Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't look after your property. They hid the fact the couldn't get refernces for... Read Full Review

Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main bedroom for this period. They asked us to sign on a... Read Full Review

Avoid this lettings agent at all cost, they are bloody useless. They don't managed anything properly so beware of the property you move into, checks have probably not been done and probably crawling with fleas like the one I just moved... Read Full Review

Last year I rented a flat through JSM for about 4 months. When I moved in the flat was for sale as a buy-to-let property and they explained to me in an easy way, without being insulting (as it was the first time I rented). £65 is excessive as a check in fee (see a review below) but this is part... Read Full Review

JSM cost me approximately £5000 due to their complete inability to carry out works to ALL my properties after I authorized them in writing. I was taken to court by tenants for issues I was never informed of. Please see below for an exhaustive detailed report to their failings; 1) Court fine of... Read Full Review

I have been living in a flat managed by them for 4 years now. Whilst many of my issues with them may be due to an un-responsive landlord, they never pursue the landlord on my behalf to resolve any of my complaints. The week I moved in several problems with the property were 'scheduled to be... Read Full Review

this is the 1st property i have ever rented ,it is also the 1st property i looked at , the property was exellent as was the service of jsm , a very profesional company that answered all our questions with no delay. the staff were very friendly and very helpfull could not ask for a better... Read Full Review

We have been using JSM for over 7 years now for our flat in Ipswich. Our day to day contact is Emma Meiring and I can honestly say that she goes above and beyond in her service levels/support of us as... Read Full Review

We have used JSM since we bought these properties in early 2000 and have had nothing but complete support and co-operation in all our dealings with the office. If anything the turn round time - with Paula's support - who is our property manager - and also the other girls in the office, has become ... Read Full Review

JSM have been acting as my property agent for over ten years. They provide an excellent service -helpful and responsive. Our current lead agent, Emma, is competent, efficient and a pleasure to work with. Our properties are let quickly, occasional difficulties with tenants are addressed promptly,... Read Full Review

JSM are horrendous- AVOID AT ALL COSTS. Our whole experience from start to finish with them was horrendous. The woman who showed us round the property was rude and told us to "look but be quick, I've got other viewings". The deposit and admin fees are excessive when compared to other... Read Full Review

Would not hesitate to recommend the Ipswich Office. Professional, informative, helpful, polite, reliable, trustworthy everything you require from a managing agent. Regularly updated with reported maintenance, quotes, property inspection reports. Very happy, I have a hassle free portfolio thanks... Read Full Review

This review is in regards to JSM Property Management Ltd's Ipswich branch Friars House, 2 Falcon Street, Ipswich, Suffolk, IP1 1SL 01473 214441. This is based on experience over 2 years... to summarise I would not recommend them. Estate Agents in general have a bad reputation… some excel to... Read Full Review

I have rented a property through JSM for 18 months and I am entirely happy with the service they provide. The staff I have dealt with are friendly, polite and professional, and any issues arisen through the tenancy have been resolved quickly and efficiently. I would definitely recommend this... Read Full Review

I have been dealing with JSM for many years and have found their service efficient, personal and pleasant. I have 13 properties with them and would recommend them to other Landlords. Sadly since being acquired by "Leaders" their accounts department is poor, but the staff at my branch of... Read Full Review

I have rented through JSM for 2 and a half years and found them very pleasent and efficient. The staff are always at hand to help and always very poilte. They have always dealt with any issues i have had promptly and as i am now looking for a larger property due the growth of my family they have... Read Full Review

I have no words to describe this shabby company, 2.5 weeks after exiting the property i am still chasing for my deposit to be returned less the 60pound they charged me to move out which was a cheek given that they gave me notice due to my landlord selling the property, i had severe heating issues... Read Full Review

JSM Ipswich have been absolutely awful in 'managing' our property. Their approach to property management seems to be to do as little as possible with regards it. We have had outstanding work that could potentially represent health hazards for over a year. Despite being told about this on numerous... Read Full Review

[[EDIT ORIGINAL START]] Disgusted, the MD is a joke, refuses to talk to anybody - which basically means he knows he runs a farce of a company, and he does not want to face a "real" customer... Had problems such as no hot water for 8 weeks, no rear access due to a dispute, poor workman ship from ... Read Full Review

Rented a property that was never ready to be lived in, its been 8 weeks so far and still have jobs waiting to be done, its truly awful, and I know I wont be using them ever... Read Full Review