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Notting Hill, London W11
2.8/5, 11 Reviews
36% Recommended
0% letting valuation accuracy
71% letting fee satisfaction
Latest Reviews
A dissapointed tenant
MARCO ANTONIO DA SILVA
Saad Mujeeb Jilani
Maria Amélia Sousa
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 71.00% | £425 | £2,500 |
Address
Dexters
121 Notting Hill Gate, London, Greater London
W11 3LB
020 7792 2700, 020 7792 0792
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Terrible letting agency, they ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W8
25 Apr 2023
People found this helpful2
Terrible letting agency, they make renting a living hell. So many issues I cannot even be bothered to go into... Read Full Review
Comments (1)
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Chris Landis said about Dexters
Services : Letting( As a Tenant )Date: 25th Apr 2023
Terrible letting agency, they make renting a living hell. So many issues I cannot even be bothered to go into detail.
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By : Asma Chuhgtai
20 Jun 2023Dear Chris, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this...
This is the worst property ...
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1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W10
24 Jan 2022
People found this helpful2
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and... Read Full Review
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A dissapointed tenant said about Dexters
Services : Letting( As a Tenant )Date: 24th Jan 2022
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. Non existent customer care, employees change like clothes. If you value your hard earned money and want your value for money, Dexters is not it.
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At first, it was a little ...
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5 Star Review
Soraya
By : 'MARCO'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : W2
16 Jul 2021
People found this helpful0
At first, it was a little complicated because I was with a person without much experience, but later Mrs Lee and Soraya called me they came to my house and solved all the problems. Now i'm very happy with my flat One more time thank you, Mrs Lee and Soraya I'm very happy... Read Full Review
Comments (1)At first, it was a little complicated because I was with a person without much experience, but later Mrs Lee and Soraya called me they came to my house and solved all the problems.
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MARCO ANTONIO DA SILVA said about Dexters
Services : Letting( As a Tenant )Date: 16th Jul 2021
At first, it was a little complicated because I was with a person without much experience, but later Mrs Lee and Soraya called me they came to my house and solved all the problems.
Now i'm very happy with my flat
One more time thank you, Mrs Lee and Soraya I'm very happy now.
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By : Evie Fisher
26 Jul 2021Dear Marco, Thank you for the 5* All Agents Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind...
AVOID THIS AGENCY LIKE THE ...
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1 Star Review
By : 'Saad'
Services : Letting( As a Tenant )
Rent PCM : £2450
Would you recommend ? : No
Postcode : W2
20 May 2021
People found this helpful6
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! (Branch: Notting Hill) Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end. First off, the... Read Full Review
Comments (0)AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER!
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Saad Mujeeb Jilani said about Dexters
Services : Letting( As a Tenant )Date: 19th May 2021
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER!
(Branch: Notting Hill)
Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.
First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!.
In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.
Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.
I've vacated the property 4 months ago, but still receive calls from the agency for random stuff or vendors trying to get access to the property.
We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.
Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.
In summary, you'll be better off by going with another agency! Or atleast don't sign a long contract through them.
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Quality and excellent ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : W2
27 Oct 2020
People found this helpful1
The quality and good excellent performance of a real estate agency is found in the professionalism agents who attend to us. In my personal case, I would like to thank Miss Francesca's excellent work that stood out for professional and dedication to the highest level. thank you very... Read Full Review
Comments (1)The quality and good excellent performance of a real estate agency is found in the professionalism agents who attend to us. In my personal case, I would like to thank Miss Francesca's excellent work that stood out for professional and dedication to the highest level. thank you very much.
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Maria Amélia Sousa said about Dexters
Services : Letting( As a Tenant )Date: 27th Oct 2020
The quality and good excellent performance of a real estate agency is found in the professionalism agents who attend to us. In my personal case, I would like to thank Miss Francesca's excellent work that stood out for professional and dedication to the highest level. thank you very much.
Amelia Sousa
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By : Sarah Tranter
10 Nov 2020Dear Amelia, Thank you for your 5* review. I am pleased to hear that you have had a great experience with our Francesca and our Notting Hill office and I will ensure your comments are passed onto the ...
HOLLIE ...
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5 Star Review
Hollie
By : 'john'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W11
21 Jan 2020
People found this helpful0
I worked with HOLLIE JASMINE as my agent when I first moved here from US. She was extremely professional and helpful. She also communicated with me on updates on flats and diligently scheduled multiple viewings which is exactly what I needed as a new person who moved to UK. I'll definitely... Read Full Review
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john kim said about Dexters
Services : Letting( As a Tenant )Date: 21st Jan 2020
I worked with HOLLIE JASMINE as my agent when I first moved here from US. She was extremely professional and helpful. She also communicated with me on updates on flats and diligently scheduled multiple viewings which is exactly what I needed as a new person who moved to UK. I'll definitely work with Hollie again in the future and recommend her to my friends/colleagues who need a hard working agent.
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Mirjam was extremely helpful ...
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4 Star Review
Mirjam
By : 'GIANPAOLO'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
20 Jan 2020
People found this helpful0
Mirjam was extremely helpful during my search, as she proposed all accommodations which generally met my requirements (not an obvious circumstance) and she did help me in the offer process and the signing of the tenancy... Read Full Review
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GIANPAOLO GAROFALO said about Dexters
Services : Letting( As a Tenant )Date: 20th Jan 2020
Mirjam was extremely helpful during my search, as she proposed all accommodations which generally met my requirements (not an obvious circumstance) and she did help me in the offer process and the signing of the tenancy agreement.
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I thought Mirjam was very ...
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5 Star Review
Mirjam
By : 'Leonard'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : W11
11 Nov 2019
People found this helpful0
I thought Mirjam was very nice and helpful. Albeit obviously it is sometimes not easy to see through between ask price, what agents think what one should bid and what one ends up... Read Full Review
Comments (0)I thought Mirjam was very nice and helpful.
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Leonard Benning said about Dexters
Services : Letting( As a Tenant )Date: 11th Nov 2019
I thought Mirjam was very nice and helpful.
Albeit obviously it is sometimes not easy to see through between ask price, what agents think what one should bid and what one ends up paying.
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I only write this review to ...
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1 Star Review
Mirjam
By : 'Nyla'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : No
Postcode : W2
28 Oct 2019
People found this helpful1
I only write this review to warn others, I do not wanna waste any more time thinking about this... Read Full Review
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Nyla Matt said about Dexters
Services : Letting( As a Tenant )Date: 28th Oct 2019
I only write this review to warn others, I do not wanna waste any more time thinking about this agency!
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Terrible service. First the ...
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1 Star Review
By : 'Holly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W11
1 Oct 2018
People found this helpful6
Terrible service. First the lettings manager yelled at me because I asked before I signed if they would fix the doorbell / buzzer and get lights put in the stairwell. Now I'm here, it's been weeks and neither is fixed. I asked to have the closet door fixed, and their repairman took it off ... Read Full Review
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Holly said about Dexters
Services : Letting( As a Tenant )Date: 30th Sep 2018
Terrible service. First the lettings manager yelled at me because I asked before I signed if they would fix the doorbell / buzzer and get lights put in the stairwell. Now I'm here, it's been weeks and neither is fixed. I asked to have the closet door fixed, and their repairman took it off the hinge and left it off. I asked for the radiators to be fixed, and in the end had to buy a space heater because half the radiators still work poorly. I've had to report a loud humming sound that keeps me (and my neighbors) up at night, and since that is also not addressed, the only thing I could do was buy a white noise machine. I feel that the maintenance team has no sense of urgency or care for tenants. Wish I never got this awful flat.
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disappointing handling of ...
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2 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : W8
1 Jun 2018
People found this helpful10
We put in an offer and told it was accepted so we also paid a deposit to take the property off the market. After a couple of days, the property could still be found on various websites despite paying close to £1K so we followed up. It took 6 days for us to finally get an update that the... Read Full Review
Comments on Agent Fees
Considering the result, fees seem rather inflated.
Comments (1)We put in an offer and told it was accepted so we also paid a deposit to take the property off the market.
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Disappointed said about Dexters
Services : Letting( As a Tenant )Date: 31st May 2018
We put in an offer and told it was accepted so we also paid a deposit to take the property off the market.
After a couple of days, the property could still be found on various websites despite paying close to £1K so we followed up. It took 6 days for us to finally get an update that the landlord 'changed his mind'
As a poor consolation, we were pushed a very dissatisfying alternative which seemed more an attempt to keep the holding fee rather than find a suitable alternative.
With the understanding that this is tends to be the nature of the volatile London property market, the slow response and iffy practice of sudden withdrawal of offer points to transparency issues and opens the door to speculate unethical profiling of potential tenants.
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By : Marilyn
4 Jun 2018Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. As I am unable to find your details from your feedback, if you could contact...
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