-letting my property. To be honest, I have had mixed experiences with JSM in the past - it depends who you deal with; a bit like everyday life. During a particularly unusual re-let,... Read Full Review
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A Landlord said about JSM
Services : Letting( As a Owner )Date: 24th Jul 2013
I have used JSM for a number of years, and recently had to deal with a challenging personal situation while also re-letting my property. To be honest, I have had mixed experiences with JSM in the past - it depends who you deal with; a bit like everyday life. During a particularly unusual re-let, I had the great pleasure to deal with Harry Stokes. Here is a man who is flexible, able to think on his feet, willing to investigate options that don't 'fit the norm' and maintain an excellent sense of humour while still being completely professional. Thanks Harry - I could trust you to get on with the job while I focused on other things.
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My housemates had found the ...
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1 Star Review
Emilia
Harry
By : 'Upset'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR2
Jul 11, 2013
People found this helpful8
My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I... Read Full Review
Comments (0)My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I was told that I would have to pay my deposit that day.
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Upset Student said about JSM
Services : Letting( As a Tenant )Date: 11th Jul 2013
My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some paperwork, so naturally I went in with what was needed, and I was told that I would have to pay my deposit that day.
Hang on! I wasn't told about that! One of the agents that was dealing with the property became very snooty with me and although being told where I was during the house viewing was completely unprofessional when I was calling up my father who was acting as guarantor and told him that I would need the money for the deposit whenever he could get it for me, and while I was on the phone the agent was listening in, and telling me that they needed it sooner! I left the office almost in tears because of the agent. When I told my housemates, one of them had called their mother and, had their mum shouting at said agent, and the agent had to be sent home due to "stress". I did not receive any apology.
As soon as I was able to get the money for the deposit, they stopped breathing down my neck. We were then told to wait for a couple of weeks for the contract to be emailed to us.
2 Months later we finally received the first DRAFT of it. When we asked, "When will we receive the actual contract" they replied back with a few weeks before you move in. I'm pretty sure we're supposed to have that long before we move in.
They then said that we haven't paid a deposit, and that we have to pay that otherwise we couldn't move in. HANG ON RIGHT THERE! We haven't paid our deposit? What did we pay then?! We apparently had only paid the first months rent and also a holding fee. Well why did you tell us that was our deposit and then 3 weeks before we're supposed to move in (That's right, 3 WEEKS) that we need to pay you the deposit?! Why was it not told to us sooner?! When I called them, I was told that they would call me back, and for once they actually did! They then told me that it was OUR fault for not reading all of the paperwork provided, and that we were told what we paid wasn't the deposit. Erm no, sorry. You didn't.
So any students wanting to go with JSM, I would highly recommend not to. We haven't even moved into the house yet and we're already tearing out our hair and wanting to look for somewhere else!
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Unfortunately the process of ...
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5 Star Review
Harry
By : 'Claire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR6
Jun 23, 2013
People found this helpful0
Unfortunately the process of letting the property has not been very simple to say the least due to various 'hurdles' created from both the landlord and myself (nothing that has been Harrys or JSM's fault at all), however Harry has been excellent in trying to sort all problems in the best way... Read Full Review
Comments (0)Unfortunately the process of letting the property has not been very simple to say the least due to various 'hurdles' created from both the landlord and myself (nothing that has been Harrys or JSM's fault at all), however Harry has been excellent in trying to sort all problems in the best way possible and has gone the extra mile to make it as smooth as it can be.
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Claire said about JSM
Services : Letting( As a Tenant )Date: 23rd Jun 2013
Unfortunately the process of letting the property has not been very simple to say the least due to various 'hurdles' created from both the landlord and myself (nothing that has been Harrys or JSM's fault at all), however Harry has been excellent in trying to sort all problems in the best way possible and has gone the extra mile to make it as smooth as it can be.
Due to circumstances (again not Harrys or JSMs fault) he has been put in slightly awkward situations between myself and the landlord but he has been extremely understanding and has helped in any way he can.
The communication from Harry has been excellent and has always been easily contactable to answer any queries, however big or small.
I can't fault Harry or JSM at all and they have made such a stressful process so much more bearable!
I can't thank Harry enough for what he has done and going the extra mile to enable me to get the property I really wanted when I understand it wasn't the most easiest of circumstances.
Thank you!!
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When I first called to ask ...
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1 Star Review
Rosie
By : 'purplelibra'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NR6
Jun 22, 2013
People found this helpful2
When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on this apart from being told that they would need to speak to the tenants... Read Full Review
What agent could do to change your mind?
They could have been honest from the start to tell us all the hidden fees, they could have been more flexible with times, they could have been friendlier over the phone and seen us face to face, and after complaining, we have been told that the fees are non refundable which I am extremely angry about.
Comments (0)When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on this apart from being told that they would need to speak to the tenants to see if they can be flexible and in the lady's words 'a lot of tenants aren't flexible though so could you take time off work instead?' - I feel that this is very unhelpful and they are not looking out for their customer's needs....No phone call after a day of waiting to hear back from them, so I had to call the next day but no answer so I emailed and had a response from another person apologising that they hadn't let me know and organised for a Saturday appointment at 12.30 - which we had to take time of work for.
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purplelibra said about JSM
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Jun 2013
When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on this apart from being told that they would need to speak to the tenants to see if they can be flexible and in the lady's words 'a lot of tenants aren't flexible though so could you take time off work instead?' - I feel that this is very unhelpful and they are not looking out for their customer's needs....No phone call after a day of waiting to hear back from them, so I had to call the next day but no answer so I emailed and had a response from another person apologising that they hadn't let me know and organised for a Saturday appointment at 12.30 - which we had to take time of work for.
We then had a phone call on Saturday saying that the tenant couldn't show us the property on this day so could we re-schedule for 7pm on Monday!.. we agreed but were annoyed as we took time off work on Saturday!.
When we viewed the property, 3 other people were there at the same time and the tenant seemed a bit flustered - hardly suprising if he has to do all the viewings himself - not very professional of an agency to not do the viewings in my opinion and a bit awkward with others viewing at the same time!!
As we couldn't ask the tenant a lot of questions I had to go back and ask staff at the agency on the phone the next day when I received a call to ask if interested (probably the quickest response I had throughout!) I wanted to know the deposits and fees and they told me they were going to be a month and a half's rent on the day we move in and £120 plus vat each for admin fees so in my head that told me in total it would be just over £1000- so naturally I jumped at the chance as most fees elsewhere were 2 months on the day we move in plus fees. No other fees were mentioned over the telephone and I was never told a total amount of fees.
So imagine my surprise when I get sent documents after paying the fees stating that we would have to pay another £495 rent in advance on top plus £60 check in charge, £10 statutory deposit protection plus VAT of £12, so about another £600 on top of the £742.50 that I originally thought. As well as a check out fee and renewal fee which I am very confused about as no other agency charges £60 check out fee and £80 to renew after a year, and then even worse - £60 to leave the property! this is ridiculous and certainly wasn't explained over the phone.
They asked me to scan documents such as passport, driving licence, bank statements etc - Which would have been so much easier to do face to face again and less risky sending those details over the net, this was also difficult as my partner drives around all day and I had to take time out of my working hours to do all this emailing and scanning - yes that sounds ridiculous but my company doesn't take kindly to me using the internet and their equiptment for personal use in working hours.
I just think everything from the start has been very un-organised, very unclear, very lazy and impersonal - It would have been much better service for me and my partner to be met by the agency at the property so we could ask questions there, then asked to go through everything face to face so that we fully understood everything before handing over our money to send a few forms by email - Many other agencies detail full fees in their ads and meet you at the property and discuss everything face to face or over the telephone. I don't trust this company now and have never known a company like it.
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The reception was courteous, ...
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5 Star Review
Harry
Jane
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NR3
Jun 20, 2013
People found this helpful0
The reception was courteous, friendly, and intelligent, but above all sincere. Not a trace of the smarmy attitude associated with estate agents. Harry Stokes and Jane Abbs dealt speedily with the rental of the property and with great professionalism. It was an easy, painless, and even... Read Full Review
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J Shepherd said about JSM
Services : Letting( As a Owner )Date: 20th Jun 2013
The reception was courteous, friendly, and intelligent, but above all sincere. Not a trace of the smarmy attitude associated with estate agents. Harry Stokes and Jane Abbs dealt speedily with the rental of the property and with great professionalism. It was an easy, painless, and even pleasurable experience dealing with this group.
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I found the process of ...
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4 Star Review
Harry
By : 'Veryhappytenant'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR1
Apr 25, 2013
People found this helpful0
I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency and agent didn't add to the stress in... Read Full Review
Comments (0)I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency and agent didn't add to the stress in any way which I know some people have experienced in the past.
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Veryhappytenant said about JSM
Services : Letting( As a Tenant )Date: 25th Apr 2013
I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency and agent didn't add to the stress in any way which I know some people have experienced in the past.
JSM offer as much as they can to transfer your utilities etc. I had done this prior to moving so didn't really need this service, however I can see how useful it would be.
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Nice friendly staff that were ...
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5 Star Review
Rosie
By : 'pegg5'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Apr 9, 2013
People found this helpful0
Nice friendly staff that were keen to assist. Rosie worked very hard to ensure we were into our proerty on the specified... Read Full Review
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pegg5 said about JSM
Services : Letting( As a Tenant )Date: 9th Apr 2013
Nice friendly staff that were keen to assist. Rosie worked very hard to ensure we were into our proerty on the specified day.
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JSM offer unsurpassable ...
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5 Star Review
Harry
By : 'Jseymour'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NR1
Mar 22, 2013
People found this helpful0
JSM offer unsurpassable service from start to finish, putting a somewhat stressful situation at ease. From the initial enquiry up until the move in date, JSM were highly professional yet approachable and helpful. I cannot credit Harry Stokes enough; I found his service in particular to be... Read Full Review
Comments (0)JSM offer unsurpassable service from start to finish, putting a somewhat stressful situation at ease.
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Jseymour said about JSM
Services : Letting( As a Tenant )Date: 22nd Mar 2013
JSM offer unsurpassable service from start to finish, putting a somewhat stressful situation at ease.
From the initial enquiry up until the move in date, JSM were highly professional yet approachable and helpful.
I cannot credit Harry Stokes enough; I found his service in particular to be second to none. I would recommend this agency to anyone, and actively do so.
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