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Clapham, London SW4
3.2/5, 29 Reviews
55% Recommended
60% sales valuation accuracy
100% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
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"Regardless of how good the..."
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1 Star Review
Michael
By : 'Jon'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW4
May 3, 2013
People found this helpful29
Regardless of how good the house Nelsons are offering seems, it is NOT WORTH the disgusting service you will receive as a prospective tenant. We saw the other reviews and thought "It can't be as bad as that", but we found out that, if anything, it was worse. At the first viewing, we told the landlady and Matt that we were a group of 5 looking for a 4 bed. We were assured that this place had an HMO and that if we put in a deposit, the place was ours. They were happy with renting to us 5; we're nice, have great references and secure jobs. Despite awful service from Matt with him mucking us about with our move in date (3rd of May to the 5th, to the 4th, to the 11th, back to the 4th...no 5th), or just radio silence for days on end, or replying to just one of us instead of us all (he seems physically incapable of pressing "Reply all" despite numerous requests to keep us all in the email chain) we got in a position to put our full deposit and first month's rent down. Then, on the 2nd May, we were told we weren't going to be able to move in on the 5th as a five as the property didn't have an HMO (why were we told that it did by the lettings agent, whose job it is to confirm that? What are they there for?). They suggested moving in as a four and having a fifth live there on the sly, and against the law. They confirmed that they were in the wrong, they were in breach of contract and that we were the innocent party. When I suggested to them that the OFT had suggested they were liable for our damages, I was told "See you in court". No effort was made to find something else, indeed hours after letting us know the news, Michael and Matt were out selling other places to other people whilst we were working out how to avoid homelessness on the 5th May. They show a scary lack of empathy throughout the whole process. They're safe in the knowledge that they'll get rid of any house, and they don't give a damn about you, the tenant. I must reiterate that they admitted they were at fault, in breach of contract and they we were the innocent party. And still: no assistance, no apology, no empathy. Please don't give them your business (tenants and prospective landlords).
What agent could do to change your mind?
Please see my review.
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By : Irfan Rafiq
Aug 14, 2013Dear Jon, Sorry for the late response, I've only just seen this comment today. I can truly understand your frustration as moving home is a stressful task alone and feeling your agent not helping you is not a nice feeling at all. Matt has been employed by Nelsons for a number of years and would never intentionally tell you a property did have a HMO if it did not. With regards to the HMO, we were assured by the landlord that he had it on this property but kept refusing to show us the certificate. We would be breaking the Law if we let you continue with the transaction. On behalf of Nelsons I do apologise for the bad service you have received, your points have been taken on board and will do our best to not let this situation ever happen again. kind regards kind regards Irfan Rafiq Director
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 80% | £0 | £0 |
| Lettings | 100% | 80% | £620 | £1,850 |
Address
Nelsons
7 Clapham Common South Side, London, Greater London
SW4 7AA
020 7062 8990
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nelsons Branches (View All 2)
This agency has been ...
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1 Star Review
By : 'Introublebecauseofthem'
Services : Letting( As a Tenant )
Rent PCM : £1190
Would you recommend ? : Yes
Postcode : SW2
Feb 2, 2016
People found this helpful4
This agency has been absolutely useless since the day we started our rental contract. We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to get these issues resolved, but the person in... Read Full Review
Comments (0)Was this helpful?:
Kam has been very lovely and ...
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5 Star Review
Kamaljeet
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW9
Jun 1, 2015
People found this helpful4
Kam has been very lovely and patient, and worked really hard to accommodate my needs. I now a tenant in a lovely flat in Brixton. Thank... Read Full Review
Comments (2)Was this helpful?:
By : Matt
Jun 11, 2015Thank you Laura. Kam certainly goes above and beyond when it comes to customer service and tries to give each client her undivided attention throughout the whole process. We are glad that you are...
Thank you Matt for finding me ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SW8
May 18, 2015
People found this helpful5
Thank you Matt for finding me a top flat in a super location! I had nearly given up my flat hunt until I called you and you persuaded me to look at a flat in Vauxhall which I now call home :) Top agent, and great service from all the... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Jun 2, 2015Thank you Maria you are more than welcome and it is the least we can do. As we have our finger on the 'pulse' in the busy property market, we know how fast it moves and what are good opportunities...
Me and my flatmate rented a ...
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5 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW4
May 17, 2015
People found this helpful6
Me and my flatmate rented a property through nelsons a year ago in Clapham. We viewed several properties but settled on one that we were happy with. The flat was perfect and exactly what we were looking for. After we had put in an offer and it was accepted, the agent called us and said that the... Read Full Review
What agent could do to change your mind?
No fees would be good but going through an agent has its costs.
Comments on Agent Fees
No fees would be good but going through an agent has its costs.
Comments (1)Was this helpful?:
By : Matt
Jun 2, 2015Hi Charlie Thank you for leaving a constructive review on your experience with Nelsons. Sometimes we are faced with issues that are out of our control with regard to the changing of dates from...
Nelsons sorted us out with an ...
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5 Star Review
Giada
By : 'Justin'
Services : Letting( As a Tenant )
Rent PCM : £620
Would you recommend ? : Yes
Postcode : SW2
May 14, 2015
People found this helpful6
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the flat for over a month now & they have been helpful &... Read Full Review
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Comments (1)Was this helpful?:
By : Matt
Jun 2, 2015Hi Justin Thank you for your positive feedback on the experience you had when using our company. We are pleased that you are happy with your flat and that we exceeded your expectations with the...
I approached Nelsons in help ...
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5 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW5
Feb 10, 2015
People found this helpful7
I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will certainly being going back in the future. Many... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Jun 2, 2015Thank you Luke. We are delighted that you are happy with the service received and furthermore you are happy with your property. We look forward to seeing you again when you are next searching for a ...
Nelson's have been an ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW8
Feb 9, 2015
People found this helpful7
Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to see if i was happy and how things were getting... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Feb 9, 2015Hi Chris, thank you for your positive review. We are glad to hear that you had a good experience with Nelsons and that we fulfilled your requirements and expectations. Though unfortunately we...
I don't know where to start ...
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2 Star Review
By : 'ShameOnNelsons'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Oct 15, 2014
People found this helpful4
I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end. 1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get ... Read Full Review
What agent could do to change your mind?
At this point, it is obvious that this doesn\'t need feedback as they basically broke basic management rules with such indecency. If they need feedback on this, I don\'t give them much time to stay afloat with such a bad behaviour.
Comments on Agent Fees
In no way we are happy to have paid fees for such a bad service.
Comments (0)Was this helpful?:
A great friendly and ...
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5 Star Review
By : 'Ash'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE18
Sep 16, 2014
People found this helpful4
A great friendly and knowledgeable team that supported me through the trials of letting our house. We were out of their usual catchment area, but Nelsons were very helpful in getting the property assessed and marketed even though it meant more traveling. They also helped with maintenance issues etc ... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Sep 17, 2014Thank you for your kind words Ash. We hope that we can continue to meet your expectations with our services and endeavour to have all your properties let within a timely manner. Yes your property is ...
Appauling morals. Irfan has ...
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1 Star Review
By : 'Neverusenelsons'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : SW2
Sep 16, 2014
People found this helpful4
Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme. This has been an ongoing problem for 2 years. I would encourage everybody NEVER to use Nelsons... Read Full Review
What agent could do to change your mind?
Protected our deposit money and given it back at the end. Not have us take them to court. Reply to the court serving when it is served on them. Take responsibility. Provide a good quality house. Provide a good quality service.
Comments (2)Was this helpful?:
By : Irfan Rafiq
Sep 17, 2014Dear Tenant, We take these accusations very seriously and we sincerely apologies if there has been any delay in the return of your deposit. Did you leave the property in the state you received...
This company is very bad and ...
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1 Star Review
By : 'Maram'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
Apr 16, 2014
People found this helpful5
This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn't working) based on failed promises that they will fix everything. I sent an e-mail next day after I've been in the place that Im not happy with the place as its unhygienic, unclean and very... Read Full Review
What agent could do to change your mind?
I need my money back!
Comments (1)Was this helpful?:
By : Matt
Sep 17, 2014Hi Maram. We are sorry to hear that this was a bad experience for you. When you moved into the studio you made us aware the next day that there was a leak coming from the boiler and that there was...
Leo is an amzing realtor he ...
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5 Star Review
By : 'Shippuden'
Services : Letting( As a Tenant )
Would you recommend ? : No
Feb 20, 2014
People found this helpful4
Leo is an amzing realtor he provide an execellent services. he has been very sharp and listen to all the queries i have asking. I am havin a sublim appartment where i feel comfortable due to his amazing advices. I would recommend all my friends and other customers to call leo at the nelson agency... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Sep 17, 2014Thank you for this review 'Shippuden' Nelsons praise themselves on their customer service and Leo certainly goes 'above and beyond' his normal duties within the company. We are delighted that you...
Very happy with the services ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
Feb 5, 2014
People found this helpful0
Very happy with the services provided by NELSONS (7a Clapham Common South Side). Viewing organised on time, minimal paperwork and friendly... Read Full Review
Comments (0)Was this helpful?:
I couldn't have wished for a ...
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5 Star Review
By : 'VickyH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
Feb 4, 2014
People found this helpful5
I couldn't have wished for a better experience. The staff were great, I went on several viewings with Matt, all of which were on time and fantastic finds. Irfan was great at returning my calls if Matt was out of the office. Once I had picked our chosen property to rent, the process was really... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Sep 17, 2014Hi Vicky thank you for your energetic and positive review. We are overjoyed to hear of your experiences and the service you have received from the staff here at Nelsons Clapham. It was certainly our...
When I moved to London in Jan ...
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5 Star Review
By : 'Grace'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW4
Jan 6, 2014
People found this helpful0
When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case. On the off chance I saw an add on Gumtree for another property which matched my requirement so I... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Sep 18, 2014Thank you for your insightful review Grace. It is good to hear that your experience was pleasant and that Leo looked after you and found you exactly what you were looking for. If you are ever on...
Firstly our move-in monies ...
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1 Star Review
Jaz
By : 'Avooooid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4
Jan 5, 2014
People found this helpful6
Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records. The next problem started with us picking up the keys from the office on the move in day when we were asked if ... Read Full Review
Comments (1)Was this helpful?:
By : Matt
Sep 17, 2014Dear tenant. Thank you for bringing your concerns to our attention. We take all comments into account and aim to have all matters handled in a timely manner. When money is receipted by Nelsons for a ...
As a landlord I have used ...
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5 Star Review
Irfan
Michael
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
Aug 25, 2013
People found this helpful5
As a landlord I have used Nelsons for lettings since 2007 and have only good things to say about them. They have always been down to earth and honest, which are two qualities that I have always appreciated. I recently used them to sell my property, which they did within 24 hours. I couldn't be... Read Full Review
Comments (0)Was this helpful?:
[[EDIT ORIGINAL START]] upon ...
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5 Star Review
Jaz
Adele
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Aug 8, 2013
People found this helpful3
[[EDIT ORIGINAL START]] upon arriving in London I had already arranged several viewings through Foxtons, Marsh and Parsons and Nelsons. Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn't) but on a fairly tight budget I was... Read Full Review
Comments (1)Was this helpful?:
By : Irfan Rafiq
Aug 14, 2013Hi David, Thank you for your kind words, its much appreciated kind regards Irfan and all the Team at Nelsons...
I disagree with the negative ...
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5 Star Review
By : 'D'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
Aug 6, 2013
People found this helpful2
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about... Read Full Review
Comments (0)Was this helpful?:
I disagree with the negative ...
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5 Star Review
By : 'D'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
Aug 6, 2013
People found this helpful3
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about... Read Full Review
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/10/2016, 4:25:38 AM by allAgents
