75% lettings valuation accuracy
80% lettings fee satisfaction
No company information
Latest Reviews
22nd Sep 2023
reviewed by 'Emma'
17th Aug 2019
reviewed by 'Maureen'
21st Jan 2019
reviewed by 'Barlow'
7th Jul 2017
reviewed by 'Max'
25th Aug 2016
reviewed by 'Dissatisfied'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 80% | £1,100 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 1 | 0 | 3 | 1 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Sep 22,2023
Sep 22,2023
0
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The whole team were so professional but I have to give a special mention to Serenah Oliver who was so calm, professional and incredibly kind that the whole process, even in the face of some really knotty problems, was completed on time ready for us ...
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Jan 05,2021
Jan 05,2021
3
people found
this helpful
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New Malden branch: Experience dealing with a sale from a buyers perspective. Administrative team/Sales are slow to send a Credas link and proceed to chase you for their incompetence. They hold no responsibility in their failings, incompetence, lack customer care and are swift to ...
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Aug 17,2019
Aug 17,2019
0
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The team at Barnard Marcus in New Malden provided an excellent professional service. The housing market at the time of our sale was very challenging and Tom in particular was very reassuring and supportive throughout the sale of the house. Tom's guidance was essential in ...
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Jan 21,2019
Jan 21,2019
1
people found
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I have to say this sale has been a difficult sale for all involved, time and again I had sales fall through for all sorts of reasons. I also had a very difficult situation.
There were a few involved from the agent with this sale ...
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Comment on agent fees
Good fee rate
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Jul 07,2017
Jul 07,2017
0
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I made an offer via email for one of property at New Malden that I viewed with agent Mr.Jake Harvey.
He called me regarding my offer and he was so rude and aggressive and he called our offer ridicules offer and wasting his time , ...
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N/A
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Aug 25,2016
Aug 25,2016
2
people found
this helpful
this helpful
Awful - DO NOT USE BARNARD MARCUS
Under staffed, lies about viewings and leads
Simply listed on rightmove and did nothing else
They even made us conduct some of the viewings do to staff on holiday
Avoid at all cost!...
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Jul 01,2016
Jul 01,2016
6
people found
this helpful
this helpful
Ellen has dealt with impeccable efficiency with all maintenance matters concerning a letting for which I am the Landlord. She also progressed the actual letting just as efficiently. Excellent service Ellen....
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Comment on agent fees
Fees are competitive,not excessive.
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Mar 17,2015
Mar 17,2015
0
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Steven is a very positive member of the team.. He has excellent knowledge and a good understanding of the market....
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Mar 13,2015
Mar 13,2015
0
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We had an excellent experience with Barnard Marcus in New Malden. Kirsty in particular was very helpful and proactive and nothing was too much trouble. The online referencing system was great too - saved a lot of emails when getting everything sorted, a very slick ...
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Comment on agent fees
Agency fees seemed steep. Appreciate that the process was slick, but on top of all the other costs you encounter when moving, estate agent fees seem high (particularly the inventory check fee).
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Mar 13,2015
Mar 13,2015
0
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The lettings manager/negotiator/administrator were very proactive in marketing and getting the prospective tenants in. Landlord-agent communication post tenant placement & follow-up could have been improved but nonetheless, the lettings team at Barnard Marcus has done an overall good job. They have shown they tried ...
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Comment on agent fees
competitive and value for the service provided
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Mar 12,2015
Mar 12,2015
0
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very efficent service, regularly kept updated as to viewings etc, let (for the figure that I was first quoted) to good tenants.
paperwork all fine and rent paid over promptly...
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Comment on agent fees
fair and reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
