Services : Letting( As a Tenant )Date: 31st Mar 2023
Highly professional and good attitude by Conna and Courtney from Epsom branch. Thank you both and recommending their service for others
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1 Star Review
By : 'Lisa' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : KT17
23 Jul 2022
People found this helpful3
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Jul 2022
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even come up a 5% deposit at Exchange and the sale dragged on for 6.5 months. Our advice - STAY AWAY!
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Sale ...
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5 Star Review
Tom
By : 'Ann' Services : Sales( As a Vendor ) Sold price : £425000 Would you recommend ? : Yes Postcode : KT19
14 Apr 2021
People found this helpful0
Having had our flat on the market for many months with another agent.
We spoke to Tom within days we had an open day
with six viewings.
This resulted in an offer for full asking price.
Brillant service from Tom and the team very impressed they really set high standards.
So glad we... Read Full Review
Services : Sales( As a Vendor )Date: 13th Apr 2021
Having had our flat on the market for many months with another agent.
We spoke to Tom within days we had an open day with six viewings.
This resulted in an offer for full asking price.
Brillant service from Tom and the team very impressed they really set high standards.
So glad we changed agents.
Ann & John
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Supportive, kind and ...
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5 Star Review
Tom
By : 'Philippa' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SW14
3 Mar 2021
People found this helpful0
Tom from the Epsom branch was so helpful with buying our first home. Instantly felt at ease with him and gave us great confidence that we were making the right decision. He answered all our questions and pointed us in the direction of the lovely Carolyne for our mortgage. She has been great in... Read Full Review
Tom from the Epsom branch was so helpful with buying our first home. Instantly felt at ease with him and gave us great confidence that we were making the right decision. He answered all our questions and pointed us in the direction of the lovely Carolyne for our mortgage. She has been great in finding us the best deal and supporting us through the application. Both absolutely amazing and would highly recommend them. Thank you for everything !
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Initially shown around by the ...
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1 Star Review
By : 'George' Services : Letting( As a Tenant ) Rent PCM : £975 Would you recommend ? : No Postcode : KT17
14 Jan 2021
People found this helpful0
Initially shown around by the team at Epsom branch. Conor who is now the manager was professional and helpful. He got us into the place we wanted and relatively stress free process to start with.
Sadly, for a short while the property was managed by Barnard Marcus and sadly we were left 6 weeks... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jan 2021
Initially shown around by the team at Epsom branch. Conor who is now the manager was professional and helpful. He got us into the place we wanted and relatively stress free process to start with. Sadly, for a short while the property was managed by Barnard Marcus and sadly we were left 6 weeks during winter with no hot water while pregnant. Their response to one email was "Thank you for your email. Of course we appreciate that you have no hot water in both the kitchen and bathroom taps, however this would not be classed as an emergency. We appreciate that it is an inconvenience and unfortunate however you do have access to hot water to wash your dishes through source of the kettle." (EMAILS ARE ALL SAVED AND CAN BE SHOWN FOR EVIDENCE ON THIS MATTER.) Which i thought was a very silly response as i do not know anyone with taps in their bedroom or living room. I also threatened to not pay my rent until the problem was sorted, and a very speedy reply from Scarlett.Wilkinson@sequencehome.co.uk informed me they would have no choice but to seek legal action against me if this was to happen as they did not class this as an emergency or grounds for compensation. If i am honest i wouldn't have held the rent as i am an honest person and the landlord wasn't to blame for their incompetence but i said this in desperation to get the issue solved quickly. I still have the chain of emails if anyone in head office needed to see them. In the end the landlord came round to our house, couldn't say sorry enough and said she had decided to manage the property herself as they were useless and the boiler was replaced the next day. It was VERY STRESSFUL and unprofessional. I have rented many properties and can honestly say, even if Barnard Marcus had my dream house advertised i would NEVER use them again.
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Excellent, highly ...
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5 Star Review
Conna
Damon
By : 'Larrissa.Mariani@gmail.com' Services : Letting( As a Tenant ) Rent PCM : £1250 Would you recommend ? : Yes Postcode : KT4
1 Feb 2020
People found this helpful0
Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as a tenant. I benefitted... Read Full Review
Larrissa.Mariani@gmail.com said about Barnard Marcus
Services : Letting( As a Tenant )Date: 1st Feb 2020
Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as a tenant. I benefitted from their healthy and long-standing relationships with their Landlord clients. I also really liked the way that Damon was coached and mentored throughout my process, whilst being given space to breathe. I think this aspect of people development sets Barnard Marcus apart from their competitors, frankly.
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Professional Letting ...
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5 Star Review
Dean
By : 'TJ' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : KT18
23 Jan 2019
People found this helpful0
I placed my property on for rent with Dean from Barnard Marcus Epsom Lettings ...
I had an excellent service from Dean and he made the let easy
he found me a good professional couple as requested
Dean went out of his way to help with keys and other bits that needed attending to
I highly recommend ... Read Full Review
Services : Letting( As a Owner )Date: 23rd Jan 2019
I placed my property on for rent with Dean from Barnard Marcus Epsom Lettings ... I had an excellent service from Dean and he made the let easy he found me a good professional couple as requested Dean went out of his way to help with keys and other bits that needed attending to I highly recommend the Epsom branch THANK YOU
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Tenant Find ...
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5 Star Review
Dean
Maria
By : 'Mark' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : KT19
23 Sept 2018
People found this helpful0
Thank you Maria for recommending Dean in your Lettings department. He found excellent tenants in a surprisingly quick time. Dean and the Epsom lettings department have been very pleasant and thoroughly professional, and would not hesitate in highly recommending their services, and using them again... Read Full Review
Services : Letting( As a Owner )Date: 22nd Sep 2018
Thank you Maria for recommending Dean in your Lettings department. He found excellent tenants in a surprisingly quick time. Dean and the Epsom lettings department have been very pleasant and thoroughly professional, and would not hesitate in highly recommending their services, and using them again in the future.
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Successful ...
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5 Star Review
By : 'Rod' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : KT17
27 Jun 2018
People found this helpful1
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas period. So very please with the marketting and the reach that... Read Full Review
Comments on Agent Fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
Services : Sales( As a Vendor )Date: 26th Jun 2018
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas period. So very please with the marketting and the reach that the agent has.
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Efficient and friendly ...
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5 Star Review
Dean
By : 'Angela' Services : Letting( As a Tenant ) Rent PCM : £2000 Would you recommend ? : Yes Postcode : KT18
27 Jun 2018
People found this helpful0
Dean has managed our recent rental house and the whole process has been efficient and well managed
In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and... Read Full Review
Services : Letting( As a Tenant )Date: 26th Jun 2018
Dean has managed our recent rental house and the whole process has been efficient and well managed In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly
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5 Star Review
By : 'Emma' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : KT17
24 Apr 2018
People found this helpful0
Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 phone calls asking questions and helping me fill out the dreaded paperwork! The... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Apr 2018
Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 phone calls asking questions and helping me fill out the dreaded paperwork! The entire team at Epsom always made me feel welcome whenever I had to pop in, they made the entire (and stressful) experience that little bit nicer.
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Fantastic ...
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5 Star Review
Dean
By : 'Julies1620' Services : Letting( As a Tenant ) Rent PCM : £1275 Would you recommend ? : Yes Postcode : KT18
23 Apr 2018
People found this helpful1
I really want to thank Dean for helping us to find our new home. After being let down and treated very badly by both Personal Agent and Cairds , we were feeling rather nervous about proceeding with another agency. We had nothing to worry about as Dean was professional and attentive on every... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2018
I really want to thank Dean for helping us to find our new home. After being let down and treated very badly by both Personal Agent and Cairds , we were feeling rather nervous about proceeding with another agency. We had nothing to worry about as Dean was professional and attentive on every aspect. He even called me on his day off to advise some important information.
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Great ...
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5 Star Review
Dean
By : 'Erika' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : KT19
14 Apr 2018
People found this helpful0
We contacted Dean to assist in helping our daughter find an apartment. He was prompt in his response and had another alternative to show us, which was the perfect place. He has been available and helpful to us throughout this entire process.
Highly... Read Full Review
Services : Letting( As a Tenant )Date: 13th Apr 2018
We contacted Dean to assist in helping our daughter find an apartment. He was prompt in his response and had another alternative to show us, which was the perfect place. He has been available and helpful to us throughout this entire process. Highly recommend!!
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Although Kevin has not been ...
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5 Star Review
Kevin
By : 'Mrs' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : KT17
2 Oct 2017
People found this helpful0
Although Kevin has not been at the branch very long he is completely on top of the game. He knows the town, the properties and most importantly the market.
He managed to find a tenant for me incredibly quickly. In all honesty it wasn't a simple or straight forward placement but Kevin made it ... Read Full Review
Comments on Agent Fees
I am a repeat user of Barnard Marcus , fees have remained constant.
Services : Letting( As a Owner )Date: 1st Oct 2017
Although Kevin has not been at the branch very long he is completely on top of the game. He knows the town, the properties and most importantly the market. He managed to find a tenant for me incredibly quickly. In all honesty it wasn't a simple or straight forward placement but Kevin made it work by jumping through hoops to ensure that all parties were looked after to the highest standard. I would absolutely recommend him 100%
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We were very happy with the ...
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4 Star Review
Anujen
By : 'Langley' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : KT18
23 May 2017
People found this helpful0
We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard Marcus and we cannot thank him... Read Full Review
We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard Marcus and we cannot thank him enough.
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The most inefficient and ...
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1 Star Review
Glen
By : 'Mortgage' Services : Mortgages Sold price : £325000 Would you recommend ? : No Postcode : KT19
24 Apr 2017
People found this helpful3
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted our money and time.
We had to deal with ... Read Full Review
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted our money and time. We had to deal with the whole process by ourselves without any assistance from the 'consultants '. It took good 4 months to complete the mortgage!! We would nerve recommended Bernard Marcus Estate Agents ot their subsidiary 'Sequence Homes Ltd' to anyone.
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All the staff at Barnard ...
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5 Star Review
Anujen
By : 'LV' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : Yes Postcode : KT17
3 Mar 2017
People found this helpful0
All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help.... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 3rd Mar 2017
All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered a fantastic service and I would definitely recommend him to others.
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Excellent from start to ...
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4 Star Review
Annette
By : 'Oonagh' Services : Sales( As a Buyer ) Sold price : £425 Would you recommend ? : Yes Postcode : KT19
18 Nov 2016
People found this helpful0
Excellent from start to finish!
I found Annette positive, helpful, available and pleasant to deal with. She was never... Read Full Review
Excellent from start to finish! I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!
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Glen was very thorough, ...
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5 Star Review
Glen
By : 'AlexDun' Services : Mortgages Would you recommend ? : Yes Postcode : E4
8 Nov 2016
People found this helpful0
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help.... Read Full Review
Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T
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5 Star Review
By : 'AM' Services : Letting( Property Management ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : SM7
22 Sept 2016
People found this helpful3
Review for Ellen Roberts:
Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased to say that with Ellen's support... Read Full Review
Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased to say that with Ellen's support I more than achieved this goal.
I look forward to working with her again, I hope Barnard Marcus/Sequence homes ensure she is retained and developed through the business
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