100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
89% lettings fee satisfaction
Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its doors in one of London’s most diverse and cosmopolitan areas of Brixton. Since then we have ...
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Back in 2002, two local estate agents were growing ever frustrated with the direction the industry was heading, so decided to make a change. The result was the creation of Nelsons, which opened its doors in one of London’s most diverse and cosmopolitan areas of Brixton. Since then we have grown organically with offices in Clapham Common, London Bridge and Shoreditch.
Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of.
We have carefully constructed a team of individuals who all have a unique style and skill which compliments the professionalism of the Nelsons brand. All employees are hired locally which means each member of staff has an intimate understanding of your area.
Our directors who have over 40 years of combined experience play an integral part of the day to day running of Nelsons and still do what they are great at, which is selling and letting properties. Their hands on approach is what motivates our team to deliver the best achievable standards.
Our aim is to build a Brand around honest, creative and passionate individuals that both we and our clients are proud of.
We have carefully constructed a team of individuals who all have a unique style and skill which compliments the professionalism of the Nelsons brand. All employees are hired locally which means each member of staff has an intimate understanding of your area.
Our directors who have over 40 years of combined experience play an integral part of the day to day running of Nelsons and still do what they are great at, which is selling and letting properties. Their hands on approach is what motivates our team to deliver the best achievable standards.
Latest Reviews
View all Reviews 140
28th Apr 2021
reviewed by 'Grace'
13th Apr 2021
reviewed by 'Shireen'
11th Feb 2021
reviewed by 'brandeis'
29th Oct 2020
reviewed by 'Mimi'
25th Jun 2019
reviewed by 'STEPHEN'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £850,000 |
| Lettings | 88% | 89% | £620 | £3,640 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 24 | 2 | 63 | 23 | 11 | 1 | 7 | 0 | 2 | 7 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 28,2021
Apr 28,2021
2
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We were shown around a place, we set our hearts on it, and were all ready to sign the contract when they turned around and told us it has already been let, despite us paying £253 security deposit! Avoid this company at all costs, especially the ...
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Apr 13,2021
Apr 13,2021
1
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Again another horrible experience with Nelson's.. I have come out of contract and 4 months later I'm still dealing with their unprofessionalism!
They are sharing my personal details with other companies that they have had no right too.
I'm so angry I still have to deal ...
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Feb 12,2021
Feb 12,2021
3
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I have had the worst 6 months dealing with Nelson's.
They never sorted any issues, they have fake contracts. Very corrupt business!
Please do not use them and do not use the landlord Usman Majeed!! Him and his builder will try and get money from you ...
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Feb 11,2021
Feb 11,2021
1
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My son started a new job 4th Jan 2021 in London UK and found via Nelson Sales, Mrs. Muniza last half December 2020 a very nice apartment at Metro Central - Elephant & Castle around £2000/month. He chooses that apartment via Skype & telephone and dropped all other projects, ...
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Oct 29,2020
Oct 29,2020
0
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Thank you again Nelsons for helping me find a bigger flat. It has been the second time Aston has delivered amazing results....
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Jun 25,2019
Jun 25,2019
0
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Michael was a fantastic help to us in pushing through the sale of our flat. He always kept us fully informed of progress, and really worked hard for us. I don't usually give praise to estate agents, but he fully deserves the 5-Star rating. Many ...
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Feb 01,2019
Feb 01,2019
2
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Had a viewing with this agent, I wanted to submit an offer but was told to pay the deposit before that. Glad I read the reviews here as I was promised to get my money back the same day if the offer is rejected. Would ...
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Nov 20,2018
Nov 20,2018
0
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Paid them holding deposit for a flat. After I was told the flat had been let to someone else. Been chasing them for ages for a refund of my holding deposit but 'tomorrow never comes'...
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Oct 15,2018
Oct 15,2018
0
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I paid a holding fee to take the property off the market however received a call the following day saying that it has been given to someone else. I though the point of paying a holding fee was to 'hold' it. Disappointed and awaiting a ...
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Jun 09,2018
Jun 09,2018
0
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Michael has been really great throughout the process of buying the flat, prior to exchange he arranged with me on at least three occasions to see the flat and has been very flexible with timings and also squeezed a viewing in when I wanted a ...
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Oct 01,2017
Oct 01,2017
1
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Michael was extremely helpful, proactive, quick and informative. He also kindly volunteered to attend to the clearance of the flat for me....
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Comment on agent fees
I imagine they are standard fees.
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Sep 27,2017
Sep 27,2017
1
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We received an excellent service at every step of the sale. Michael negotiated a brilliant price we were very pleased with indeed. We were able to contact Michael any time we needed to talk things over and it helped to bring the sale to good ...
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Comment on agent fees
Good
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Sep 26,2017
Sep 26,2017
0
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I was really impressed with the service offered. Michael was persistent and always got back to me quickly with any queries I had, knew all about the leasehold.
This is my third time of moving in the last few years and this has been the ...
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Good
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Sep 24,2017
Sep 24,2017
1
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DO NOT USE. Not a good experience so far, we were rushed to move in this weekend despite saying we would rather wait until next weekend to ensure the property was ready. The property was not clean at all, we were welcomed by a carpet ...
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N/a
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Sep 02,2017
Sep 02,2017
2
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Most unprofessional individual I have come across in my entire life. She misled us from the beginning with regard to information, state of the property and moving In dates.
We have spent 2 hours of our day waiting for her, despite the fact we had a ...
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Comment on agent fees
Bad... Should not have been paid for this pathetic service in which they breached our contract
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Jul 19,2017
Jul 19,2017
0
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We are so satisfied from the first moment we called to discussed about the specific moment. He really wanted to help us and provide us all the good options we had as we are from another country.
I definetly recommend nelsons and especially Rowshan:)...
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Comment on agent fees
Good
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Jul 08,2017
Jul 08,2017
0
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We were very pleased with Kerem's knowledge of the market, professionalism, and the guidance during our flat search & negotiation. Overall -- a great experience & would return to him in the future; we highly recommend....
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Comment on agent fees
Reasonable
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Jun 29,2017
Jun 29,2017
0
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Rowshan was an absolute star from the get go! He was super helpful, responsive and friendly. I've dealt with a lot of real estate agents before but definitely none of them were nowhere near Rowshan! Definitely recommend him!...
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Jun 26,2017
Jun 26,2017
0
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Mr Arif has been the best agent I have ever dealt with. He has consistently gone above and beyond what is expected; is super helpful, responsive and has answered all my questions - and above all, he's super easy to get along with. 10/10 would recommend! ...
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May 03,2017
May 03,2017
1
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Being as stubborn and picky as I am, I have been very fortunate to have had the help and guidance from Kerem in my move to London. His patience, willingness to engage, investigate and solve my concerns and to behave in so professional a manner ...
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Comment on agent fees
Not extortionate
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Mar 27,2017
Mar 27,2017
1
people found
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We found our dream home and within 24 hours Rowshan had secured it and made it ours. Honestly can't speak highly enough of Rowshan and his team. Incredibly professional, knowledgable and supremely helpful. So genuine in his approach and his responsive time to our many questions ...
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Mar 17,2017
Mar 17,2017
1
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Kerem is an absolute legend. He worked wonders for us - was prompt in communication, totally trustworthy, understanding of our needs, and an all-round pleasure to deal with. Thank you!...
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Comment on agent fees
Good
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Mar 10,2017
Mar 10,2017
1
people found
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Kerem was very friendly and incredibly helpful. He went out of his way to help me through the paperwork and finalisation process, making sure I understood everything and reviewed the conditions.
Beyond this, Kerem and his colleague, Raz, answered many questions I had regarding tenant's ...
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Comment on agent fees
Reasonable fee. He went beyond what I expected any agent would do.
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Jan 26,2017
Jan 26,2017
1
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Muniza is very helpful, communicative, efficient and clear. As I am living abroad and it is not easy for me to manage my property in London. I m really happy that I have such a letting agent as Muniza, who communicates with me effectively regarding ...
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Comment on agent fees
reasonable and fair.
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Jan 26,2017
Jan 26,2017
1
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I have found Muniza to be a pleasure to do business with. She is very professional and level headed. I have been particularly impressed by the rapid placement of tenants, the last of which moved in 5 days after the previous tenants vacated....
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Good
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Jan 16,2017
Jan 16,2017
1
people found
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Aki certainly made the property buying process a lot easier for us, taking into account we are first time buyers. He was very helpful from the beginning and made an extra-effort to complete the transaction in timely manner. With his help we managed to finalise ...
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Nov 21,2016
Nov 21,2016
1
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I have been doing business with Nelson Agent since 2009.
I find them very efficient, honest, committed, delegated, friendly, very politely, reasonable and very helpful. They take care of the needs of both me as the landlady and also the tenant and make sure they satisfy ...
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Comment on agent fees
Their fees are very reasonable and Michael Lythgoe at the letting department will always work with me on the Agent fees.
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Nov 21,2016
Nov 21,2016
1
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Michael assisted with the sale of our flat. Nelsons were able to generate a good number of viewings and we quickly had a couple of offers. Michael offered sound advice during the negotiations and worked hard to ensure the buyers kept to the targeted time ...
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Oct 02,2016
Oct 02,2016
4
people found
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Charge an agency fee when not acting as agents throughout tenancy. Do not ensure online advertisement photos represent property. Do not ensure property is cleaned or letting conditions are met at commencement of tenancy. Misled about quality and quantity of furniture inclusions during and post ...
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Comment on agent fees
Bad. Very bad.
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Jul 26,2016
Jul 26,2016
4
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Kerem helped and made sure that we secured a place that we were desperate to move into. Explained everything in the flat and coordinated negotiations with the landlord expertly. I was definitely under the impression that Kerem was keen to objectively satisfy both parties in ...
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you're not happy with the service you have received, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.
Mr Raz Rafiq – Director.
[email protected]
Mrs Elisa Monti - Manager
[email protected]
Last updated at 1:08 PM 26/01/2016 by allAgents
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with the individual member of staff first. Should you feel you complaint has not been taken seriously, please contact our office Manager Mrs Elisa Monti directly via email or phone and she will endeavour to respond within 7 days. Should you feel the response was insufficient, please feel free to contact the myself.
Mr Raz Rafiq – Director.
[email protected]
Mrs Elisa Monti - Manager
[email protected]
