The UK's Largest Customer Review Website for the Property Industry
Clapham, London SW4
3.2/5, 29 Reviews
55% Recommended
60% sales valuation accuracy
100% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
No description for branch.
"Nelsons sorted us out with an ..."
Share On : 
5 Star Review
Giada
By : 'Justin'
Services : Letting(As a Tenant)
Rent PCM : £620
Would you recommend ? : Yes
Postcode : SW2
15 May 2015
People found this helpful6
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the flat for over a month now & they have been helpful & available on the phone when we have had any little problems. Leo was great. Very efficient. Highly recommended.
Attached Files
Was this helpful?:
By : Matt
2 Jun 2015Hi Justin Thank you for your positive feedback on the experience you had when using our company. We are pleased that you are happy with your flat and that we exceeded your expectations with the process of finding and moving into your new home. If you are ever thinking of moving again in the future, I am sure Leo will be here and happy to assist you with your move.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Introublebecauseofthem
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 80% | £0 | £0 |
| Lettings | 100% | 80% | £620 | £1,850 |
Address
Nelsons
7 Clapham Common South Side, London, Greater London
SW4 7AA
020 7062 8990
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Nelsons Branches (View All 2)
This agency has been ...
Share On :
1 Star Review
By : 'Introublebecauseofthem'
Services : Letting( As a Tenant )
Rent PCM : £1190
Would you recommend ? : Yes
Postcode : SW2
2 Feb 2016
People found this helpful4
This agency has been absolutely useless since the day we started our rental contract. We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to get these issues resolved, but the person in... Read Full Review
Comments (0)
This agency has been absolutely useless since the day we started our rental contract.
Was this helpful?:
Introublebecauseofthem said about Nelsons
Services : Letting( As a Tenant )Date: 2nd Feb 2016
This agency has been absolutely useless since the day we started our rental contract.
We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to get these issues resolved, but the person in charge always seems 'busy' or 'not available' and will always 'call us back' up to now, we still haven't been able to speak to the person in charge, and we're now facing eviction due to their errors.
But all this doesn't seem to be of any importance to this agency and they keep ignoring us in any way possible.
Hopefully this way I can get some attention from higher management (have been trying to Google them, but without any succes) and get these issues resolved as soonest.
The UK's Largest Customer Review Website for the Property Industry
Kam has been very lovely and ...
Share On :
5 Star Review
Kamaljeet
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW9
2 Jun 2015
People found this helpful4
Kam has been very lovely and patient, and worked really hard to accommodate my needs. I now a tenant in a lovely flat in Brixton. Thank... Read Full Review
Comments (2)Was this helpful?:
Laura said about Nelsons
Services : Letting( As a Tenant )Date: 1st Jun 2015
Kam has been very lovely and patient, and worked really hard to accommodate my needs. I now a tenant in a lovely flat in Brixton. Thank you!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
11 Jun 2015Thank you Laura. Kam certainly goes above and beyond when it comes to customer service and tries to give each client her undivided attention throughout the whole process. We are glad that you are...
Thank you Matt for finding me ...
Share On :
5 Star Review
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SW8
19 May 2015
People found this helpful5
Thank you Matt for finding me a top flat in a super location! I had nearly given up my flat hunt until I called you and you persuaded me to look at a flat in Vauxhall which I now call home :) Top agent, and great service from all the... Read Full Review
Comments (1)Thank you Matt for finding me a top flat in a super location!
Was this helpful?:
Maria said about Nelsons
Services : Letting( As a Tenant )Date: 18th May 2015
Thank you Matt for finding me a top flat in a super location!
I had nearly given up my flat hunt until I called you and you persuaded me to look at a flat in Vauxhall which I now call home :)
Top agent, and great service from all the team!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
2 Jun 2015Thank you Maria you are more than welcome and it is the least we can do. As we have our finger on the 'pulse' in the busy property market, we know how fast it moves and what are good opportunities...
Me and my flatmate rented a ...
Share On :
5 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW4
18 May 2015
People found this helpful6
Me and my flatmate rented a property through nelsons a year ago in Clapham. We viewed several properties but settled on one that we were happy with. The flat was perfect and exactly what we were looking for. After we had put in an offer and it was accepted, the agent called us and said that the... Read Full Review
What agent could do to change your mind?
No fees would be good but going through an agent has its costs.
Comments on Agent Fees
No fees would be good but going through an agent has its costs.
Comments (1)Me and my flatmate rented a property through nelsons a year ago in Clapham.
Was this helpful?:
Charlie said about Nelsons
Services : Letting( As a Tenant )Date: 17th May 2015
Me and my flatmate rented a property through nelsons a year ago in Clapham.
We viewed several properties but settled on one that we were happy with. The flat was perfect and exactly what we were looking for. After we had put in an offer and it was accepted, the agent called us and said that the tenants living in the flat extended their move date to a month later as they could not find another flat in time!
This then made our current situation tricky as we would be homeless for over a month!
Even though it wasn't Matt's fault, he quickly negotiated with the tenants and found them somewhere else to move in sooner so we could move into the flat when we needed to which was amazing because we loved the flat and didn't want to lose it.
We we're then asked to pay a second week holding and agents fees to confirm the lease and send our documents for referencing, which took around 5 days in total.
Overall the experience we have had with nelsons has been positive and I have recommended others to them and Matt in particular who have also been happy with his service.
If I move again, I will definitely be calling Nelsons to help.
The UK's Largest Customer Review Website for the Property Industry
By : Matt
2 Jun 2015Hi Charlie Thank you for leaving a constructive review on your experience with Nelsons. Sometimes we are faced with issues that are out of our control with regard to the changing of dates from...
Nelsons sorted us out with an ...
Share On :
5 Star Review
Giada
By : 'Justin'
Services : Letting( As a Tenant )
Rent PCM : £620
Would you recommend ? : Yes
Postcode : SW2
15 May 2015
People found this helpful6
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the flat for over a month now & they have been helpful &... Read Full Review
Attached Files
Comments (1)Was this helpful?:
Justin said about Nelsons
Services : Letting( As a Tenant )Date: 14th May 2015
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the flat for over a month now & they have been helpful & available on the phone when we have had any little problems. Leo was great. Very efficient. Highly recommended.
The UK's Largest Customer Review Website for the Property Industry
By : Matt
2 Jun 2015Hi Justin Thank you for your positive feedback on the experience you had when using our company. We are pleased that you are happy with your flat and that we exceeded your expectations with the...
I approached Nelsons in help ...
Share On :
5 Star Review
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW5
10 Feb 2015
People found this helpful7
I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will certainly being going back in the future. Many... Read Full Review
Comments (1)I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will certainly being going back in the future.
Was this helpful?:
Luke said about Nelsons
Services : Letting( As a Tenant )Date: 10th Feb 2015
I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will certainly being going back in the future.
Many Thanks,
Luke
The UK's Largest Customer Review Website for the Property Industry
By : Matt
2 Jun 2015Thank you Luke. We are delighted that you are happy with the service received and furthermore you are happy with your property. We look forward to seeing you again when you are next searching for a ...
Nelson's have been an ...
Share On :
5 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW8
9 Feb 2015
People found this helpful7
Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to see if i was happy and how things were getting... Read Full Review
Comments (1)Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to see if i was happy and how things were getting on.
Was this helpful?:
Chris said about Nelsons
Services : Letting( As a Tenant )Date: 9th Feb 2015
Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to see if i was happy and how things were getting on.
Highly recommended agency and convenient to get to as it is close to the tube.
Thank you Nelsons for all your help and allowing me to settle into London!!!!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
9 Feb 2015Hi Chris, thank you for your positive review. We are glad to hear that you had a good experience with Nelsons and that we fulfilled your requirements and expectations. Though unfortunately we...
I don't know where to start ...
Share On :
2 Star Review
By : 'ShameOnNelsons'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
16 Oct 2014
People found this helpful4
I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end. 1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get ... Read Full Review
What agent could do to change your mind?
At this point, it is obvious that this doesn\'t need feedback as they basically broke basic management rules with such indecency. If they need feedback on this, I don\'t give them much time to stay afloat with such a bad behaviour.
Comments on Agent Fees
In no way we are happy to have paid fees for such a bad service.
Comments (0)I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end.
Was this helpful?:
ShameOnNelsons said about Nelsons
Services : Letting( As a Tenant )Date: 15th Oct 2014
I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end.
1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get in. I was lucky enough that the neighbour helped me not to sleep in the hallway.
2 - The heating was off when we moved in (in January). Therefore, we've had to wait an entire week without heating nor hot water before Nelson's finally sent someone to turn it on.
3 - We've had many visits in the flat without any prior information nor agreement.
4, AND MOST SHOCKING - We have always paid every 1st of every month the total amount of our rent, we have never been late on any payment (I have every one of my bank statements to prove it). However, after 3 months of tenancy, Nelson's contacted us and accused us of not paying the rent. I then sent them every one of my bank statements since we moved in proving that we've always been paying it on time, once again, every 1st of every month. My flatmate who visited Nelsons' office to understand the situation experienced a very cold greeting and was asked to leave the office immediatly very rudely (by Irfan, the director) in front of the staff.
As soon as I sent the evidences of our payments, Nelsons stopped all contact with us even after I sent them 3 emails asking for their acknowledgment on the situation (you can imagine how stressed we were about these horrible accusations). Since then, the communication from Nelsons became completely inexistant, until we received a letter of eviction from them!
5 - Nelsons never contacted us to arrange the inventory checkout in our presence. They obviously decided to do it on their own terms which is unacceptable.
6 - After more than a month without our deposit back after we moved out and my daily attempts to contact Nelson's as we couldn't get in touch with the landlord, a manager named Matt was supposed to call me back about this 4 different times and never did! Until a girl actually gave me the landlord's details and that's when we actually understood the situation and were shocked to hear that the landlord was still waiting the inventory checkout from Nelson's. In conclusion, as usual, Nelsons has been very unprofessional by ignoring us all along until we finally spoke with the landlord.
In conclusion, and because we are now in contact with the landlord, we are outraged by the amount of lies Nelson's has been telling her. Irfan, the director, told her we were not paying the rent for 3 months and even explained a fictive story about one of us struggling with money! I proved to the landlord as well that we've always been paying on time and she is now as shocked as we are. This story ended with us being evicted without any reason and our landlord thinking we were thieves. This is unacceptable.
Also, we've been informed by the landlord that the new tenants of the flat are facing the same problems. While they've paid their deposit and first month rent, the landlord never received the money and try to contact Nelson's. Clever enough, they reached the tenants because they were doubting. They then received proves of every payment on time by the tenants. So were was the money Nelson's? Even if you have 5 bank account, you should be able to sort this out, it is your job and your priority. People get evicted because of you.
We are not thanking you!
Never use them.
The UK's Largest Customer Review Website for the Property Industry
A great friendly and ...
Share On :
5 Star Review
By : 'Ash'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE18
17 Sept 2014
People found this helpful4
A great friendly and knowledgeable team that supported me through the trials of letting our house. We were out of their usual catchment area, but Nelsons were very helpful in getting the property assessed and marketed even though it meant more traveling. They also helped with maintenance issues etc ... Read Full Review
Comments (1)Was this helpful?:
Ash said about Nelsons
Services : Letting( As a Owner )Date: 16th Sep 2014
A great friendly and knowledgeable team that supported me through the trials of letting our house. We were out of their usual catchment area, but Nelsons were very helpful in getting the property assessed and marketed even though it meant more traveling. They also helped with maintenance issues etc to emblems the letting. They were recommended originally by a family member and they are always my agent for anything property related!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
17 Sept 2014Thank you for your kind words Ash. We hope that we can continue to meet your expectations with our services and endeavour to have all your properties let within a timely manner. Yes your property is ...
Appauling morals. Irfan has ...
Share On :
1 Star Review
By : 'Neverusenelsons'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : SW2
17 Sept 2014
People found this helpful4
Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme. This has been an ongoing problem for 2 years. I would encourage everybody NEVER to use Nelsons... Read Full Review
What agent could do to change your mind?
Protected our deposit money and given it back at the end. Not have us take them to court. Reply to the court serving when it is served on them. Take responsibility. Provide a good quality house. Provide a good quality service.
Comments (2)Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme.
Was this helpful?:
Neverusenelsons said about Nelsons
Services : Letting( As a Tenant )Date: 16th Sep 2014
Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme.
This has been an ongoing problem for 2 years. I would encourage everybody NEVER to use Nelsons and warn their friends against it too.
The house we rented was in a very poor state (no flooring, just floorboards with holes in and mice that lived beneath them). What carpeting their was was a mess and many things broke.
The service we received was unprofessional and slow.
The UK's Largest Customer Review Website for the Property Industry
By : Irfan Rafiq
17 Sept 2014Dear Tenant, We take these accusations very seriously and we sincerely apologies if there has been any delay in the return of your deposit. Did you leave the property in the state you received...
This company is very bad and ...
Share On :
1 Star Review
By : 'Maram'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
17 Apr 2014
People found this helpful5
This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn't working) based on failed promises that they will fix everything. I sent an e-mail next day after I've been in the place that Im not happy with the place as its unhygienic, unclean and very... Read Full Review
What agent could do to change your mind?
I need my money back!
Comments (1)This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn't working) based on failed promises that they will fix everything. I sent an e-mail next day after I've been in the place that Im not happy with the place as its unhygienic, unclean and very cold. They promised to give me all my money back ( and I do have it written in an e-mail along with pictures of the place).
Was this helpful?:
Maram A. said about Nelsons
Services : Letting( As a Tenant )Date: 16th Apr 2014
This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn't working) based on failed promises that they will fix everything. I sent an e-mail next day after I've been in the place that Im not happy with the place as its unhygienic, unclean and very cold. They promised to give me all my money back ( and I do have it written in an e-mail along with pictures of the place).
They said they have done inventory in my name which i never received any e-mail from the inventory company about it. Also they promised they will refund the inventory fees and they didn't.
In the end they took my money after I left and they were very rude to me! They don't respect their clients nor their reputation. I DON'T ADVICE anyone to use nelsons!!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
17 Sept 2014Hi Maram. We are sorry to hear that this was a bad experience for you. When you moved into the studio you made us aware the next day that there was a leak coming from the boiler and that there was...
Leo is an amzing realtor he ...
Share On :
5 Star Review
By : 'Shippuden'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Feb 2014
People found this helpful4
Leo is an amzing realtor he provide an execellent services. he has been very sharp and listen to all the queries i have asking. I am havin a sublim appartment where i feel comfortable due to his amazing advices. I would recommend all my friends and other customers to call leo at the nelson agency... Read Full Review
Comments (1)Was this helpful?:
Shippuden said about Nelsons
Services : Letting( As a Tenant )Date: 20th Feb 2014
Leo is an amzing realtor he provide an execellent services. he has been very sharp and listen to all the queries i have asking. I am havin a sublim appartment where i feel comfortable due to his amazing advices. I would recommend all my friends and other customers to call leo at the nelson agency in clapham commun to have the best advice
The UK's Largest Customer Review Website for the Property Industry
By : Matt
17 Sept 2014Thank you for this review 'Shippuden' Nelsons praise themselves on their customer service and Leo certainly goes 'above and beyond' his normal duties within the company. We are delighted that you...
Very happy with the services ...
Share On :
5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
5 Feb 2014
People found this helpful0
Very happy with the services provided by NELSONS (7a Clapham Common South Side). Viewing organised on time, minimal paperwork and friendly... Read Full Review
Comments (0)Was this helpful?:
Michael said about Nelsons
Services : Letting( As a Tenant )Date: 5th Feb 2014
Very happy with the services provided by NELSONS (7a Clapham Common South Side). Viewing organised on time, minimal paperwork and friendly service.
The UK's Largest Customer Review Website for the Property Industry
I couldn't have wished for a ...
Share On :
5 Star Review
By : 'VickyH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
4 Feb 2014
People found this helpful5
I couldn't have wished for a better experience. The staff were great, I went on several viewings with Matt, all of which were on time and fantastic finds. Irfan was great at returning my calls if Matt was out of the office. Once I had picked our chosen property to rent, the process was really... Read Full Review
Comments (1)Was this helpful?:
VickyH said about Nelsons
Services : Letting( As a Tenant )Date: 4th Feb 2014
I couldn't have wished for a better experience. The staff were great, I went on several viewings with Matt, all of which were on time and fantastic finds. Irfan was great at returning my calls if Matt was out of the office. Once I had picked our chosen property to rent, the process was really smooth. Leo was very attentive. Jaz dealt with my paperwork and there were no problems. Estate agents tend to have a stale atmosphere, but Nelsons was a really friendly atmosphere and a great service. Ill definitely go back there again if I need to move or are looking to buy.
The UK's Largest Customer Review Website for the Property Industry
By : Matt
17 Sept 2014Hi Vicky thank you for your energetic and positive review. We are overjoyed to hear of your experiences and the service you have received from the staff here at Nelsons Clapham. It was certainly our...
When I moved to London in Jan ...
Share On :
5 Star Review
By : 'Grace'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW4
6 Jan 2014
People found this helpful0
When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case. On the off chance I saw an add on Gumtree for another property which matched my requirement so I... Read Full Review
Comments (1)When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case.
Was this helpful?:
Grace said about Nelsons
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Jan 2014
When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case.
On the off chance I saw an add on Gumtree for another property which matched my requirement so I called the agent who's name was Leo. He was kind and actually listened to what I had say what's a first! He told me he was very busy but found the time to fit me in for a viewing what I was very grateful for and was actually after closing time!
He was an excellent person to deal with and he went the extra mile to ensure I was happy. I signed up for the property without hesitation and it's been an excellent easy experience ever since!
Thanks Leo and the team at Nelsons!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
18 Sept 2014Thank you for your insightful review Grace. It is good to hear that your experience was pleasant and that Leo looked after you and found you exactly what you were looking for. If you are ever on...
Firstly our move-in monies ...
Share On :
1 Star Review
Jaz
By : 'Avooooid'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW4
5 Jan 2014
People found this helpful6
Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records. The next problem started with us picking up the keys from the office on the move in day when we were asked if ... Read Full Review
Comments (1)Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records.
Was this helpful?:
Avooooid said about Nelsons
Services : Letting( As a Tenant )Date: 5th Jan 2014
Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records.
The next problem started with us picking up the keys from the office on the move in day when we were asked if we knew about the hole in the ceiling in one of the bedrooms - we had viewed the flat a month before and this didn't exist then. We were assured at this point that the plastering would be painted over in the coming week along with the rest of flat - 45 days later it still hasn't been done.
However, this was only the beginning of our continuing troubles with Nelsons. Upon arriving in the flat in November we found there to be no heating or hot water - we contacted them the next day and were assured it to be fixed the next day - in fact it took 4 days before we had any heating or hot water in the middle of winter with no rush to get this sorted despite numerous correspondences with Jaz. This should have been checked before our move-in and is in breach of the assured shortholod tenancy agreement.
Within a week of moving in, our Gas Safety Certificate ran out - and it was about a week before it was redone - this is a criminal offence (gas certs should be renewed within 12 months).
Shortly after this our boiler began to leak and lose pressure which again took 3 days before anything was fixed - they kept claiming the gas engineer would be contacting us to arrange a time to come to the flat.
The walls have considerable damp and this was due to be painted over/replastered within the first week of our tenancy - but despite us regularly enquiring when these works were going ahead we received no correspondences with any specific dates, and even after going to their office the would say that they are waiting on quotes and it will be underway soon. Coincidentally, a builder arrived 2 hours later after visiting the office with no prior warning (should be given 24 hours notice) and he checked for 3 minutes to assess the work needed doing.
We waited to hear about this work being done but still 45 days into our tenancy have absolutely no idea when it will be carried out. Moreover, we have had direct correspondence from our landlord (who lets Nelsons manage his property) who has shown an equal disappoint in Nelsons and has asked them to up their game, however, we are yet to see any sign of this.
We have asked for compensation with regards to all of the above but despite asking many times when this will be agreed, any mention of compensation has been completely ignored even after discussing it in person with Jaz.
I would not hesitate to recommend this estate agent to anyone. They are doing a really great job as you can see!
The UK's Largest Customer Review Website for the Property Industry
By : Matt
17 Sept 2014Dear tenant. Thank you for bringing your concerns to our attention. We take all comments into account and aim to have all matters handled in a timely manner. When money is receipted by Nelsons for a ...
As a landlord I have used ...
Share On :
5 Star Review
Irfan
Michael
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
26 Aug 2013
People found this helpful5
As a landlord I have used Nelsons for lettings since 2007 and have only good things to say about them. They have always been down to earth and honest, which are two qualities that I have always appreciated. I recently used them to sell my property, which they did within 24 hours. I couldn't be... Read Full Review
Comments (0)Was this helpful?:
Michael O\'Shea said about Nelsons
Services : Letting( As a Owner )Date: 25th Aug 2013
As a landlord I have used Nelsons for lettings since 2007 and have only good things to say about them. They have always been down to earth and honest, which are two qualities that I have always appreciated. I recently used them to sell my property, which they did within 24 hours. I couldn't be happier with the service that I have received.
The UK's Largest Customer Review Website for the Property Industry
[[EDIT ORIGINAL START]] upon ...
Share On :
5 Star Review
Jaz
Adele
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
8 Aug 2013
People found this helpful3
[[EDIT ORIGINAL START]] upon arriving in London I had already arranged several viewings through Foxtons, Marsh and Parsons and Nelsons. Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn't) but on a fairly tight budget I was... Read Full Review
Comments (1)[[EDIT ORIGINAL START]]
Was this helpful?:
David said about Nelsons
Services : Letting( As a Tenant )Date: 8th Aug 2013
[[EDIT ORIGINAL START]]
upon arriving in London I had already arranged several viewings through Foxtons, Marsh and Parsons and Nelsons.
Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn't) but on a fairly tight budget I was asking alot!
When it came to viewings I became rapidly frustrated with both Foxtons and Marsh and parsons who seemed determined to let me flats anywhere but in Clapham and constantly told me that I wouldn't be able to find anything where I wanted and at the price I could afford!
Nelsons showed me 3 different properties all within 10 mins walk of Clapham tubes and 2 of them where at a lower price than my max budget, I also found that when asking about cost of fee's Nelsons where by far the cheaper option and I found them to be incredibly efficient throughout the moving process.
I viewed the apartment on a Saturday with a view to moving in the following Firday, Adele at Nelsons contacted me 1st thing Monday morning and went through the referencing process with me. I found her conduct to be first rate and at no point did I find the process to be complicated or frustrating as some other reviewers have described.
On the day of my move I was asked what time would be appropriate for me to come and sign contracts and pay the final funds, I went to the office at 6 and was all signed up and given the keys within half an hour of arriving. I was then told to meet the Inventory Clerk at the property and that He would go through everything with me at the property and answer any questions I might have.
All in all I found Nelsons to be a very pleasant and efficient agent, they managed to show me an apartment for the price I wanted and in the area I wanted which I was then able to move into within 6 days with no hiccups.
I totally understand that everyone's experiences are different with these things but of the 3 different agents I looked at properties through I couldn't recommend Nelsons Highly enough!
[[EDIT ORIGINAL END]]
upon arriving in London I had already arranged several viewings through 2 other agents.
Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn't) but on a fairly tight budget I was asking alot!
When it came to viewings I became rapidly frustrated with both Foxtons and Marsh and parsons who seemed determined to let me flats anywhere but in Clapham and constantly told me that I wouldn't be able to find anything where I wanted and at the price I could afford!
Nelsons showed me 3 different properties all within 10 mins walk of Clapham tubes and 2 of them where at a lower price than my max budget, I also found that when asking about cost of fee's Nelsons where by far the cheaper option and I found them to be incredibly efficient throughout the moving process.
I viewed the apartment on a Saturday with a view to moving in the following Firday, Adele at Nelsons contacted me 1st thing Monday morning and went through the referencing process with me. I found her conduct to be first rate and at no point did I find the process to be complicated or frustrating as some other reviewers have described.
On the day of my move I was asked what time would be appropriate for me to come and sign contracts and pay the final funds, I went to the office at 6 and was all signed up and given the keys within half an hour of arriving. I was then told to meet the Inventory Clerk at the property and that He would go through everything with me at the property and answer any questions I might have.
All in all I found Nelsons to be a very pleasant and efficient agent, they managed to show me an apartment for the price I wanted and in the area I wanted which I was then able to move into within 6 days with no hiccups.
I totally understand that everyone's experiences are different with these things but of the 3 different agents I looked at properties through I couldn't recommend Nelsons Highly enough!
The UK's Largest Customer Review Website for the Property Industry
By : Irfan Rafiq
14 Aug 2013Hi David, Thank you for your kind words, its much appreciated kind regards Irfan and all the Team at Nelsons...
I disagree with the negative ...
Share On :
5 Star Review
By : 'D'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
6 Aug 2013
People found this helpful2
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about... Read Full Review
Comments (0)Was this helpful?:
D Thompson said about Nelsons
Services : Letting( As a Tenant )Date: 6th Aug 2013
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about the property and explained the next steps in proceeding with making an offer. Once I had put down the 2 weeks holding deposit and agency fees, I was in contact with one of the administrators. She was really efficient and made the moving in process very easy! On the day of move in I went into the office to sign the contract and all the staff that I met were very friendly! The office was really cool and I was extremely happy when they handed me over the keys to my new house. Would definitely use Nelsons again!
The UK's Largest Customer Review Website for the Property Industry
I disagree with the negative ...
Share On :
5 Star Review
By : 'D'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
6 Aug 2013
People found this helpful3
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about... Read Full Review
Comments (0)Was this helpful?:
D Thompson said about Nelsons
Services : Letting( As a Tenant )Date: 6th Aug 2013
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown around by was extremely knowledgeable about the property and explained the next steps in proceeding with making an offer. Once I had put down the 2 weeks holding deposit and agency fees, I was in contact with one of the administrators. She was really efficient and made the moving in process very easy! On the day of move in I went into the office to sign the contract and all the staff that I met were very friendly! The office was really cool and I was extremely happy when they handed me over the keys to my new house. Would definitely use Nelsons again!
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 29 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/10/2016, 4:25:38 AM by allAgents
